Banco BBVA

They always take a long time to respond, it seems like they don't like to work, I have gone twice early to correct my card information and today they don't have to come tomorrow and it was very early and so they give me a very bad experience, I will probably cancel my account because it is not They may not be able to solve my problem.

On July 7th I had an appointment at 3 in the afternoon which I arrived 10 minutes early. The person at the entrance told me to take a seat. Time passed until 4 o'clock struck and at that time they closed the bank. The person I had to talk to (executive) got up from his seat and left without saying if he was going to attend to us. I assumed that they were going to serve us because the security did not tell us that we had to leave the bank. 30 minutes passed and I asked the person who helped me when I arrived if they were going to serve us or not because the person (executive) had been gone for half an hour and my calm from waiting was wearing thin. For that I already had to wait 1 hour and a half. Suddenly the person who attended to me came out and told me that his partner was coming out soon, which never happened and he left very angry for not speaking clearly, with the truth. It is difficult for them to say: I am very sorry for the waiting time but it is not possible to serve you. It is ridiculous and disrespectful not to know how to communicate.

The person who receives you when you enter is very friendly and the guards are very attentive to the people. It seems to me a magnificent branch.

It is usually much more crowded than the one in the center, it is always dirty at the ATMs and sometimes it smells like a public bathroom, I recommend going to the other one

Very bad, it takes a long time to improve that