Lowe's Home Improvement

Always an enjoyale shopping experience at my local Lowes on N. Nevada Avenue.  Primarily, the best team members are in the Returns/Pickup location near the front exit doors.  In fact, the staff member who helped me today, and has handled both my pickup orders and my returns in the past, Alyssa, walks on water and eats fire in my Big Book about Excellent Customer Service.  Alyssa is always friendly, professional, and knows her job very well; and that makes for even better service. 5 Thumbs Up to Lowe's and to Alyssa.

Edit:
Updated from 1 star due to local store team(Nathan and Juan) taking care of my issues.  Props to those guys.  They provided the display model shelf to fix the issue and provided a discount on the fridge for the troubles.   I don't know that I would trust Lowes delivery ever again but the local store possess customer service not found from the call center.

DON'T USE LOWES DELIVERY!!!  Outsource deliveries to 3rd party and Lowes takes NO OWNERSHIP of issues.   Damaged walls, trim, broke parts on fridge.   Promised replacement part but didn't deliver.  Told me to order a $250 replacement shelf from manufacturer.  I work in customer service and this company has none when an issue happens.  Don't bother calling customer service.  They won't help.

Anthony in paint was Determined to get my color match. He spend so much time, recruited help and did it with a smile on his face. Top notch customer service!

We are disappointed in Lowes and the third party delivery service they use.  We ordered a $3k GE profile refrigerator with a Saturday delivery.  On Friday we get all the confirmation texts and a 2-6pm delivery window on Saturday. At 7:40pm, still no delivery, so we call the delivery service.   Turns out the delivery wasn't even on the truck because "they couldn't find it" .  So it's not like they were running behind, there was no intention to deliver.  No communication, no updates and the online status kept reporting "delayed, but we're working on it".  Real first world problems here but we missed a dinner with friends because we were waiting and still have no fridge.   The representative was all to happy to just cancel the order for us, noting this has been happening a lot.  This isn't the right company for us if losing a $3k sale isn't seen a blip in their day.  We will try local.

This location has a really helpful staff. I needed quite a few things and found them all because of the great support that I received. I wandered around for a while before I finally asked for help. A nice lady escorted me from spot to spot filling out my checklist. I went to check out and realized that I had forgotten something. The cashier sent a different employee to get the item that I was missing. I was very impressed with the help that I received.

Walmart Supercenter

Walmart has some adorable FALL & CHRISTMAS decor in. Perfect for garlands and accessorizing and decorating your home for the Holidays.

I went there specifically for canning items. I've got a few other times to other walmarts and they never have what I'm looking for. I can order it online, but I was hoping to complete my project today. Anyway, I was able to find other things- mostly things I didn't need, lol. The staff is always friendly and the store itself is always clean.

They don't have cashier's. But that is not the problem. They don't open the self check out either. So, you have to do a line to self check out and they have maybe 49 self checkout closed. At the end, after 40 minutes paying, a guy at the door wants to review your items. This is an abuse. They do this on purpose to have people inside the store all the time. I will never comeback to Walmart.

I’m sorry but the costumer service area with the 2 ladies? Well they love to talk loudly about their costumers. I asked nicely if I can return this floater that you have to manually blow “Merry Christmas “ I thought it’s the plug in self inflatable. The lady said” it’s in a small box because you have to blow it as in self to blow “then I said “yeah but it feels like those pool floater and I have to blow it up manually!” So she returned it and started talking to this lady beside her that “she doesn’t know what’s inflatable, maybe she’s stupid. “ well you’re the one stupid or too poor to even know what’s the different between SELF plugged inflatable and the pool inflatable!

Update- I went to the customer service/money center and encounter the same damn lady! I asked her to cash out the check then she responded “we can’t do that because it’s out of the country.” 🤦🏻‍♀️ the check was issued from Hawaii and it’s out of state ! Please train her!

It’s a Walmart. Definitely not the cleanest one I have been too but not the worst. It’s has most items and staff are somewhat friendly. They could take a lesson from Target on at least making the store feel clean.

The Home Depot

Evelyn at this Home Depot goes above and beyond. Thank you for your kindness today. I hope she sees this and I hope she is recognized for great customer experience. She made our day so much better.

I have been coming here for years, pretty good place to get supplies. The employees are very friendly especially if you bring your dogs; Very dog friendly. Always had good experiences here

The gentleman that helped me with my wood selection for a deck was really nice and informative and I truly did appreciate all of his help. Plus I just had knee surgery so he loaded everything up for me. That was really nice.

Call

I come to the HDstore at 10003 Grant St, Thornton , CO 80229: because they stay open and generally will have most items of HD stores have. However, their employees are by far some of the surliest out there. That is, if you can get one to help you. Normally, if they see you walking towards them, they will head in the opposite direction quickly. Absolutely 0 stars in-terms of customer experience. Two stars because they’re open late and generally will have what you need.

This past summer I found this set of super worn down patio chairs that had been tossed out on some street corner in downtown Denver, and I ended up taking them home with me! The staff at this Home Depot ended up being able to help me exactly figure out how I would restore the metal, and screw in the wood to the existing metal, and the patio chairs turned out perfect! I couldn’t be happier with the final result.

Ace Hardware Bon

I went in for a few screws to fasten my car’s splash guard underneath back on. I’m used to searching the massive hardware wall for several minutes before giving up and asking for help. I was greeted immediately by Mike and to my surprise he not only found the hardware I needed but also went out to my car, helped guide me to park it up on the curb AND laid on the freezing cold ground to fasten it on. It took several trips back and forth to the hardware wall and back outside to find the right pieces and it didn’t help that it was a windy 40 degrees out. Mike did it with a smile and a genuine willingness to help that I haven’t encountered from someone in a long time. He didn’t have to do more than just show me where to find the hardware but he went above and beyond. He deserves a raise and a bunch of vacation time! Thank you so much, Mike. Your kindness and help made my day. Truly.
Ps…. Sorry for the picture, I just needed the world to see how amazing your help was 💚

Larry was amazing! Came in with a super special sheet metal screw , and he was able to help me find it with ease. I went to Home Depot and two other Ace Hardware and nobody could help me, but Larry was able to get the job done. Thank you!!

I have been harassed the last 3 times I have been to this location. Only this one. My husband and I both have tattoos, and they treat us as though we're going to steal the second we walk in. I'm asked to leave my purse at the front, I have never been asked to do that anywhere else. He is followed to each item he's looking at, and they aren't discreet about it- they will literally stand there and watch him. I've never seen them treat another customer this way while we've been in there. Another time my husband didn't respond when they greeted him at the door due to previous bad experiences, and the lady proceeded to follow him around the store and was blatantly rude to him, went and got the manager, and when he asked why she was being so rude and following him, she said it was because he didn't respond when she greeted him. Last I checked, that's not a law. As a human, you aren't required to say hello to greeters. Walmart employees don't harass you if you don't answer them. And the manager clearly didn't care, she was so distracted that she was barely listening. I strongly recommend you avoid this location, drive to another Ace.

It is great to find a store that still employs people who know what they are talking about and are willing to help.  I have done business at Bon Ace for many years and I always look forward to stopping in.     Tim has redone screens for me and replaced axe handles.  Henry has given me solid advice on a variety of projects.  Mike goes out of his way to find the right solution to any problem.  Yesterday he not only found me a better bump feeder for my weedeater....he installed it for me while I did my shopping.  I can't remember the manager's name, but she is always friendly and informative. Sorry that I can't mention everyone by name, but I want you to know I appreciate you.

Mike is an amazing guy! He definitely went above and beyond to help us out! All the staff is friendly, professional and attentive. Would recommend visiting this ace, they set the standard of great customer service!

This POS Walmart locks their main entry doors @ 15 b4 closing but doesn't put up any signs saying doors are locked!! Walk all the way down to leave and doors are looks with my car 30 ft away. Told I have to walk all the way down to the other end of the store to leave and then walk the length of the store back to my car! So pissed right now! Totally unclear as to why they do this and make such an inconvenience for their customers 🙄 totally hating Walmart right now, but only place open now!!!

I've never seen a ferro Roche dark chocolate candy bar before. I've only ever seen it at this walmart and I'm addicted. If you like dark chocolate and the ferro chocolates, I recommend this one!

I have had nothing but wonderful experiences at this Walmart, the pharmacy in particular. Evan and the rest of the pharmacy staff are so polite and professional. They always take care of me in a timely manner and make sure I have complete knowledge of new medications and answer any other questions I have. The only pharmacy I will visit.

This is a good walmart. Always stocked. The staff is kind and helpful. I bought these t bones for my family and they were fantastic

Dear Fellow Walmart Customers of Osage Beach, Mo
It has come to my attention that Walmart doesn’t require their employees to follow the CDC Covid guidelines. The pharmacy manager Evan Morrison has knowingly been exposed to Covid by his significant other Morgan McGuire. Currently she is being quarantined at the house where he resides. One would think they would not have an employee at work that was exposed three days ago to Covid. This not only jeopardizes the community at hand but every single person that has or is filling prescriptions at Walmart in Osage Beach, Mo, today, yesterday and the day before. Where do our morals lie in the healthcare industry if we can’t trust our local pharmacy to follow the guidelines that are put forth to us as citizens? Looking forward to hearing from a responsible member of management to find out how they intend to remedy this situation. In the meantime, would recommend the immune-comprised individuals in our community to avoid this pharmacy until matters are handled appropriately.

I am a contractor and have a pro account with Lowes. Unfortunately I have to drastically limit my shopping here due to the reactive culture of this store. They WILL NOT restock parts/materials unless asked by a customer.

I’ve tried having the orders pulled for me to no avail, my experience with this is; they pulled what I needed and I didn’t make it on time so they put the pipe back up in the lumber yard on the pallet instead of stocking the shelf in the store where the pipe goes so customers can grab what they need.

I’ve wasted at least 40 hours over the last year having to ask employees to pull down  parts so I can get what I need.

Staff is friendly and helpful but management needs to adjust focus.

No starts if I could Who’s in charge of the delivery at this location!? Never had such an unreliable delivery service! Stuff was not delivered next day and when it was 4 days later I got a partial delivery with wrong cords to appliances missing appliances altogether, then they have the nerve to try to deliver to the wrong address and then delay the delivery again for a third time!!! Will never get another delivery from them again

I come here all the time in my work boots, consistently do returns as with my business. Sometimes you buy the wrong part. I never had any issues, my exchange always goes, smooth, and everything is friendly. The day I come in and casual clothes, with no sleeves, and my tattoo showing, I have the worst experience ever, and I’ve never felt so discriminated in my life at customer service.

Even with a receipt.  Still was unprofessional. I understand that this town has its problem, but judging book by its cover, with somebody who spend tens of thousands of dollars in your store, it really bad for business.  Maybe some consistent employees will help you guys realize who are your consistent customers.

Derek the manager telling customers to come see him after work. You lucky some of us have something to lose not everyone is as reasonable as I am. acting like you own it you are just a replaceable 9-5 employee . Awful customer service with that young lady Derek. Won’t be using them for household appliances ever you need somewhere to go. Go to Home Depot at least they act on what they say. You a fool Derek and one day you will realize that talking to random people with nonsense like you did young lady.

Man whenever I think I found the formula to get good courteous customer service soon after every single time I get bit in the assi stopped ever trying to do returns at the south side of really if at all possible avoid going to the south side period but the other day I bought one of the different things to view the eclipse the one with the filter for your phone to be exact. The sign on top says starting at 2.98 I understand the whole starting at thing but nowhere on the little kiosk were there any other prices for everything else other than the 2.98 for the single pair of glasses. I was one of the last customers on this day so I was rushing thru not paying attention but when I got home I see that the thing cost almost 15 bucks which in my mind was quite pricey and if the prices go up that stiffly I think there should be a guide somewhere saying what other things cost. So the following day I tried to return the item 2 days before the eclipse mind you. Instantly the woman tells me I can't return that and goes about returning the other thing I had. Waiting for an explanation to why never came until I asked why and she tells me "because it's an item that we sell for specific times of the year"...... Uhhh ok like that specific day still 2 days ahead and it's less than 24 hours after I bought the item still unopened. I then told her that there is no price anywhere on it stating how much it is and asked if people just have to ring it up and then decide they do or don't want it? She tells me I'll bring my manager up here if you want but she's going to tell you the same thing... I told her you know what not that big of a deal to bring a manager up here but I don't think I'm in the wrong. All mad and Shakey she says "do you have a receipt for this?" Which I did but she was itching to find a reason to shut my return down but couldn't completely. Home Depot here I come

Great Home Depot location right off of US-85. Friendly staff, organized, and easy to find what you need! Went here to get some stuff we needed and it was easy to find! Staff was friendly and helpful too.
Overall, great Home Depot. Will be back!

Poor Customer Service!
I bought my Dad a Christmas gift and purchased a product protection plan.  He had to return the gift and they were willing to put the money back on my credit card (which I asked them not to as it was a gift).  I was told they would offer him a gift card or a in store credit, they did not~ they put the money back on my credit card LESS the amount I paid for the product protection plan!  They said they could not refund me in full as the protection plan had not processed??  WHAT!!??  This went on for at least 20 minutes.
To resolve, I had to call the store manager the next day and DEMAND I am refunded the full amount I paid!  Lesson learned!  I will no longer shop at Home Depot~ giving my business to LOWES~

I had a great experience at this Home Depot this week. I had a package delivered and unfortunately someone stole part of it. I was able to talk to Kathy on the phone and get help from Mercedes in person. They were so helpful in fixing the issue. Thank you so much!!

At this Home Depot yesterday, noticed several illegals swarming the parking lot. In the store maybe 20 minutes, come back out to my truck window smashed and about $7k worth of tools taken from it. Store staff, security and “management” not only indifferent to the situation, but also completely uncooperative with the law enforcement “representative” that 911 dispatch sent out. “Management” and staff  aren’t even slightly concerned about all the afore mentioned illegals swarming the parking lot, bothering every contractor that is entering and/or leaving the store-but almost in denial that they’re even there. Definitely don’t recommend this location-will go to the Lowe’s 2 miles up the road. They seem to have their parking lot under control.

Security guy followed me around right when I walked in..when I confronted him as to why he says cuz I'm wearing a backpack and if I don't want to be followed leave my bag up front..what so my stuff can be stolen? Honestly made me feel very negative that he expected me to steal or whatever but I guess that's how it is these days

Ace Hardware Garden of the Gods

I live close by and frequent the store for mostly small needs.  Last week I broke my dump truck key and was in a bind.  Thankfully Nicole was able to help me out and make me a new key from the broken pieces of the old one.  Great, friendly customer service and I was truly impressed and grateful!  Thanks again!

Ace Hardware sucks on customer service. I took a tool back, and even with the receipt, they would not take it back. I never used it because it was the wrong size tool. Even though the receipt says " Within 30 days we will fix it, exchange it or refund it. Your receipt assures it." Their excuse is "we are a series of independent franchises and policy is set by each franchise." If that is so, why does it say on the receipt it assures refund or exchange? I would give zero stars if I could. I am cancelling my Ace Rewards as soon as I can. Totally unsatisfactory.

I’ve come here for 6-7 years with my service dog to get odds and ends only when I need them. Today I walked in (7/22/2023) to get some insert’s for furniture.

I was asked if Hunter could have a treat, and than shown right to the section I needed. That is usually how it goes, in and out in under 10-20 minutes. The item I needed were .49 cents and ACE had them in stock. I didn’t have to wait for my own customer service team to open up on Monday, I was able to fix the item myself for about $1.00

I was very disappointed with the customer service, one of the employees were  eating while scanning people’s items. I asked how are you the employee replied good, didn’t even ask how I was. Also as soon as I walked in I received no welcome in. I think there prices are way too high and I will not be going back. Now much prefer Home Depot. May I also add that they were very rude. And, specifically the front desk lady was the one being rude. Will NOT go back. DO NOT RECOMMEND!

I ordered a Treager grill to pick up Friday before Memorial Day weekend. I waited for 15 mins for them to find the order and the women at the front desk was far from friendly. The one stars was for the nice man that carried it to my car. After driving home two hours and unloading the grill, I realized they must have given me the floor model. No box, missing can for the grease drip, dead bugs inside, and the lid does not close properly. I paid full price for a subpar product, what a disappointment. We ended up using it, as we had no other option for the weekend. I do not recommend online ordering or going to this Ace Hardware location.

Mile High Ace Hardware & Garden

I could not remove a cap on a screw so I went to Ace to get a replacement for this part.  I spoke with Mike, he tried several different caps but none fit.  He then spent about 10 minutes working on removing the cap from the screw.  I was thrilled that he would take the time to help me out and did so at no charge for his service.  That's why I love Ace Hardware, you can always get personal help from their knowledgeable employees.

Came in to find some winter weatherproof gloves. Though I ended up finding them myself, the associate helping me was very nice and took her time to check the inventory and even offered to order some gloves if I didn't find what I needed in store. Helpful and friendly service is always appreciated.

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up.
I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time.
UPDATE:
Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'.
After all this, I'll still remain a loyal customer to this location.

As you can read below I did not have a good experience with this store that's why I gave it 1 start to begin with. I felt it necessary to give it five stars because the manager Justin felt so bad about my journey that he made everything right.  He personally took care of my key  He also gave me a wonderful gift certificate. This says a lot for that location not only the manager but the establishment. I would encourage anyone in the area to choose this Ace hardware over the others.. thank you Justin and Mile High Ace Hardware. By the way did I mention they have the most delicious popcorn.

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key.  What a horrible experience. I could not make this stuff up so be your own judge if you go there.

Just wanted to commend Kevin for the excellent service I received, I told him I felt like it was Christmas morning with all the help he provided. Ace is the place to get knowledgable advice, and when you get the added courtesy it sure makes the shopping experience memorable. I would also like to thank Janie for her friendly help at the register. I am visiting from Texas and must admit our Ace stores back home could learn a lesson in customer service from the workers at Ace Hardware Mile High.

Ace Hardware Uintah Gardens

Travis went above and beyond his standard duties to make sure we were taken care of right before Christmas. He absolutely did not have to, but we're so thankful we found him at this Ace location. We need more people like this in the world.

I really like this hardware store! They have an amazing selection! Their customer service is fantastic! They make fresh popcorn for customers to eat, while they shop!

They made keys for my Subaru Outback! Their key making department is amazing! They have so many choices and can make keys for cars, houses, etc! They make the keys to the newer cars with the electronic buttons and the prices are much better than the dealership!

They didn’t carry the key to my car, so they special ordered it! Julie was so friendly and worked to ensure that the key worked perfectly, she checked it and then double checked it! Travis helped, when my car decided to be fussy! I left a very happy customer! Thank You, Julie and Travis! 😁

They have hard to find cleaning supplies! They carry all the nuts and bolts, nails, etc.  They have cabinet pulls. They carry plumbing and electrical supplies.  They carry stuff for the garden and everything to winterize your home! They carry Yankee Candle products. They have cooking supplies.

If you can’t find something, ask! If they don’t have it, they can probably order it!

You must really come in and look around! This is the hardware store of years ago, you will not go for minutes after minutes without seeing an employee. This is the friendly Ace Hardware Store that you went to years ago, with all the advantages of modern check outs and rapid special orders.

Helpful happy people work here. The staff radios ahead to assist with my purchase. Glass cutting is on the spot so super convenient. I replaced three broken windows in one day, diy! and get it done without weeks of lead time for a glass service company.  I quickly got help in hardware finding the right wood screws at the best price. Window glazing tube maybe a $1 more than big box, meh who cares. My time is worth more. I literally leave here happier than when I walked in.
O! And I love the kitchenware gadgets. I had been looking around for these two items I found here and I added to my purchases.

Yes!  Our neighborhood go-to Hardware Store, and not just the DIY locals like myself - but contractors who are working on projects on the West side as well and who, like me, hate driving across town to a big box store.  Always get Exceptional Customer Service, and the ACE Rewards are really nice perk too.  Great store, well stocked, with knowledgeable and friendly staff - just like the old days.   5 thumbs up for the Uintah Gardens Ace Hardware Store!

I've had a few great experiences at this Ace. Selection and prices are good but have always found employees to be very helpful with being available and finding items.

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