Banco BBVA

Terrible customer service, yesterday, Monday, July 31, I wanted to make a deposit to my card and I could not pass the window, because the person in charge of the entrance (distributed shifts) told me that a small amount of money had to be deposited at the ATM ! When I told him that I had never made a payment like this! But I still tried it but after trying one bill, I put several later, and that's when the old ATM swallowed my money, only unsuccessful operation appeared on the screen. He did not give me a receipt for everything I deposited and he did not return my money either. It was then that I went to get help and they told me that I had to fill out a clarification sheet and they told me that they could not give me my money at that moment that I had to wait until tomorrow, Tuesday August 1, until 1pm in the afternoon to that they give me my money, today Tuesday they had me waiting half an hour at the bank, it was not until I went to ask at the window, they finally gave me an answer and told me that the numbers did not add up, they insinuated that I had not deposited the amount which I knew I had deposited. And they told me that I couldn't have the money that I had to make a call to the bank for another clarification and I, angry, obviously yelled at them because they could have told me that yesterday and make both clarifications at the same time and not waste my time.
Please, a recommendation Do not make payments at the ATM, if you do not want your money withheld and waste your time.
They treat you as if you are a thief as if you are trying to deceive them, when they simply want to recover your savings that you worked hard to put together.
That is why I say that they have lousy customer service because their job is to give the client the assurance that they are going to receive money.
Another thing when the service lady, I get my clarification I get many more clarifications from other clients. So do not trust the ATMs and know that the employees are not going to give you a solution to the problems that were generated in your bank!

Excellent service, good attention from the staff who work at said banking institution.

Your entry executive lacks a human relations course.

It has good service, unfortunately the area is very busy and parking is not enough

I went in the fortnight and at 1pm, there were easily 10 people before me, and I left with everything resolved in less than 40 minutes, the two women who assisted me were super fast, attentive and knew perfectly how to do their job, I recommend ✨

The Director of the branch was very rude when she approached me and asked for the information, "you told me so many things that you already made me crazy, let's see what you need" were some of her phrases during the "conversation"... I think one He is going to seek support and solutions to the problems that arise, not to be scolded.

It is an institution with well-trained staff, positioned and willing to provide good service to its customers...above all, there is not much waiting in line and they serve you in a timely manner...

The attention is poor as in most Bancomer, not to mention before and during the renovations, puddles, heat and very slow. There are new ATMs and many operations can be done from there without having to enter the tills.

In this branch there are 2 occasions that they do not want to assist me because I bring 6 movements

Terrible service, the ATMs never work to make deposits or if they are rarely in operation they do not have change when you make a deposit. b

THEY CLOSED IT ABOUT HALF A YEAR AGO OR MORE... SHAME!!! WE NEED A BANK IN THE TOWN....😥

Good service always serve the air conditioners

Awesome employees ,terrible bank policies, I spent two days in the town  me for me to resolve my problem.

Personally, I like to go to this place. To begin with, the ATMs are always available and they all work. Secondly, the ladies are very friendly and attentive. If you need to go to the cashier, there are no long lines and you can wait calmly. sitting for a few minutes (usually it doesn't take long). The facilities are clean and tidy.

Excellent attention and good work environment

As soon as I read a pure negative comment, I don't want to go to your bank, there is another branch in the center that I have gone to and it is better

The guy who is at the entrance only when there are few people is friendly but only people come together and he is very rude and despotic until it seems that one is going to beg him to be served

Too much waiting time, too few staff to attend to customers' needs. Deplorable service

Very crowded, bad treatment from the staff, if I didn't have to go, I wouldn't go.

Where can I report a Bancomer ATM? Since he is not giving the change, today I went to make two deposits and he did not give me change. I called the numbers but as usual no one answers, only the operator.

I tried taking out $100 and they wanted to charge me $75 in fees lol do not go here.

Clean bank, in all its areas, good service and kindness on the part of its executives, the currencies do change at the published price 💱. In addition to that, they have enough ATMs, all working 🏧. Note that they do work on SATURDAYS.

Beware of the "Account Executives" at this branch, especially a fat dark-haired man with glasses. Gives incorrect information, lies during the account opening process by adding mandatory services with made-up information. He will get you into unnecessary trouble, avoid being attended to by him. These types of advisors will do anything to take extra weight into their pockets, regardless of compromising your assets.

I went to the Sanjose del Cabo branch, where my problem was that I wanted to update my information to receive more deposits, however they told me that I only had two options: a savings fund or a payment of approximately 500 pesos, and they told me that these two options only bbva gave me, I accepted the 500 option as long as I could receive my salary, and well, after months, I had a problem with a charge, I called the bbva line and they asked me if I had a loan or insurance to which I answered that only a commission to be able to receive more deposits, however, they told me that it is a free screen and they should not force me or give me these two options, the fact is that the advisor lied to me and made me take out insurance without telling me, (I think that he did it since they obviously receive commissions) and I paying a month for a service that was supposed to be free, I canceled the insurance, but I want to say this so they don't get fooled IT WAS IN THE CENTER BRANCH THE ADVISOR HAS GLASSES, HE IS BROWN, HE IT WAS THE ONE WHO LIED TO ME!! Surely he has done it with more people,...

Apart from the long wait times and level of incompetence that you can normally expect from any banking establishment, here the branch is also closed during what should be business hours.

Here in San José I think there is only one other branch so there aren't many options and that's why they can do whatever they want.

Terrible service. I went because I want to change banks on the business account because I don't like the other one since it fails a lot, so I asked to speak with an executive to give me information but they only gave me a sheet with requirements to send documents by mail and when I asked For the information, the girl at the entrance only said that we should send the requirements and then we would review how it works, an executive didn't even face me 🙄 Do you think that's how I'll put my money with them? With this lack of anticipation NEVER!

I do not recommend doing procedures in the internship, twice he swallowed my card and once he kept my money, I complained through the call line giving information about the ticket that the internship threw at me and they did not return my money because apparently it had not happened according to whether system.

I asked the lady at the reception to advise me on how to make a payment and she replied, just do it, it's easy, there she says like, practically, Roge told me from a distance and left... I couldn't make my payment, what a disappointment, I always speak well of this bank, I went to Santander to pay

Bad service from the ladies who are customer service, they cannot give you an explanation or solution and they still make you wait 1 hour for them to tell you at the end that nothing can be done, and you have to go to another bank to get it. Can you explain or give a solution?

Do not deposit in the internships!!!
The machine retains your money, you call their line and they give you a bunch of nonsense so as not to take responsibility, and the response time for clarification can vary from 8 to 90 days.
So your money was worth it and they are not responsible...

ATM/CAJERO BANCOMER SUC PLAZA PENINSULA

In this Bancomer in Plaza Península (where Starbucks and OfficeMax are) there are 2 practicajas + 2 normal ATMs.

I really like BBVA bank but the Paseo Querétaro branch is not very efficient. It's one of the slowest I've ever been to. A great advantage in this and in all of BBVA are the digital shifts.

Excellent service, I understand that it has a very large influx since it covers a large part of the city and we all want to be given priority; However, the use of the app or the electronic tools they offer can speed up care.

Very busy, but it is understandable because of the area, but the executives do everything possible to serve all the people who arrive, and always have a good attitude

Inefficient and slow executives spend their time talking and on the cell phone, I stayed waiting for 1 hour for two people to be served and when it was finally my turn they passed on to other people who did not have an appointment and who, according to what they were already doing, were in the process, when in that whole hour I saw them, it is the worst branch in all the years I have been

I give it one star because it can't be less.

The huge waiting line, the super slow executives, looking at their cell phone between shifts, there are shifts that are super late, I had to wait an hour and a quarter to finish leaving because people kept arriving who passed before me and they were even closing Branch office. I see that many people complain about its inefficiency and it is a shame that they did not see the opinions before going, I hope that there are people who do take that precaution so that they save their courage and valuable time.

It is unfortunate that now this branch makes BBVA see that it was an excellent bank LIKE A POPULAR BANK AND NOTHING PROFESSIONAL, to begin with terrible service, everyone with their angry faces, terrible attention and they talk to you annoyingly, the director very little respectable, with terrible language Not at all helpful and very despotic for such a large company, it is truly regrettable how Bbva changed service, treatment of clients and staff with zero training in the execution of problems and treatment of the cte, it was my main bank for 11 years but with this experience Unfortunately, I will not hesitate first to complain and let the company find out how they manage this branch and because of these people many people are losing, and second I will change banks. It's really unfortunate, I also asked for the branch number to complain on the line and the cynics gave me the number of another branch, the good thing is that the ticket includes the branch number for my complaint.

It is very ugly that the flannel companies charge you for parking, this is the 3rd time they have told me things for not giving them money, and they want to force me into the handicapped box 😡

In particular, the guard made me feel very uncomfortable, with his cell phone, I come to get my application fixed and the guy comes out with his blowjobs, by order of the director, he calls me a client and tells me to get out, it was the final straw. That broke the camel's back, I fail this bank, what a unique experience? Now I see why, what a fucking ugly experience I had, that they don't have a good implementation of their security and that customers see them as thieves who don't suck. I REPROVED THE DIRECTOR OF THIS BRANCH, seriously thinking about changing payrolls and removing them from this bank.

Their ATMs are deplorable, some don't even work, and their customer service is the same or worse, and the executives don't expedite anything

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