Suburbia

Nordstrom Rack

They always have very nice clothes - today was jacket and other holiday focused shopping and once again they delivered as expected.

So much stuff! As a Canadian, I loved the variety. It's not that the product is that different as I recognized about 90% of the labels, it mostly about the volume. You really can get that shirt you love in every colour!
So many shoes! My sandals broke on vacation so I was happy to find a great comparable pair that could get me through the rest of my trip for a decent price.

A lot of different brands to choose from.  I didn’t see any Nike merchandise so they must of pulled it.  Escalator from the top floor isn’t working, gotta use the stairs or elevator. Not a lot of tall sizes.

I buy all my shirts here, because the prices are so outstanding!  I’ve also picked up some of the coolest, switchable belts here as well.

Feels like shopping in the old Hastings building. The original prices are marked up higher so they can be marked down to appear on sale. They have a good selection but in no way is it a bargain for what your buying.

Homestead Birkenstock

I appreciated that the sales associate was older and very experienced. I have had plantar fasciitis issues and have trouble finding a comfortable sandal that is good for my feet. She found me the best most comfortable fit I have ever had.  She was very thoughtful and caring and didn’t mind taking the time to help me. I highly recommend the Spokane Valley Homestead Birkenstock store.

My shopping experience here left me feeling extremely disappointed. Initially, I bought a size seven after trying on shoes in the store with their black sock. However, when I later used different socks at home, the shoes didn't fit the same. Even though I only wore them for about twenty minutes, the store refused to exchange them for a bigger size due to their stringent return policy. Knowing this now, I wouldn't shop at this store again.

Don’t waste your time- buy online. Not even a hello when I walked in. Definitely no smiles. Was talked over while asking a question. Tried to ask for two different shoe sizes at once to save the girl time but she just walked to the back as I was mid sentence. Asking her for sizes was like pulling teeth so I just walked out. These shoes aren’t cheap so it sucked being treated that way.

I was very pleased with the service I received while shopping at this store. The young ladies took care of my pair of Londons and Pasadenas that I've had for 25 years. The prices were quite reasonable, and the time frame in which the issues were resolved was very prompt.  Thank you.

Be aware that this is not affiliated with the actual Birkenstock company, they just carry their brand. DO NOT BUY A GIFT CARD FROM THEM if you are hoping to buy a specific Birkenstock because you can only purchase what they have in stock in their store at that specific time. I have been in their store 3 times and all 3 times I have witnessed upset customers because they think that they can return items they purchased online, or get a shoe fixed, etc. The name should really be changed to reflect all of the awesome brands that they carry. People walk in and go, “Oh, it’s not just Birkenstocks.”

Birkenstock Comfort Shoes

I have never seen so many great shoes in one place. It gets a little busy so, patience is encouraged. But the customer service is phenomenal and the selection is by far the best in the entire desert area. Finally, a place that believes geed shoes are important!

I walked into this store last night. I knew the style I have been wanting wouldn’t  be available because they have been sold out everywhere for some time now. My partner and I walked in talking about the style. The saleswoman commented “you won’t be able to find those until Spring. We do have some leather options.” I replied with “which ones do you have in stock?” She then replied very rudely ,“  The ones on display.”  I instantly walked out and did not even want to look anymore. First of all, she butted into the conversation and then when she wanted to give advice was so rude about it. As a previous retail manager myself, I will never buy from attitude. No need to be rude. Please talk to your sales team to be more polite. I understand times can be stressful, especially during the holidays, but no need to be so rude.

Alright, so let me tell you why the one star, the gentleman that helped us out, was irritated when I asked for a shoe size for my wife. Mind you, we were purchasing two pairs of shoes. Now the selection was great, but the attitude could have been a little less.

I have never wore Birkenstock sandals before but always heard about how, once they are broken in, are the most comfortable sandal and you get what you pay for. Immediately upon entering the store I was greeted by Ron who provided the best shoe/sandal buying experience I could have ever asked for. Based upon the shape of my foot and how I walk, he was able to offer not only a perfect sized shoe despite my preconceived notions from what I wear with other shoe brands, but he also customized them to my feet. He did this by punching holes to fit perfectly on one foot, as not all people have perfectly symmetrical feet, and punched the same hole on the other sandal so that there was at least symmetry between both sandals. Incredible customer service. Thank you, Ron!

UPDATE: my friends and I came here again today and felt forced to make a nice review for a discount. Yesterday I felt my previous review was spot on, but today I felt pressured to say that customer service was good, even though it actually wasn’t.  All in all I don’t think the business is doing the right thing with this type of promotion.

Previous:
Attentive and helpful staff. Even when we tried on about 20 different styles!

Frank's Boot Company

Frank's boot company is amazing! I live on the east coast and have been wanting to get a pair of boots made by Frank since 2014 when he featured on wranglerstars tour video. Meeting Frank and Michelle in person was a great experience and they make you feel like family when talking with them. Frank's isn't just another boot company, they actually care about the boots they make and the people who put long days in them.

Got my first pair of Frank’s boots several weeks ago. Station boots. After reviewing my fit sheet, they wanted to send me a pair of boots to fit test since my feet measured different sizes. I did this, and paid for that but I’m glad I did. I received my pair of boots which are different sizes. The break in instructions were very helpful. I don’t walk this much every day, but the second day I wore them I walked 2 miles in the morning and 4.5 miles in the afternoon. My feet/legs weren’t sore like they would have been without good boots. I almost got a blister but didn’t. Since then I wear them for 6-12 hours 6 days a week. I’ve been tightening the laces daily then every few days. So for love them. Time will tell how well they hold up, but solid start.

I made a visit to Frank’s shop for an in person fitting. I later called and ordered a pair of Frank’s Front Range according to their measurements they took.
After receiving my boots a short time later and wore them a few times I noticed they were too short. I am normally the type of person that assumes responsibility for what I buy. In other words I do not like to hold the business responsible for something I may not be satisfied with. I thought I could just tough it out and allow the boots to stretch or break in. It wasn’t gonna happen. Due to the financial investment of the boots, I did what I was very hesitant to do…
I contacted Frank’s and even talked to Mr Frank himself. I explained the situation with the boots. He assured me they can fix them to fit exactly how I need them to no questions asked.
I mailed them back to Frank’s. A few months later received the boots. I’m not sure what they did, however the boots fit perfectly now. Not fully broken in and they already feel like slippers!
Not enough can be said about the customer service from Veronica and Frank. I will be a lifelong customer.
Anyone considering a pair of Franks boots, do not hesitate to make the purchase. You’re not only purchasing an excellent pair of boots, you’re getting A+ customer service.

First and foremost, I want to thank Frank’s for offering a product that is worthy of the “Made in USA” stamp that it displays. The quality of the boots is indicative of the master craftsmen Franks’ hires. That, coupled with top tier raw materials sourced stateside, it’s hard to imagine these boots having a worthy rival. Mr. Petrilli and Mr. Becker took the time to personally answer my questions about their boots over the phone and via e-mail; their customer service was of a level I thought no longer existed. I used to think only my saddles would last my lifetime. One look, however, and it looks like my saddle might have a lifetime companion after all, with a few resoles of course. Thank you everyone at Frank’s. You’ll be seeing a few more orders from me in the near future.

After reading the reviews I've decided to share my experience with franks boots.
I spent $800 on a pair of boot to get just what I wanted . When I called with an issue I spoke with the owner who was very rude and threatened to not do anything to help me if I didn't listen and agree to his excuses on the issue of the boots looking like two different people made them. They never fit right or looked right. In the end I got zero help and ended up with a pair of boots I didn't like and never really used. I've had hard to break in boots before, not the issue I was worried about. I'll never buy franks boots again due to horrible after sales customer service.

Kevin King

Birkenstock Feet First

I went in to this very small store for the first time planning to purchase at least one pair of birkenstocks. There were 2 workers and 3 other customers. I was there for a good 10 minutes, picked up a couple of options to try on. Not one word of welcome, not one acknowledgement, not one offer to assist me and not one word as I walked out. I have no need to spend my money at an establishment that does not practice courtesy.

First time I went was an EXCELLENT experience. 5 stars, no reservations! Second time I went I worked with a different clerk who was impatient, distracted and rude. He walked away while I was still asking for color/size of shoes, and came back with wrong size, then acted like I was being unclear. I was one of only two customers in the store, and there was another employee working, so he wasn't overrun or anything. It's not a store you can shop without help (the shoes are kept in the back, so a clerk has to get your size for you), so service of clerks was really important.

Store is well organized, clean, generally welcoming, and intuitive to navigate. It lost a star from me for what was probably one employees bad day.

I went in to Birkenstock Feet First today, looking for a work shoe or boot. I’d never been in before and never owned Birkenstocks. I was surprised to see that they have many other brands in this store. I was greeted immediately and asked if I wanted assistance. The associate, Mary, was very polite and helpful. She recommended shoes based on my needs. Every shoe I pointed out she happily went in the back and brought out my size. A couple of the shoes I picked they didn’t have in my size. So she brought out a different color and said if I liked them she’d be happy to have a pair transferred from another location. I was there for quite some time and tried on around 8 pairs. Mary never got frustrated. She remained determined to help me find the right shoe. Unfortunately I have long, narrow feet with a very narrow heel and everything I tried on was too wide in the heel. I found one shoe that was perfect except that it was about a quarter inch too short and pressed into the tip of my big toe. Mary asked another associate, Reba, if that brand does half sizes. They don’t but I considered purchasing the short shoes anyway and asked about the return policy. Reba said it’s 30 days but they have to be in brand new condition to return. They can’t have been worn outside. But she said I could wear them around my house and decide if they’d work for me. But she said in my case, a shoe will stretch on the sides but not stretch to be longer, so I decided not to make a purchase in the end. My only reason for 4 stars instead of 5 is that Reba then told me that many women have narrow heels and all the shoes in their store are comfort shoes which have a very rounded heel, making it feel loose. I need very secure shoes for work and the loose feel was the reason some pairs didn’t make the cut. I might have spent less time trying so many shoes had I known to expect that. At the same time I might not have done anything different had I known. I just found it odd that in the whole experience there was no discussion about the shape of my feet or the fact that I probably should have stuck to narrow shoes. In the end, customer service was great. Mary and Reba were both polite and attentive. It was very busy while I was there (always 2-4 other customers browsing and trying on shoes). And the whole time Mary kept checking on me and asking what I thought of the pairs I’d just tried on and bringing out more that I’d just picked out. I never had to look for her, she always came to me. Lovely experience. Unfortunately they didn’t have anything that works with my feet and job requirements. I would go back if I were in the market for some comfortable everyday shoes.

First purchase of berkenstocks so not a lot of knowledge on sizing. Am a size 8.5-9 and was given a 39 EU. Blisters after first day. Employees are kind and helpful, however, check a size chart beforehand. Otherwise they will just try to sell you whatever they have in stock.

I went to the store with the full intention of walking out with new shoes on my feet. I wanted to be measured for Birkenstocks and sincen... it's in their name I figured it was the place to go. I did get measured. The just did not have my size or the shoe I wanted.

They offered to order it from their vendor or transfer it from their sister store. I'm sorry if you don't have what the customer wants when they want it... they will move on... and I did.

While at the store I witnessed another patron com in and cancel her order. She stated to the clerk that the reason she was canceling her order was because she did not want to wait.

I ended up ordering the shoe from an online competitor that offered next day delivery. Does the store have great shoes 100% YES! It's having them IN STOCK that seems to be a challenge.

I temper my review that if I had more time to wait for the shoes or was coming in for a size that was more common I may have had greater satisfaction.

DSW Designer Shoe Warehouse

I bought a pair of Clark shoes on Oct 10.  I have worn them less than 10 times and the heels have already worn down.  There is no returning worn items.  DSW does not stand behind the quality of the items that they sell.  Buyer beware.

I love shoes and visit the store a couple of times a month. The sale prices are great and the styles are contemporary!

I used my birthday coupon to order 4 pairs of shoes and socks. The shoes arrived worn and dirty and one was not even the correct size. The young lady processing the return was not listening nor responding to me during the transaction and had to go get her manager several times. Very poor customer service, very poor quality of shoes, considering they were worn and dirty. That was my first time ordering online and I will NEVER shop DSW again.

I came here on a very rare day off of work and was so pleased with the state of the store (cleanliness, etc.), the selection (lots of great clearance options for both men, women, &NBs too!), laid back atmosphere, and the care of the friendly staff-- namely on this day, under Mishak's floor mgmt: the responsiveness and help given by both Cricket and D'Aurion.   A great spot!  Also if anyone is looking for non slip shoes for service work it's got em! (Even in clearance!)

Great, affordable, name Brand women and men's, shoes, boots, flats and kid's shoes. Always discounts from 70%!! Clean, well stocked orderly store, helpful, pleasant staff. In Patterson shopping center, lots of free parking and wheel chair accessible!

Suburbia Las Adelitas

Target

It really doesn’t matter what time you come, the drive up for picking up orders takes forever. This is not the workers fault, it’s clear they are way understaffing here because I have been to targets that have plenty of people working this area. It’s a clean store, generally well stocked, most people that work here are nice. It can be extremely crowded though. The area really needs a second target with all the new homes being built or they need to double their workforce.

Traveling through town and needed some forgotten items. I placed a drive up order as its usually the quickest option. This drive up is absolutely horrible. From the wait time to the employees lack of work ethic (which is very clear) or maybe they're just as frustrated as us but it's baaaad. Cannot recommend this target based on this.

Target Drive up is very disappointing. Too long a wait. 25 minutes wait at Drive up is unacceptable. It defeats the purpose of a drive up, easy breezy pick up. Going in the store is even quicker than drive up. It’s not even “rush hour” when I came. Very inconvenient for people who are in a rush and don’t have time for in store shopping. To think they are also offering “drive up returns” now is unbelievable. I would put no star at all if I was allowed.

4/5 like Target especially in some areas wherein it is clean. got a plate here today. I would often go here to buy Vegan Kimchi affordable and good quality. the only thing i notice that the entrance carpet of this store needs some attention, it can be filled with torn receipts, wrappers or just anything, it can look dirty from the outside.

Love this Target. It's always clean even when there's clutter from stocking. You turn around and it's all pretty again. Dressing rooms and restrooms are very sanitized and smell fresh. I love shopping where it's  clean!

Flip Flop Shops

Nice people but very high prices being in the heart of tourist town

My family and I went there tonight for the first time. Our first time in Savannah and probably the most pleasant experience we had on our trip. Chris the owner was such a good dude and really made us feel good about the city and the people.
I highly recommend going to this store- such a good dude. Great products too- but Chris is someone you have to meet. Really good dude.

I've always been enamored with the cool, local vibe of this shop but haven't had a chance to stop in to check it out.  I am SO thankful I did.  Chris was very friendly & helpful and was quick to notify me when a Bogg bag I had called about previously arrived.  He sent me the detailed color and had it packaged and ready to go upon my arrival.  His friendly customer service speaks true southern hospitality, and his passion for his hand-selected products is evident.  The selection of flip flops, shoes, and bags he has are superior and well-chosen, and his dedication to his customers is outstanding.  Thanks so much.  We plan to support your local store in the future with all of our related bag and shoe needs.

I was traveling through needed a really good pair of flip-flops. I stopped in there. bought myself some oofos and omg there best thing since sliced bread. Awesome staff very friendly. Good prices in an amazing area.

My family and I were in town on vacation and stopped by to look for some shoes. The owner was super friendly and helpful. We found a great pair of shoes. We also asked for a recommendation for somewhere to eat for dinner and the owner went above and beyond for a recommendation - even calling to try to help us get in faster. We strongly recommend this place. Thanks so much!

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