Birkenstock Comfort Shoes

I have never seen so many great shoes in one place. It gets a little busy so, patience is encouraged. But the customer service is phenomenal and the selection is by far the best in the entire desert area. Finally, a place that believes geed shoes are important!

I walked into this store last night. I knew the style I have been wanting wouldn’t be available because they have been sold out everywhere for some time now. My partner and I walked in talking about the style. The saleswoman commented “you won’t be able to find those until Spring. We do have some leather options.” I replied with “which ones do you have in stock?” She then replied very rudely ,“ The ones on display.” I instantly walked out and did not even want to look anymore. First of all, she butted into the conversation and then when she wanted to give advice was so rude about it. As a previous retail manager myself, I will never buy from attitude. No need to be rude. Please talk to your sales team to be more polite. I understand times can be stressful, especially during the holidays, but no need to be so rude.

Alright, so let me tell you why the one star, the gentleman that helped us out, was irritated when I asked for a shoe size for my wife. Mind you, we were purchasing two pairs of shoes. Now the selection was great, but the attitude could have been a little less.

I have never wore Birkenstock sandals before but always heard about how, once they are broken in, are the most comfortable sandal and you get what you pay for. Immediately upon entering the store I was greeted by Ron who provided the best shoe/sandal buying experience I could have ever asked for. Based upon the shape of my foot and how I walk, he was able to offer not only a perfect sized shoe despite my preconceived notions from what I wear with other shoe brands, but he also customized them to my feet. He did this by punching holes to fit perfectly on one foot, as not all people have perfectly symmetrical feet, and punched the same hole on the other sandal so that there was at least symmetry between both sandals. Incredible customer service. Thank you, Ron!

UPDATE: my friends and I came here again today and felt forced to make a nice review for a discount. Yesterday I felt my previous review was spot on, but today I felt pressured to say that customer service was good, even though it actually wasn’t. All in all I don’t think the business is doing the right thing with this type of promotion. Previous: Attentive and helpful staff. Even when we tried on about 20 different styles!