Green State Plumbing & Heating LLC

We had Green state do all the work on our new house 2 years ago. That work was fine.
Per their recommendation, we had them service our heating system at the 2 year mark. It was working perfectly, but supposedly should be cleaned. Their tech turned our perfectly performing system into non working by what ever he introduced into the system. After 2 visits to fix, it still was not functioning.
After that, he said he was busy and to call emergency service and he would pay. Further calls went unanswered.
After 5 days and multiple calls to other businesses, we got the situation resolved. 5 days of no heat and hot water.
While he promised to pay the emergency services fee, he won’t respond to anything I send.
I have everything documented.
Who leaves people hanging like that?
Use them at your own risk.

Exceptional service! Their work is very clean, and they are quick to respond for any additional assistance that is needed. Very friendly crew!

They did an exceptional job, showed up on time was very professional and covid-19 cautious, had reasonable prices, I would recommend them to anyone!!!

Aramark Refreshments

Devino Electric and Mechanical

Fred was good for coming within 30 minutes for an emergency call but that was all.
Unknown to us, our washing machine and refrigerator were on the same circuit which caused it to become overloaded and almost caused a fire. He repaired the refrigerator cord and left us to "temporarily" use an extension cord to power the fridge. We have needed to unplug the fridge and use the same cord to power the washing machine when needed.

He has been scheduled 2 weeks out 3 times. 1st time he claimed to have COVID but he called me 15 minutes after his anticipated arrival time to let me know and to reschedule. 2nd time was a no call no show. A few days after the scheduled appointment time, we rescheduled 2 weeks out for a third time, claiming he was sick and doesn't have enough employees to reach out to his customers. 3rd time is today. Once again, no call no show.
I find it highly unprofessional to not call customers as a courtesy when he is not able to keep appointments, let alone three separate times. I am extremely disappointed as he seemed highly recommended and I will be calling someone else for my electrical needs and not recommending Devino Electric.

Fred did a great job for us installing an electric outlet to charge our hybrid car.

HB Energy Solutions

We have used HB for many projects and services. The office staff and skilled staff are extremely professional and always easy to talk to and helpful. They always follow through and are good problem solvers. They are a full service company for all your energy needs, I highly recommend them.

Brian and the team at HB Energy Solutions are amazing! They came on a Saturday afternoon to assist us with a heating issue. Honestly, we never expected such prompt service and everyone, from the call center to the technicians, were a pleasure to deal with. Can’t recommend them highly enough! 10 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Bad lightning storm fried my well pump.  Woke up without any water on a Saturday.  Called and was patched through to Brian.  He was backed up on service calls that day as I wasn’t the only person in the area with the problem.  He took the time to talk me through what I was seeing with the pump and tank and recommended I try replacing a simple part.  I took his advice and it solved my problem and saved my weekend.

My 85 year old mother's furnace vent and bathroom vents were damaged as snow came rumbling off of her roof at 11:00 at night. The FD arrived and turned off her furnace and told her to call her heating company. The heating company said they didn't do that type of repair and gave no references or assistance. (Fortunately she had a gas fireplace to keep her warm enough for the evening.) I called a few companies, but none were able to help. HB Energy called me back the following morning and went out that day with portable heaters to inspect the damage. They had a "temporary" fix done the following day while waiting for matching metal pieces for the chimney to come in. They fixed everything with extra reinforcements within two weeks. My mother was delighted with their professionalism and kindness! She isn't easily pleased and this made it much easier for me to deal with the problem being 2 1/2 hours away! Every time I spoke with her she was so complimentary of EACH of the contractors with whom she interacted. (Especially Drew and Brian!) It was a bit pricey but I expected as much in an "emergency" situation.

Brian is terrific. “One in a Million”

Very professional, kind, his work is perfect and clean (never leaves a mess for you to clean).  His technical and mechanical skills are a plus 10.   I am very happy with the “excellent” customer service he provided with installing my pellet stove.

I high recommend HB Energy Solutions!

Ace Handyman Services Hartford and New London Counties

My husband and I are disappointed with the quality and cost by Ace to install a double gate at the bottom of our deck stairs. For $1200.00 we think both gates should be the same size in width and there should be support so the gate will not sag over time, which it is already doing. We will not consider hiring them for any future projects.

We recently hired Ace Handyman Services to install exterior shutters to our second story windows. Communication from the company was very prompt and personable. Scheduling was easy with lots of open availability. The work was completed quickly, efficiently, and to our liking at an excellent price! Most importantly, during communications regarding scheduling, it was clear that the company holds themselves to high standards and is dedicated to high quality customer satisfaction. Would absolutely use their services again!

Second time we've used Ace Handyman Services of Hartford and New London and just as thrilled this time.   These folks are simply the best. Professional, thorough and great quality!

The gentlemen that came to work were professional, courteous and had a great work ethic. We enjoyed them very much. Nice people. They installed room air conditioners.

Ray came to do a variety of jobs for me.  He was thorough with his approach to the issue of hanging drapes which were from another house.  Overall i was vert satisfied with the work done.

ARC Mechanical Contractors Inc.

I love our new heat pump!  It was just in time for the hot and humid spell we had in early September.  The crew was very professional and answered all our questions.  They worked with us to find the best place to locate both the outdoor and indoor units and took care of all the electrical work and paperwork for the rebates too.

ARC really does stellar work, and was very generous with their time before any contracts were signed. Lots of hands on planning and explanation throughout the process

Just had a heat pump water heater, softener and sediment filter install and the work was very involved. The guys were thorough, timely and dedicated. Work looks great. Looking forward to working with them for the heat pump install this fall with them!

Terrible employees who ever comes out.
Save ur money and go with anyone but them.

If you use this company, make sure not to hold a phone or camera in your hand, because they have employees who are deathly afraid of cameras and will possibly call the police on you if they see one.

AGS Services, Inc.

The temperatures outside were well below zero and the heat exchanger in my tankless hot water heater froze and ruptured (this was on a Sunday). The model I had was a Bosch GWH 635 ES, and aside from the rather dramatic failure I had always found this model to be terrible... it was maintenance prone, difficult to service and the activation threshold was high (so I had to take scalding showers).

I contacted AGS Services and was able to get them to come in and replace my unit with a Rinnai RL75 in just a couple days. I was especially grateful for the quick service since (according to the news) most plumbers have been flat out with no heat calls and ruptured pipes due to the extremely cold temperatures. Furthermore the price they gave me was fair, I think it was the same price I'd have paid to do the work as a scheduled job (not emergency).

The installation looks good and I'd highly recommend AGS Services.

Water Leaks, lots of corners cut and all around terrible work , wouldn’t recommend to anyone, if they’re cheap there’s a reason

We own a cabin in Antrim. AGS has been instrumental in keeping that cabin working. They have helped in is many way related to seasonal opening and closing, offered great advice, and helped us with systems aside from HVAC. The office answers the phone (a miracle today), and the Techs, usually Jason, are all highly skilled, and very upbeat. When I told Jason about a looming issue by cell phone, he said, "I'm on my way and I'm gonna make it work. Don't worry." Over many visits AGS has ALWAYS been on time, and the tech calls when he is on the way. Without exception, the price is always fair and well worth every penny.

My wife & I want to extend our sincere appreciation for the exemplary work done by Craig & Ben during installation of our replacement gas boiler (Weil McLain GV90+4).  Their attention to detail in installation, helpful manner and willingness to work far beyond what was probably anticipated, with no comment or complaint (to us) was amazing.

They both represent the best in your business  -  professional services.  You can be assured, given the question or opportunity, we won't hesitate to recommend AGS Services.

Bruce & Judy Healey, Newbury, NH

I had my failing hot water tank replaced by an On demand water heater by Rinnai.

AGS was responsive to my needs, came and gave me a quote and quickly did the job.

Jason M. did a high quality awesome job

I highly recommend AGS

Andre C.

Thanks

Triumph Home Services

I cannot say enough about the value of service, quality of work, and professionalism I found at Triumph Home Services. They installed a far superior product than what I previously had, and for $2000 less than a competitor’s estimate. They saved me money!! Also, I have to say that the situation my basement presented was not exactly the most user friendly for an installation team. I have obstacles down there! I won’t bare my soul completely here, but know, those guys who had to haul out my old system and get the new one in, did so with efficiency and smiles despite a non conducive setup. Next, their response time was Fast- from the assessment, to the estimate to the install. I have 3 kids in school and time is of the essence when they all need hot water for clean clothes, showers, dishes etc. I now have a more efficient, cost effective on-demand hot water system for less than a traditional furnace offered elsewhere.  The value of my home has increased because of the thoughtful assessment and recommendation of Triumph Home Services.

These guys are the real deal! From the moment I called to just inquire about an air issue I was having, Devin made me quickly realize I chose the right company. He was patient, friendly, very informational and walked me through everything step by step! I had a quote within minutes. We decided to move forward and when I met Chris and the crew I was reassured I hired the “pros”. Chris was extremely knowledgeable about the equipment and walked me through exactly how it was functioning! If you want true customer service and a company that does what they say with pride in their work, look no further!

I am so happy with Triumph’s service. They are knowledgeable, courteous and most importantly honest.
I have had a boiler with an on-going issue.  My boiler cycles on/off at times.  Sometimes for hours, sometime for days.  I have had other HVAC companies diagnose the problem in minutes and offer me a new control board with a 500% markup.  No Thank You.
Triumph have previously worked on this issue and have replaced a gas valve.  The replacement valve did not correct the issue and therefore never tried to make me pay for it.   On Triumph’s next service call, their technician correctly troubleshooted and found the issue: a defective wire coming from the temperature control unit.  Only a highly skilled technician (ask for James) could have found the issue.  The voltage output from the zone temperature board was 24V but the voltage input to the gas valve fluctuated.

Now I finally have reliable heat for my house and my hot water tank.  Awesome !!!

Triumph replaced my aging and failing oil furnace with a heat pump system that also utilizes propane in the coldest months. So much more efficient and much quieter. The work was quoted appropriately, performed beautifully, and works great. Been on an annual care plan since. Both the office and service folks are fantastic. I have since used their plumbing service as well, outstanding. So glad to have found this great local company to do business with. Devin runs a top notch customer forward company. Give them a call.

I've dealt with a lot of contractors of various trades, and without a doubt, the professional installers at TRIUMPH set the bar for all others. Companies often advertise how customer service is top priority, only to fall far short of their boast.  For TRIUMPH, customer service really is top priority. The installers were always courteous, friendly, and knowledgeable about their product. They went out of their way to make this customer reassured that they'd get my house be back online with heat and hot water after experiencing a failed boiler. Being from an engineering background, I tend to ask a LOT of questions. A huge shout out to John (the lead) for his patience in answering my questions and researching when a correct answer was not at the tip of his mind. Another very impressive work quality the TRIUMPH crew displayed was their tenacity to get the job done but done right. Today's youth would never think about working overtime, but John, Ryan, and Rich worked their *** off with long hours and in a true team effort. And if a small electrical problem occurs, TRIUMPH is Johnny-on-the-spot with the electrical department promptly arriving at the house and squaring away the issue. Thank you, David. So, in closing, I'd say that Devin (owner) has developed a very good business that is truly customer focused and employs friendly people who like their job, and are truly skilled at their job.

Al Terry Plumbing, Heating & AC

Excellent experience booking online, getting a call to explain the issue, getting a text with the timeframe we discussed, then getting another text to confirm when within that time they would arrive and that it still worked with my schedule. The two employees arrived promptly, were respectful of my space, went just down the road to get the right tool, then came back and fixed the issue right away. They pointed out a very slow leak to the water tank that I had already noticed and discussed with the real estate agent when I looked at renting the place, but otherwise got the heat working again very quickly and it's still going strong. So much better than the tiny space heater I had to use after the natural gas seemed to run out after I signed up for a rate change with Liberty utilities in Londonderry! I'm glad I did, but wonder if that caused the issue I was experiencing, since the hot water was still working well. Seemed to be that the change in fuel really tested the old boiler for the forced hot air, because ultimately it seemed to be a very easy fix and I've noticed less rattling and more consistent heat since they stopped by. Thanks so much, Al Terry Plumbing & Heating! - Kaitlin

Asked for 4 ductless mini splits, 2 condensers and furnace cleaned. After checking work found 2 of 4 mini splits were still dirty after service. Had to ask guys to really clean units. They complained the whole time while cleaning units better. Once they left I checked furnace and found my floor around furnace filthy with soot and grime. Pipe coming off top of boiler had seem tape broken and not resealed when finished cleaning. Had to buy seam tape to reseal to avoid exposing my family to carbon monoxide. Screws missing on top of boiler which holds down cover. No tag indicating they did any efficiency test which every other cleaning has provided. I will never use again or recommend to anyone. Did not have a professional job done but I paid professional money. So disappointed.

Braden was professional and knowledgeable and pleasant. We really appreciated how quickly Al Terry was able to diagnose and replace the hot water heater. It was a huge relief especially before a busy holiday week. Thank you!

Nick was knowledgeable and helpful. He gave us options to work with. Geoff was helpful and was apologetic for a delay in parts for the installation and unforseen circumstances.  I would recommend Al Terry. Before and after pics of the new Mitsu ducted system.

The guys were knowledgeable, professional and focused! Installed our new Nest Thermostat in a flash. Five stars. Thanks Dylan and Warren.

Absco Heating & Home Service

Very professional and knowledgeable team.  I got same day service within a couple of hours on a water heater failure and replacement.  Dan and Brian serviced the unit and I was impressed on the efficient manner in which they worked.  They were well educated and very forthcoming with information on how both my water heater and furnace system worked.  There are other plumbers closer to my location but these guys are the gold standard when it comes to service and professionalism.

Used their services, they sent someone who was having serious personal issues to my home causing my system to burn excess oil and put my family at risk. They tried several times to fix the issue finally they did resolve it. Their employee is the person who told me about the first techs issues and that he really messed my system up. Not only that but before I purchased the home the water heating system was replaced but the boiler control was still wired to maintain water temp which means it was running when it was not supposed to burning excess oil. I do owe these people money for oil delivery but feel they should make this right

I can't say enough good things about this company!  It was a friday afternoon, I was 38 weeks pregnant, my husband was in the hospital, and I went to put some groceries into the basement freezer when I saw that a pipe connected to my boiler was spraying out water and I had a small flood in the basement.  I was stressed out and the plumber that my neighbor recommended was out of town, but he referred me to Absco.  They were able to come out that same day during business hours, fixed the problem quickly and they were affordable.

Had my 1st experience with Absco Heating in October. Our air conditioner located in our, difficult to access attic, was leaking water that was going into our basement. Two extremely polite & professional gentlemen climbed up into our attic, having to contend with an abundance of messy insulation & they quickly fixed the problem. I waited with some anxiety for the bill which, when it came, was 1/3 of what I thought it would be.  Absco Heating has a customer for life in me now!

Professional, courteous and efficient! Two came out last week to our workplace and were incredibly respectful of us working, while also taking the time to explain everything thoroughly.

I have also personally had one serviceman come to my home, about a year ago, and he was also kind and professional.  The amazing part was how unrushed he was, despite the fact that he came because it was an emergency and they fit him during a crazy day just before Thanksgiving.  I deeply appreciated that!

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