Red Rock Mechanical, LLC

Red Rock Mechanical saved our butts today. All week our 5 year old on demand hot water and heating system has been glitching and It finally exploded at 1am this morning. We called Doug (Owner of Red Rock) at 7am. His guys arrived at 9am with an entire new system and installed it. All communication was excellent and extremely accurate. They were very respectful of our home, they cleaned up after themselves, and the final result looked immaculate. I couldn’t thank them enough for fixing us up before the weather got really cold and I would highly recommend Red Rock for all of your heating needs.

I had called for typical boiler maintenance & because one of my zones appeared not to have any heat. We scheduled an appointment for about a week out.
Woke up the next day, after having made the appointment to no hot water. I contacted Red Rock and left a message. I soon after received a text from Max stating they could be at my home that afternoon.
They tech, (I am embarrassed to say, that I don't remember his name) arrived with in the time frame given. He was wonderful! So helpful and knowledgeable. He graciously explained everything to me and fixed the broken stuff quickly!
I appreciate this buisnesses customer service so much! It's really top notch.
UPDATE: Later that night my basement flooded, due to a "faulty valve on my water heater". The valve while old was not rusted and did not look faulty. The tech who came out to repair the cause of the flood had no explaination other than it had to be coincidence. I'm really doubtful that it was coincidence since it had been worked on only hours before. I am a solo-parent & I work full time. I had to take 2 days off of work to clean up the mess plus an extra $400 for clean up. Only to get a text from Max at 1:00pm the next day asking if I needed a tech to come out. Not even a little bit of empathy for the situation. So why a tech?? FOR WHAT??? To watch clean up the mess?? Now waiting for my bill.

One of my friends, a former employee of Red Rock, recommended them highly, so I reached out for help with some plumbing renovation projects, and possibly a new heat pump system.

The owner himself, Doug, came out on October 10th and looked at the projects we had to do.  He recommended I do some of the work myself, and recommended the well drilling company do some other work, which all seemed fair enough.

Doug said, "I'll get back to you in a couple days with a quote."  He said they were scheduling about a month out.  No worries.

Over a week later, I still hadn't heard anything on that quote, and that began a saga of over a month of both my wife and myself trying to contact Red Rock...email/phone/text with Max, their office guy...some quick responses, then multiple days between communications, then some definite miscommunications...we would have given up, but we'd already been ghosted by another company and decided to try being persistent rather than continue shopping.

Anyway, we finally scheduled service for November 28th (still no quote, and not sure what they were planning to do...did clarify with Max finally).  On the 27th, Doug emailed and said his service tech was sick and they needed to reschedule.  Totally fair enough.  We rescheduled for December 12th at 9 a.m, and I blocked that day off on my calendar.

On December 12th at almost noon, I had called this a "no-call, no-show," grew frustrated, wrote a less-than-great Google Review, and started back at the beginning of calling other plumbing companies.  I was literally on the phone with a plumber who was making plans to come out next week when Kurt with Red Rock showed up!

Kurt, a heck of a nice guy, quickly zipped through my list of plumbing projects, and to my amateur eye, did a fantastic job.  This was a list that would have taken me multiple days of fussing, cursing, and repeated trips to the plumbing store.  I went from borderline pissed to totally thrilled.

So there we have it...initially awesome experience followed by hair-pulling frustration and terrible customer service, finishing up with success and relief!  Five stars for the quick initial visit, five stars for the work itself, and one star removed for the (lack of) customer care between the two.

The people at Red Rock Mechanical were very prompt to answer when our AC unit stopped working, and yesterday, their technician fixed the unit, which had two issues: one was electrical, and the other one, was refilling the coolant.
He also checked the furnace and noticed I was using the wrong filters.
He did show me a couple of things and gave me some good information and advice while working on the unit.
Their company will now be our new maintenance people to service our heating and cooling system.

I have used Red Rock Mechanical for the past 5 years for servicing my home heating / AC. They have always shown up on time, very professional service and reasonably priced. I highly recommend.

VHV Company - Full Service HVAC/R & Plumbing Construction and Service Repair

Haven’t used this company personally!. But when driving the speed limit through Wolcott VT one of the trucks (Truck 101) didn’t stop slow down or even look as if drive from one side of the parking lot & out on to the road! Had I not of slammed on my breaks I would of been hit by this truck as the driver didn’t have any intentions on looking to see if anyone was coming the opposite way he was facing & he didn’t slow down he pulled out of the parking lot & unlike others that pull out of parking lot or side street this truck being it was already going at least 10mph & I had to speed up to at least 60mph just to catch up & get the business name off the truck!..
This is the truck that felt he had the right to just pull out without stopping or even looking for other drivers!..
So maybe have the drivers be more cautious & pay attention to their surroundings while driving!

Our AC started to make this buzzing sound and as more time passed it got louder and louder. Super annoying... So I called an AC repairman. He fixed it...but only temporary. I got pretty angry but I gave it another shot. I called Vermont Heating & Vent and David was very polite. He came the very same day and fixed the AC pretty darn fast actually. Two months later I'm writing this review and my AC is still silent. Finally an AC repair that will last... Thanks!

Worse place I have ever worked as a apprentice.   Mistreated by people over and over.   Admin is difficult to deal with.   called years later to get hours signed and same people giving off the same negativity.   Bring your business to a place who appreciates it as these people will not.

VHV has the reputation of putting people first and does amazing work.
They care about their staff and customers.  I highly recommend this company as one of the finest HVAC companies on the east coast.

This company has great service and very skilled technicians. I would highly recommend them for your home or business.

Champ Mechanical

Seem to not know what they are doing lately in Severance corners, either don’t show up or don’t fix things properly..I do not recommend this company for anything

I'm in charge of the maintenance in a commercial building. Kevin and his staff keep the 492,000 square foot facility warm and safe while working with 1994 Trane Units. We call, Champ is there. We a computer hard drive compromised our HVAC system. Part of it went down and we had broke pipes. Champ stayed with us, going above and beyond, to make sure this facility was safe and heated. I recommend them to everyone.

Chuck's Heating & A/C, Inc

Second time working w/ Chuck’s. They did a great job w/ our mini split heat pumps last summer. We had a leak and needed a replacement faucet for our kitchen sink. Chuck’s was efficient, communicated well and did a great job again. They’ll be doing our water heater replacement later this Fall and I’m sure they’ll do a great job then too. Highly recommend!

A crew from Chuck’s was here the last five days installing a 2 outdoor unit, 6 indoor unit ductless heat pump system in  our home in Williston. Not only was the crew punctual, respectful and professional, they also went the extra mile to work with me to make sure the slimducts outside looked exactly how we had hoped. I work from home so was here for the entire install, but never once felt the need to check up on this crew. I can’t recommend this company highly enough if you want a great Mitsubishi mini split heat pump system installed.

Chuck's Heating is absolutely fabulous to work with. I had a custom job where I was replacing my kitchen crown molding with custom metal trims, they can out and measured and then when we needed to make slight adjustments afterwards Gary and Joann were totally accommodating. They take real pride in their work. Thank you!

The gentleman that came to clean our AC was incredibly kind, flexible, and efficient. Will definitely call again if we need further maintenance

So appreciated Chuck's Heating & Repair and the work they did. Both Management and the guys on the ground...communication was great, they cared about us, and they went the extra mile for us in every department...will definitely continue to use them in the future!

Benoure Plumbing, Heating & Air Conditioning

Ryan and Patrick installed a new high efficiency boiler system to replace our 30 year old boilers at our church building. They did such a fantastic job, I don't even know where to start. They were friendly, courteous, professional, ... you name it. During the three days they were there working on the new system, most of the time I didn't even know they were there. Simply put, they were fantastic. And when they left, you couldn't even tell that they were here, other than the fact that we now have a beautiful new system in our boiler room. We won't use another company. Benoure treated us great, and I don't think we could find any better. Thank you to Benoure, Ryan and Patrick!

Benoure installed three faucets for us, and did some small toilet adjustments.  We were very happy with the work that was done. A shout-out to Grace in the administration, Josh the primary installer and Ben the second installer. All staff were knowledgeable, friendly and efficient.   We highly recommend them.

Steve made quick work of my troubled boiler. He identified components that needed replacing and gracefully explained the issues he found. He resolved what was a stressful situation with skill and confidence. This is my second great experience with Benoure. Highly recommend.

We had our house plumbed including HVAC by Benoure.  Overall, the employees were great, we had limited issues during our new house build other than they put the AC outside unit in front of the furnace exhaust, but I raised the issue, and they fixed it.  However, 5 years after the build when they are servicing the furnace, they tell us the way furnace was installed was incorrect and condensation would build up.  Of course, I reminded them they did the install, but they said we still had to pay $500- to get the plumbing updated, it isn't about $500-, it is about owning up to your own errors which determines your reputation, issue #1.  Then about 2-3 months ago the fan went in furnace, we were told by service person fan would cost over $1500 for a furnace that was 6-7 years old and was not warranted, we weren't happy but told them we needed to fix it so go ahead.  Other HVAC companies I called thought we were getting ripped off with a fan being that much, however, we authorized them to fix the furnace so we are responsible to pay.  However, we never got a bill for that service (they now claim they sent it to my wife but we went through her emails even spam and nothing from them, maybe they had wrong email no idea), then they call my cell phone today, leave a threatening message on my phone which really made me angry  and say our bill is overdue and they say in message if not paid today we will be turned over to collectors.  Such a message did not go over well with me, and this is why I'm leaving this less than positive review.  I return their call and get voicemail, get a call back and once they send the email to my email address the bill is paid right away even though I feel $1500+ for a furnace fan is a rip-off.  At this point I no longer trust them to be an honest supplier.

I would like to share my experience and it was great one!! I had phantom water leak in my basement boiler room. I called in for a service call with Benoure plumbing and Jeff answered, I briefly told him about it. Jeff stated we will come out and take a look. One person came out and I missed them somehow, so I kept waiitng, later in the day around 3 pm on a Friday, I called back for a follow up, to ask when will someone be here, Jeff stated my guy was there an hour ago. Which I must of missed him somehow, Jeff stated I will have someone there in 10 minutes. Ten minutes Jarret shows up, I told him about my issue and showed him what I been trying to find for the last four hours. It was in the most strange odd place, which was above my hvac duct work in a boiler room. I located the possible leak but could not tell how or where it was leaking from. Super strange situation and very uncommon Jarret from Benoure was very curious how or what was happening. He climbed up and layed down across my duct work. This was the only access point to lovate the leak. He pushed his finger on the elbow and boom water started squarting out. When not pressed it was leaking droplets, when pressure applied it was leaking very badly. This was my hot water line, menaing anytime water was being used it was leaking. This was happening for some time but I never noticed until today. Jarret took pictures and showed it to me and it was one of those one in a million type issues. He vent to his van grabbed parts and stated I have to do this once and do it right, just due to location of it. He climbed back up and made an easy repair fix. I was very pleased with his knowledge and professionalism. If you need something always ask for Jarret to be your tech. It was great experience and I would recommend anyone to use him. I had great Friday and got lucky for quick service call for the repairs. Thank you again guys!!

A Cooper Mechanical, Inc.

Cole from A. Cooper came out to investigate a problem with my heat pump and to gather the information needed for an estimate on a washer hookup. My heat pump problem turned out to be a real head-scratcher, and he stuck with it and investigated every possibility he could find before giving me clear and useful advice on what I could do to go forward--all of this regardless of whether it was generating any billable work. In the end, I was charged nothing for all of this effort, because it was all part of the initial evaluation. (Disclaimer: I have no idea what this does and doesn't apply to, so I don't want to suggest that any particular services are free.) He was friendly and knowledgeable, and I expect I will always be calling A. Cooper first whenever I have work in their line in future. (They'll also be installing my washer hookup soon.)

The only company I use for all my plumbing/HVAC needs! Does great quality work and are very professional. Would highly recommend them! Great staff and service!

I called on a tuesday around noon for a drip in a water pipe. They scheduled the next morning @9am. (tremendous!!!) I got delayed, gave them a call, got it bumped to 10am no problem. Got home, the guys were there waiting on me. Had the issue fixed in like 15 minutes. What wonderful service. Right from the person taking the call and rescheduling it (heidi) to the 2 techs that corrected the problem. I now have a new number under the "plumber" tab in my phone. Great stuff!!

When other companies were booking months in advance they were able to schedule me in quickly, were very professional, and did a great job explaining what needed to be done and completing the service work quickly.

Great company, has been a reliable options for us as our old home has needed several improvements.
Had a leak in our kitchen sink and needed the main water line valve replaced, and they were able to come right away. Also replaced our water tank/boiler, and they were really timely and helpful throughout that process. New system is working great! Definitely going to continue being a repeat customer.

New England Air Systems LLC

Today I called NE Air in search for a HVAC mechanic. A local bank suggested them since they had always been pleased with NE Airs work.  We will continue to be a customer of theirs from now on.
Francis answered the phone within 1 ring and treated me as though I was an existing customer. He was so helpful and scheduled a technician to be here within a couple of hours. Sure enough Mark showed up on time and was very professional and friendly. He was able to fix something others  were unable to fix and did so in a timely manner. We are very happy customers!

-The Royal Group-

The folks at N.E. Air  were great to work with from the first phone call to the finish of the project! They are very courteous, knowledgable,  and prompt. I would highly recommend them.

Jay Mechanical

My wife and I needed to replace our HVAC unit with a ducted heat pump and new furnace. The team at Jay Mechanical were wonderful, from the scheduler to the demolition and installation teams. Everyone that came to the house was professional, courteous, and took great care to leave the basement cleaner that they found it. Highly recommend their services and workmanship.

I have had no issues with Jay Mechanical since I have used them for all my plumbing needs.  They are responsive and on time. Customer service when I call has been fantastic.  The technicians are always friendly as well.

We just had to get a new furnace installed, and we're really glad we called Jay Mechanical. Working with Jean on the phone was super easy and stress-free, and Jason and Tom were very professional and efficient during the installation and clearly explained what we needed to know about our new furnace. They also did a great job cleaning up at the end. We'd highly recommend Jay Mechanical!

We have used Jay Mechanical for a number of jobs from cleaning to a rerouting of a boiler vent pipe as the result of some remodeling work. It was easy to schedule each job and all of the technicians we interacted with were helpful and professional. In the case of rerouting, the technician, Jay, was extremely helpful with options and what could and could not be done for our particular boiler given code restrictions in Burlington. Can't comment on others' experiences, but our experiences have been very positive and I would not hesitate to recommend them.

I give Jay’s Mechanical the highest rating possible - I would give them six stars if available.  I called with an emergency situation.  I left a voice mail (as I had done at the other seven companies I called prior to calling Jay) and never expected a return call. Jean with Jay Mechanical returned my call within 10 minutes.  I explained the situation to Jean.  She asked if she could put me on hold while discussing my unusual problem with the owner.  A minute later she let me know they would be sending a technician the same day!  Yes, the same day!  A couple of hours later Tom (technician) arrived.  He looked at the issue.  After thinking about the resolution he got to work.  In one hour he had made the repair, noticed a few other potential issues and took the time to reinforce or replace the parts so I would not have another similar issue down the road.  Oh, did I mention my emergency dealt with the sewer pipes of an RV?  Not a typical issue for a plumbing and mechanical company but they rose to the occasion and took on my issue.  Jay’s staff are all super stars.  Jean and Tom were amazing!  Thank you so much Jay’s Mechanical.

GSK Climate Control

Greg is incredibly knowledgable and his entire staff are all very professional.  We recommend them highly.  We had ongoing problems with our old geothermal system due to a poor job of installation 15 years ago by another contractor. The entire system was in need of redesign and replacement including a new geothermal heat pump, new tankless hot water heater and backup propane boiler.

It was a very complex job and Greg and his people did a phenomenal job.  We have geothermal heat,  backup heat, air conditioning and hot water all working perfectly.  Greg has been very patient with me explaining everything step by step.  My wife and I are absolutely thrilled with the new system.

We bought a new house and within weeks, the water heater died and so did the oil burner. GSK was recommended and we're so glad we used them. There were numerous code violations to contend with and antiquated systems. GSK responded promptly, rectified code violations, contended with old systems and did a fabulous job with both the water heater and boiler.  Many thanks to Bruce, his team and incredible electrician.

Greg Kristensen and his crew are outstanding--they put in a new HVAC and later a completely new boiler/hot water heater system that was costly but very well done and has served us well. They are very responsive and professional. Highly recommend.

If you need something repaired, find another company. I called them in October to have a valve replaced so we could have heat in the bathrooms. We were told, they would put us on "the board." 5-weeks later, and no call back, they now tell me to find someone else. Very disappointing since we are new to the area and patiently waited. Their trucks are in our area all the time. This just show poor management.

We had a new furnace installed yesterday the men that worked here could not have been better. Neat, efficient and timely. Thank you to GSK and your crew

Brock's Heating, Air Conditioning & Gas Services, LLC

I’m terrible with names as I don’t recall the two techs that came to install my new NG furnace. All I can say is a huge weight has been lifted off my shoulders. The guys were efficient and thorough during the entire installation process. I’m so glad I was able to do business with Brock’s Heating and will absolutely recommend the business to others in need. I would give 5 stars but come on why did it take so long? I’m only kidding you get 5 stars here. It’s  better to be efficient than speedy that’s when you make mistakes. However I did not make a mistake working with Brock’s. You have some good workers there! Thank you again!

Had a combination of technician's come to the house to replace a boiler and hot water tank. Estimated it would take 3 days to install and they finished within the estimated timeline. Team found multiple other issues with the old system during the installation and brought in extra help to make sure they were all fixed. 48 hours post install there was some hot water issues and they sent Sean Brock out a few times in a few hours to fix the issue. Only thing I would change would be the time from initial estimate to install (about 2.5 months) but overall very pleased with the quality and the team that did the install!

Brock’s was the only heating, air conditioning company who would even talk to me, because I wasn’t already a customer. A woman called me back several times to let me they were trying to get me in their schedule. They made a big effort to service the furnace in a house I have just bought. Ethan was great, knowledgeable, very polite and thorough. I will use them from here out for my furnace and hopefully I’ll get them to install some heat pumps in the future. They’re great!

Great experience, 10/10. They got 2 guys over here quickly, they were on time, professional, and really nice guys. They installed a replacement water heater for me. Helped me convert from propane to electric, brought my piping up to code, capped my chimney port which is no longer needed and diagnosed and issue with my furnace impromptu while they worked. New water heater is great and they didn't leave any kind of mess when they were finished. The cost was very reasonable as well. They earned my return business for future projects 100%.

Shawn Brock does excellent work.  A repair was needed to update the heating system. His tech, Matt was outstanding! Matt was timely, thorough, and a pleasure to work with. I highly recommend this company and would use them again.

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