Banco BBVA

The huge lines continue! They open one or two boxes at a time, line lasting more than 1 hour, staff with terrible attention!

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They are not fast, due to restrictions, few customers are allowed inside and there is a line outside and they close the door. Plan to arrive an hour early because when there is a long line it takes about that long. There are only 3 boxes and there are times when only 2 or 1 are open. The app to queue with QR does not work.

Bad branch. Only one executive attending. You wait more than 1 hour to be attended. If another client arrives "who cannot be away from work for a long time" they pass it on first. They get new accounts duplicating your user and therefore you cannot use the app or the internet to manage transfers or payments, these duplicate users can no longer be unified.

Appalling!

Terrible service
I plan to transfer all my accounts to another bank! What a shame that there are so many “staff” and that everything takes so much time! Their regulations don't make any sense... I had my physical license and digital passport and after 20 minutes of waiting at the cashier they told me that it can't be done... when the person at the entrance who gives you the ticket didn't tell me ANYTHING, they waste my time of people as if it were worthless. They are poorly informed and zero helpful. I ask for the manager and he tells me “it's happening” and it's going to take a while.” Both the cashiers and those who were supposed to support me. The child they put at the entrance is slow and arrogant… wanting not to help. Next month new account in new bank! Bye!’

Everyone is very kind!
I have never been treated as well as today!
Very satisfied with the branch and I highly recommend them! 5 stars is too little for me!

There is a lack of more attention at ATMs for people with disabilities (wheelchairs) and in attention for adults, give them priority.

It is no longer there, the correct location is on the Saltillo mty highway at the Ramos entrance which is under the bridge, in the square where petro seven is

They recently renovated it, before this branch was very small, it has 4 tills and there are only two people and it's not even lunch time yet, I don't know how it will be later.

Terrible attention from the lady at the entrance and from the cashiers. Any other branch is better than this one

There has been a line for hours for days and they do nothing about it. Very inefficient. It is urgent that they open Villalta branch to help with the load.

This branch in particular has good service and customer service. Something I appreciate is that I can usually make quick moves without wasting a lot of time.

Terrible service from the executives. They take too long to serve you. I won't return to this branch. They only make you get in a bad mood with such slow service.

The entire service is super slow and they also leave you waiting for about half an hour if you don't have an account with them, I was in a hurry, about six people passed by before me just because they did have an account at the bank, super bad. The treatment of the employees is normal and friendly but really if you don't have time they take a long time.

The place is good, clean and they help you with your paperwork.

Excellent service, very fast customer service, it seems perfect to me regarding the pandemic we are going through.
It has its corresponding safety measures, such as antibacterial gel just by pressing with your foot without having to use your hand, very good.
Apart from the excellent treatment of the executives towards their clients, they solve the problem as the case may be, I can give them more than 5 stars!

Terrible service. Rude and they pass your turn without warning. They still make you wait. I do not recommend it.

Good service but it looks very lonely and neglected.

ATMs with cash always available, quick access

It has good quick access to several ATMs, trained staff, my visit was very fast since there was no line to enter or at the ATMs, that was around 3:40 in the afternoon, regards

It is very easy to arrive and make a deposit from the ATMs at the entrance.
If you have any questions, the girls who are at the entrance and are part of the bank staff, are very friendly and help you.

The chocolate in the seven is delicious, I recommend it, in the oxxo it is terrible, if I buy chocolate it is in a seven

The cashier staff is very slow to start, they don't assign you a customer turn when you are, more than 1 hour waiting and they never resolve, there are only two people when there should be more serving at the window

Fast, good attention... and very courteous

The schedule is not respected. The branch was closed on Saturday.

The ladies who are at the entrance always have good service, very attentive, offering the tickets for whatever you are going to have dinner to do at the bank, that is why I give it 5 stars, it is a great bank, greetings

Good location, excellent service and ATMs available 24 hours a day

They attended to me super quickly and are really friendly, especially I received excellent attention from Samanta

Three shifts ahead and it takes more than 20 minutes to serve you... terrible!!!

More than half an hour waiting to be attended to. Terrible service

Service a little slow, the advantage is its parking

Terrible service
From The treatment they give at reception
The floor is always dirty, the walls are stained.
He lacks a lot of attention
The treatment of the cashiers
The executives have terrible service 👎🏻
A cleaning genius that is loaded

I only go to the ATM, he did not enter the bank

BBVA Bancomer

The ATMs on Victoria Street are frauds, twice they have not given me my money and perhaps it is the way they steal from customers through them... until Monday I can report my theft at the ATM, very badly that branch supposedly Principal, I will not go there anymore, poor people who steal from them and do not report it. If they do not give me my money, I will go to television, newspapers, and other forms of advertising. In Saltillo, Coah.

The service at the window is too slow, they tell you a 30 minute wait and it easily becomes 1 hour

I recently opened an account with them now these days and it was sketchy service.
The executive never activated my online banking account and now that I'm going on a trip abroad they tell me that it has to be done at the branch. So I am left without being able to do anything.
And I made it clear to the executive that it was important that he activate the account.

Visually very beautiful, it greatly enriches the famous Victoria Street. Compliant with multiple cashiers and good staff service

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