Banco BBVA

BBVA added official information to every branch in Google maps to appear as "reliablie". You can see here that users experience is very different from BBVA's own perception. Just to add a little balance to the equation.BTW I am a customer and never given any trouble to the bank. But they have never given anything in return, so might possibly change to a better one that considers customers as such.

TERRIBLE ATTENTION! DON'T WASTE YOUR TIME!! I want to open a premium account, they force me to give me the basic one, they say that the credit card does not have an annuity and the one they show me has an annuity.
When I ask that an "executive" attend to me, they tell me that they are saturated, since they only receive companies, it is better to do it online, do they not want to serve people?

Terrible service, they charge you insurance that you do not authorize and then no one assists you. They bring you back and forth and they don't solve anything. It's a robbery, you open an account with them to keep your money safe and they steal it themselves

Its staff has always been poorly distributed.
4 workers outside, and only 3 boxes. That wastes too much time and customers...
Something to urgently improve.

BBVA Bancomer Hotel de Mexico

The worst branch ever. Right now we are sitting and waiting for our turn already for 1 hour! Waiting for 1 hour to find out where the transferred money is. Just to speak to the manager. I think they just see that we are foreigners (the clients of the bank though), and don’t want to work with us. Because they have 0 English. And those employees who work at the entrance simply don’t know anything about banking. Because even for simple questions like the correspondence bank for swift translations THEY SAID they have no such correspondence banks and they simply do not understand what we want. One of the ladies sent us to the airport to find that out. We regret that we became the clients of this bank.

There are 2 options: they serve you at the window or the executives. But what do you think? Executives don't work today

Even though it took us a long time to resolve my problem, they are 5 stars for the people who work there. Very friendly and always willing to resolve any issue even though they have many more people to attend to, mainly the boy who attended to me, they recognize that it is an exhausting job and they do not lose their calm.

Terrible service, ATMs can only be used after 8 am, do not count on this branch before.

the worst branch and attention of all! Disastrous, they should close this branch or change all the staff, not one of the executives is useful, a problem arises and no one, no one can solve it, they only know how to charge and offer credits but for what is really important they are inefficient. I'm going to change my SME account to another bank because honestly they are terrible.

This Branch people are wrost and they never help us to resolve. I am going to the bank to close my BBVA account which is opened in this branch. This branch people are cheats and not help. Worst people and worst branch.

Since last Friday weekend there is an ATM that is the deposit ATM that does not have service... Yesterday I went again and it had no service and the bad thing is that it is only a deposit ATM I hope there is a solution...

I had to see how the receptionist treated a client who was only asking for help because the branch's own telephone line was not working in a very rude and rude way

Yesterday, with the tellers being terrible, they didn't give a solution, they couldn't help because there was no manager, since he was on vacation, we should go to another branch.

The staff ignored the shift I took from the app (to save time)

Please update your info on this post, your schedule is not correct this branch does not open on saturdays.

It is a very reliable bank, I go whenever I need to because the ATMs are open 24/7, sometimes they do not receive checks correctly but other than that it is a great bank with very good customer service

My experience is always terrible at this branch. They don't have enough executives. Their processes are manual and very bad, they make lists by hand of which client is next, and obviously it is not a real control. They always have chaos. They only have 1 executive for companies. If you come to this branch you need a LOT of patience and at least 3 hours. I don't recommend it.
On one occasion I had an appointment at 8:30 am and the executive arrived at 10 am due to a “personal problem.”
Very badly.

Terrible service from the Director and her team, the most discouraging thing is that they are “the ones responsible” for providing you with decent attention.
Could you please tell me where I can file a recommendation/complaint?

Can't they update the schedules on Google? I come from Naples where it said that the branches were closed on Saturdays and I arrived here and guess what, it is closed and Naples is open. A lot of technology to find one of these signs.

Bancomer BBVA

It is very accessible to process the client's needs.
Good credit system and very variable promotions that are practical for the occasion

I went to pick up a plastic that is free of charge, but the lady who helped me wanted to force insurance on me and without my consent, this so she could take advantage of the client and charge a commission for selling you the insurance. I didn't want to collect the plastic anymore.

Terrible service! My intention was to open a business account in this branch and when I was assisted by VIVIANA SOTO I was left with the worst impression. It took 10 minutes before I got her to pay attention after calling her out for being focused on exchanging glances and smiles with her coworker. If this is the deal when opening an account, I can't imagine what it would be like as a customer. If I could give a negative rating I would.

How almost all banks have "special" lines which makes them classist. ALL of us who stand in line to make a payment, a deposit or a collection are customers.

It is an excellent tool to help you relimate anything that Ballaser has available for the disabled.

1 hour to assist me, being a bank customer. Where everyone feels like they are working at the US embassy and only 1 cashier working for the amount of people there are...

A reverent stupidity that you go up because their ATMs do not collect your bills, you want to go to the cashier to deposit it and they tell you minimum deposits and withdrawals of 25k, that they change the bills for you (at the cashier) so that you can deposit them practically. Be careful because they seem to be colluding with crime.

The lazy cashiers don't want to work, they had several deposits for more than 40 and they send you to practice so what are they doing or what are they getting paid for????
the day they are fired because everything will be done at ATMs where the idiots are not screaming

Terrible treatment by Hostess Lucero Iturbide, she is haughty and rude and to make matters worse she starts pointing and saying that she knows they can't serve you. How horrible that the first thing you see when you enter is these types of people who don't know how to have customer service.

I don't know if it's in general or just this branch, but I've been going for more than six months to update information on my account statement and they don't give a solution. Terrible service. 🙄

Today, August 24, 2023, the branch is closed, they tell me it is due to COVID but they do not say when they will return.

They have 3 cash registers but only one person serving, the other cashiers chatting in the executive area

I went to the branch because I received a data update notification that the application did not allow me to finish by phone when it should have done so since it gives you the option. That was approximately a month ago and the executive Norma D. E. P. V. assisted me and today my account is BLOCKED because she did not report it in the system! I am a PREGNANT woman and I am SICK and because of this executive's mistake I must go again when I did EVERYTHING RIGHT. 🙄😡

Bad service, I just went to collect covid support from CDMX and they took the document inside to end by saying that due to failures in the system they cannot pay it, in this branch I was going to open an account, since I have had many problems with the Aztec bank tellers; It is the closest to my home and with these anomalies and inefficiency I will think about another institution.

If the card reader at the entrance does not work, the lady at the entrance gives you a shift that is not the right one and you wait more than 40 minutes for them to attend to you...

Fix your machine

X like any other. Always privileges first others to wait

Not too helpful with a request I had. Seemed clearly they didn't want to take any extra mile cashing a foreign check

Do you have plenty of time, going to BBVA is the only commitment you have all day, you are not in a hurry, going to entertain yourself at the bank all day is your passion? Come to BBVA Felix Cuevas and the slowness, incompetence, bad service will be your downfall, you will see 35 people waiting, plus the line on the street and there will only be 2, yes, 2 ATMs in service to serve each of the clients we serve. some type of transaction, taking on average up to 1hr and a half to just do your thing, it is unacceptable, truly a headache, the people who work there are simply incompetent, from the person at the entrance having to deal with a thousand problems and not being able solve even one, to the cashiers who take 10 minutes on average per customer to attend to their service, it is exasperating!

Terrible service, this lady was rude and ignored me. I asked him for the address of the branch and he told me to search on Google. They did not want to open two accounts for me to do it through the portal and no matter how much I wanted to show them that it was not possible and that BBVA told me to go to them with my documents, they told me to bring your laptop and we will advise you. But I don't have a laptop, I told him with my cell phone and he said no.

The attention of the staff is bad and they send you to online banking and the online banking sends you to the branch, just call them from there so they can agree but even so in the branch they do not solve you at the moment, they take time and They ask you for extra things like getting a passport, license, etc... to validate data that they already took due to their system errors and No, they don't help you.

They don't even know what their system is like.

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