Banco BBVA

It is not accessible to the general public, it is inside the company

Bancomer charged me $174 to withdraw $2000, this was called post-colonial robbery! Period, favor national banks please!!

The Bancomer is located in front of the warehouse, it has only 3 ATMs, it is a small branch but it helps you avoid going up to the center

More ATMs are needed and they work well since there are two for deposits and they don't work for so many people

My appreciation because here they no longer give away a bag for the sales packaging. Congratulations. #nobagsplease

BBVA Bancomer ATM

The worst branch of BBVA. Watch out when you open your account here. They will try to deceive you. Highly recommend to use other branch.

Worst service.. its like 4th time I am submitting my fm3, passport, address proof..
I am not sure where they will upload them, but every 3 months on a random day suddenly I card and app will stop working and I have to visit the bank...

This has 4 times to me.. every time it will take at least 1hr to get your number and then 30 mins finish the submissions..

Customer service -- 0

Front desk guys made my experience terrible

Literally an hour to spend with a person who gives you a page. It's crazy, and the staff only do the ones that are doing something, 15 minute breaks per client, whoever wants to go first, while sitting waiting, more than 3 people who just arrived and greeted each other passed by. It is not possible that they take more than an hour to print a folio. And they still check the cell phone, they laugh, they make eye contact with people and it's okay. Bad is little.

These people don't like their jobs. Always bad, they don't validate the turn you take in the app.

Terrible service, they always give you excuses to serve you.

Their executives, in order to help you with any procedure, have to force them to take out life insurance, otherwise they will make excuses for you and your manager will not show you the face to demand that attention from his staff.

It's a small branch, I don't like it much, it's always full.

Terrible service! I went early because there were few people and I spent 20 minutes waiting to be transferred to an executive. In the end I left the branch

It is a very small branch, but they served me well and quickly. I do recommend it.

Very bad care for older adults, don't take them, they won't take care of them. Go to another branch.

BBVA Bancomer Plutarco

The cashier manager, Jacqueline Soft, denied me service on two occasions.
He did not want to cash me a check on Wednesday, November 1st and today, November 3rd. Bad attitude, it seems like the money is your property.

Of all the BBVA banks I have attended, this place always resolves everything for me quickly and concisely. I do not rule out that there are some people who take a while with their procedures and want luxury service, but in my opinion it is one of the best. .

Unlike the other opinions, they treated me very well, I went to process my debit card and everything was perfect with the attention

I already remembered why I stopped coming to this branch for an hour waiting to be able to cash a check and the arrogant and rude attitude of the staff

TERRIBLE SERVICE FROM THE WOMEN WHO SERVE THEY ARE ASKED FOR HELP X AT 9AM THEY COME OUT THAT THE PRACTICE DOES NOT WORK AND THEY PUT YOU IN A FACE

Worse attention received. I came because one of your ATMs swallowed my card. First they offer you credits and products and it takes them millions of years to resolve a situation that is their responsibility. I do not recommend the bank or the branch. As soon as I can, I change banks. They only know how to walk around, type who knows what...be careful with the cashier, I'll post a photo

Terrible service at the branch. In no other country have I seen such a mess in a bank.
At first, when issuing the card, they said that they would not be able to activate the application and the online bank for me using my phone number. The bank staff at Polanco did a great job and were able to activate everything.
Then a week later my card was blocked - payments and transfers stopped working.
The employees of this bank showed me my balance through an ATM and said that after 24 hours the card would be unblocked, but after 24 hours nothing happened - the card still does not work.
I do not recommend this bank

It is the branch with the WORST service. Unfortunately it was my only option to have my payroll and from the beginning I had many problems due to the incompetence of the people who work there. They are lazy, rude and want to see your face - in order to receive my full payroll they asked me to open a credit card! Of course I said no and escalated it with the manager, who confirmed that this was not necessary (note that even the manager was pedantic and disinterested). They change staff but it doesn't make any difference, every time I went, the treatment was the same or worse.
I am grateful that I was able to change banks because I don't even want to continue with them.
If you are looking to go solve a problem, save yourself time and go to another branch... or change banks.

The branch is closed at 1:50 PM on Saturday, September 9, 2023

It is safe but it is not good to go at night for our safety, you never know when they are going to rob us.

Good bank and good service from very trained staff

Friendly young man with a service attitude

The branch on Av. Lázaro Cárdenas generally has very organized traffic and is very fluid.

Excellent service from the cleaning lady since she helps everyone. When the BBVA staff is busy, she knows how to handle the express checkouts excellently instead of scolding her for helping people. They could give her incentives or training to make her a support person. the customer service position. Since BBVA does not receive payments from the Treasury over the counter, only at express checkouts.

Waiting more than 1 hour
I made an appointment through the app and it is practically useless because they put you in a line of 10 people in front of you. They only have 1 person attending to the most requested requests. The worst branch I have ever been to. 38 minutes? Not even joking. Estimate 1 hr 45 minutes but better not come.

Terrible service.
It cannot be that the largest private bank in Mexico is so bureaucratic.
We asked for assistance to resolve the problem of physical recognition in the BBVA app and they suggested that we dial the Bancomer line so that they would later tell us that the problem should be resolved by the branch.
And the branch's argument is that they have no system and cannot serve.
It is disrespectful to users of both the branch and the online application.

Terrible service, supervise your executives better, if they are like that to open an account I don't expect much from the service.

It's closed, I don't know if temporarily or what, but you can't pass it to the ATMs or anything

Mejores servicios Insurance

Retail & Franquicias

Industrias

Partners

Recursos