Banco BBVA

Avoid BBVA at all costs, especially expats.  They fraudulently signed me up for life insurance charging me monthly.  It has been impossible to cancel the policy and get a refund.  Fraud and robbery.

Best place to lose your debit card. I accidentally left the ATM without retrieving my card, and didn't realize until SIX HOURS later. I went back to the bank (after they had closed) and the people working there were still kind enough to help me. Best part... they actually had saved my card, and returned it to me after verifying my ID. Amazing service.

Excelent place and service. Clean and relatively quiet.

Hello, I am a client and I have attended the branch on Coahuila Street a lot, since I have my office in that area, however in these 3 weeks when I have attended I have noticed that a cleaning worker is coughing a lot, also she is not wearing a face mask and she is not It doesn't matter if people are in front of her, in a polite way I asked her to put on a mask and she told me that she didn't have one and she even laughed, she thought it was important that they pay more attention to the employees, it's annoying since they must follow each other. certain protocols and more in establishments as important as banks.

Fast and with parking and very attentive people starting with the parking attendant

Be careful in Bancomer Jamaica, an executive told my mother that they charge 40 pesos to print her account statement, all to cover up the fact that they stole 6 thousand pesos, it already looks like Banco Aztec

They denied me access to the ATMs in a very discriminatory way for bringing a bicycle

The staff takes a long time to help you with any procedure

Normally all BBVA branches fill up and you spend hours in lines, and not to mention fortnightly. But this branch is the only one that is never full, not even at the ATMs.

No, every day we are getting worse, please update the information, this branch has been around for about a year now and it no longer works on Saturdays, the only ones that still work and that's why I had to go today, they are the Medical Center and the one that is by metro Ethiopia, closing at 2:30, increasingly further away and more difficult to find, along with ATMs, like the one that was in the Aurrera de Lázaro Cárdenas winery, and in addition to the fact that they removed the branch that was in Viaducto, and Now the bank is more removed from this area, no good thing.

Be careful, the Cuauhtémoc pavilion branch does NOT open on Saturday

Over a course of a week I visited four days in a row. I was given the runaround and in the end still no bank account opened. Lots of people running around giving out misinformation.
Thanks for nothing!

Bizarre fee for withdrawing cash. Almost 10 us dollars

Horrible bank, I needed help depositing and they only allow 1 person at a time so how can I get help from a local to do what I need to do? Also Atm stole 5500 mxn and now how do I fix this when I have to stand outside while the other person tries to deal with the problem?

The worst service, guaranteed! Need help? Go to another bank. There is no one here to help you (photo taken on Monday at 10:30 a.m., after being here waiting for almost 40 minutes - only two “executives” working). On top of everything, they treat you as if you came to beg them for alms.

I am a client of patrimonial banking and this branch is disgusting in terms of service, they are too rude from the manager to those who serve at the entrance, they are a mafia because they cover each other and I saw them that at the end of the day they meet together for order from the manager to talk about what they do that day, I attach a photo of the manager who verbally attacked me and said she was going to report me so they could ban me, but because of this situation I decided to leave the bank!

Terrible service. I want to cancel a business account and they have made me leave 4 times now. Each time, it turns out that there is a balance (when the previous time they made me pay it). A man named Jorge Alvarado (it seems that he is the "boss" gives me his cell phone to let me know when my procedure is ready. I write to him via WA, I call him and he does not answer. As I go, he tells me that "he did not see it" And so on... I'll go for the fifth time. Let's see if I'm lucky.

The staff has no idea what they are doing. There have already been 3 times that different procedures have not been resolved and I have to go to another branch or do the procedure online. There is a lot of staff turnover and apparently those who enter do not receive adequate training.

It says that they open on Saturday and it is not true, there are previous comments where they say that they are going to solve it and they did nothing. It's September 9 and that comment is from June, don't say it opens on Saturday if that's going to be a lie.

There is no way you can miss your operation, easy and fast...

If there are ATMs available after their closing time 😄. It is very spacious.

ATMs are almost always working but the attention with advisors is terrible, even if you take a turn if someone arrives after you and breaks in, they take care of you and make you wait.

Terrible and what follows after one hour and fifteen minutes my turn never appeared. And there was only one person besides me.

Don't go, the attention is disastrous.

It's nothing in particular with this branch, but in general the service at BBVA is very bad, recently at another branch it took 45 minutes to get an appointment, and in total it took 3 hours to make a payment. Since I am not a client of the bank, I got the series that they serve the least and between those who arrive with an appointment and those who are clients, the series I got did not move. If you can avoid coming to this bank, do so, because you are going to waste a lot of time. I have an account in Banamex and it is not the fastest bank in the world and although it does give preference to its clients, I have never spent more than an hour doing any procedure, not to mention that they have a fast cash register that regardless of whether you are a client or not. If you are going to do only one moment for less than 15 thousand pesos, they will assist you and this greatly speeds up the progress of the shifts. Anyway, I'm just letting off steam by waiting an hour and a half and counting for them to attend to me.

Terrible service, for the first time bad attention the lady. Alicia Machado gives priority to sending information than serving the client who is with her 😕😕😕

It's a bank. Service is organized but very slow.

I have been to the branch and they tell me that joint accounts can no longer be opened for individuals (for my wife and me), only for corporations. It's a bit strange... does anyone know if that's true? Thank you

They are kind and friendly superiors, very good service

Two hours to attend and they didn't even spend two hours with a lady, many people chose to go to another branch

BBVA

With this campaign to integrate more account holders, they carry out a campaign to delay branch service for non-cluents, but my gas supplier is their client and in that banking company we pay a few hundred for the service and we suffer from that policy to pressure us to open an account in your institution. Politics should be conviction and not punishment!

Those of the BBVA bank want to work less with each passing day, the people outside in full sun that burned a good and inside all those places and there were places to not wait outside and have a healthy distance, and they want everything to be done on the application, the Some of the desks are no longer answered, which is why there is an advisor with his computer outside, the advisors who give out the tickets for the shifts only spend their time talking and do not help people who do not know how to make their payments at the tills, they do not help them They let you go to the window to make your payments, but they don't help you to make them either, and even more for the elderly, the service of this bank is disastrous.

Cleanliness 6/10, attention from staff to go to cashiers or executives 7/10, terrible attention from executives especially Miss Karen, attention at cashiers 8/10
In general, terrible and more so because they think that they have higher salaries, they should pay more attention or they will decline just as much as Santander or Scotiabank.

There are executives who treat you badly in the branch, like they go to the branch when they are going to do something that is commissioned to them and not how you arrive, the institution is very good.

Apparently you can't open an account on Saturdays, only during the week, but I work from Monday to Friday and I only have time on Saturday, don't open the branch if you are not going to serve the customer as they should.

Bbva Bancomer

The instructions very well. The attention is definitely bad in several establishments, such as palms and reform. They only apologize but do not do to improve.

They don't solve anything, they just want you to leave, they never answer the phone, the manager and the others are super rude, with zero willingness to help

Bad service from the executives, they couldn't solve my problem and they just wanted me to leave the branch

It says it is open on Saturdays starting at 9 am (Delta Park branch) and I have previously come on Saturdays, but apparently they are no longer open and Google continues to show that they are…

They provide good service inside, but the cashiers are not orderly and there are always a couple of them out of order.

TERRIBLE SERVICE THE WINDOW EMPLOYEES GIVE!!!

They are too rude and despotic, they don't like doing their job and they throw money at you, they make it waste...
There have already been two occasions that have made me waste my money and they are large amounts!
And no one is responsible.
Plus an employee named Héctor, really, what terrible attention, threw the money at me and didn't give me the service he had to give me just because I had too much change...
I hope you can take our opinion into account since I have read the comments and they are all identical....

Terrible service from the person who greets you at the entrance. She is always distracted and does not attend the line

They say it's open on Saturday and it's not true.

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