Banco BBVA

The worst service from executives. Terrible attitude!

Atm, but is out of commission quite often

Terrible service from the 3 people who were at the entrance. I made an appointment through the app so as not to wait too long and when I arrive they tell me that I have to wait for the other customers to be seen, "because they have been waiting for a while". So I asked them what is the use of making an appointment if I'm going to wait for my turn anyway as if I didn't have one and they didn't know how to answer me. After half an hour waiting, I had to go directly to the branch manager and present my case to him and he attended me immediately and kindly. Therefore, the rating is for the reception people, who lack common sense and preparation.

I can't believe that in the central and romantic area of ​​Puerto Vallarta there is not a single BBVA ATM

There are ONLY ATMS located by the escalators. There is no bank branch here. No cashiers. Only ATMs. There is a BBVA mortgage office by the other bank branches which causes confusion.

If you want to do foreign exchange here bring a photocopy of your passport with you. The rate was fine and no additional fees.

Yesterday I went to the branch on Medina Ascencio Avenue near Mega to ask for information to pay a trust, the girl at the entrance told me that I had to go to an executive to get the information, she gave me a token and I was waiting for 1 hour and a half, when I was already on my turn, 2 people arrived who apparently are preferential or something like that because they passed them before me without waiting for anything.
When it is finally my turn, the girl tells me that the trusts are not in that branch, that it is in the Plaza Caracol and she gives me an email and a phone number so that I can contact them and give me the information.
I have been calling at all hours of the day and no one answers that phone, I sent an email and likewise no one has answered me.
If anyone from the bank sees or reviews this message, please listen to me, I am not asking for anything as a gift.
Terrible service that BBVA provides as far as my experience is concerned, in addition to the fact that they always have a lot of people because they never have enough staff to meet the demand.

I want to make a call to the branch or to some area of ​​BBVA, I have an executive from the Plaza Caracol branch in Puerto Vallarta who is engaging in improper practices and I am not in the city, that is why I need telephone contact

The policy of selling you insurance or additional products to open an account is an illegal practice that does not go with the policies of the bank. The bank agents of this branch take liberties that do not go. Very bad service from this bank.

I didn't like that when we arrived, the lady who is at the table doing everyone else's procedures announced to the entire bank: “What procedure are you going to do?” And we now have to announce some of our information to the entire bank as well. Please a little more privacy for one's safety. Thank you.

Good facilities, spacious, several ATMs, practical, good service in general

YOU DO NOT HAVE THE CR NUMBER IN YOUR INFORMATION, AND IT IS USED FOR SOME PROCEDURES

Some real thieves.

I went to visit Spain and tried to withdraw money from a BBVA ATM (€500!), when asked by the ATM if I agreed with the commission for the currency exchange, I canceled the operation because I thought it was an incredibly abusive commission. Well, the operation was canceled and the ATM did not extract the money but they deducted it from my checking account anyway (more than $12,000 MX).

After the complaint in the Spanish branch, they gave me a receipt where all the movements of the ATM were recorded as proof that the ATM never dispensed the money that was deducted from me, BBVA bancomer ignored this receipt of movements (in addition to ignoring emails from the Spanish bank branch itself) and they never paid me the digitally stolen money.

Bad service, many people do not respect the healthy distance, they do not allow deposits at the window when the cashiers are unoccupied

The parking lot is small, but they have good customer service

Good service but sometimes they can't cope with the people.

It has been many years since the branch changed its address.

Very bad attention from the executives, super slow and very impractical.

Terrible attention and service. Two hours for an executive to serve you and not even that, because after waiting so long I better left, since they continued to pass people who did not have a turn and skipped the people who were waiting. As well as there are only two people attending, for the number of people who go. How helpless they make you waste your time like that. Zero recommended this branch.

Their ATMs now have new technology, you can perform more services in them and this speeds up and relieves the long lines to go directly to the window, although many people complain about errors in the ATMs and lack of follow-up from the bank to support people who have a problem. At the ATM, the attention from its employees is good and it has access for people with disabilities. Your renovation looks great.

They offer great attention to all their visitors, this branch has 5 ATMs, this way there are no long lines, it is the ideal place to withdraw money quickly and easily, however once a month, long lines are generated .

They take a long time to serve companies. They no longer give machine ticks, they give manual ones. And it takes me hours to wait to be attended to. Since with the machine it would take less time.

That day I went to make a payment, the lady who helped me at the entrance was very friendly, but the one who helped me at window #4 did not want to change some bills for me to be able to make a payment, the excuse she made was that she did not have enough, please don't insult my ignorance it's a bank

TERRIBLE SERVICE VIA PHONE, THEY CAN'T SOLVE ONE PROBLEM AND THEY SEND YOU WITH ANOTHER ANOTHER AND ANOTHER, IT'S THE WORST BANK IN THE WORLD!! THEY DO NOT SOLVE

Pesima atención, muy prepotentes, no quisieron ayudarme para hacer un pago de mercado libre

Three lines, three cashiers and the lines do not advance

When ATMs work normally, everything is saturated inside, they skip customers who ask for a digital turn, there is no right-of-way for people with disabilities or the elderly (even though they have that sign on the door), people sneak into the ATM line, they don't decide in line whether to do 1 for practicaja and 1 for normal ATM or if they do everything in 1, those at the front of practicaja make pure bulk and then end up sneaking people from Normal ATM as if nothing because there is no order in the bank, often when I go to practice I have to notify the line of places free of normal ATMs, it is all a mess, 2 dogs already wanted to bite me inside the ATM area They slept inside the bank.

One of the worst branches out there, and its manager! A good for nothing!!! I had seen bad managers in this suc, but the current one is the worst of all

Appalling. I went to open a new account because of the proximity, but they said they didn't have time to assist me, so if I wanted I could do it online. But it doesn't work for me because of the maximum deposit limit it has. I had to go to Banamex, where they treated me with pleasure. Too bad, they lost a good customer.

Terrible service
They deny you the deposit at the window

Mejores servicios Insurance

Retail & Franquicias

Industrias

Partners

Recursos