BBVA Bancomer TULA REFINERY

Excellent attention from your staff 👍safety and cleanliness

Accessible bank for workers and the general public

Banco BBVA

In general, good service, they should place additional ATMs, since during peak hours they are insufficient

To exchange bills given by the cashier for others of a smaller denomination, you have to take a turn and wait a long time. Since speed at the checkout is not its main virtue. In other banks it is not necessary to make an appointment and train.

They should add more ATMs and make sure they work
They are always very full

This particular branch has excellent service... From the girl who greets you and assigns you an appointment to the account executive, everyone is super friendly! More branches like this please 🙏

Only 2 ATMs out of 4 work and there is only one executive to deal with more specific problems

I really give it 3, going down to 2 stars... the place is fine but the customer service time is long, although the problem really is the wait, the lines are very, very long and you have to try to bring sunscreen because the food is tasty sun, this and there are only few staff to serve a lot of people.........on the other hand I give it 4 stars because at least the sales executive lady who touched me was very kind and answered each and every one of my doubts that I clearly had about some procedures (only for this and honestly I am qualifying the lady). Greetings ✌️

They have always treated me very well, and quickly.

Excellent service, plus the practices save you a lot of time in paying for services.

Good service and good attention, and they already updated the ATMs, I hope they don't damage them!!!

The wait for an executive's attention is too long

Terrible service from the staff, they gave us a preferential shift for disabled people, we waited more than 2 hours and no executive came down to assist us.

Terrible service. Too much waiting time with executives for simple procedures that cannot be carried out in the APP or by telephone

They have very lousy customer service. On October 26, 2021, my mom wanted to withdraw money that my sister had deposited with her. The employee who helped him told him that the key did not exist. My mother did not leave the bank. I call their Wells Fargo bank in the US immediately and they had to give my mother the money because Wells Fargo contacted Bancomer and they were put in her place. It is so ugly that there are people like this who want to steal and even more so when they want to rob tourists who visit their country of origin.

If you know that I am the owner..!! And owner of all of BBVA MEX...: Send me my account statements when I arrive...!!! They send me my Plande ayala card #189

STAY AWAY!!!   The worst service I have received from any  bank anywhere! WAIT WAIT WAIT ..... and then wait!  Went in to renew my expired card. They ended up freezing me out of my account, even though there is over 70,000 pesos in the account.  Oh yes, and try to park!!! Heading to InterCam to set up and account.

My turn says 2 minutes but I've been here an hour and it doesn't look like its getting any faster... Then they wonder why I switched to Scotiabank.

The usual bank waits but it's a modern clean branch.

We bank with Bancomer, on a trip to the Sunday Market needed a bit more cash which was fairly convenient.

Used atm very expensive fee compared to most banks in Mexico

Personally, very good, the treatment was very punctual and accurate, the appointment was by phone and I waited a little but the attention was precise, fast, friendly and personalized.

It is incredible that over-the-counter deposits are no longer allowed and only 2 of their practices work.
Today I was waiting in line for more than 20 minutes because a lady couldn't make the payment even with the help of the bank assistant!
They need another system to streamline deposits, just having the practices available is NOT functional.

I lost my cell phone and card on my trip, as well as my identification. SAD that they don't want to help you or by printing a document. I did not have access to my online banking because I lost all my information and only had my passport. I asked them for help to print a copy of my INE and they told me that they could not do that when in other branches they never ask you for anything printed. They argue that everything is already digital and there is no point in asking you for a printed sheet of paper. -_-

Very bad service. They kept me waiting 30 min. And they didn't accept my ID with an Illinois address. If I live in Illinois and I have the voting card and my registration number with a foreign address, how am I going to show another one. I had to go back for my passport and it also has an Illinois address. In the United States they don't like us and in our country they treat us badly.

Unfortunately they were performing maintenance on the ATMs, but they did not notify them and they just stopped working.

It was a relatively short waiting time, the staff was very friendly and attentive, and the facilities were impeccable.

BBVA Bank

Lorena is excellent and very efficient, this branch is not as busy as the others, the first time I went to open a bank account there were some issues with my paperwork but Lorena was patient and guided me. After I got everything sorted out I went back and there she was to assist me… Thanks Lorena you are the best.

Comfortable place, excellent service, air conditioning, clean

This bank branch is new. It is well located.

#BBVABANCOMERTIZAYUCA

There is no way to give a good opinion of this bank if that's what it can be called!
There was renovation in the branch, but now it is worse than in a Basement/Oven and without air conditioning and what to say about the attention 🤷‍♀️ TERRIBLE FATAL AND SLOW!!!
If you go to any business with an executive, you have to wait
Because apart from the fact that executives take time to serve, ALWAYS after serving a client
They have to get up and go round and round, they go to see their partner near or far and after a while they call the next one.

#BBVA already gives another bank the opportunity to receive VOLUNTARY contributions from the parent, to enroll a student!! If without these movements this slow service and attention, and with the contributions, it gets DIFFICULT!!

Now please do SOMETHING to improve even a little, or if it is because that is the order that you were given to attend to, forget it and renew Everything!
The cashiers are the same or worse, their token/turn selection system is a joke,
People require and need the same preferential treatment that they give to clients, because for the simple fact of not being clients, they keep them waiting: Hours!
And believe me, they receive the same amount of $$$ from customers and from NON-CUSTOMERS!!!

The lady at the entrance who is in line to give you a token is useless.
Three hours in formation and when my turn arrived he told me that I had to enter some information (I didn't have a pen) I told him that and he told me I don't have any. Go put them on and re-train after being trained for 3 hours. Terrible attention, train that USELESS!

Terrible service, for months they have not been able to install the application or cancel my account, they are inept

It is the only branch I know of in Tizayuca so it is always full, especially on weekends and fortnights. Centrally located, many ATMs

It is a branch with terrible service, there is no healthy distance due to covid, its employees are despotic and arrogant. Look for other banking alternatives.

Excellent attention. 👌 They helped me with all my doubts

They are rubbish, this Bancomer... they beg you and then they serve you in the chibgada

The service at the windows is very good and the practices are super practical.

Out of nowhere, a credit card appeared in my online banking that I never requested. At the branch they told me that it didn't affect me in any way and that I didn't have an annuity, but since I didn't believe them, I called the Bancomer line where they told me that I actually had one. annuity and they helped me cancel it.

Very bad service, arrogant management, very reluctant cashiers, and with preference to their "clientele"
People in wheelchairs leave them until the end so that they can no longer serve them, while at the windows they talk: lives, loves while people wait their turns so that in the end they reluctantly serve them even if we are doing well

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