Banco BBVA

The worst BBVA branch there is. They have few staff who have no idea what they do. They make you sign forms and they say that the problem has already been resolved and without pure lies. I do not recommend that you go to this branch. Waiting times about an hour.

They don't want to do anything, they forcefully want you to do everything, even if you explain to them that the app doesn't let you do it, I was going to cancel a card and they didn't even let me in when the app sent me to the branch

The cashier at cashier 3, terrible service, I don't know if he is dumb or a fortune teller, he neither greets nor asks what procedure you will do, and he answers in a bad way.

Bad treatment by the executives do not offer you solutions and those that are at the entrance do not respect the turns that customers give and pass directly without caring about the people who are waiting. Terrible service!!!

They should improve there are too many people who need their service and the attitude of their employees leaves much to be desired

Less and less things can be done in branches. They want everything done online or at the branch where the account was opened. They don't even try to do what the customer requires. They simply tell you "it can't be done." Thanks for the response, but I don't have Twitter.

I went to have my payroll account enabled, which was blocked, and an advisor named ISELA attended me and told me that to enable my account I had to contract a credit card and that otherwise I would no longer have access to my payroll and I asked him to tell me in which part of the contract he said that I was obliged to contract the credit and he began to get angry and answer rudely and he did not even want to explain to me why he had to contract the credit, later he behaved very despotic, all just to receive his commission

Excellent attention! We had a more than terrible experience at the BBVA in Plaza Explanada Pachuca, so we went to BBVA Galerías Pachuca for help with our problem and it was a pleasant surprise that Miss Connie, Miss Isela and Director Patricia helped us a lot! My only complaint is that so far I have not received the surveys in my email, so I could give them the highest rating.

I am retired from BBVA, my son went to that branch to open a payroll account and they do not want to open it because he does not agree to buy insurance with whoever he goes to report this bad practice and have his account opened.

Terrible service, the wuebones that work there, make a face out of you if you ask them for guidance to do some paperwork

They serve you immediately, the staff is very efficient.

I had never had a complaint about this branch. Unfortunately, in the past few days, an ATM withheld money failed and I was not able to get a response. I waited for them to open it soon since they told me online that I will only be able to get a response until they open the branch.

There are a lot of people and you wait a long time to be served

Terrible service, brands and they only transfer you and hang up, they do not support you in the services, the executives never answer their extensions or their emails, a total annoyance.

It takes people who are not cardholders and/or preferential cardholders an hour and a half to go to the window, the staff ignores your complaint and the office manager tells you there are a lot of people and we give preference to our customers, too bad Service does not deserve even one star. Hopefully the director of Commercial Banking in Pachuca can do something. Because even in other banks, even non-customers don't take as long. In truth, an hour and a half is exaggerated 👎

The service is good, but the products are quite bad, they force you to buy insurance to open a savings account, why can't you save money in a bank here? On their page they say that it is possible to open accounts but the executives deny that option, the only way is to buy insurance. Banorte does allow you to open accounts with a minimum balance of 5 thousand recommended service and in 15 minutes you have your account ready to receive any amount of cash!!

Less and less things can be done in branches. They want everything to be done online. They don't even try to do what the customer requires. They simply tell you "it can't be done."

Executive Omar Ibarra did not want to respond to a request, telling me to go to the branch where the account is. He gave me the name of the branch and could not give me any other information. It turns out that it sent me to the branch where the account was opened and it no longer exists. It turns out that the account was transferred to this branch 🤷. If the executive had TRIED to do the procedure, he would have done it 🤦.

BBVA Gran Patio is the one that gives the worst service of all in Pachuca. There are always lines and the staff with their faces wastes your time. I do not recommend it.

The procedures are slow and the machine that gives tickets does not work. So taking a digital appointment or being a customer with a preference card will not help.

The attention provided by the Director Rodolfo Vargas Piña of Branch 4764 is inefficient, showing great indifference to customer service, in addition to ignoring the tasks and follow-ups in the process that his work entails. Deplorable at all.

Very bad service, the executives are poorly educated and do not solve your problems, with the phrase come back tomorrow, they waste a lot of time and several visits to the bank.

CAREFUL!
Do not open an account in this Bank, the workers "sell you supposed insurance" to be able to open an account and they open credit cards for you without letting you know, saying that they are going to change your Debit card.
This is a very common tactic so that the same workers have more profits, the more accounts a person has or line of credit, each worker earns a separate fee.

If, in any case, you have this problem with them, make a complaint immediately to the green line since not even the bank manager will help you. Also make an external complaint since the bank will only do an internal investigation and the card companies also need to know that these types of banks provide terrible service.

In particular, the workers do a terrible job of communication. They serve you depending on how much money you think you have and, above all, how many accounts you are going to open. It is definitely not a bank that you can trust since they only seek their benefit by hiding all the clauses in the contracts as much as possible.

Terrible service, the executive was rude and ill-mannered.

If you make a deposit of more than $2000 pesos in practices, you better think twice, the cashiers tend to reject your movement and return the amount you have entered incomplete, as if that were not enough, the return is not instantaneous, it can last 15 days, excellent service!

The attention is fast at the checkouts with people dispensing, however, the ATMs, as there are only two with the capacity to pay for services, crowd a lot of people, although this is usually normal, it would be perfect if they added another one to be more effective, as The place always seems to be clean, and if you have any questions, the staff is very attentive and patient, very good experience, fast and easy.

Throughout the pandemic I work with health measures. EXCELLENT.

HELLO, GOOD AFTERNOON, I AM DOING THE PROCESS FOR THE SCHOLARSHIP YOU OFFER...AND THEY ASKED ME ABOUT THE CR, CAN YOU PLEASE HELP ME?

The branch is large, however it is not enough to avoid the long lines at least at the ATMs, even though in the practical ones the waiting time is a little less, good location in the center of the city, at the moment I have not had a problem by going there.

Friendly treatment, they attended to my request in a favorable manner, a few people in line, but it moved quickly

Terrible service. The employees don't even know what's up and they just send them from one place to another because they don't even know how to respond to requests.

I love the bank, it is very great, it has everything you need, the executives and the people they serve are very friendly, they answer all the questions. I love the application without all the services they represent.

More than an hour per person to be able to spend with an executive to fix something that they themselves left wrong on a previous visit. Terrible!! Not to mention they have made me come back and wait longer... And they are clear information about my problem that they generated. If that happens with your clients, how are those who are not clients doing... Terrible service.

BBVA

Another branch is required in Tulancingo!
You have to wait too long to go to the windows even though there are 6 of them.
I recommend coming early, because if there are people you have to wait to go to the window for 30 to 40 minutes!

From the person at the entrance, the person in the immediate service module, the person at the counter and the banker, everyone was very helpful. The attention was fast and very friendly from everyone. This way it doesn't even bother having to go to the bank.

I urge you to open this branch, one of their cashiers withheld money from me, the deposit was not reflected in my account and the cashier did not return it online either. The service is lousy. An executive says one thing, another is disastrous.

Waiting for an hour and nothing to attend to, they pass on to people who were formed much later and well, honestly, this branch is excessively slow in its attention, it is always like that.
For the simplest and most absurd things they take hours and hours. The executives start talking and don't attend to you even though they see how sharp they are.

Come with 4 hours of free time so that they can serve you, if not, look for another more competent branch.
For my part, I have already lost more than an hour and a half of my life without any type of care and I am going to have to retire without having received care. ("Waiting time 5 min", oh hahaaaaaaa)
Really bad service. It's sad that they put a bank like BBVA in a bad way with such incompetent people.

Terrible service, favoritism, they gave my number to one of their customers and they yelled at me, the cashiers feel superior to untouchable and when you can talk to the manager they deny it. It is the second time that I witnessed favoritism and it is the second time that I go

Bancomer

The branch has several ATMs, but usually the line is long during the day to enter, from now on, very clean and good service from some of the staff, good location as well.

The people who are at the entrance assigning shifts do not deliver or redirect users correctly due to the problem we went to the bank for. They give you your appointment again and the waiting time extends more than 1 hour

I love coming to this bank, the attention is fast, there are not many people, it is always clean,

Terrible service, they don't respect shifts, they leave you waiting for hours and they don't resolve

Yesterday, Thursday, April 26, I made a deposit of 100 pesos in practical Marco Faya boxes at the ATM, which is why the support staff sent me to window 6. They asked me to wait 30 minutes. Mr. Froilán comments that there was no cash and they couldn't return it, so I asked My INE imerretiro was in practice number e260, they did not resolve anything for me

I could declare that in the BBVA branch located in Col. Centro of the municipality of Tula de Allende, they have first-class staff👍, as they provide a very pleasant customer service, generating great customer satisfaction.
Since they guide them in a very effective and precise way.
An example of this is the Executive who serves and guides clients of that branch in the reception area. I don't remember her unfortunate name, but she is super friendly and provides excellent guidance, very effectively in trying to resolve doubts or situations. of customers who come to the branch.
The truth is, with the attention that this Executive provides, it makes you feel amazed to be a BBVA customer.

Congratulations on that great BBVA staff.👏👏
Without a doubt, I would and do recommend this branch for BBVA customer service.

Excellent bank, super fast in the procedures, everything very good

Slow, there are no ATMs and executives, waiting times of more than 60 minutes. They charge for parking and it's already small. Staff very cold and unable to solve problems. Poorly designed as people crowd at the entrance to the ATMs and prevent access to the bank, very narrow corridor for the disabled

Well organized, you cannot see the procedures that people do in the checkout area, very good for those who prefer privacy in their movements

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