Banco BBVA

Super

Be very careful with the tied and conditional sales of insurance in that branch of Gonzalez Gallo 2111!!!, the executive Bernardo Alvarez made us a tied sale of the "safe goal" saying that it was FORCED to take out insurance with them to be able to open the account and being able to deposit more than 3000 UDI, that is prohibited by law and they take advantage of people! In my case, I do not reside in Mexico and I did not know the law when I accompanied my 80-year-old mother to open a simple account to receive her pension and the executive Bernardo Alvarez, twisting his words, forced us to hire him and gave us no other option, now in the claim stage he says that "we signed and agreed" when that is the strategy they always use to remove responsibility, the fact The thing is that the executive Bernardo Alvarez lied to us and forced us to hire safe meta when it was NOT necessary. Be very careful with that person and branch!!!

They were very friendly and professional, I had my card blocked, I visited many branches and none of them gave me a solution until I got to the branch, in less than 30 minutes my problem was solved

I came to pick up a card because it is the bank that touches me and after waiting and queuing for a long time at the time they attended me it turns out that there is no card, it is worth mentioning that the person who attended me did not look very suitable and I asked him why he wasn't there or what had happened and he said he didn't know why. I told him who I could talk to so that he could resolve me and he stayed looking at the horizon to see who he was giving the ball to. The thing that took time and nobody gave me a solution.🤷

I had the experience of contracting several insurance policies in this branch for the work units, we had an accident and the adjuster did not make the policy valid because the manager who is at this moment did not generate them well for the line we were in. We took the time to give us a response within 3 days, and more than a week has passed without a solution. I went personally and sent us to another person to assist us, who also did not solve us and suggested that we cancel the policies and that is what we will do.