BBVA

It is accessible and good, only users sometimes leave the doors that lead to the ATM open, that causes the air conditioning to come out, that bothers me because the ATMs could be damaged.

If something so simple makes me angry, I'm human, but you shouldn't leave the doors open if there's air conditioning, but everything else is fine.🤣🤣

The branch is small, the tellers are very attentive and the practices are 2 and 4 tellers for withdrawals.

There are two practices, one of them always eats the bills and marks that you didn't deposit anything, then they half fix it, but it always appears that it is under maintenance so only one works, and too many people gather
It is accessible in the area it is in but with these failures I always end up going to another ATM and I have already lost time

Terrible attitude and incompetence today from the girl at cashier 1, she skipped my turn and then she didn't want to serve me

Banco BBVA

This branch has 24-hour ATMs, but the level of insecurity is constant regarding its ATMs.

This branch requires maintenance in the air conditioning, behind greenery and painting in the parking area.

The staff are friendly.

Terrible service, they made me go to another branch because they could not resolve the issue of Internet banking there, even though it was possible to resolve it

Everything is excellent, especially the customer service.

If you are going to deposit in the praticaja, make sure that it is during the week and that the bank is open, because it is very common for the praticaja to swallow the bills that you are going to deposit and not register anything in your account, it says that a deposit failure or that it does not recognize the bills but if it swallows them and does not return anything, nothing is reflected in your account, luckily I did it in the morning during the week, I went to claim if they gave me the money but first they make you fill out a sheet about it problem you had and the amount, you last more than an hour, I was just going to deposit and I lasted longer

They do not attend in a timely manner, and also not all executives know how to carry out the procedures, they pass you through one and then another.

Very bad service, I have 3 very negative experiences that I will relate below so that you can be careful (I hope this does not affect me as a bank customer).

The first is that my grandmother was made to take out insurance to be able to increase the level of the account, which upon investigation, this practice is prohibited by Condusef. BBVA online helped us cancel the insurance, we are waiting for the refund. The bank executive did not even increase the level of the account, she only activated the BBVA app, we did the process from the same app to increase the level of the account. When I complained the next day to the branch, the director and the executive put themselves into a very heavy plan that by canceling the insurance the account would also be canceled, that it was necessary to contract Libreton Premium, to which I requested my grandmother's documents and we are leaving.

The second negative experience is that I had a pre-approved credit card to which I mentioned that I did not want it and they lied to me saying that it was necessary to acquire it otherwise I would go to the credit bureau. As such, BBVA has always solved these situations for me through the BBVA line, but I dare say that in this branch they take advantage of people's ignorance.

The third negative experience was that when I rated this branch in the same bank system negatively, the next day I attended, the director called me and complained about the rating when it is supposed to be anonymous.

In conclusion, I recommend avoiding this branch and doing everything online or by phone, otherwise, anything that does not seem consistent or is not written in a document, do not accept it and investigate. These situations are unfortunate, since as clients we are often unaware of these financial issues.

The attention of their executives is correct, very good kindness

The bad thing about this bank is that when people gather too much, the tellers who are working are efficient at it, the waiting line becomes tedious and very boring seeing and looking everywhere at faces of people stressed because of their payment, withdrawal or transaction is faster. Although the bank has already been made larger, it has a big disadvantage in that they do not have a bathroom for their clients, which, even if it had a cost, I think would help them get people to go to it! Also an opinion because they don't put some seats for those customers who bring their children or elderly people to rest and avoid a longer wait! The bank has a lot of space but it needs to make its clientele comfortable!

I took my uncle to get an account statement that he required to process his pension since he is visually impaired (blind). From the door, the staff behaved quite arrogant, no one wanted to assist us, they didn't even let us speak to an executive and the only thing they What I needed was a simple account statement, the problem according to them was the fingerprint and no one wanted to serve us, terrible service and it is a shame that they discriminate against people with disabilities, it is worth mentioning that in another branch they resolved the procedure without any problem

I go one day and they ask me for documents for the process, I return another day and the requirements have changed.
You can tell that in this place they don't want to work

Very mar service the girl at the entrance talking and does not give you a turn and the employee who is there to serve you in the waiting room does not have time to answer a question ......

The worst attention, I don't know why they don't do anything with the managers of that branch, lousy

The practices here steal money and after they "count" it, curiously there are no surpluses and they do not return what according to them you did not deposit, be careful with their modus operandi of thieves, because that is what they are. You appeal to the supposed honesty of the staff, but it is non-existent. Don't let it happen to you, don't come here. I wouldn't need to publish this just because yes, oh and be careful, as soon as the machine swallowed the money, the employee at the entrance rushed to hit the CANCEL button so that the machine would not give any receipt and therefore would not generate any record. and therefore your complaint is not approved, cool right? It is a robbery and there is no way to tell it differently, clarifying is only to make you tired and give up asking for your money, thieves.

It's sad to see how little empathy the staff has, I'll tell you my experience: today I went to make a withdrawal and an elderly man wanted to make a withdrawal at the ATM but he didn't know so I decided to help him, his card was of well-being and when following the steps for the withdrawal in the end I had to choose 3 options, I did not know which was the correct one so I saw an employee waiting for the door to be opened at the branch so I approached and kindly told her that if I He could help tell me what option it was to be able to finish the retreat but he looked at me with a bitter face and told me that it was still closed so I insisted for the Lord and he reluctantly told me the option, this is where I wonder if you are just starting the day work with that attitude since your job is customer service so it is not a job for you, I understand that there were a few minutes left to open but it was not difficult to tell me which option to press and how to leave an elderly person waiting there, it is common sense I I was also in a hurry to get to work but a good deed is more important and empathy with people who need it makes you grow personally and morally, in short I hope that person never needs help and that they never look at them in an inferior and annoying way. ...

It's close to the house
But....
What a bad service, the executives who are there do not attend to you, they treat you badly.
Ah, the last administration was excellent, now the girl does not serve you and sends you home and refuses to give you service. The truth is that they give a bad image. I hope they change those bad problems.
executives serve you in a bad way, it seems like they don't want to provide their services, how bad
My experience was terrible
I really recommend going somewhere else.

Terrible service at the Presa Laurel branch. I went to open an account, I wasn't even going to ask for credit, and the advisor was flirting with a girl, which lasted more than 40 minutes. It is assumed that I was following and it turns out that it happened to an acquaintance of his before that it is assumed that they give you that. A card with the turn that touches you but the best step to your acquaintance. So I decided to go to another institution. Bancaria pz ni q bbva was the only one where I can keep my money

The ATM software failed a little but a lady helped me make the deposit at the ATM

On another computer or ATM

Excellent attitude from the parking lot to inside the branch

Slowest customer service, just to get a window taking 2 hrs

The ATMs steal and the staff does not attend to your claim, they treat you as if you wanted to steal from them and they leave you waiting as if you were going to beg for money, days and more days to carry out a thousand procedures to return your money, a disastrous system.
And they don't give you your money back, they want to give you half of your claim.

It's a shame that there are no 0 stars and by default they get one because this branch is the worst. 2 hours lost between dialing "experts" back and forth so they can point you at a phone and tell you to hold your vehicle rental deposit for 30 days even though the rental company has already canceled the deposit and at least 2 or 3 of their ATMs are always out of service.

Super good, it was the first time I got my card and I didn't even know what that was like and the boy was very kind and patient with Migo 👌☺️

Bancomer 1027

He does everything to be able to run fast from there, when I took everything I needed they simply told me to go later. Bad service

I went to have them open a libreton account for me to direct the payments of my mortgage loan that I have with them and I had to go because the app couldn't open it digitally, because it turns out that the advisor was very stubborn that it couldn't be done there because I had I had to go to the branch where I had taken out the credit, then he told me that to open I had to take out car insurance or a savings account where I had to deposit 2,500 per month for 6 years and even after 6 years I could make the withdrawal of the money, do me a favor, I know they receive commissions for each service they activate but from there to force it doesn't work for me
Her name is Yesenia, she has a terrible attitude.
Only because the executives I signed with helped me

ATMs almost never work, it's a waste of time.

I want to congratulate this branch, excellent service, very trained and efficient staff, fast service and good treatment, I also want to point out that their commitment to the contingency problem is carried out in an excellent way, taking all the safety protocols, sanitization mats, gel antibacterial, temperature taking, requiring the use of a face mask and a healthy distance, it caught my attention that every time someone used the ATM there was a person disinfecting the ATM, something that I have not seen in other banks, 5 stars for this branch.

Terrible service, by serving people who only want an account statement, executives waste time doing that and skip shifts, so why give shift tokens, everyone's time is worth it and it's not fair that they do that

Good ubication. It is located in front of the jewelry center on the Plaza Tapatia.
It is always full both to enter the bank and to go to the ATMs. But the location helps a lot.

How can it be possible that the banking institution on Friday at noon and with the waiting room full and only two cash registers in operation, terrible service and too much waiting time?

A scammer swallowed my card and never returned it to me immediately. I reported it. Be careful, I really don't recommend these ATMs for transactions.

April 2021. Banking institution that has facilities that constantly require cleaning in the ATM area, due to the flow of people in this branch.

Regarding the employees who serve the cashier area, it seems that two are insufficient.

The executives in the cubicles must be patient with the customers, some do not know how to be instructions and then they make it seem that the user was at fault.

I believe that customer service should be constantly evaluated.

The covid control measures at the door of this institution seem insufficient.

There are people doing nothing standing talking to each other and the line just accumulates and they don't reach out to anyone, the worst service their customer service is the worst in this branch

Always excellent service, everyone very friendly, from entry to checkout. The best branch, without a doubt.

Today, August 16, I went to fix a service failure in my app, which asked me to go to the ATM to fix the problem. The lady at the entrance was super kind to help me, but since she couldn't solve my problem It happens to me with executives, and as a Bancomer customer we are not supposed to wait that long because we are preferred customers. Anyway, I was without personalized attention for 25 minutes and the screen never advanced to my file, the lady at the entrance saw that Her executives did not pass me by, she went directly to one of cubicle 3 who attended to her and me, very curt and arrogant, since she was not with a client at her table, in short, she did not solve my problem, for this they transfer me to the executive from cubicle 2 and they couldn't solve anything for me either, I wasted an hour in the branch so that in the end they ended up telling me that it was better to call Linea Bancomer and they could help me there, I told them that I had already called and they sent me to the executives and they could no longer give me a solution. I left VERY DISAPPOINTED from that branch. I love BBVA, but that branch only has inefficient and slow executives. I congratulate the ladies in the lobby and at the counters, but the executives, TERRIBLE SERVICE!

Terrible service, they only waste your time and do not finish the processes, they leave them halfway and continue serving people. They tell you that your service will be available in 20 minutes and hours pass and you don't finish them

They are open on Saturdays and they have always given me very good attention every time I go, just the guys at the entrance are well informed and at the checkout as well.

Terrible service, last Friday, May 5, I went to the branch with my mother, who is an elderly person, to make a withdrawal from her retirement account. I was waiting for her outside but seeing that she was taking a while, I contacted her. and he told me that an executive told him that he HAD to get a credit card because it had already been approved and then it was something "MANDATORY" because it was linked to his debit card, which is totally false. However, this worker took advantage of my mother being an elderly person and practically forcibly took a credit card from her. When I wanted to go in to accompany her, they didn't let me in because it was already closed (it was around 4:30 pm), their treatment was terrible and not to mention the bad practices. Of course, in addition to this review, I will make the corresponding complaint to condusef.

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