BBVA Bancomer Mercado Bola

Quick service on weekday mornings, clean modern, air conditioned facility.

It is an excellent place, the truth is that it is one of the few banks where you have a complete service. Here they have machines where you can pay for your services (deposits) without having to go to the cashier with people. Everything is from the machine. Also most things can be digitized. The truth is that something excellent seems to me and very fast. Since it is also a place that is open almost all day and you don't have to be in a hurry because the bank is going to close. Highly recommended, my favorite bank.

Terrible service at the ATMs, the one that is there to help people who have never made a payment at the ATM is useless, today, May 25 at 4:15 in the afternoon, my daughter went to make a payment and never He used that form to pay, he asked the worker there for support and literally sent her through a tube, and he couldn't make the payment. Even though she is young, it does not mean that she understands what payment is like, since she is not familiar, it was her first time. But unfortunately there are people who don't like their jobs, so what are you doing there?

The worst thing that the person at the entrance can do when you want a file at the cashier is to question how much money you bring and if you don't want to say they don't want to give it to you, they don't see that this makes you get robbed later 😒😑😒. If you want a token in the box, it's for something and you'll know what procedure you want to do and you just have to give it to them, period, because for any incident that happens later they don't want to take responsibility when they encourage it with those questions 😒

Banco BBVA

They are very slow to attend, if you need something you should definitely come with plenty of time.

The attention at the entrance was good, but the manager had a horrible attitude, they left only one person working, it took horribly long

Fast and the best thing is that it is in a very busy area

They assisted me super quickly taking into account that I was going to make an international transfer. Having a bad time at the branch in Jardín Real, the girl who helped me was super friendly and you could tell she knew how to do this type of transactions. Thank you for helping me make my payment!

Terrible service, my mother went to pay a card at the window and they did not want to accept the payment, she had to go to the ATMs to make it, my mother is elderly, even so they did not want to receive the payment, since the person at the cashier had no customers to serve...

This place has people that jumps you needs better security

BBVA Bank is in the town of Atotonilco in Pachuca Mexico. The bank is behind the government palace. It is a good option to withdraw money.

I like going to this branch because when I go the service is good, maybe sometimes it takes me a little while but I like how they serve me
Thank you!

It is always full!!! In addition to the fact that his manager and 2 executives cannot take so much attention. And for a change preference is given to "known" people

It's better to come after 2pm... Fast and better service

Terrible attention from the executives, they assign you some executive who doesn't give you a solution to the problem, they tell you go to the customer service people who are at the entrance of the bank, and they tell you it's the executive's job and in the end they tell you you can do your things. Updates or making your movements in the application and that's it never helped you.
Regardless of whether you are an elderly person and do not understand the application, they will distance themselves from the problem by sending you to the app and let you solve it.

Today Sunday at 1:40 p.m.
I went to make a deposit at the ATM
The first cashier did not have to give change
The second cashier did not take the bill to carry out the operation
And the third cashier didn't even receive the card
to start the operation.
Then the security guard, a short dark-haired man with glasses, rudely began to tell me that I'm not trying, that if I don't get my card, I should leave it there and use the 3 ATMs and that I'm not trying that you can't...
So I was going to explain why the 1 cashier didn't use it when he kept yelling at me
In a rude and aggressive way, no, he left there rude and arrogant while he was on his cell phone yelling at me from the entrance to the third ATM where he was standing and all the people looking at me as if I were doing something wrong.
I didn't ask for his name or take a photo of him, the situation was very uncomfortable and aggressive. I don't know what's wrong with that guy, but it's not my fault that he works on Sunday or that he has problems, I don't know. But it was very disastrous..!! I felt attacked and harassed.

Bancomer. This is how you treat your customers.. if I battle for equipment as bug or malfunctioning.. it's not my fault,
Explain it to your guards... if they don't have knowledge of the services or the training to provide care...
The lady who was cleaning was very embarrassed by the attitude of the guy, she was attentive and kind. I just said don't worry thank you..

They already gave it maintenance and it works faster

The service is slow, they always have two people at the machine that prints shift tickets, the other two chatting with the manager and they only have one person at the window with 10 people waiting
Terrible service!!!!

BBVA Bancomer Montecasino

Terrible service from the moment you arrive at the kiosk for a shift, they let people gather and in the mornings when there are more people they only have 2 or a single box that takes too long, the workers serve with a terrible attitude, I felt discriminated against with the attention.

Very good service, I came to process a card for the first time, good service, very fast. :))

Like all banks, many people and few tills open, two ATMs were not working properly.

On the part of this branch the workers do not seem to be well trained, the man who is at the entrance supposedly to help whenever I have to ask something only sends you to what they call the practical boxes or goes inside to ask and at all costs They always avoid helping you, on the part of the practical boxes most of the time only one works, in addition to the bad attitude of the staff, they give more importance to the conversation than to the work, if you want to carry out procedures I recommend you avoid this branch

I only had to wait a few minutes because there were so many people waiting.

The bank is closed. There is no attention

Terrible service, the director of this bank could not solve anything regarding my rep. As for the card, despite having my INE, it asked me for two other identifications. I have gone to another succ. where they went out of their way to solve my problem. He complained about me to my boss "for being rude" when I only told him something could be done. Provide a solution to the client, and more humanity please.

It was in service for a long time, then they removed it and now they put it back. I like to go here because they serve very quickly and efficiently. The bad thing is that if you want to use the ATM when the bank is closed it is very dangerous since the area is very exposed, it seems to me, so it doesn't hurt to take precautions when going to the ATM at this branch.

Very good service from all the staff, a clean and very well organized branch

Needs better customer service. We waited an hour and a half for them to tell me that the service we needed they couldn’t provide because I had opened my account at a different location. The banker who assisted us was also very rude. I will be taking my business elsewhere. They also provided me with a customer service number that is no longer in use.

Definitely do not go here if you are a foreigner. They don't know how to do anything.

Terrible service as this bank usually is... they treat you worse than parastatal; just because some services have to be paid in bbva, because in my life I will open an account in this rotten bank

These two people who work for Bancomer in Plaza Patria, are not at all helpful or empathetic with the elderly, they make the elderly, my father who is 90 years old and in need of a knee prosthesis, stand in huge lines, and When I finally found where to park, I asked the young man in the photo the reason for not letting my father enter the bank. He answered with little empathy, lying that my father had told him about his mother, which is a lie. Terrible service, terrible attitude and terrible human being: dishonest and not at all empathetic, the same from his colleague who is very eager to defend her colleague instead of paying attention at the door to provide the corresponding service to anyone, corresponding to their needs, terrible This pair of individuals with the worst service to Bancomer customers

Everyone wants to go on a holiday or on a Saturday, and the branch can't cope, plus people go to therapy, they want to talk about their anxieties, the ATMs are full of people who want to see their Facebook. Make your processes easier so that people take less time, thank you

Very slow service with the executives. When I arrived there was no one on the benches. At least 5 people passed and my turn was fine, thank you. I came because of an error in the app where I pay my mortgage loan and they didn't solve anything for me. Executives know their clients and spend too much time talking, I think.

I like that the executives always help me if I can't make a move on my own.

One of the people who was in the system to grab tickets and go to the cashier didn't let me pass, otherwise it wasn't such a large amount that I would do it at the machines, terrible service.

Very bad experience and service from the executive Jazmín Estrada and the bank that sells policies with deception, they tell you that it is broad coverage and that is a lie, they give you what they want with lies and deception, the worst thing is that they say they will fix it. the problem and nothing more they try to make fun of people

The branch is very large and the employees there serve you very well.
And above all, they have a wide supply of ATMs, either to be able to withdraw your money or to make deposits without having to enter the branch and so you don't waste your time.

My experience was bad, especially because of the practices. I made a deposit and they withheld my tickets. Their executives on the phone take up to two hours to respond. I already have my opinion in favor since May 6, but they do not return my money. there is where to go. If someone can help me I would be so thankful.

I did not trust that the bank employees are on their cell phones while they are opening accounts and updating data.

Quick service and excellent staff, very friendly.

The bank has already changed its location in Calzada Juan Pablo II between La Quemada and Ojo Zarco, as for the bad service, they no longer want to assist you manually, now only by cell phone

The practices swallowed my money and gave me a refund ticket for cancellation and they have not given me a response

Mejores servicios Finance

Retail & Franquicias

Industrias

Partners

Recursos