Banco BBVA

Needs better customer service. We waited an hour and a half for them to tell me that the service we needed they couldn’t provide because I had opened my account at a different location. The banker who assisted us was also very rude. I will be taking my business elsewhere. They also provided me with a customer service number that is no longer in use.

Definitely do not go here if you are a foreigner. They don't know how to do anything.

Terrible service as this bank usually is... they treat you worse than parastatal; just because some services have to be paid in bbva, because in my life I will open an account in this rotten bank

These two people who work for Bancomer in Plaza Patria, are not at all helpful or empathetic with the elderly, they make the elderly, my father who is 90 years old and in need of a knee prosthesis, stand in huge lines, and When I finally found where to park, I asked the young man in the photo the reason for not letting my father enter the bank. He answered with little empathy, lying that my father had told him about his mother, which is a lie. Terrible service, terrible attitude and terrible human being: dishonest and not at all empathetic, the same from his colleague who is very eager to defend her colleague instead of paying attention at the door to provide the corresponding service to anyone, corresponding to their needs, terrible This pair of individuals with the worst service to Bancomer customers

Everyone wants to go on a holiday or on a Saturday, and the branch can't cope, plus people go to therapy, they want to talk about their anxieties, the ATMs are full of people who want to see their Facebook. Make your processes easier so that people take less time, thank you