Big O Tires

I received fantastic service from their manager "Champ".  Very friendly competent guy who knows the business.  When I called for an oil change appointment, he got me scheduled. I arrived 30 minutes early for appointment and he got me right in. With coupon my full synthetic oil change and complimentary tire rotation was under $60.  I will likely go see Champ at Big O when I need to replace tires.  He gave me several good options while I was there and I appreciate his product knowledge and friendly manner.  This store is a huge contrast to a miserable experience I had at Firestone on Keystone Ave.

Went here to get a squeaky noise taking care of. I was told that it was my brake pad hardware and pads. He was so certain that was the issue, so I paid for that to get fixed. Weeks later here I am with the same noise. Went back up there to hear people in the shop swearing that it's not squeaky anymore. Test drove it with one of the guys and what do you know, ITS STILL SQUEAKY. Now they claim its the rotors. I believe they were guessing and wishing for the best. So with the new pads and a ton of grease that they put on it was quiet for about a week. Once that grease wore off the noise came back. I hate spending money on parts that really not needed. It's a so full of clowns who don't know what they are doing. Don't waste your time going here.

Customer service is top notch at this location (you'll see why by the time you get to the end). Recently, they did a complete brake job, new tires, and installed a new battery in May 2023. They did a fantastic job and the price was more than fair.

Fast forward to August 12th, 2023. I went in to get my tires rotated. I had scheduled an 11am appointment online ahead of time. Understandably, they were a little busy since it was a Saturday and pulled my car in to do the rotation at 11:30. I'm thinking no more than 30 minutes to do the job.

After 45 minutes, I knew there might be a problem. That's when I spoke to Joe, who informed me that my lugnuts were swollen (common on Ford Fusions) and all 20 needed to be replaced. Joe said that because of the inconvenience, he would only charge me cost of the lugnuts. No extra labor charges, nothing. Said it would be $30-40. It took quite a bit of time, but his technicians finally got all 20 lugnuts off. This took about an hour or so (by my estimation) to accomplish.

Joe then informed me that he ordered lugnuts from a couple area auto parts stores. Said he had to get "creative" as one store had 3 and the other 17. Regardless, he got them and they would be delivered to the shop at some point. The lugnuts were finally delivered and installed. At this point, I had been there 4 hours waiting. I was patient and understood that things happen.

Shortly before installing the lugnuts, Joe thanked me for my patience and that because I had waited at his store over 4 hours at this point, that the entire job would not cost me ANYTHING! I was floored! How many businesses eat the cost of a job (albeit small) to satisfy and keep customers coming back? I don't know too many. Do you?

In the end, the job was done and I lost an entire afternoon, but despite all of that, I will return to this location in a heartbeat. It's clear that this Big O location truly does care and goes WAY above and beyond for the customer, something that is lacking in this day and age.

Well let’s see…I don’t like to be treated like an idiot first off! When I ask someone to see if they can find a missing piece from my vehicle that they serviced, and then act like they don’t even know what I am talking about, or what it even is…maybe they should not be working on cars!
I did not get the name of the guy working at the front desk, but he was really rude and not helpful. If you think I am being a Karen, then maybe I am if you make me set there for an hour and have no damn idea what the piece I am missing from my car is! Then act like I am interrupting your day by asking you if you found it! Not one “I’m sorry or we can’t find it” or “maybe we can fix this situation!”
I left after asking! I would never recommend or suggest this place! There might be professional people that work there, but out of the 4 I met, I would suggest no.

Very friendly, professional.  They had to order out for special grade of oil my car requires and I was still out of there in 30 minutes

Extra fast service, both employees kept me informed of progress. It’s been more than 48 hours and both tires holding air. Elissa was exceptionally good at getting things started. Thank you, to all.

I highly recommend using these guys for your auto repair needs. I went to so many different shops, trying to get my front end repaired. Everybody just kept giving me the runaround cause it’s big and has big rims. It’s a blessing finally finding the right shop not only did they do the things I asked instead of giving me the runaround, but they took extra time to find other things that I didn’t even know we’re wrong, but we’re very important to repair. Not like they were trying to get extra money. They actually didn’t charge me enough for all the work they did I’m not taking my vehicle anywhere else the most honest affordable mechanics I’ve ever used. Scheduling my next repair this week. They’re willing to work with me getting each thing done as I can afford to.  like I said, blessed, I found them.

Great service! I had a flat tire with no jack or spare. The fine folks at Big O came out to my home and got the wheel off my vehicle and returned a few hours later with a new tire mounted. Big thumbs up

Hours about 10 minutes away and called them to see if they could get me in for an oil change right away. I even double checked and asked them if 8 pulled up in the next few minutes could they get started on it. They answered yes. Apparently 45 minutes is their definition of right away. Certainly not mine. After watching and listening to the circus, simply got my keys back and left, without an oil change.

I was on the road and one of my tires seperated. They took me in right away and put 4 new tires on my truck in under 30 minutes. Thank you and great job.

Glass Doctor of Elkhart

Super fast service both in getting it scheduled, finding the new glass and the actual replacement of my 2012 Volt windshield. Very professional. Came out during a major t-storm and did the job inside my garage.

Great company as they stand behind their work!  We have had windshields replaced in 2 vehicles, and while waiting for a sliding door replacement, they installed plexiglass in the old frame.

Great experience and very happy with the product.  Design team was professional and installation was done to schedule and looks great.  Installation crew arrived on time; did a great job of installation; covered and protected the work area; and cleaned up after they were done.

Great job.

Great people!  They worked with my schedule which was nice.  The shower door looks great very happy with it!

I unfortunately broke my windshield a couple years ago, and it was not something that could be filled by safelight. I called around to multiple locations glass. Doctors was above and beyond the least expensive of all the choices. They were extremely professional, got it done within 7 hours and even had a one year guarantee on it.

Elmer's Body Shop

Absolutely the best! Wes helped me through a very difficult and long insurance claim and made sure my car was properly fixed when another shop had made mistakes and taken shortcuts. Wes took the time to show me and explain every issue in full detail as well as call me all along the way with updates! They all made me feel completely confident my car was in great hands! I can’t thank them enough for advocating for me and my car being properly repaired! Thank you, Wes and Elmer’s!

We were in an accident and our car was totaled. I had used Elmers about 35 years ago, so I called them.  I specifically worked with Wes.  I could not have been any happier.  He was on the phone with me several times, walking  me thru what steps would happen and things I needed to watch out for and talk to the Insurance Agent about.  Highly recommend Elmers and so glad that their service is as good as it was 35 years ago.  Excellent!!!

Wes & his team are awesome! They’ve worked on my car two times and I was very happy with the results. Not a surprise they are coming up on 100 years of business! Thanks again!

Nothing but great things to say, the whole experience was professional and accommodating. Unfortunately the vehicle I dropped off ended up being deemed a total loss but the team at Elmer's was very thorough and explained the process to me better than even my insurance agent did! Great group of people doing great work, would not hesitate to recommend.

I tried doing an online quote because i work full-time, they said they couldn't do it through picture, which is fine i asked to schedule an in person estimate. Instead i got asked questions about my insurance which i answered till i got asked the name of the agent i spoke too, and when i went to find the answer i just got hung up on without a word. Childish and unprofessional.

Midas

Love getting my oil change here. Cesar is always very helpful and has a great attitude.

I took my jeep in to see if I was having a coolant or heater core issue since I just purchased it. They looked it over for free and found everything was good. Then I asked them to check the oil to see if it needed changed. They could've gotten me at least for an oil change, but they said the oil looked good. They even checked my air filter and said it looked good. That never happens at other places. The guys at Midas just earned my business!

Cesar is an me of the best employees Midas has.. I was able to have enough money to get my breaks completely done and done within two hours of him reaching out. If I owned a business I would hire him to be the face of my company he is doing an amazing job.

Very nice staff. Good prices. A clean sitting area. Got me in quick and kept me informed on everything they were doing to my car. Super friendly. Definitely recommend

Cesar was extremely kind and helpful in explaining the cost and options for my repair! The mechanic (I forgot his name) was thorough and understanding as he walked me through my car and showed me what needed to be fixed. Even after I told him the price was out of my budget, Cesar helped me consider other options and offered to inspect any other car I needed looked at. Genuinely trustworthy guys; if you have it they would be worth the extra cost.

MS Auto Glass LLC

MS Auto Glass provided prompt, exceptional service with competitive pricing.  Would recommend to anyone.  Support local small business!

Very prompt replies on messenger and excellent service. Derrick was mobile and at my home when he said he would be. Quick replacement of the front windshield of my 2005 Dodge Ram. Looks good too! Much better price than the big, name brand windshield company. Support local business!

The owner was professional and was there to help us every step of the way. We were involved in a minor accident where someone’s vehicle part flew off and shattered our windshield and put a hole in it. He drove to jackson picked up the windshield and repaired it at our home in Clinton so we would not get rain damage with the hole in the windshield. Caring and dependable. Excellent service- highly recommend.

Called ‘em up. Told me price. Set appointment. Showed up on time. Installed windshield. Life is good

I called for information but did not get through the first call. He called me back. Not a matter but when I do business with MS Auto Glass

M & B Body Shop

I never take my vehicles anywhere else.  I know Scott and his team will pay attention to every detail, so my vehicle comes back to me looking like new. Excellent work.

Honest and up front. Took our Dodge Journey for them to estimate damage for left rear damage backing into telephone pole. We could still drive it. They gave us an appointment 2 months out. Signed the paperwork. We showed up to find out we had been bumped. I expained we had a rental car coming from Marion. They said they'd honor it but it would still be the same amount of time until they got to it. We cancelled the rental & rescheluded 2 weeks out. I didn't want to have to wait for parts elsewhere. They bent over backwards for us at every opportunity and performed good work. They admitted they should have called but circumstances, the one who would have called was out the Thur & Fri prior, prevented it. I would use these people again as I believe this was a one off. It didn't bother me to be bumped as others may be worse off than my cosmetic damage. I just didn't like not be notified of it and wasting my time.

Excellent service, they really care about people!

We see many vehicles that Scott and his guys take care of and I have had him repair a personal vehicle as well. All the vehicles look great and he goes above and beyond to take care of things for his customers.

Won’t take a cash job because someone else started it. Then proceeds to call me back because I told him I’d find someone else to work for my money and hung up, when I don’t answer a voicemail with him cursing me out. If I could upload the voicemail I would. It’s pretty sad how unprofessional someone can be and then get mad when they don’t want to give you their business. Unreal

Sweet's Glass Repair

Last month while we were traveling to OKC, had a rock pop our windshield on the highway.  We stopped in Vicksburg and met who I call Mr. sweets.  Mr Sweets repaired it and you can barely see where it was.  He was quick, efficient, and affordable.  Mr Sweets was just that a sweet friendly man who takes pride in his business. I definitely recommend him.

Great prices! On time. Fast and friendly
service will definitely recommend to all my friends!!

I had a chipped windshield (driving to Jackson is challenging) that I needed repaired.  This service was fantastic!  The technician is incredibly polite and friendly, and the work done was great quality for the cost.  I've saved this business on my phone in case I find any new rocks with my car.

Professional. Friendly. Efficient. We made an appointment, He came to our location on time and was done within his stated estimated time. Nip the damage in the bud. We highly reccommend Sweet"s for windshield repair.

Mr. Sweet was friendly but professional. Prices & quality of work are great. Will recommend to amyone that needs his services.

Glass Doctor of Warsaw

I recently purchased a car that had a chip in the windshield. Dealer said it had already been repaired but, with a big road trip and winter coming up, you can never be too careful.

I called Thursday morning to see if they had room for me the same day and it worked out perfectly!

The location was easy to find, and there were plenty of open parking spaces. Customer service was fantastic! The office is decent and straight forward. Super friendly folks who know what they're doing. Highly recommended!

The glass doctors hooked me up with a custom piece of tempered glass for a pinball refurbish project. Great price, and project was completed perfectly

They came right out and replaced  two windows for me. The service  people from the phone to the installers were all very professional  and did a awesome job

Called for a quote. They said since I have lane departure etc it would be btwn  $950 and $1000 installed. I called another place, same service,  $600. I had one house window replaced several years ago due to storm damage. It was $350 for one standard size window.  They need some local competition to bring prices down.

If you dont send them pictures and measurements of the glass you are trying to replace, they send a guy out for $50 to diagnose your situation and he doesnt even bring any glass. Gotta wait for the next guy a week later. They stop making house calls at 3 pm.

I ended up measuring my window pane and going to ace hardware where they cut glass to size and have window caulk. Took me a grand total of 10 minutes.

I was traveling home to northern IL when I discovered the muffler connection was loose.  Called Midas and they were able to see me right away.  Had the problem fixed and I was back on my way in less than 30 minutes.  Great, fast service.  I thought the cost was very reasonable.

Had done a vehicle inspection for a car i wanted to purchase. The list of items to be inspected was not exhaustive but was sufficient and economical for accurate vehicle assessment. I also think it would have helped if the detailed list was shared before the inspection. The inspection itself was quick and thorough. Received really great customer service from Jim.

We were working on a job on US31 in Columbus,In and we had a battery go bad and Jim was able to get us in right away.  And had us out in about 20 minutes we appreciate you and your team's hard work and highly recommend..

I took my car in to Midas to get my breaks done and they got me in right away.  They were super friendly and affordable.  Communication was great.  They were even able to change my oil in the same visit! Jim was friendly and answered all my questions.  I will definitely be back!

We were traveling from South Carolina to Indiana when a horrible noise developed. We determined that it was our front struts. I contacted several automotive shops who either didn’t work on foreign cars or didn’t have time for us. I tried Midas & spoke with Jim. He was very helpful & got us scheduled right away. He even ordered parts ahead of our arrival knowing that he might have to deal with returning them if they weren’t what we actually needed. We dropped off the car & they had it analyzed & fixed within 3 hours!! Jim even followed up the next day to make sure everything was satisfactory. Great communication! Great customer service!!

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