Glass America-Huntsville AL

Overall, the communication was very poor. However, the technician did a great job and the windshield patch looks great.

I called and requested a repair for a large chip in our windshield. The customer service representative stated that they could come as soon as the next day. I told her the next day would only work if it was before 2:00pm. She said that would be no problem, and a technician would call me the next day and let me know when they would be coming. Well… it gets to be 1:30pm, and I’ve heard nothing so I call them again. The gentlemen I spoke to was very sorry, and said he would look into the issue and someone would be calling me back right away.

Now it’s 2:20pm and I’m about to leave my house for another appointment, and again I’ve heard nothing from them. Then I get a phone call from the technician that he is in my driveway. (We have a sign on our front door asking people not to knock or ring the door bell because of our dogs, and I really appreciated that he saw the sign and chose to call.)

So now at this point:
- they did not call me to say when they would be coming
-ignored my requested timeline
-not call me back like they said they would
-and showed up without notice.

The only reason I am giving three stars and not one is because of the technician - I believe his name was James. He was polite, professional, apologetic, and seemed nothing was communicated properly to him either and these issues were not his fault. He did the patch very quickly so I could still head out to my other appointment, and did a great job.

Scheduled an appointment. Received confirmation. Arrived for my appointment (after rearrange my schedule) to find out my windshield was not in stock and I would need to reschedule. I asked if their technician could come to my job and pick up and drop of my car as I work close by, they could not accommodate that either.  I will take my business elsewhere and would recommend you do the same.  Communication is poor.  Waste of time.

Glass America replaced my windshield on September 4th, 2019, but did not used the recommended procedure to remove the windshield/roof pillar moulding and broke my car. The technician was in a hurry or didn't bother to look up the recommended procedure; instead pulled the moulding off the car with brute strength. He broke the tabs that hold the moulding on the vehicle. After the incident, I submitted a claim with Glass America and three (3) months later they still have not resolved the issue. The only resolution they have offered to date is to glue the moulding back on the car which is not approved by me or the manufacturer because of the risk of flying off while at highway speed. In the mean time, I have not been able to leave my car outside in the rain because without the moulding installed properly, the rain water leaks into the interior.

Unbelievable... they ordered the wrong glass twice, failed to even show up once, and took over 6 weeks to replace my windshield. At one point I was trying to reach them and they literally picked up the phone and hung it up. I couldn't believe it, so I tried a couple times and yep. That is what they were doing you. Mind you I never so much as complained during this whole experience. After they dodged my call, the next day a tech just showed up as though I had been scheduled. Someone clearly just dropped the ball and didn't want to deal with it.

I tried to use this company/business to get a window fixed on my vehicle.  Not only was I lied to apart my part, I was also lied to about the person at the mechanic shop that was supposed to be there to fix it.
According to them, they use the same company to transport parts to the different shops and that the drivers all have more or less the same route.  So if someone could please answer me this question;  how is it that you have the same driver, same truck, same route have EVERY PIECE  of glass break on not 1 occasion, but on 5 trips in the same month?  And how is it that that driver still works and has his license?
Myself, and my husband were also told that a man by the name of Tony was the one that was in charge of my window, since he was not only the supervisor, but he was the man that works on windows.  Well when we both called and asked for him, not only did he NOT WORK THERE, the shop has NEVER heard of him.  Come to find out he was dating someone that works in that office, and apparently they broke up or were arguing and they wanted to get back at him by trying to blame for not only ALL the glass being broken on every order, but by falsifying his employment.
When I did call back and tell them my questions and concerns, not only was I hung up on, but my number was blocked and so was my husband's.  Now even if we call from our work's phone number once we say who we are or mention what vehicle we are talking about we get hung up on and when we call back we get a message that the number is no longer in service.
I know this because I called just before posting this and when I mentioned my name and vehicle the line got disconnected somehow and when I called back the number a few minutes later I got that same disconnect message.
DO NOT USE THIS COMPANY, unless you don't mind being lied to and having your insurance company lied to also.

Rod's Custom Body Shop

Had a wonderful experience with my car repairs. The ladies at the front desk are so kind, and Ben + Tyler kept me in the loop on updates during the process. I am pleased with the work done & am so happy to have my car again thanks to everyone at Rods Custom.

We have been using Rods body shop for many years. I have never had a complaint at all with the work they have done. They do excellent work and the staff goes above and beyond to make sure things are done right. They keep you informed on the progress and have always finished the work sooner than expected. I am in no way connected to rods other than the fact that I am a very happy and loyal customer. Their excellent work and friendly staff are the reason I will always be back. Thank you.

Wonderful Service and Customer Care!!

They repaired my daughter’s 2020 Ford Mustang. She had a slight fender bender (in our driveway with my sisters car) and needed to get some repair work done. From the quote/estimate phase all the way thru detail shop and delivery, they were courteous and professional. Ben was amazing as the point if contact. He kept me in the loop on every step of the repair.
The car was in the shop about 8 business days total. And Ben called me every 48 hours to let me know at what point and stage the car was in. My biggest worry and concern was getting the paint to match, and I told Ben specifically that this was my biggest point of contention in this repair. The car is a 1 year only paint color called “Grabber Lime”. A few shops we went too for quotes said “we can’t guarantee a perfect match, but it will be very close”. Not good enough in my book!  I asked Ben and he went and talked to his paint techs and one of them used to work at Ford, and he said “I can get that matching perfectly, they won’t even be able to tell”. Well my worries were for nothing, the car looks amazing!!! They even went as far as to get insurance approval to replace both front tires, for safety reasons and being front steering tires, even though the damage was limited to just the right front corner fender, front clip, headlight and wheel and tire.
My daughter is happy to have her car back and I am happy with how the vehicle turned out. So much detail and care went into a small fender bender, that I can’t imagine having to handle a big job like a total front end or side impact repair.
My thanks to everyone at Rod’s!! From the ladies at the front desk to the estimator, Ben at drop-off and delivery, to all the technicians in back and to the detail shop that washed the whole car inside and out. You are all professionals in my book and have my business in the future if I ever need it again. Thank again!!!

I had a disagreement with a concrete column about who should occupy a certain point in space.  The column won.  Now my Tesla needed a new fender and some TLC. At the moment, Rod's is the only Tesla-approved body shop in town. Luckily, they are also top-notch people.  The quality of work and the customer experience were both superb.  The receiving area is very pleasant, which is a nice surprise.  Many shops like this neglect the customer's first impression upon entering their business.  These guys have it nailed.  Pleasant atmosphere, friendly staff, honest dealing. The staff seem to work well together to keep me informed of the progress. They delivered my car on time, freshly detailed, and with the battery topped off!

Rod's would be my first choice if I needed fender TLC  again.

2021 Tesla Model 3
Everyone here was wonderful during the entire process. I was contacted every step of the way and I never had to wonder what was going on with my car. If they needed my input, they made sure to reach out to me asap. When I picked up my car and inspected where the damage once was, I see the workmanship was top notch. The paint match has to be close to 100% because I couldn't see any discrepancies. I would highly recommend Rod's for any and all autobody needs you may have.

Midas

Beware! I had oil change done & the dude didn't put the cap back on! I was traveling and got to Athens exit when my car started smoking... opened the hood to find zero oil in it & oil splattered everywhere! Very irresponsible! When I went back they had already fired the person I had dealt with in the beginning....So that speaks volumes! Will take my business elsewhere

We had emissions system error and the good people took care of fixing it. They kept us informed of the necessary repairs and the cost. They were very considerate and got our car fixed. We are very grateful for their quality work
and definitely can recommend them.

Great management, trustworthy staff, and affordable costs. thank you so much for your kindness in the oil change tasks it is something they can accomplish very quickly for you. I'm grateful.

The actually mechanic did a great job on my car oil change. The front desk employee( bald, tall man) was extremely rude and not welcoming at all. Please do yourself a favor and not go to the university location.

Martin was great! Very patient amd knowledgeable. Was willing to explain my options and answer questions, so I understood the work that needed to be done. Will be back!

I called to see about getting my headlights replaced, and got right in for an appointment at a reasonable time slot for same day service. I don’t know much about cars, but Adam was extremely helpful. He not only took the time to explain everything in detail so I could understand, but also checked on some other much needed repairs my truck absolutely needed! I didn’t feel like I was being sold additional repairs, but what was actually in need and that is something I sincerely appreciate

I love this location. I've had work done here and I've had them check out my car a couple times and they actually said there were no problems. I'm always worried that mechanics will make something up just to charge me, but the fact that they've given the all clear twice, but performed work another time makes me more confident that they're honest in their inspection. They can often get me in same day (not always, but often), so I appreciate the speedy but reliable service. Great work!!

The Midas franchise located in Florence Kentucky, does an outstanding job and is very reputable repairing your vehicles. They do a fantastic job and are very thorough, and the cost is very reasonable highly recommend them to all those who need repairs on their vehicles.

I came to this business on Thursday 9/14 and was trying to get my tire repaired due to having a nail in it but unfortunately it was unrepairable. I ended up getting all new tires because I needed new ones for the winter anyway. The employees helped me locate tires and get them there the same day ordered so I can get my tires put on the next day. Although they were busy he was very patient helping me with ordering and getting my appointment scheduled. Thank you for being patient with me and helping me figure this out. Andre helped me the next day and was very nice .

I had an appointment at noon for an oil change got the car there about 11:30 come back about 1:30 and they never touched it so I don't know why they would let me make an appointment if they're not going to stick with the appointment so I had to go someplace else to get an oil change and it took them about 45 minutes and was 15 bucks cheaper. Never even got an apology for not getting my car in no nothing just handing me my keys and turn around and walked away.

Lones Body Shop

If you're looking for a body shop, your search ends here! Lones body shop is the best body shop you'll find in Madison County! They have excellent customer service and their team did an exceptional job on getting my car back to brand new condition. Great communication and I got my car back quickly. Thank you!

Lones autobody is top notch. I had to have a trunk lid repainted after a vandalism incident. After scheduling our appointment, we dropped off on a Monday morning and picked it up on Wednesday. The car looks new again.  This is the 2nd time I've used Lones personally, and I recommend them.

They did a great job on repairing my son's car. Jessica and Bobby were friendly and the whole process was seamless and so much better than the last experience I had with a different body shop.

This was an insurance claim.  There was a minor mix-up about payment which we were able to clear up pretty quickly, although it reflected poorly on the shop's organization.

The bigger issue was when I went to pay my deductible, the associate announced that she would be charging an extra 3.5% to my card to cover the cost of credit card payment.

When I protested, she announced that last year "they went out West and everyone does it there, so get ready, it's coming!".

I believe this policy should be disclosed up front as opposed to at the time of transaction.  Presumably, if there is no policy posted, then there should not be a penalty for choosing to use one method of payment over another.  Certainly, there is a cost to accepting cash or checks as methods of payment, are these costs also passed on as add-on fees to customers?

The actual work they did on my car seems to be fine, but the extra fee is just deceptive and ticky-tacky.  I passed this feedback on to my insurance company, and am leaving this review here, as well.  I should get something for my extra 3.5%, and getting this off of my chest will have to suffice.

EXCELLENT WORK! Hopefully I’ll never have to take my car to a shop again for a wreck, but I wouldn’t use anyone except Lones. From their customer service to the work they did on my Lexus, it was top notch. Thank you for taking care of me!

RNR Tire Express

So absolutely glad I found this place. After getting absurd quotes for brake caliper painting from other places I found RNR. They said give them an hour, supply your own paint (mine cost 10 bucks) and they'd do it for $50. That's 450 cheaper than everywhere else. It came out amazing!
Staff was helpful, taking the time to thoroughly explain everything.
Just got it done on my new car, looks great!

Stacie provided great customer service, answered all my questions and had the work done in a very timely manner! Was a great experience! Will Definitely recommend and be back! Thank you Stacie!!

I was a new customer buying my son rims for my son that lives in the area. Chris started off very rude. I simply asked about my sons rims he then stated I wish we could get you results fast. I asked one question and ignored his rudeness. Then after he looked he didn’t give me any options just told me he couldn’t get rims and tires same day or tomorrow. I then asked nicely can you recommend someone that may have them same day since I’m from out of town. He told me why would do that I’m not giving someone else business. I said buddy you been rude since I walked in and I may have came back if I didn’t find what I needed. This guy should be fired on the spot. He had no idea who I was and that I was paying cash. When I address his rudeness he slammed the drawer and yelled good bye.

I normally don’t leave reviews but had to on this one. Stay away guys I went down the street to discount and bought 3k rims and tires. Better experience there!!! Treat people right especially new customers. I told him I was from out of town.

Just had some new rims put on my Lincoln and they look nice, thank you. Great helpful staff and expedited the process so I can get back to work.

I've purchased tires from RNR & utilized them for routine tire maintenance. RNR must hire great people & train them well because they are experts in their field. The staff makes purchasing easy by objectively lays out the pros & cons of each product after narrowing the selection based on my specific needs. I feel like they give me accurate consultation & I'm fully satisfied with my new tire purchase.  In addition, they get me in quickly for service if I have a time constraint & make the process stress free. R&R is excellent at communicating all the way through the transaction so everything is transparent. There is never any mystery or surprises when I get the final invoice. I don't know if their prices are the lowest & its irrelevant to me. I'll gladly pay a little more for the professional service & fast turn around. I highly recommend doing business with RNR Tile Express.

Joe Hudson's Collision Center

I must say this experience was stellar..  Although STATE FARM WAS HORRID , The staff from the receptionist up to Mrs Tracey gave me nothing but warm, and sympathetic world class service…
Honestly, they deserve an award. Promptness professionalism period!!!

The work that was done made me smile, I was able to exhale from day one…

I definitely appreciate all the time and effort…
I understand going behind another collision shop to do corrective repairs aren’t easy but thank you for achieving what I thought was the impossible

To be clear, the repair is fine. It looks good and functions well. But what I was told originally would be a 4 day repair took approximately two months. 58 days. Only 30 of which my insurance gave me a rental car. So I was without a car for nearly a month. Joe Hudson's work is fine, but only if you can live without your vehicle for actual months. Anyone that needs a timely turn around of their vehicle should avoid this shop like the plague.

This was the most horrible experience I’ve ever had in my life! They took close to 2 months to fix my door. The communication was horrible. No call updates, I’d have to call and ask them why the finished date kept getting pushed back EVERY WEEK. Why would they wait to order my parts when my appointment was scheduled 3 months ahead of time. Because of them I had to find rides to work and come out of so much money. Would not recommend! They didn’t even fix the scratches on the left side of my car from the wreck.

Everyone at Joe Hudson's Collision treated me so well. They worked seamlessly with the rental company, insurance company, and had to send the vehicle off site to get some work done. The vehicle was trailered to another shop and they took great care of it the entire time. The work done was perfect, and the communication was top notch. I knew everything that was going on and timeframes for the work at every step. Great company to work with! A+++

Unfortunately I have had more than one experience with Joe Hudson, but fortunately I found an amazing collision center like Joe Hudson. Since moving to Alabama I have purchased two vehicles and both times my new vehicle was hit by another driver within 4 months of purchase.
Joe Hudson repaired both and both times Joe Hudson staff provided excellent service. From check-in to updates I have always been happy with the experience. As long as I am a resident of Madison County I will continue to use (hopefully won't need to lol) and refer anyone in need of the services Joe Hudson Bob Wallace location provides.

Fyda Freightliner Western Star of Northern Kentucky and Fyda Isuzu Trucks

This is the worst dealership I have ever been. They took a whole week to just to find out what codes are coming while the whole dealership is empty. They had no clue what’s going on and just make up problems to make it seem like they are working on your truck. They changed perfectly good batteries on a truck that needed the fuel system repaired. They ignored the code for the fuel system and decided to change the batteries instead and told us the truck is ready. 20 miles later I’m on the side of the road. Stay away and don’t get caught up in their lies.

Blessed to purchase parts at this place! Gentlemen at front desk is knowledgeable. First place out of 5 I called manager actually knows that alternator is universal thing and your truck may fit many options, instead of trying to sell the most expansive one or saying "we're out of your specific alternator and cant offer anything else.." Professional managers make a difference! Also shop mechanic helped to move pulley from old to new alternator(you need air/electric gun yo do it). Overall friendly personal. Thank you guys, appreciate your professionalism and good work!

Had abad leak on the cross fuel bridge on my Pete 379,
I called couple dealers but they gave me really bad wait times for days or even weeks..
Fyda got me same day in and out, excellent service.great people on the desk and my mechanic Shorty …👌 give five stars

The best Fyda Freightliner shop I’ve been to. Was told come in and they would see me and when I got there I didn’t have to wait long to be seen. They diagnosed the issue and repaired me within a couple of hours. Tyler the shop foreman was very respectful and upfront about everything which is hard to find these days and the service technician Trevor was very knowledgeable and polite and did a great job. They both went above and beyond to get me out the door. I will return for all my needs!

Left with the same problem as it came in with.I told the service writer everything the tech needed to know but he minimized everything into just a few words. If he's too lazy to write down all the info, he should let the customer fill out the write up sheet our self. There's a reason the customer gives all of the details!

South Louisiana Glass

South Louisiana Glass has helped with glass issues on several occasions. This time we dropped off two glass repairs: a storm door and a window pane, both were broken from lawn mower debris. We were in no hurry to get these back due to my husband’s upcoming surgery. I was impressed that they offered to repair the window on the spot, but we declined! Special glass had to be ordered for our storm door which would take about 2 weeks. I was a little disappointed when we picked up our order and we only got the cut glass for our window and had to go back to the shop. Ironically, glass was in the window frame and was put in a different location. I assume that they fixed the window when they got it and put it on the side,forgetting it had been done, because when I went back, they located the window and it was fixed! No real complaints! I’m still waiting to put them back in my door and window!

Super helpful, kind and friendly people here! They also do inspection stickers for a great price! Highly recommend!

They were very quick last time I went I was in and out in about 15 mins,if that

Been coming here to get my inspection sticker 3x. They are fast and friendly. I've never had a problem with them.

I made an appointment 3 weeks in advance for a Tuesday at 10am. Routine oil change. I called at 1:37pm to check on my car. The tech said we haven’t pulled it in yet. I said 4 hours is too long I need to come get it he said “sounds good”. No apology, acted like my time/business was of no value. When I came to pick it up, the guy who checked me in did offer an apology said the cars ahead of me took longer than expected. One car was in the bay when I arrived for drop off and zero were in the parking lot. This was my second time at this location and it was the last chance these folks had with me.

Chandler and his team was absolutely amazing! They not only got us in for an oil change literally on call but it ended up being cheaper than what was expected. Great service absolutely! So friendly and very helpful!!! I'm extremely pleased with the service and will be going back!

Dave and his team were all so friendly and knowledgeable. They gave me the best prices they could and finished my vehicle quickly. It’s nice to have an auto place so close by that’s trust worthy. Thanks again!

Called at 3 today they close at 5 they were able to get me on right away and make my car safe again so I could safely get back home to Indianapolis. Dave and his team went above and beyond for me. Very nice people great to work with. Would give 10 stars if I could highly recommend. Go here and talk to Dave he will get you fixed up in no time.

Dave and all the guys are great, I get free oil changes from the dealership and I come here instead because of the great customer service, it’s the only place I bring my car.

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