Chevrolet Madero

Lack of professionalism in validating guarantees, the brand is very bad

They quote you and when you go on the delivery date, they tell you which plant is no longer in process.

Terrible agency... from publication to date (08/14/23) they have improved thanks to their current collaborators, Agustín, Ana, Elena, Moises, the parts manager, 2 guys who deliver the cars that go to service, oscar and mechanics I don't know their names... people who like their work and do it with pleasure... to all of them, thank you 🙂. Blessings.

Nissan Autocom

MICHOACAN MOTORS SA DE CV

Good service from the sellers, the seller Armando treated us very kindly and we ended up buying a vehicle here. To date the vehicle has not failed and everything is in order 👌🏼

The sales staff is attentive and dedicated; In the workshop the attention is efficient and personal

Very good attention from the service staff, especially Aarón Ruíz

The quality service and attention is first class.

Honda Monarca FAME

Good service,very professional service representative.A bit pricey but done right!

It seems to me that the company trusts the brand and leaves customer service aside, even knowing with my husband that THERE ARE NO UNITS AVAILABLE, I started applying for a loan since February, to date I have not been informed if the credit was approved or not, the executive who attended me contacted us on 3 or 4 occasions, that is, a terrible customer service follow-up and when asking that the manager be informed of this situation to see a change of executive and will communicate with us (both physically at the branch and by telephone) this person never contacted us.

Disappointed, I took out a van for payment here, in this 2023... the procedure was carried out for the payment of said unit to be made. THERE WAS THE WAY TO GET THEM TO FINISH PAYING IN ITS ENTIRETY AND THEY COME OUT WITH THAT IF I PAY THE TOTAL, THE INVOICE VALUE OF THE TRUCK WILL LOWER ME. How bad are these types of policies in this company... AND DO NOT EXPLAIN THAT PART EVEN IN SMALL LETTERS

Nissan Acueducto FAME

Excellent service from the staff, very attentive and fast. I took my car for an insurance appraisal due to an incident and they explained the entire process very clearly to me.

The visit was to its workshop and maintenance department, the experience was extremely satisfactory, starting with the punctuality at the time of being attended to (the previously assigned time was respected), it was possible to enjoy free coffee and soft drinks service, a facilitated taxi service, to the chosen point, as a courtesy while the car was receiving maintenance.

I took my car for an accident assessment, they treated me very kindly and delivered the unit to me at the appointed time.

Volkswagen Autos Fame

We were interested in purchasing a vehicle and after receiving terrible attention from an advisor who left the process halfway and simply stopped answering the phone, I had to contact myself to report this situation and receive attention from another advisor.
Their attention was good and fast until the moment when, due to the situation already mentioned, we decided to purchase a vehicle from another brand, to which it seems that the resentful advisor continues to contact me, I understand "trying" to close the sale but through derogatory comments towards another brand and a certain level of harassment since it was already mentioned that the interest in all of the above was 0 and now mostly for all of this.
I consider that if the customer decides to opt for another brand, the best thing a seller can do is sell through service, not criticism and bad wishes to another brand and the buyer.

They have poor service, months to “fix” my car and when I go to pick it up, they are doing everything at the last minute. I left the car with them so they could fix something and they didn't do it. It seems to me that they consume warranty times. They do not give clear information.

An excellent agency for a magnificent brand, professional and serious service. Widely recommended.

Very good attention, let's hope the after-sales service has changed.

Toyota Valladolid FAME

If you’re a foreigner trying to buy a Toyota this establishment is horrible.  They ignore you and any type of assistance is futile.

Can´t speak for the dealership as a whole, but the salesperson who was with us, didn't present options, said that the vehicle we wanted to buy was oversold, that in the event we wanted to buy it we will have to wait a very long period of time because the waiting list was  in 5 before us, so we would be number six, if we wanted to trade in, he strongly suggested we sold our vehiicle elsewhere, because he said our car was practically a lemon, and offer peanunts for it. The brand is excelent, but they or at least he, treated us like he was making us a favor. Would buy the brand but in a different place.

They are clean and skilled, did the job in the time promised.Happy with this place!

Terrible service, from the receptionist to the sales agents, they serve you based on how you look and if you don't look like "money" they don't even approach you, you have to approach them to ask if they want to serve you...they don't tell you nothing about their product, nor are they clear with their financing, they explain the minimum of both the product and the financing. They basically kill the brand's reputation with terrible employees.

Kia Mil Cumbres

Highly recommend it, they have very attractive specials if you are considering buying a car, very friendly employees will work with your budget

Terrible service, every time I go to have my car serviced, or they want to give it to me with the tires low, or they don't give me the maintenance book, I have to go looking for it and they also don't record the maintenance, they give it to me outdated, it's a It's a shame that KIA offers such poor service to both the customer and the vehicles, I definitely would not have one again, because of the service

MG Morelia

Do not buy a car there, much less deposit the deposit of the vehicle, because they do not return it and they only drag you out, and do not follow up on it, I have been asking for my return for more than 3 months, and nothing more, I even had to go to Profeco because neither the advisor nor the manager show their face

Excellent attention, modern facilities, the most affordable in magnificent cars, good equipment and more for your money.

Terrible customer service, the workshop has truly been a headache, the management does not solve anything, the only redeemable thing was our salesman,

It took longer than they had said to deliver the service van.

Terrible for deliveries, we are disappointed. We still can't say if the car is good or not, we've been waiting for two months when they said it would be a month. They do not give certain dates and the down payment and first monthly payment have already been covered. If you want to purchase one, consider requesting a delivery date in writing.

Chevrolet Motores de Morelia

Excellent service from the reception module, channel one of the sales advisors and provide and clear up any doubts about the financing plans and the vehicle you require, in addition to accepting your vehicle on account as a down payment in the pre-owned area.

Excellent service, punctual delivery, generally good, my appreciation to Mr. Alberto Baeza super attentive and friendly workshop manager.

The lady at the reception was very friendly and provided good service.

However, the technician who attended to my car was unprofessional, terrible customer service, and they also lied to the customer. I do not recommend that technician at all.

The head of the workshop was very friendly and resolved everything that the technician caused and could not resolve.

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