MG Puerto Vallarta - Venta Autos

Please consider before buying MG. I have yet to have my car delivered and they expect me to pay for a car I have no received, seen or even driven. Their customer service and lack of professionalism is insane to me with so much competition. I regret ever walking in. Save the headache and buy somewhere else.

I tell you what.... MG GT + FLOSOL MG PUERTO VALLARTA are just a bad combination of a bad quality product and horrible customer service! IT HONESTLY CANNOT GET ANY WORSE THAN THIS!

WATCH OUT!!! Do a due diligence investigation of their products, their VERY limited service!

My car was towed yesterday to their shop at 10am and I am yet to hear from someone. NO LUCK getting answers about the status on my vehicle at their shop.

Terrible service, they say one thing and then another about the failure of my car. The car is new and already has defects, it turned off like that out of nowhere and I took it to the agency and what is the battery? In the end, it was bought there and days later the new battery leaks acid. They were told about that issue and they didn't resolve anything. My car has been there for more than a month and the stones that are going to be changed have not arrived and after all this time I have to wait and continue paying my monthly payments for a car that I am not using.

Terrible, I don't recommend it at all... Better look for other more recognized brands.

Totally bad experience with MG Puerto Vallarta. They are incompetent to resolve problems with the vehicles they sell you. They don't answer calls, you have to insist too much. Afterwards, they receive your unit for some warranty issue and they do not contact you, they do not inform you, the information they give you is verbal and they contradict themselves when they respond to you on WhatsApp. They treat you as a liar even if you have proof of what they have told you on WhatsApp. They tell you that the vehicle is being inspected, time passes and since they do not inform you, you go to ask in person and you realize that your car was protected, that is, they tell you that they are inspecting and in reality it is a lie. They threaten to take away your warranty but they do not comply at the time you demand. They tell you that they already ordered the parts and it is not true.

They delivered my vehicle exactly the same as I left it at the agency. That is, without solving anything. You ask for phone numbers and emails from the corporate office and they give you fake numbers (in my case they gave me the Renault Zacatecas phone number, when I requested the MG Plant phone number) and emails that don't work.

In short, my car has had a report since September 26, 2023, they received it until October 27, and since then, today is November 29 and they have solved absolutely nothing.

I do not recommend MG Puerto Vallarta. The vehicles are excellent, but the service is terrible. I know three MG clients who have been struggling even longer than I have.

The service is poor and incompetent, they take a long time to diagnose the problem, I do not recommend it at all, be careful with this agency, look for other maracas, is my advice.

Automotores Flova S.A. de C.V.

Much appreciated the help and service from Chevrolet.

Worst car buying experience ever had in my life!

Regarding attention. I have nothing to say. They receive me well.
Regarding prices. Like all agencies, the services are somewhat expensive.

What is terrible is the delivery of the unit.
Half washed they deliver the car to you. Like a transfer and that's it.

Pay attention at that point. The service good.

In particular in the service area, they tell you that the check is failing and that you have to change it because it turned on after the vehicle was serviced, the sensor was not available. I took it back because it stopped dialing after a few days, but they no longer attended to me, what if I didn't dial, they couldn't detect a fault. The detail is that if they had had it, they would have requested the change, but perhaps the problem that causes it to turn on would not have been solved. And I would have double spending, with no solution.

7 days ago I took my vehicle under warranty for a shock absorber and they told me that they do not have the part in stock or in another branch when it is supposed to be one of the parts that wears out the most on the streets of this city. I have been waiting for a week for a part that I can get at any spare parts store at the moment. But what is the idea of ​​purchasing a new vehicle if you lose more waiting for a part to arrive than buying them on your own? And now it turns out that I have to wait another week because the part has not arrived.

Ford Plasencia Puerto Vallarta

There are 2 prices here. One price for nationals and another for North Americans. They tried to sell me a truck $80,000 over asking price in both Canada and the USA. I confronted the salesperson, and he was unable to explain himself or the why's. Only saying it because of import fees. BUYER BEWARE!!!

My ford explorer made some knocking sound while driving. Ford checked it and quoted me new flechas (25.000 pesos total). However, they did not have the parts and said it would take a week. Well, i could not wait a week so i looked for a mechanic who has the parts. Once i brought my car there, the mechanic said, the flechas are fine. Just a lose part. He tightened the lose part and let me go without any charge. Dear ford, next time when you want to cheat a customer, make sure you have the part available.

way to service schedule needs lots of help. unless you have the VIN (here for some odd reason is called serial number) they won't be able to find you in their "system". good luck ... it's a Ford.  update: service buffoonishly incompetent. they don't even read the whatsapp messages THEY THEMSELVES SEND

My husband and I own a 2008 Ford Escape, which is obviously not a new car, but we've never had a problem with it. We paid $3,600 for a regular six month service, and have had nothing but problems since. Just two days after the service, the car broke down in a major intersection emitting black smoke, and we had to pay a mechanic $1,250 to drain oil from the car, as it had been overfilled. Less than two weeks later, we are now paying $3,500 to a mechanic after another breakdown. Apparently the engine was washed with water during the service, and a number of electrical issues have ensued. Recommend finding an honest local mechanic to take care of your maintenance. This has been a nightmare.

Wow!!!
I'm looking to buy a new car, so I thought I would first look at some reviews. I am so glad I did. I would say 80% were very negative. I just hope that the owners oof this Ford dealership will read these reviews and correct whatever or whoever is causing these bad reviews. On October 6th and 7th I'm in PV to buy a car. Thank you all for these reviews. I will definitely NOT be going to this dealership.

Hyundai Vallarta

Bought my car here a few years ago and I am about to go back to buy another one… very profesional and the service the provide is the best… totally satisfied.

Well, they're car salesmen, so you know they're going to push you. To test their cars, one salesman, who i won't name, took me on a wild ride to show the controlled back and forth motion of the vehicle and an emergency stop. Wild ride!

No cars to look at,  minimal information,
If you want to buy a car how knows wen it will arrive.
Friendly staff.
Just hope for the best.

I bought an Accent GLS 2018 and I was very impressed by my experience. My sale agent Alejendra treated me very professionally, was efficient with registration and delivery, all done with a smile!  I felt like a VIP with all the employees being so nice.
The service director Juan Carlos Duarte is notably very polite and helpful with any warranty visits.  Overall I am very happy with my new Accent GLS and my experience at Hyundai Plasencia Vallarta

Chevrolet Zumpango

Excellent service and attention, delivery was on time and as expected🥳
The seller explained everything to me in detail and is always attentive to any questions that arise, my recommendation is totally up to them.

Excellent service, highly efficient staff, I recommend it.

The Service and Attention that Miss Monserrat Mejía, who was my Sales Advisor, gave me is Excellent... I loved it!!!... I highly recommend them!!!

Excellent service and very easy to carry out your car purchase procedure

Terrible attention, they say that the credit is approved, you give the down payment and then they say no and they bring you around with your money, it is a fraud, be careful here!!! They also get upset when you ask for what you gave as if it were a favor, don't come to waste your time and money, disgusting service

Popul Auto de Puerto Vallarta

Pidieron un “apartado de 10,000pesos y dijeron que si la compra no se llevaba a cabo nos regresarían nuestro dinero en 2 semanas ya llevan más de dos MESES y nada de reembolso , y nadie se quiere hacer responsable , que lastima que el servicio al cliente sea tan pobre . They requested a down payment for 10,000 pesos and told us that if we didn’ buy the car they will return the money in 2 weeks, it’s been more than 2 months and no money yet, nobody wants to resolve this situation and return our money, the customer service is horrible. I don’t recommend this place if you are looking to buy a vehicle in a smooth process and forget to give them money upfront .

Won't be Rushing Back

At least I hope I won't be rushing back here. Now to be fair, I did go in without an appointment so I realize they were trying to accommodate me. It was only an oil change, which shouldn't take more than 15 minutes. They service tech told me 1 hour. That sounded reasonable considering I was a walk in.

What in the world made me think an hour meant an ACTUAL HOUR?

Three hours and $1900 pesos later, I left with my car and 6 new litres of oil and filter. BUT THREE HOURS??? If I hadn't been waiting in the showroom, I wouldn't have cared. If they had managed some expectations and said it would be 3 hours, I wouldn't have minded. I would have went and done other things. JUST BE UPFRONT AND TELL ME HOW LONG IT WILL BE!

Better to exceed customer expectations than overreach and fall short. I'll have to get one more oil change before heading back home for the summer, but I'll be looking for an express service somewhere else.

I purchased a new Tiguan here! I previously owned a Honda in PV and found their customer service as outstanding! Unfortunately my experience at this VW dealership has been atrocious! I made an appointment to have a breaking problem looked at.  Oh I should tell you that the car has 320 km on it. (Under 500 miles) My first disappointment was that I arrived at 9:00 am as scheduled. I found that no one in the service department speaks any English. They had reception call my salesperson and I had to wait for him to arrive.  I explained the breaking problem with them several times and they kept insinuating that I didn’t know how to stop on an incline! They finally agreed to check it out. They told me that they were very busy but to pick it up at 6:00 pm.  The sales person text me at around 4:30 to let me know that they found the problem and needed a little more time to fix it and that it definitely required being fixed! I was told that by  12:00 noon the next day that the car would be ready.  Before heading to the dealership I text my sales person to confirm it being ready.  I waited 45 minutes and no reply so I hired the taxi and went to the dealership!  Once again they had to find the salesperson to see if my car was ready.  They were not quite finished.  I could see my car on the lift behind the service managers desk through the window. After about 20 minutes with no activity around my car I pointed it out to my sales person.  He returned to tell me that there was just a plastic panel to be put in place.  After 20 more minutes of no activity I complained again. One of the service associates went out and about 15 minutes later the lift was lowered.  I waited 20 more minutes and once again no movement.  I pointed this out to
my salesperson and he came and told me that it just need to be quickly washed! 20 minutes later it was still sitting there so I went to the service manager, pointed to my car and told him that I needed it. I had now waited over two hours and I was going to be late for a meeting.  The waiting chairs are right across the isle from the 5 service associates desks. I was the only customer waiting for my car. They could see that I was anxious by asking my salesperson for help 4 times! I have always been very pleased by how helpful and English friendly the businesses and people in PV have been. This is the first time I have felt discriminated against. The feeling as they would look at me sitting in front of them waiting and say something to each other was annoying! They have no way to drop off or retrieve ones car unless the English speaking salesperson is there! They should not sell cars to English speaking buyers if they have no intention of supporting and treating that customer in a respectful and decent fashion! This is the worst dealership I have ever dealt with! This is the first time I have had difficulty with a business in PV. I GREATLY REGRET BUYING THIS CAR from this dealership!!!!!!

Overall very happy with my new car. Just one small dissatisfaction is that I am still waiting for a accessory 3 months later.

Prices for parts have gotten way too expensive. Better off going to Vallin in Versalles or RolCar for quality parts and Costco for Mobil1 synthetic oil. Staff are friendly and helpful.

Volkswagen Velox Zamora

It is an agency with a lot of prestige and many years of work in the city of Zamora Michoacán, always being from Volkswagen.

Its facilities are large and spacious, it has a large exhibition floor, although recently it does not have many vehicles to display.

The staff is very attentive and they try to be close to sincerely invasive people to support them with any questions.

It has pre-owned, spare parts, painting departments, as well as customer service, sales and administration.

It is an innovative company that is always seeking to offer its customers quality alternatives.

Good attention and quality of service.
In service they have excellent service, they provide transportation to your home when taking your vehicle and they always deliver it to you at the appointed time.
Totally recommended.

Excellent service!!! Even when it was closing time, they received my vehicle without any problem, very grateful🙏🏼

Nissan Autocom

Have to find someone to help me. Salesman didn't answer many of my questions or had knowledge of the vehicle I was interested in. Got out of there and went to Mitsubishi where they met all my needs

Very bad experience, I want to think that the person who helped me was in a bad way 😠
The receptionists were very friendly and helpful unlike the man😒

Kia del Duero

The sales advisor was really friendly and professional Aaron Acevedo congratulations and also for Gabriela Zavala both made my life very easy when buying my vehicle

Well, here it is very beautiful above the mountain, very quiet, everything here with the Trappist monks, here everything is peace, tranquility, one feels very, very, very well.

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