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I took the truck in for service. They have an express option, which was not so express due to the number of people they had, but they delivered it to me at the exact time promised.

There is a small waiting room where they treated me very well. A very kind man offered me coffee, cookies and water. I was working for a few hours and the Internet connection was good, plus there were plugs everywhere.

I went to a service location, they served me super fast, very friendly, and they even offered me coffee and cookies. They delivered my unit at the appointed time. This agency is really much better than the Vacqsa Constituents agency, that one is disastrous, don't even worry.

They serve super well, there is a branch of Banco Azteca in there, they give you loans on the same day and it's easy

Customer service times are very slow for the parts to arrive as well. The people are friendly but the service is very slow. I'm not coming back here

Customer service is very good, highly recommended

Automóviles De Querétaro, S.A. De C.V.

If you have an appointment it is faster to get some attention, if not, you have to wait but still the costumer service is great.

Poor service! There is not respect for Customer's time!

MG Corregidora (Querétaro, Qro)

Great service. Lovely cars. Good parking. Courteous personnel. I believe I'm buying there now.

I entered the agency, I spent 10 minutes and no one approached me to give me information, there were more than 10 people from the agency and no one even said welcome, good afternoon! Between some hugging and others looking at their cell phones. Not even the person at the reception noticed my presence, I wanted to ask for information about their trucks but terrible attention. The first impression is important. It didn't meet my expectations.

Terrible after-sales service. The car seat is electric and started failing the second week after I bought it. We wanted to send it to the workshop and they don't answer, they leave you waiting with the music playing when you want to do the service and they take a long time to resolve a "small" fault in their words.

Be very careful when they deliver your new vehicle. They will want to do it at night and they will have it covered, when the delivery arrives, they will uncover it and fill it with confetti so that you cannot inspect it. They delivered my new vehicle to me with a bang and they put the plastic films on the windows wrong. To this day they have not given me a response. The car rattles when accelerating MG5...Demand your rights

The service is good, but could be great. When I leave my truck for inspection, the advisor does not bother to ask if I have a means of transportation to leave the MG agency, as Chevrolet agency advisors normally do.

Kia Corregidora

Wonderful service, Manuel Herrera was a great and reliable salesman, understanding and happy to help me in English. I highly recommend him!

The dealership has really great people who are going to give you the best attention. The process was really smooth.

Great staff, everything is super clean, service department is always busy and they have so many people greeting customers and gathering information.
Only downside is the amount of time taken for fairly simple service procedures.

Six hours for oil change and rotate tires, change and add fluids. They bring you in early just to wait all day.

This time wasn't the best for giving me notice if my car was ready or not. I got a text from them NEXT DAY after picking up the car the night before.... needs some improvement

However, great care is taken handing the car back to me with verbal and visual explanations of what was done.

Other than the ridiculous waiting, it's a great place

Very slow. Not self starters. I was going to buy a car but they only waisted my time. To slow in response or any useful information. I hope they improve

Customer review for service from
Kia Corregidora, Querétaro
1) The Customer satisfaction survey came 3 days after the service occurred, so I was not eligible to fill it out.
2) I took my car into the Kia Corregidora, QRO for my 40,000 km service which should have been a quick easy experience. I had made my appointment on-line and indicated then that I would wait for my car. The last time I did this it was a 90 minute wait. This time it was over 4 hours.
3) When the service was completed, my assessor, Alejandra Duran, ran through the check list of all the items that had been serviced, assuring me that all was in good working order. However, on my drive back to San Miguel de Allende, the transmission would not downshift and engine light came on. I pulled over immediately, and tried to call my assessor. She did not answer, it was 5:14 pm.
4) I called my salesperson, Lizette, and even though she no longer works for Kia, she sent me the number for KIA ASSIST.
5) I had to go through 3 people to finally get a number and a person who could help me. My Spanish is quite good but I was having trouble understanding what the person at Kia Assist was telling me, and then he hung up. That left me sitting at the side of the highway, with no help on the way. My office, who called Kia Assist.
6) The person who spoke with my employee was rude but did eventually arrange for a tow truck. Help arrived from my company and we all went to the agency to drop off my car. The only people there were a night watchman who took my information and keys, and a salesperson, Manuel Herrera, who was working late - it was now 8:30 pm. Manuel was very helpful and assured me the car would be looked at first thing in the morning. By the time we arrived back in San Miguel, it was 10:30 pm.
7) The next morning, I took a taxi, a bus, and another taxi to arrive at Kia Corregidora QRO by 9:15, in hopes that I would be able to get my car. They had not yet requested a diagnosis when I arrived, and when they finally did, they could not find the keys. It turned out that the service manager had them in his pocket. The car was taken and hooked up to the diagnostics machine, and after an hour, they still could not tell me what was wrong. I had to leave it for further diagnosis.
8) I took an Uber back to San Miguel - the cost of this service was mounting, not only monetary, but in my time, and the time of my employees who came to help me.
9) Monday morning, November 14, I contacted Alejandra to find out what was going on with the car. After an hour she informed me that it was a wet connector from the "free" engine wash they had given the car and it would be ready today. No other explanation.
10) Alexandra asked what time I would arrive, so the car would be ready. I told her at 12:00 noon. I arrived at 1:00 pm. It was another 40 minutes before they brought my car out of the parking lot. No one offered an apology other than Manuel (who had been the only reassuring person) and I pointed this out to Alexandra. She assured me she would bring it to the attention of the service manager. I have never heard from any of them again.
11) Overall, I would give this service a 1 - one for Manuel who listened and apologized, unlike the service manager who walked right by me without acknowledging my presence, and the night watchman who did what he said he would. Other than that, though they assure you they are professional, they are not.

I am completely disappointed in this service and this dealership - this is the second time after a service that my car did not run properly, and particularly in KIA ASSIST, who would leave a client stranded at the side of a highway for hours and be rude on the phone for no reason.
As much as I like my car, the transmission has had small problems since the beginning and the service is not up to the standard that they claim it to be. My out of pocket cost for this whole ordeal is $1,625.00 plus the cost of wages and overtime for the men who came from my business to help me.

D. Jenifer Phillips Lopez

Cadillac, Buick y GMC Querétaro

Nice service, really focus on a good luxury car dealer. Nice COVID measures

Unprofessional agency in terms of after-sales service, I entered my unit due to a Chevrolet brand accident for bodywork and painting, I entered it there since they should have higher quality standards for the brand but they have less than a sidewalk workshop, they do low-cost repairs quality and they do not supervise the mais, apart from the fact that your car comes out all scratched

They did the basic service of my car (Buick Encore), when I got home I noticed that one of the rear reflectors was out of place... I called: can they fix it right now or do I go another day, young man? - Right now! - Here I go, 35 more minutes on the way - Young man, are you sure you didn't hit him? - Sure - We're going to have to disassemble the fascia - Mmm - Come tomorrow and just give the technician what he likes - listen but they said they were doing it right now - you have to disassemble the fascia - I left.
I fixed it because I didn't want to go around again so they could fix what they neglected to get away 🤷🏻‍♂️

It was not premium or luxury service :/

They owe me my invoice, by the way, which they said they sent the same day…

Excellent Service is not enough for a truck of that price but I want to say that it is a first-class agency just by having visited it once.

Distribuidora Volkswagen del Bajío (Camiones y Buses)

It is a company that provides excellent service and maintenance for freight cars and buses. Quality care.

Excellent personalized attention, if they do not have the part they support you to locate it and get it in a good response time to your needs

Excellent attention, they have all the models and offer several alternatives for you to release your truck.

Those who serve spare parts are despots, I go there as a last option.

Very good automotive agency. It is part of VW but dedicated to cargo vehicles. The attention they offer in the sales process, the resolution of doubts and maintenance of the purchased equipment as well as the sale of spare parts make the buyer or user of a VW MAN equipment feel well supported with highly qualified personnel to assist them.

CHEVROLET AUTOS SS DE QUERÉTARO

Great people taking care of your car.
Excellent service

Bought a Beat, stick shift all equiped. Great service so far.

The service is polite and quick. The part that I ordered was on time and the pricing was competitive with eBay and without shipping cost. They offer convenient parking, free coffee, and goodies.

Very helpful and curtious service! Unfortunately, they did not have both items I needed.

NISSAN QUERETARO ZARAGOZA

I was stuck in a parking lot with the car's battery run out, it happened that the Nissan Agency was next to this parking lot, so I walked in and ask if they could help with my battery, the guys were so nice and helped me to get back on the road in less than five minutes, they didn't charge any dime for their service which I truly appreciate. Friendly personnel and clean auto shop. Whenever I am in Queretaro, I will come to this place for my car service or anything related to my car (Nissan X-Trail)

Honda Fame Corregidora

An excellent place to buy a car, but the attention at the car service lacks organization.

Poor service for a Honda dealiship. Going downhill!

August 29, they tell me that the spare part arrives on SEP 15 and they still do not ensure its arrival. What would be 4 months to receive the spare part. 🫣 *On May 15 they received my CRV 2012 in service. Steering module failure. Pay the spare part. The advisor Mr. Villegas told me that it would take 2 months, today, August 18, he does not assure me if he will have it by Tuesday the 22nd. He had told me that it would arrive on July 31!!! I request you to help me solve the problem in your customer service and poor service in spare parts. It is my only vehicle in which we travel to the Medical Service to studies and specialties of the IMSS. We are two elderly people, so I beg you to take care of us. I very much appreciate your support and attention. Extended to September 15 😡 the receipt of the piece and they do not ensure its delivery would already be 4 months of waiting 🙏 Please help.

Zoom Motors

I bought a Mini Cooper 4 months ago. I waited a while to do the review to check the quality of the car over time. I can highly recommend the service from Zoom Motors, the quality and authenticity of the car and the mileage recorded. Excellent attention from the staff and great quality of cars.

Excellent cars!!!
Very safe place to shop. Widely recommended, I have made several purchases with him and no car has gone wrong in all aspects and we have already bought several cars from him.

Very good service, my car has not had any problems and the procedures were super fast. Quite recommended.

I have not had any problems of any kind with the three cars I have purchased, I highly recommend them.

The minute he shows the cars he is very rude, he doesn't even move from his bench to serve us and he doesn't lend himself to conversation. That's why they don't sell. Very bad

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