Kia Corregidora

Wonderful service, Manuel Herrera was a great and reliable salesman, understanding and happy to help me in English. I highly recommend him!

The dealership has really great people who are going to give you the best attention. The process was really smooth.

Great staff, everything is super clean, service department is always busy and they have so many people greeting customers and gathering information. Only downside is the amount of time taken for fairly simple service procedures. Six hours for oil change and rotate tires, change and add fluids. They bring you in early just to wait all day. This time wasn't the best for giving me notice if my car was ready or not. I got a text from them NEXT DAY after picking up the car the night before.... needs some improvement However, great care is taken handing the car back to me with verbal and visual explanations of what was done. Other than the ridiculous waiting, it's a great place

Very slow. Not self starters. I was going to buy a car but they only waisted my time. To slow in response or any useful information. I hope they improve

Customer review for service from Kia Corregidora, Querétaro 1) The Customer satisfaction survey came 3 days after the service occurred, so I was not eligible to fill it out. 2) I took my car into the Kia Corregidora, QRO for my 40,000 km service which should have been a quick easy experience. I had made my appointment on-line and indicated then that I would wait for my car. The last time I did this it was a 90 minute wait. This time it was over 4 hours. 3) When the service was completed, my assessor, Alejandra Duran, ran through the check list of all the items that had been serviced, assuring me that all was in good working order. However, on my drive back to San Miguel de Allende, the transmission would not downshift and engine light came on. I pulled over immediately, and tried to call my assessor. She did not answer, it was 5:14 pm. 4) I called my salesperson, Lizette, and even though she no longer works for Kia, she sent me the number for KIA ASSIST. 5) I had to go through 3 people to finally get a number and a person who could help me. My Spanish is quite good but I was having trouble understanding what the person at Kia Assist was telling me, and then he hung up. That left me sitting at the side of the highway, with no help on the way. My office, who called Kia Assist. 6) The person who spoke with my employee was rude but did eventually arrange for a tow truck. Help arrived from my company and we all went to the agency to drop off my car. The only people there were a night watchman who took my information and keys, and a salesperson, Manuel Herrera, who was working late - it was now 8:30 pm. Manuel was very helpful and assured me the car would be looked at first thing in the morning. By the time we arrived back in San Miguel, it was 10:30 pm. 7) The next morning, I took a taxi, a bus, and another taxi to arrive at Kia Corregidora QRO by 9:15, in hopes that I would be able to get my car. They had not yet requested a diagnosis when I arrived, and when they finally did, they could not find the keys. It turned out that the service manager had them in his pocket. The car was taken and hooked up to the diagnostics machine, and after an hour, they still could not tell me what was wrong. I had to leave it for further diagnosis. 8) I took an Uber back to San Miguel - the cost of this service was mounting, not only monetary, but in my time, and the time of my employees who came to help me. 9) Monday morning, November 14, I contacted Alejandra to find out what was going on with the car. After an hour she informed me that it was a wet connector from the "free" engine wash they had given the car and it would be ready today. No other explanation. 10) Alexandra asked what time I would arrive, so the car would be ready. I told her at 12:00 noon. I arrived at 1:00 pm. It was another 40 minutes before they brought my car out of the parking lot. No one offered an apology other than Manuel (who had been the only reassuring person) and I pointed this out to Alexandra. She assured me she would bring it to the attention of the service manager. I have never heard from any of them again. 11) Overall, I would give this service a 1 - one for Manuel who listened and apologized, unlike the service manager who walked right by me without acknowledging my presence, and the night watchman who did what he said he would. Other than that, though they assure you they are professional, they are not. I am completely disappointed in this service and this dealership - this is the second time after a service that my car did not run properly, and particularly in KIA ASSIST, who would leave a client stranded at the side of a highway for hours and be rude on the phone for no reason. As much as I like my car, the transmission has had small problems since the beginning and the service is not up to the standard that they claim it to be. My out of pocket cost for this whole ordeal is $1,625.00 plus the cost of wages and overtime for the men who came from my business to help me. D. Jenifer Phillips Lopez