Banco Falabella

Terrible customer service by the manager Marcela Ruiz. The bank was full of customers and she took NO effort to help anyone in the 1:15 that I was there. She would always defer the customer to wait for another person when she was obviously not busy. I tried to explain what my situation was and that it had gone unresolved for much too long, and she did absolutely nothing but continue to chat on her phone. During my wait with a bank member I asked her who Can actually help with this matter, and she stated that the manager could quickly help. I approached her for a second time and it was clear she wasn’t a team player and didn’t want to help the customer or her fellow employee. In addition, she actually became very angry with the bank member for telling me that she was the only one that could help in this situation. She also refused to listen to my problem both times I approached her. I highly recommend that the company finds another qualified manager with good customer services skills and that is a team player, both for the customers benefit and the stores’.

Upon entering you find a host who offers you directions and gives you a turn to be attended to. They have chairs ready to wait comfortably.

Terrible service. One box and one advisor for the entire bank. You must queue to enter, but if you come with a commercial offering credit cards, you can skip the entire queue and that's how the ONLY advisor attends you.

Terrible attention at the Falabella bank Santa Marta headquarters
A single ATM with the number of people here
3 girls for advice and only one for cash
It takes up to 3 hours for the customer to check out.
Disrespect.

I arrived at Falabella de Macro and there is only one cashier. I arrived at 13:59 AND THEY GO FOR C084 and I am C91. The observation is that the same man who is called Boss must act as cashier and customer service. Several people have already left because there is no good cashier service. Please increase the cashier staff. The boss cannot make the goal and save it. You can see his willingness to serve but the customers get annoyed and leave

Servibanca

They greatly improved customer service, they respect health regulations and are very friendly. Don't go asking for social security and insurance information because they don't give that information there, it's better to go to the central office located inside Homecenter.

Excellent attention, it has comfortable facilities, it is inside the same Falabella store.

It's good that there is falabella in this municipality, it's good

At this time it is already closed, fix the hours

Banco falabella

I feel satisfied with the service provided by the company, I just went to open an account and they treated me well, good customer service.

I consider that Falabella's support needs to improve, since I have had an unsatisfactory experience. It is unfortunate to have to go through situations of this type, since we expect a professional and efficient service. I'm surprised they haven't been able to fix a problem as simple as a missing charge on my card. I hope you can give me an answer soon as this has been a waste of time for 5 days now

For those who are having problems reactivating their savings accounts in this bank because the dysfunctional people want to force them to deposit 350 thousand pesos, send a formal complaint to WhatsApp +576015878000, which is the main headquarters in Bogotá and they will respond. through an official letter that can be reopened with any amount. You don't have to let him ride it...

Terrible service, no customer service, after waiting 15 minutes in line, the administrator comes out to say that because it is 12 o'clock they are no longer serving, there are only two people left in line, plus they never handed out shift slips as he says and evidencing that the last one to be let in goes to request a turn at the cashier, really these that call themselves banks from one moment to the next are the worst, they deceive people by wanting to offer them credit cards to have disk benefits in their warehouses and what they do is then come to say that they are different things, refund of money for online purchases where they take out the invoice and two days later they cancel it, without notification to the customer and a 4-month process and they still do not return it, let's hope that with the superintendency they do it, because it is the only way to put pressure on them to do what they must do by law.

Please show the telephone numbers of Cúcuta norye de Santander I need to communicate, my God is very impotent to have contact with you. Place more staff to attend, a lot of delay in the offices. Very slow all the three people who serve half.

You come to pay and it's always full, you're never alone, there's always a hand full of people.
Arrecha the pod to pay
And the worst thing is that television with the shifts sounds terrible
I like some cashiers

The service is terrible, for any procedure it takes two or three hours, even if the bank is empty, the advisors never provide an efficient service, they do not provide a solution to anything, it is seen that they train us because they do not know many things about the bank, they do not have the information. Here at the Homecenter Bucaramanga branch there are 4 cubicles and only two advisors attend, not having knowledge of the bank's things it takes more than an hour
With a single user, not recommended.

I have done well with the products you do not pay for withdrawals at any ATM with your payroll account. Another plus is that with CMR points you can get something that offsets the handling fee. The bank's hours are fabulous, they are open from Monday to Monday.

Yesterday March 19 / 2019. Falabella Homecenter Bank 45th street Bucaramanga. Terrible service, two hours of waiting, the system that generates the shifts is only limited to passing cashier and preferential shifts, leaving the normal ones only until it finishes with those previously named. Apart from that, 2 advisers who, seeing the waiting situation of several people, simply dedicated themselves to filling out their internal papers, but they did not care that people waited so long. They do not have a superior to whom they can go to report the abuses they commit. The person in cubicle 10 Katherine Rodríguez is rude, she attends to people without records and even with the client in front of her as in my case, she shamelessly begins to attend to other people who did not have a record for that unit. The other unemployed advisors quickly left the office for their homes, without attending to people. Terrible service and staff serving in that office. It shows that they do not have the gift of people to serve the public. They have titles but no education.

Banco Falabella Cacique

In this headquarters there are 5 modules but with only one adviser and dozens of people waiting. It is a shame that the more profits and money a company has, the more stingy they are. That translates into lousy customer service.

I would give 5 stars if it were not for the refusal of the request for 0 handling fee, also despite its extended hours the attention is too slow, I am satisfied with its products, I think that the one who speaks ill of a TC is because they do not know handle it.

Terrible service, like every bank or entity offers first-class things, having a verbal contract with the person who managed my opening of a credit account, they are already starting to charge me for insurance and things that from the beginning I showed my non-acceptance and having said that, I guarantee that no charge would be made, now I'm trying to solve it by taking my time for it and they don't even bother spending almost 4 hours in a chat that never had a solution and with staff that doesn't even have a spelling, what confidence can they give, not even a month with the card and now I will cancel due to your lack of respect and ineptitude for the customer

They inform me that I should NOT pay the insurance that Falabella covers me for the first 3 months and now they are charging when I asked several times to do it this way to the advisor who managed my credit card and account opening with this bank, and outside That's why the customer service is not the best, instead of solving it they try to sell me another insurance

Very bad experience, purchasing an appliance locally is exposing yourself to sellers, almost forcing you to purchase insurance, which is too persistent. The company should control this a little more.

Long waits, insistence on offering unnecessary insurance.

Terrible service, only 3 people serving when the office is full, BE CAREFUL to refrain from having accounts in this “bank”

The worst Branch in Falabella, always very slow service, the workers have no service attitude. The best branch, which was the one on the ring road, was closed.

Terrible customer service, every time I come there is only one cashier serving

Terrible customer service, workers prefer to gossip than speed up lines, they play with people's time in an incredible way

Excellent attention and the ladies willing to collaborate with the client and listen to suggestions Rating 10, thank you very much

Last year two extraneous transactions had to be investigated and remedied. I don’t like having an active chip in my debit card. They told me that they deactivated it but it turned out to be false. I destroyed the chip and they cancelled the debit card. Now I must go for a new debit card.

The lines for the assessor take too long. They should be offering chairs particularly to seniors. I had Coronavirus and my lungs are weak. I almost passed out waiting.

They are falling short, many people, few ATMs, waiting time for more than an hour. Your employees are friendly, but systems often fail. They offer free handling fee on some of their products. Easy access, shopping center parking. While you wait you can take a walk.

Several points to address if we are talking about excellent cleaning, but if we are talking about customer service, they still have a lot to improve and if we are talking about delays in service, if it is lousy, it is the worst Falabella bank I have ever been to, I hope they improve soon or better do another.

It took more than 30 minutes in a line to register and they only pass for consultancies.

They do not have any protocol for the elderly or older adults, they have to stand in long lines with nowhere to sit and the illogical thing is to have to stand in a long line for a priority appointment.
Terrible customer service and terrible advice to be able to make some payments that can be made in Homer.
There must be some change in this administration of this headquarters for acceptable service to be provided.

They try to mislead one, they put obstacles in the way of canceling the credit card, they fail to comply with promotions and offers, they refuse to give him the physical record due to "bank policies. They deserve zero stars.

The worst, how scary this bank

Being the last 10 there are only 2 people attending, 1 at the cashier and 1 in customer service, there are 9 cubicles in total... Do you still wonder why you lose customers?

Terrible service, slow, the cashier girl is not friendly at all and attending as if she were doing a favor.

They are excellent in their attention and kindness, VIviana is very helpful. Thank you for the extended hours.

Very good service, they are very fast and good people.

Banco Falabella Pacific Mall Cali

A terrible customer service experience with office manager Franklyn Bedoya, refusing to serve customers. He is a person who has no sense of belonging to the company and what he does is leave a bad image for the brand he represents. Better type of staff in this office is urgently required.

Customer service is very bad, being the only bank that works from Monday to Sunday, it should be the best bank in Colombia, with timely attention to the consumer, the advisors should have a good posture when serving, and at the tills when it is done Payments should be made by 3 people, always send the customer to the warehouse, knowing that the northern warehouse opens at 11 in the morning. Disrespect. But for one to acquire the credit card they want to lower the price on customers. There must be a head-to-head between the client and the bank and we all win.
If they improve customer service, training their advisors more, or hiring a workforce that is willing to provide good service, they will make a good bank. Good day

Well, it seemed like very good attention to me. Of course there is a small problem with identity and fingerprints. But everything is going well so far. So much so for the young salesman as they say. He told me when you come back, don't stand in lines, wait for me sitting there and I'll show you in when I'm done with the client I have. And so it is and it solves all my doubts. Of course, if we laugh a lot, I love making them laugh. And there are 3 very agile and cashier advisors. I hope you don't say: bad for what I say, but that's my experience there.

Terrible service, it seems that neither the management nor the employees care about the customer.

Poor customer service, staff leave their workplace and do not serve customers, leaving them stressed with their poor service

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