Bradesco

Banco Bradesco S/A

Real agency rubbish. They treat users, mostly elderly, like mangy dogs. They are clustered at the door outside the agency, while empty benches are exposed inside. It's a shame that such an agency exists.

Good bank, sometimes it takes a while to answer but it is understandable, service note 10

Bradesco - Santa Terezinha de Goiás - Agência 819

If you are an exclusive customer or intend to be! Know the service is terrible! They judge you by “color”, I heard from the exclusive account manager! That I'm a problem! When in fact you don't even want to look at my document! So if you can! Don't join this agency! I will report it to the Banco Bradesco ombudsman! I felt offended within the agency! That's when I was there! It was packed with people! And they judged me based on my color, without even looking at my documents! It won't stay like this!

I needed to open a salary account, they didn't care, because for them this type of account doesn't yield profits, I've heard from a lot of people that when they open this type of account, they also have difficulty.

Banco Bradesco - Agência 5809

There is no name in front of the agency, except for a tiny sign inside the agency, if you drive down the street you will hardly be able to see it. I had to ask around the street.

The employees are very helpful, but it takes a long time for people to be served, we spend hours waiting in line.

It's good, but we need more ATM, but there's only one, and payday is difficult

Banco Bradesco - Agência 0655

Terribly, the phone number available doesn't work, and there are no opening hours, so the quality of customer service needs to be improved a lot.

Banco Bradesco - Agência 5810

I've been calling the agency for almost a month on the number provided on the page, and they never answered, I think it's a total lack of responsibility and lack of work not having even an employee to answer a phone and answer your customers' questions, a An agency with this lack of professionalism should not be working, because if it is to work, it should work correctly.
I need to know if the agency has customer service for money order withdrawal. If I don't get an answer I'll have to travel from a neighboring city just to check this is a total disregard!!!

Very slow service over an hour waiting for service

BBVA

I arrive at the ATM on a Sunday at 10 in the morning and find it closed. Aren't ATMs supposed to provide service if the office is closed?

Since Bea the director left, it is impossible for someone to serve you, shameful, two companies in this branch for a short time.

Now I understand why they are closing most of the branches, for the service you provide, better closed, less expense.

This office is a shame. They close the counter at 11 in the morning and there is always a queue that you need to take the day off to do a 5-minute queue. Any time. There are people who take over because it's time to go to work.

Edit: You won't feel it so much, because a year later we are all the same. Greetings

My experience is disastrous, there is no way to contact by phone. The one that appears on the website says that it does not exist. They do not open any day in the afternoon for those of us who work in the mornings. In short, all negative.

I find the service regrettable, I have been calling for days and they don't even pick up the phone, after making an appointment through the app they tell me that they will call me on that day and I am still waiting for the call. (terrible service)

If you are thinking of depositing your money in this branch, I recommend that you do not do so.
Apparently quite incompetent people work here, there are not one or two problems that I have had in a period of 5 years with this bank.
The situation is the following, last year they broke into my account and carried out an online robbery through the pi application, of which the bank does not take responsibility, which no longer seems right to me, but without taking that into account, they have me for 3 months paralyzed.
First, there were a lot of problems getting the card home, I go to the branch and they tell me that I have to talk to my manager who is not there, that I should contact him by mail, I do it and this person doesn't help me. ABSOLUTELY NOTHING.
I'm still without cards, two months, when I understand that today 48 hours to receive a card at home are enough.
Not only with that, I find myself with a card that I cannot use, don't ask me why, nor can I access the bank's application because my identity has been phished, for this they do recognize that there is identity theft.
They tell me again to go to a Bbva office, which, by the way, with how unhelpful and inefficient the people who work in these are, I don't know why they exist.
I show up there, nothing, the same guy as the manager, in short I spent 3 months without being able to access my bank application, in these 3 months, I called 40 BBVA numbers that didn't solve anything for me either.
A very old-fashioned bank, which solves problems in a very slow and ineffective way.
The other situation, quite similar, I mention:
They stole my wallet 2 months ago, I ask for a card from the application, I don't know why they send me a duplicate of the lost one, but a duplicate that doesn't work, that doesn't even appear active from the application, they send me a card home INACTIVE, how can you be so inefficient?????????
We continued, he made a complaint and they sent me another card that takes about 15 days to arrive, well the really bad thing about this is that the card never arrived, it was never delivered to my home but in the application it says yes, it has been delivered on a Monday, when we were waiting for it to be delivered and it was not delivered.
We made another complaint, and they told us that the card would arrive in 48 hours, lie, false, lie after lie and deception after deception.
Now it says in the application that it will arrive on May 12, scary, another 3 months without a card and depending on my parents, who fortunately can help me.
But another person in my situation dies because they paralyze his life and don't give him any solution.
.
Do not put your money and trust in people who work so poorly and in this way.
Go to other types of banks that are better self-managed and more efficient.
By the way, comment that they have a 2.3 in the reviews speaks for itself.
I hope to save someone from putting their trust in these people.

I can't put zero stars because I don't have a choice, but they don't even deserve 1 star. The person who is in information (who is the face of the bank before the user) is rude, attends without wanting to help and from the start speaks to you without respect or kindness. Come on, I'm not going to EVER open an account in this entity and my husband, who has his account here, also retires. Lack of tact and respect towards bank users. If the first service is with this lady, I'll pass the bank.

In general, BBVA makes you very bad subrogation offers when a few years ago they would have fought, and they take a long time to respond.

It is a lack of respect and modesty the level of neglect to the client that exists in this bank branch, supposedly being the central one. THE WORST THING IS THAT THESE PEOPLE HAVE NO MANNER TO OFFER WHAT IS CALLED CUSTOMER SERVICE. A LITTLE DISGUSTING.

Having to wait 53 minutes to pay a simple receipt that, YES OR IF YOU HAVE TO DO IT BY CASHIER, is equally inefficient.

The worst thing, when asking why, the lady points out that they do not attend in order of arrival but DEPENDING ON WHETHER YOU ARE A CUSTOMER OR NOT AND YOUR AGE. So far, you can understand the AGE thing.

However, that you are there and 20 people who have come after you are attended to reflects the VERY HIGH level of LACK OF COORDINATION, LACK OF LEADERSHIP AND BAD ORGANIZATION OF CUSTOMER SERVICE.

Just a recommendation, what you can do if you want attention to flow more and, at least people will know that it is so, you have to do, at least:

queue for customers
Queue for non-customers
Line for the elderly, pregnant women and people with functional diversity.

Based on that, organize.

Terrible service at the checkout, only one person serving and many customers accumulating and there is no room to wait. The teller at this bank is very slow, it seems like she does it on purpose, of course because she is paid for her hours, she serves 20 or a single client in her schedule but it is a lack of respect for other clients to have to wait 2 hours to be served . Terrible service

I was at the branch this morning to collect a settlement that the Oropesa branch was not able to. The girl who assisted me (after this being the 3rd time I have tried to collect it), explained to us how we would proceed, and while I contacted the telephone number of my old position, she went out of her way to help me as much as possible.
A decisive, efficient, pleasant person with a desire to work.
Finally, we were able to collect it. In Castellón, not in Oropesa, where I temporarily reside.
People like her make it a pleasure to serve you.

The attention in the office is disastrous, little predisposition to help the client and even less desire to do their job

I sent an email to Arantxa, from the first table, months ago, asking her a question, and she has not answered me. In that bank I have my payroll domiciled and in the end I have to look for my life with the application or with the general customer service telephone number.

Today I went to this office - all excited - to open a Youth account for my son. Disappointing service. Unfortunately they have lost a customer.

A huge line. Only one person, the cashier. Nobody else. I ask if someone can help me to open an account. The cashier kindly invites me to stand in line (~20 minute wait) to make an appointment and..... come back another time.

Yes, of course, I could have opened the online account, but I moved because I wanted to see the service "in situ" before being a customer of this bank.

Too bad!

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