BBVA

I find the service regrettable, I have been calling for days and they don't even pick up the phone, after making an appointment through the app they tell me that they will call me on that day and I am still waiting for the call. (terrible service)

If you are thinking of depositing your money in this branch, I recommend that you do not do so. Apparently quite incompetent people work here, there are not one or two problems that I have had in a period of 5 years with this bank. The situation is the following, last year they broke into my account and carried out an online robbery through the pi application, of which the bank does not take responsibility, which no longer seems right to me, but without taking that into account, they have me for 3 months paralyzed. First, there were a lot of problems getting the card home, I go to the branch and they tell me that I have to talk to my manager who is not there, that I should contact him by mail, I do it and this person doesn't help me. ABSOLUTELY NOTHING. I'm still without cards, two months, when I understand that today 48 hours to receive a card at home are enough. Not only with that, I find myself with a card that I cannot use, don't ask me why, nor can I access the bank's application because my identity has been phished, for this they do recognize that there is identity theft. They tell me again to go to a Bbva office, which, by the way, with how unhelpful and inefficient the people who work in these are, I don't know why they exist. I show up there, nothing, the same guy as the manager, in short I spent 3 months without being able to access my bank application, in these 3 months, I called 40 BBVA numbers that didn't solve anything for me either. A very old-fashioned bank, which solves problems in a very slow and ineffective way. The other situation, quite similar, I mention: They stole my wallet 2 months ago, I ask for a card from the application, I don't know why they send me a duplicate of the lost one, but a duplicate that doesn't work, that doesn't even appear active from the application, they send me a card home INACTIVE, how can you be so inefficient????????? We continued, he made a complaint and they sent me another card that takes about 15 days to arrive, well the really bad thing about this is that the card never arrived, it was never delivered to my home but in the application it says yes, it has been delivered on a Monday, when we were waiting for it to be delivered and it was not delivered. We made another complaint, and they told us that the card would arrive in 48 hours, lie, false, lie after lie and deception after deception. Now it says in the application that it will arrive on May 12, scary, another 3 months without a card and depending on my parents, who fortunately can help me. But another person in my situation dies because they paralyze his life and don't give him any solution. . Do not put your money and trust in people who work so poorly and in this way. Go to other types of banks that are better self-managed and more efficient. By the way, comment that they have a 2.3 in the reviews speaks for itself. I hope to save someone from putting their trust in these people.

I can't put zero stars because I don't have a choice, but they don't even deserve 1 star. The person who is in information (who is the face of the bank before the user) is rude, attends without wanting to help and from the start speaks to you without respect or kindness. Come on, I'm not going to EVER open an account in this entity and my husband, who has his account here, also retires. Lack of tact and respect towards bank users. If the first service is with this lady, I'll pass the bank.

In general, BBVA makes you very bad subrogation offers when a few years ago they would have fought, and they take a long time to respond.

It is a lack of respect and modesty the level of neglect to the client that exists in this bank branch, supposedly being the central one. THE WORST THING IS THAT THESE PEOPLE HAVE NO MANNER TO OFFER WHAT IS CALLED CUSTOMER SERVICE. A LITTLE DISGUSTING. Having to wait 53 minutes to pay a simple receipt that, YES OR IF YOU HAVE TO DO IT BY CASHIER, is equally inefficient. The worst thing, when asking why, the lady points out that they do not attend in order of arrival but DEPENDING ON WHETHER YOU ARE A CUSTOMER OR NOT AND YOUR AGE. So far, you can understand the AGE thing. However, that you are there and 20 people who have come after you are attended to reflects the VERY HIGH level of LACK OF COORDINATION, LACK OF LEADERSHIP AND BAD ORGANIZATION OF CUSTOMER SERVICE. Just a recommendation, what you can do if you want attention to flow more and, at least people will know that it is so, you have to do, at least: queue for customers Queue for non-customers Line for the elderly, pregnant women and people with functional diversity. Based on that, organize.