BBVA

Very good treatment, they resolved my doubts perfectly

I am delighted with the attention of the director

This review is about the Hondarribia office. The current team is very close and professionally highly qualified.

Terrible customer service. Due to incompetence and little knowledge of their conditions. The client ends up paying commissions and interest of more than €100… Total lack of professionalism.

They have been very kind to me because despite only having an online account they have treated me like any other client and Yolanda has gone out of her way to help me with my problem, I am very grateful and the customer service is unbeatable.

Very bad worker, a blonde girl doesn't want to serve... She charged me a commission when I asked, she didn't say anything until a month had passed... It was to pay a water bill, she said, call them, they'll tell you where you have to pay, gone to another bank, a Irun paid me there... What racism... I don't recommend this bank...

I went to ask about a commission that they charged me by mistake and their response was that they can't do anything at the office, I should call by phone or do it online. You also cannot deposit cash into your account unless you do it through the ATM...
Completely useless office

Oficina Banco BBVA

Excellent treatment from Estíbaliz.
Super happy with her.

Excellent attention.
The girl who served us is lovely.

Estíbaliz is a true professional.
Attention 10.
I am delighted with the treatment, advice and seriousness
Without a doubt, in the times we are in and the attention received in other entities is the best change I have made.

Traveling through the Basque Country, my partner and I had a financial problem, we made an appointment at a nearby office and everything was perfect. Small but clean place and no queues. The guy who served us was very efficient. We are very grateful for the advice he gave us both for the help received and on the investments to be made for the future.

Banco Itaú - Agência 7962

Most restricted bank of all, few branches, somewhat insecure branch at ATMs. Bad parking. Cashiers are fast.

My experience at this agency is mixed. I consider the final service, when it is time to be attended to, to be good. They are practical and helpful. But on the other hand, the previous steps need improvement. Last week, along with many other people, I stood in line outside for more than two hours waiting to be allowed in and then receive a password and have a second wait. In case anyone reads this comment and is not from the region, I inform you that the city where this agency is located is neighboring Teresina, capital of Piauí, famous for its hot climate. Try to imagine what we went through outside the agency at this time of year (August). However, I would like to state that, compared to its competitors in the city, it is the agency that divides my opinion. I see positives and negatives. The others, due to the way they tap dance on the clientele, don't share my opinion - they are terrible. There, the waiting time in queues is a waste of time, ATMs constantly having problems, haughty attendants, always with an air of superiority compared to the humblest people. The impression it gives is that because it is a city in the interior of the state, things could go either way. Now, at this Itaú branch, even though the queue takes this absurd amount of time, I can notice their attempts to improve. I have to admit that the ATMs have problems, but when I come back I realize that there are repairs, are there haughty attendants? Yes. But there are also good attendants and they almost always provide satisfactory service.

Very calm place BUT THERE IS NO BICYCLE RACK .... and the service takes a long time even though there are few people

Very small agency, which can be strange... However, excellent service. There are no seats for the public, too many people saw it!

I've been with the bank 🏦 for over 2 years and it meets my banking expectations. As for the aforementioned establishment, it needs considerable renovations, management and HR reform is more bills of 5, 2 and 10 reais.

It seems like an anecdote. I put the money in the ATM. And when it came time to give me €7 in cash changes from the amount entered, an error occurred (because I didn't have €1 coins, I imagine), but it was not detected. So these €7 were not deposited into my account and I did not receive them in cash either. The cashier is not able to detect the error and steals your money. I couldn't believe it, but that's how it is. Aahaha, the screen said: "Collect the changes." But what changes? You didn't leave me anything! Anyway. Luckily it was €7 and not much more. This is truly a shame.

It's my bank but they're really slow, half the time I leave without doing the management. They have a very good management App, but you're forced to have a different phone number per account. (That's how I understood it,) Well... yes, the mobile is necessary and blah blah blah, but if one day I don't have a battery or coverage I'm left without operating in electronic banking. In short, it is progress... or, maybe not?...

slow, the ATMs out of service and it seems very strong to me that yes or if you have to enter the money through the ATM, totally you can't because they are out of service or there is a queue

Little service, they send to the center to make arrangements or withdraw money from a certain amount

My grandmother, who was 92 years old and had her lifelong home insurance domiciled (they were aware of this) at BBVA Pº Colon, was sold a home insurance policy. You have to have a little more ethics, not everything in this life is selling insurance. He has been paying for two for 5 years. Let's see if you look a little more at people and less at money.

To open an account everything quickly and well. But then there is no one to speak and you can make an appointment. When you call, the answering machine comes out and tells you to try again later, you try through the app, there are never any appointments available. I have been trying to connect with my Manager for two months and no matter how many emails and messages I send to my mobile, I still have no response. I find it embarrassing

I give it one star because it won't let me give less. In my opinion, the lady at the window is a despot and arrogant. CEO whose name is Marian. I have gone to make a request and in a very bad manner she tells me that if the director is not there to sign the document I cannot, by chance the director arrives, I speak with him and he tells her that yes, he should make the request for me. . While I am talking to the director, a woman who was behind me puts on the window to do what she has to do. When this person finishes, I get in and she continues to bother me and goes back to talking to the director, if that were not enough, even though I am at the window, she continues processing the documentation of the previous client and to make matters worse, she tells me no. He goes to serve her first because hers is fast, I tell her no, I was there first and the lady also tells her no, no, I was there first. She continues with the lady's processing and since I don't move and the window, after a while she leaves the lady's thing and gets on with mine. He continues to give me all kinds of problems, to the point that he gives me the documentation. I tell him again that no, let him do it for me and in a very bad manner he takes the papers again and finally gets down to it. It takes less than 3 and a half minutes. What a pity!! With people who are willing to work and be kind to the public and they have this woman.

The order of arrival is not taken into account. I continue waiting for more than an hour and the employee telling me that she would attend to me later did not do so, passing many in front of me (I had a ticket)
I was motivated to open my account but I don't want to go back

I went first thing in the morning to pay a tax (model 700). I have been attended by a lady who has told me that due to a missing piece of information, she cannot do it. That I call BBVA in Las Palmas de G.C to solve the problem. In the Call for oppositions it appears very clear that outside the CC.AA of the Canary Islands the 700 model is giving problems and that a bank employee must take charge and call. I quote the words of this lady:
« I am not going to carry out this procedure because I am not going to waste my time calling. Besides, I have a lot of things to do ». On the other hand, he maintains that "Today, non-customers are not served" and there is a sign that says that non-customers will be served on Tuesdays and Thursdays (today, 12/27/2022 is Tuesday, what a coincidence!) SHAMEFUL , PENOROUS AND SAD THE TREATMENT RECEIVED BY THIS LADY who has taken me for a fool. Luckily the Director kindly solved the problem for me. If it weren't for him, I wouldn't have been able to sign up for my CCAA's Education exams.
I hope this lady knows how to treat her clients better since she works with the public and her lack of professionalism, tact and empathy is incredible.

Banco Itaú - Agência 0344

Terrible service, and different if whoever assists you is with your kra, you will have all the exact and complete information on what was resolved, otherwise you will only be informed with what she thinks you should know, and for the same problem as the person you are dealing with. give information! Terrible

Excellent service, I've had my account since 1997, I already owed it and paid it 🤣 and so on, life goes on

Pleasant service, accessible and practical bank, however security and biometrics issues make the bank difficult to use as it does not have branches throughout the city or throughout the state. The agency was then overwhelmed by the other two that closed.

Banco Bradesco - Agência 0405

For those who are in doubt, I leave here a more recent comment, the queue is not that big (at least on the day I went), but it doesn't move. It was around 2:30-3:00 in the queue outside and at least 1:00 inside the agency. It's horrible, stress is enormous. If it's a priority, I recommend that you go straight in (there's a priority queue outside), because if you're going to wait outside, you'll wait, but you'll wait a long time.

The way this bank works is impressive! I spent a whole day solving a salary account situation, initially in a kilometer queue outside, on the sidewalk, then inside the agency in another queue.... I just wanted to see a way to withdraw my salary (without a card) , but there's simply no cashier inside the bank...kkkkkk ..don't worry, there's still more: They gave me a TEMPORARY CARD that wouldn't allow ANYTHING other than withdrawals. Anyway, with it I could even withdraw there at the branch terminals, but it was almost 6 pm and I couldn't leave there with cash. Surprisingly: it turns out that this TEMPORARY CARD only works for statements and balances....LOL !!!!!NOTHING ELSE IT DOES! And until now I am unable to pay my bills.... Absurd my people! WHAT A HORRIBLE BANK...

Quick service, the attendant was helpful and polite, resolved my request.

Service OK; Problem solved without any hassle. Information in the app is limited, extracts too.
* I prefer the Inter and Nubank apps, they have detailed information on all transactions/statements.
* OBS: they insist on offering the international Gold card, however, they inform that it is without annuity, which is a lie (annuity is charged after 12 months, amount 12 x R$ 35.00 (R$ 420.00) .

Bradesco Prime

We went to the branch in the morning, around 11:20 am, me, my sister with a baby in arms, to register a password for use in the Bank's App.
The employee saw that she was preferred and didn't give priority to the service, it's already 12:37 pm, she still hasn't been attended to. It's my niece crying because her lunch time has already passed. Here is my indignation. Would give a ZERO , no stars. January 9th 2020.

Terrible attendance! Terrible reception ... They don't pay attention to you, much less a "wait a moment", I felt invisible. Soooo long delay in service. It took me more than 1 hour to pick up a simple card... Disgusted with this customer service!
I'm giving 1 🌟 because we don't have the option to give none!!

Terrible attendance! Few employees to help customers. They don't even give priority to mothers with infants. Child crying here and mother waiting more than 1 hour to be seen!

agency that does not deposit checks, does not have a manager to assist you, to make large withdrawals, they recommend going to another agency with a scheduled time. Almost everything here doesn't.

Bad service, manager doesn't respond, doesn't respond to messages.

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos