BBVA

The customer service of this bank is what I would value the most without a doubt!

They get hacked, they get data, they make purchases with your cards and nobody knows anything. Laughing at someone else... I doubt I'll ever go back to a bank like this, where network security is nil.
I have to leave work to see what solution they give me, because by calling by phone they give you an email to investigate, it turns out that it is useless. For the evidence you send that you have not been there. And since they don't give me any decent solution, I've decided to leave the bank. Since I don't feel safe in a bank that gets hacked and we also have to pay for it ourselves.
to freak out
PS: They haven't bothered at the window or the director of the branch to fix it either.

The ATM does not work every two by three: either it swallows the money, or it does not have change, or it directly says that it cannot serve you, or it swallows the card, etc. There is only one window to attend and it is not that it works exactly fast.
Since the pandemic, the office opening hours have been reduced from 8:30-11:00 and have not been extended.
There are always queues that make you lose a lot of time. A shame.

There are always super nice directors in this office although it would be nice if they stopped changing them. Highlight the professionalism of one of the agents of this office. Sorne, a person who always resolves any questions or incidents.

The treatment of the director is a shame, there is no money in the ATM, you cannot withdraw it but they charge you at the window, everything is surreal.

BBVA has no shame, they are getting rich with the sky-high Euribor and they do not offer any deposit to clients. Loan sharks and SCAMS.

I don't understand the confidence that an employee has to call customers heaven....
Where has this been seen.

Terrible attention, they refuse to carry out a simple procedure because they have the account in another office. Unqualified staff with little attitude.

Terrible attention, specifically from the employee of the Catholic Monarchs office, I am going to ask about opening an account which is announced on their website, and the employee is not even aware that it exists, what a professional! In short, a shame; If anything they should train their employees a little better.

Terrible customer service, the worst of the worst.

I don't like the attitude of the agents to solve problems, they are not involved enough, at least in my case.

Be careful if you are not Basque and enter this branch. The worst treatment I have ever received in a bank. Nazis...

I went to pay a receipt from a private entity. The employee in very bad manners told me that she could not do it for me for another 14 days (it will be bank policy) and that if I needed it I had to do it myself at the ATM. I had already tried it and the code reader didn't work, so I had to leave without being able to do it. Very bad treatment and very unfriendly.

lousy attention I go to the Zabalgana office to enter a cartridge of 40 coins and they want to charge me a €10 commission. According to their commission rate, no commission is charged below 50 coins. Despite this they insist that I have to pay the commission from the first coin. In other words, if I want to enter a cartridge of 40 20-cent coins that have a value of 8 euros, I have to pay a commission of 10 euros. If I don't agree, I should talk to the director, tell me. In other words, to enter a cartridge of coins without being charged a commission, which is what they put in their rates, I have to GO TO THE OFFICE FOR THE THIRD TIME TO TALK WITH THE DIRECTOR. I have already filed a claim with Kontsumobide

Money entry problems at the ATM and Mr. The office does not even bother to check, just to say that the ATM works and that they no longer enter the office after hours. Disastrous customer service... Then call me to offer me insurance or sell your products that I will attend to you just as you have done with me in the office. What worse bank than Bbva...

There was only one man serving, quite arrogant and very unfriendly.

The service offered by BBVA in Zabalgana is truly rubbish, and extends to the majority of its branch network. The office closes ALL August and they only leave TWO for the entire city. Not happy with that, the ATM, for a change, does not work.

It is without a doubt the worst bank branch I have ever come across. They don't help the elderly, when the ATM is out of service, they charge you to withdraw your money from Ventanilla and they tell you that even if the ATM doesn't work, they have to charge you. You have to go make a claim to get that money back. The director of this branch looks like a minister, she only attends you by appointment and even if the office is empty, she is not able to help you. The best management I have done is to cancel the BBVA account.

The director of this branch is dedicated to recriminating and yelling at older people who, due to their circumstances, do not know how to use the ATM and go in to withdraw money from the cashier. Disgraceful behavior of an employee. I will file a formal complaint with BBVA and will reserve any other legal action that may correspond to me by law.

25 years as a client at BBVA, 2 payrolls at the entity, my wife's and mine. A mortgage, money in a checking account,...
208 euros of maintenance and administration of the current account for 6 months. The director, a certain Rodrigo, says that it is well collected, which are conditions approved by the Bank of Spain. With the money I canceled the mortgage and I will disassociate myself from the entity. No matter how much tie you wear, you are careless, and it is not an insult, it is a description. In order to change the conditions you would have to have consented to those conditions or at least if you were a diligent employee you would call to warn or minimize the bleeding to a customer as much as possible.

Scammers. Both Teresa and Rodrigo are scammers. 15 days for a mortgage and they let the days go by and the days go by and after a few calls they say they have to raise the interest rate. Shameful, without information and they tell you that they call you and they don't call you. Do not go to that bank, everything they say is lies for the benefit of the bank. Unemployed is where they should be instead of running a bank

I read comments from other people and I have to say that they have always been very attentive and correct with me.

The cashier must be a spontaneous person they saw on the street and put to work there. Because otherwise it is not normal, I really tell you, the behavior of this human.

There are slow people, there are inefficient people, and then there are others who got in line to have everything -> slow and inefficient.

The person at the cashier did not want to attend me to make a payment, he told me that at the cashier and I asked him to explain how to do it and he told me that he could not attend me. I was with a baby in my arms. Little empathy and bad service

Attention from 10 on the part of all the employees, especially the girl who has attended us at the till, has given us many facilities. That's how it feels good

They have not wanted to assist us to make a payment. First they told us that it wasn't there, when we said that it was one of the accredited banks, the lady at the cashier looked for excuses.

MEDIOCRE CUSTOMER SERVICE!! People in Ávila are worth personal information from the bank. Acquaintances with full accounts..that's right
the difference

Only one ATM for an entire neighborhood and most of the time it is out of service, they should put one ATM outside and another inside, with all the space they have and only one ATM

Terrible service... I don't understand what the policies of this bank are based on. The one that attends super edge or I don't know if it will be racist. And the appointments are only by phone and I asked for two and they never called me. And the cashier swallowed a card that is from Colombia and the woman who works there is determined that she will only deliver it if she is given the full number of the card, it was not worth it for her to present her passport, which is the valid document at this time and in this situation. That is to say, that anyone who goes with the card number is given it??? Very bad attention in this branch on Calle Venezuela in Vitoria

Amazing, the telephones must be for decoration, because they don't even take you, it's easier to ask the pope for an audience than to contact the office. Anyway, this bank thing is going from bad to worse.

Less and fewer services and more queues. Bad experience

Super bad service and misleading, Juan Felix attended me, when I opened my account he told me that I had to take out insurance yes or yes, otherwise I could not open my account, at first he wanted to nail me an insurance of €30 and in the end he contracted one of 5 €, what's up? When I asked him if he could unsubscribe me, that if I didn't have money, they were going to charge me, he told me two things: that after 6 months I could unsubscribe and that if there was no money, nothing happened, they don't charge. red NUMBERS, because as
I had no money, they left my account in red. I CALLED AND NOBODY ANSWERS, honestly a great disappointment because with how nice Juan looked he turned out to be a viper, yes, VIPER, a leech, when the year passes (insurance ) I will close my account, A BIG SCAM

Last Friday, October 29, I made a deposit of 100 euros in this branch. I was in a hurry and I have little experience in entrances. I think the operation did not end well. The fact is that the operation does not appear registered in my account. I live in Portugalete and for work reasons I cannot travel. I have called by phone (945227600) 45 times between yesterday and today, since Monday was a holiday. I haven't been able to get them to pick up the phone. Although I know he is active because sometimes he communicates. I have sent them SMS, also without response. I think I'm out of my money...

THE WORD IS DISGUSTING, THEY HAD SPOKE BADLY TO ME BUT I COULDN'T IMAGINE HOW MUCH, HORRIBLE EXPERIENCE AS A COMPANY, NULL TREATMENT, THEY DON'T ANSWER EVEN ON THE PHONE, they don't respect the agreements established with the companies, they start charging you non-stop commissions, I don't know I recommend it not even to my worst competitor, HORRIBLE

I opened an online account "without commission" the first time I try to carry out to transfer payslips and receipts asking for a document of ownership of the account... they nail me a commission of €2
I do not recommend the bank for future clients

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