BBVA

They get hacked, they get data, they make purchases with your cards and nobody knows anything. Laughing at someone else... I doubt I'll ever go back to a bank like this, where network security is nil. I have to leave work to see what solution they give me, because by calling by phone they give you an email to investigate, it turns out that it is useless. For the evidence you send that you have not been there. And since they don't give me any decent solution, I've decided to leave the bank. Since I don't feel safe in a bank that gets hacked and we also have to pay for it ourselves. to freak out PS: They haven't bothered at the window or the director of the branch to fix it either.

The ATM does not work every two by three: either it swallows the money, or it does not have change, or it directly says that it cannot serve you, or it swallows the card, etc. There is only one window to attend and it is not that it works exactly fast. Since the pandemic, the office opening hours have been reduced from 8:30-11:00 and have not been extended. There are always queues that make you lose a lot of time. A shame.

There are always super nice directors in this office although it would be nice if they stopped changing them. Highlight the professionalism of one of the agents of this office. Sorne, a person who always resolves any questions or incidents.

The treatment of the director is a shame, there is no money in the ATM, you cannot withdraw it but they charge you at the window, everything is surreal.

BBVA has no shame, they are getting rich with the sky-high Euribor and they do not offer any deposit to clients. Loan sharks and SCAMS.