BBVA

The service they provide in this branch is totally embarrassing. Even the director doesn't know how to do her job, and threatens to sue me when she is the one who is "allegedly" scamming me. What's more, they have threatened me with not doing their job until I pay for an expert report.

Let me explain, it literally took me more than 2 months to change banks with them. Having the home mortgaged, they have made me sign papers twice with different amounts than those we agreed on in the monthly mortgage, changing these from one day to the next having already signed the agreement with them.

Since I pay the mortgage every month (logically), they still pass it through the bank where I am and not this one, because as I said, even if I want to change to this bank they are more than two months late.

In short, when I communicated the overwhelming logic to the director, she told me that I should have told her before and that I had to redo all the papers, for the third time, and to improve it, without informing me how much I would have to pay (another once again) for the apartment, he told me that I had to pay for the appraisal of my home, and that if not, he would report me.

I have no problem paying the amount of the expert report, the problem is that they have been making me dizzy for months to change the damn bank, I have given all the papers there is and there is and they do not do their job. If they do not prepare the papers correctly, without lying about the amounts from one day to the next and do not do their job, I am not going to pay for an expert report that they have forced me to do and that is of no use to me.

To this day I am still waiting for the correct papers to sign and in the middle of the month I will pay the bank for the apartment again, they are informed. Furthermore, the director threatens not to file my paperwork until I pay for the expert report without even knowing how much I have to pay in monthly mortgage to switch to this bank. Let's see what's next.

Terrible service in the office and at the window because I have the account elsewhere. I understand that I have a commercial relationship with BBVA, a financial entity, not with Antonio el de Miranda.
Also today I went to withdraw money and no ATM gave money... The closest Miravalles... Terrible

The customer treatment is shameful, with the apology of Covid, they continue with the office closed with one person at the cashier and another at attention, they have us on the street waiting to pass one by one, justifying themselves with teleworking and with waits of up to 50 minutes . There is no right to mistreat customers with the excuse of the pandemic, all other financial entities are open to the public.

They scammed and deceived me, they stole a lot of money from me and they make mistakes.
They charged me twice for my car insurance and they have only refunded me 60%. They also don't know how to work, they have a lot of free time and instead of helping, they take it to look at nothing.

They take a long time to respond and do not give concrete information. Sometimes they are unoccupied (apparently, of course), people are waiting and if you don't come up to ask, no one pays attention. I give them one star because it won't let me give any.

I went through the BBVA in Gamonal, the one in Vitoria and they all took me for a walk. However, in this one that is located on Calle Madrid, the young man treated me very well and answered all my doubts

Bank shame. They cannot make probate processing more difficult. And on top of that they want to charge for management... I still don't know what management they do... Loan sharks!!!

Impossible to contact, with no office!!!
How to have an emergency. It is embarrassing that I have been calling all the offices in Burgos since 9 o'clock and they do not answer anywhere.

Very disappointed the way they treat with my email. I am foreigner and I can’t speak Spanish well so I have sent email several times about making credit card and questions. One of person told me when ever you need , contact me, but even I sent email 3 or 4 times, they don’t  respond. Also I am copying director now but he has replied to me once, after that he doesn’t respond. Satisfied with application in mobile and also when we meet with F2F, they are very kind but I think this branch don’t seems to have enough staff. Something you can not do in app, it could create an issue for you.

I know you are fed up with banks, my profile is @finanzasconjairo where you can find the solutions and financial education that our parents have not given us.

The worst bank I have ever been to. They have 3 boxes, but only 1 works. Entering to do a 5-minute procedure and having to wait more than 1 hour in line is normal.
Incredible how poorly this branch works.

More than a month ago I went to this office to rescue my pension plan from the contributions made by the general administration of the state (€1,800, a fortune). At first an employee came out to assist me until I told him I was going to rescue my money. At that moment the excuses began: that if I was a customer (no), that if I opened an account it would be easier (no), that if they were attending by appointment (a lie, I didn't put it anywhere), that if they would call me a manager (a lie, no one has called me).
The next day I will go to my lawyer to warn them that from there I am going to the court to file a complaint.

The worst bank, it doesn't help customers, they just tell you to go and complain, for nothing more.

Since I began being a client of this office, the treatment by the workers there has been impeccable. I am very satisfied for this reason. The application has also always been very useful, although on occasions it has caused me some problems that they have not been able to resolve, although they have been able to resolve them from the office. The five stars go to these people who from their workplace serve us and make life easier in something like the relationship with a bank and which is not usually liked by the public, in general. Eliminating many of these jobs goes against this relationship and makes it colder, apathetic and with little or no trust.

Client from 2008 until today, after several operations that they have not been able to solve, one gets tired of being redirected to the nearest BBVA and being told that they could have done it at the one on Avda la Paz...
Customers should be cared for more and a smile from time to time pleases them.
See you never .

If anyone knows me, they will know that the fact that I give a bank 5 stars is almost unheard of.
Today I was assisted by the director of this office, due to a problem with my card, and he was totally efficient and friendly.
Chapeau

This entity along with others are taking advantage, based on abusive commissions, to throw out unemployed "unprofitable clients", pensioners... you have to have little ethics. Together with a minimum service at the window with a restricted schedule. Usury

Very close, very competent and very attentive attention.

FATAL
THE ATMISER ALWAYS BREAKDOWN
THERE IS NO CASH OR EXCHANGE SERVICE OR ANYTHING
THE INSURANCE DID NOTHING BY THE TIME WE CALLED.
LUCK IF THE OFFICE IS OPEN

They do not have a cashier service, everything has to be done through the ATM or through the application.
SHAMEFUL

I don't have any problem with Gema, she does her job very well and is a charm, but I can't say the same about Domitiano, he is an idiot and a jerk.
The ATM is continually broken, it's embarrassing, in the last year the strange thing is that you can use it. Nowadays they force us to do everything through the ATM or the application and when it does not work it only causes problems for our customers.
In the end I change banks.

Samuel and Alejandro are excellent in their treatment, in addition to explaining everything perfectly without leaving any room for doubt, excellent service of 10

If you're not a customer, don't even ask. Even if you have a pension plan with them through your work, they do not help you

The employees are shameful, they don't open at the established time, they make ridiculous excuses and on top of that they go to have coffee before serving, during and after. They neither manage as they should, nor are they effective.

Of 6 offices in the city, 3 are closed in summer and in which there is only 1 person open, which generates queues of 1 hour. A shame of service.

Very bad experience. Subject: Cancel account. They have made me go up to three days to cancel an account for different reasons and they wanted to make me come back for a quarter. Something incredible, with their internal motivations, that I have to suffer. Neither by paying them all their commissions, nor by giving them the balance of the account, they wanted to cancel it, they just wanted to make me come back. Luck
For their clients, they don't get me.

My 5 stars go to Pilar, the manager who helped me today when I had a problem that was not directly hers and she solved it with infinite patience.
I am usually very critical because in banking the treatment usually leaves a lot to be desired but this time has been the exception.

The lady at the window, very unpleasant. There are many people who want to work who would die for their position.

One of the women seemed charming... But the other woman was very unfriendly and rude. I don't understand that this service is provided to the public, when on top of that you are leaving your money in that bank. I have requested to cancel my account due to commissions that I should not be charged, and I have received a rather unpleasant look and sharp words, without fully understanding the reason. I understand that something happens inside him to behave like this, so I send him the best.

Very good service, it helps you a lot, not like other banks that put a lot of trouble
Happy with the attention to the public and the good treatment of others

I have been to other banks and none of them have treated me as a person.

BBVA - Agente Autorizado

They have treated me very kindly and answered all the questions I asked with complete closeness and professionalism.

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