BBVA

The employees are shameful, they don't open at the established time, they make ridiculous excuses and on top of that they go to have coffee before serving, during and after. They neither manage as they should, nor are they effective.

Of 6 offices in the city, 3 are closed in summer and in which there is only 1 person open, which generates queues of 1 hour. A shame of service.

Very bad experience. Subject: Cancel account. They have made me go up to three days to cancel an account for different reasons and they wanted to make me come back for a quarter. Something incredible, with their internal motivations, that I have to suffer. Neither by paying them all their commissions, nor by giving them the balance of the account, they wanted to cancel it, they just wanted to make me come back. Luck For their clients, they don't get me.

My 5 stars go to Pilar, the manager who helped me today when I had a problem that was not directly hers and she solved it with infinite patience. I am usually very critical because in banking the treatment usually leaves a lot to be desired but this time has been the exception. The lady at the window, very unpleasant. There are many people who want to work who would die for their position.

One of the women seemed charming... But the other woman was very unfriendly and rude. I don't understand that this service is provided to the public, when on top of that you are leaving your money in that bank. I have requested to cancel my account due to commissions that I should not be charged, and I have received a rather unpleasant look and sharp words, without fully understanding the reason. I understand that something happens inside him to behave like this, so I send him the best.