BBVA

They don't have a box, ergo you can neither take money out nor put it in (think of coins, not just bills), they send you to the cashier at the entrance. Well, that's when it's open because the schedule is not followed at all. It is basically a bank office, but an office as such, basically for them. Well... more than them, him, because he would say that there is only one worker. They could just leave the ATM outside and put the boy to work from home without any problem.

Good morning, if you close the branch for a few days and it's not for vacations, because my Itxasne manager's cell phone doesn't pick up either. A bit of
Responsibility. If not in the not too distant future I will have to leave the entity.
All the best.

When they decide to close it, they put up a sign closed for vacation and you have to go take the wind somewhere else, yes, every time I have to do something they refer me to the cashier, but to collect commissions or whatever they want, they don't cause problems, There is only one ATM and it usually works

The ATM breaks every 4 days and almost always on weekends.
At local festivals without providing that service, regrettable.

We continue the same, two weekends in a row in June without the ATM providing service, having to withdraw money at the work opposite paying commission.

Every day worse. Total disappointment with BBVA. To go pick up a few dollars they make me go from Getxo for two days claiming that the window hours are until 11. Every time I go I don't know anyone. It's a shame after having left all my trust in this bank. In time I will change to another one. Definitely

Poor care and insufficient and sloppy guidelines from the director.

I had an account at that branch and they laughed at me as much as they wanted, even in my face, that arrogance, I don't understand the truth, I don't know what they think. Really avoid that bank, and at least that branch, without any humanity, it is better to have a machine serve you at least you know that they have no heart. A question for those workers... do you become bad there, is it a condition to work there, or were you like that before. What a pity.

The treatment they give to those who do not belong to BBVA is a shame. You get the ticket with an approximate wait of about 40 minutes and more than an hour passes and they don't attend to you and on top of that they tell you with all their face that since you are not a customer you have to wait. That first those who are are attended to. Yesterday I came and after waiting they did not attend to me. And I just need to collect some things... after waiting, they told me that the papers are not valid. In short, the treatment leaves a lot to be desired. And the workers are very despotic and rude. I hope I never come back.

I wanted to open an account because I am not a customer and I went to have the conditions explained to me and to see if I might be interested. Two (inept) blonde girls helped me at the checkout. Terrible customer service, they have not explained anything to me properly. If I didn't do the bill it's like they weren't going to detail anything.... Of course they have lost a potential client.

Does anyone know how to contact this office? You call the personal manager and he is never available, they refer you to the office, and of course after asking you for your ID directly the call is cut off, unheard of and inconceivable. It is evident that personnel cuts are what makes them earn billions of euros.

the worst bank in the world, if you have your savings there, better go to another bank, and if you are an elderly person they treat you like a useless person and the commercial agents send you to the street

Disgusting treatment, they have directly kicked me out of the bank, dragging my feet. I don't understand how these people can be in front of the public. I will avoid carrying out procedures in this office in every way.

Very good and fast attention
Good professionals who solve your problems
good address

Horrible attention from the lady who took care of me, speaking to me with arrogance, she has done the impossible so that I could not do the operation that she had to do, and because she was not a client, she treated me with a despising tone, she made me feel very bad and she has not solved me Nothing because he didn't feel like it, please put people willing to work. I'm not a customer nor will I ever be, thanks to the kind of employees you have who believe the office of (Isabel de Moctezuma) is PESIMA.

Poor attention from the director and staff of the bank. You need a 25 policy, to request an audience with that office and they don't receive you, they are very busy talking to each other.
Come back tomorrow.

Terrible, they are incompetent. Both the director and the worker, they do not have any type of empathy with the client and much less because they are in another community, it does not matter what you call, they always make some excuse and if they do not change the office to the community in which I live now, the only thing that What you have achieved is that I close the account with you. INCOMPETENT

I enter BBVA in Sondika at 9:45, because for them to attend to you at the cash desk, the hours are from 8:30 to 11:00, I have 3 men in front of me. They serve me at 10:10. 25 min to make a deposit. It is clear that their policy is that people get desperate and finally everyone uses the online system. I find the customer service disgraceful. It is not exclusive to BBVA. It happens in all banks.

I don't usually do this but they already have enough of me, I go to this office to check in for my company and they have a blonde lady at the checkout who should not be facing the public, neither because of how she looks nor because of how she talks, one of many was I carry the income from my company in a wallet and it turns out that she doesn't like it that way and she told me that I had to give it to her in hand. I told her that I don't want people to see what I carry and she doesn't care about that. I have to do it like this and he told me in a very bad way, this is just one of many, amen, how badly he talks to you and looks at you. If you don't like being in front of the public, I advise you to look for another job, this time it's enough. The last one, the next one, I'll put up a complaint form. P.S. I don't belong to this office, but I am a client.

Chaabi Bank Sucursal en España

As you always ask, they answer you with another solution that needs another question and another solution, it seems to ask and answer the clients something that they are going to take something from their salary, some Rachid Nagui or I don't know who, he responded by calling another office and It doesn't give me any solution, as it is always better to leave the money in a bank here than in your own native country. Shame and the worst thing is that we are at their service instead of understanding that they charge for the well-being and satisfaction of the clients, the issue will not stay like that and I will make another complaint when it is time to go down to Morocco, thank you for responding Mr. Rachid Nagy o n I know what your name is or what your job really is if your email is listed on the page.

Very rude treatment, they think they do it for free

which I asked that the call be audited because of how upset Mrs. was with me, referring to the "published reviews" which I find, tacky and slum, of a pathetic moral character.
I may be poor, but neither Sara Martínez Sentana nor anyone else is going to trample on my dignity.
Time to time.

The treatment of the bank director is disastrous, he simply did not want to do his job, and he acted as if he typed my document and in the end said that he could not do anything, when they sent me to the office from the telephone branch. Appalling.

The treatment is shameful and especially for an elderly person who does not know how to operate the ATM. The director leaves a lot to be desired, some should not work and leave the position to whoever executes it properly. Shame

The opening hours are from 8:30, I had agreed that I would go the next day to sign a document at 8:30 since at 8:35 I would have to leave to get to work, it turns out that I was there until 8: 45 and the office remained closed. A total lack of respect!

They still do not answer the phone, I see that they are not interested in negative opinions to improve and they only respond to an average opinion that they have and that does not even explain why, then they will make demonstrations to avoid layoffs, if you continue with that customer service you will all be left over, fewer strikes and more to do your job well

I don't understand how BBVA has people without any education!!! A SUPPOSED DIRECTOR WITHOUT ANY MOD OF EDUCATION JUST THE PRIDE.
A FEW COURSES ON CUSTOMER DEALING WOULD NOT BE BAD!!!! OR BETTER A FEW YEARS!! UNPRESENTABLE!!!
It is not about adding information, just about having an education, I am sure that the parents of the alleged director would not like how they are treated if they do the same things as her, I WILL REMOVE MY ACCOUNTS!"

Director, arrogant, arrogant, laughs at clients, no wonder they close bank branches, this lady would close everyone, what I don't understand is how with that attitude she can maintain a position as director.

Horrible experience, in the office located in Tomás Zubiria Ibarra there is a thin girl with short hair over her shoulder who works inside the office on the right hand side as soon as you enter the door of the bank, she is very poorly educated, unprofessional and a slum in the treatment, we asked a brief question about a card and all the time making faces, he didn't let us finish asking, he cut us off all the time and didn't let us explain ourselves. It is sad that a banking entity like BBVA has workers like that girl who destroys the image and reputation of the bank. Horrible super bad service.

They don't help at all. If you make an online account, they do not help you with the minimal explanations of using the app.
The office is always empty and it seems like they are teleworking. If they don't attend in person, what are they there for?

Since they inevitably make us use the ATM for any operation, it would be of consideration for the client to review the printing ink for the receipts and the checkbooks. Here they do not have much attention to the client in that aspect.

Not terrible customer service... the following... damaged ATM, you enter and at the cash register, they want to charge you a commission, for withdrawing money, when it is not your problem, but theirs. 2 people to serve a client, empty bank and no interest in working or solving the problem...that's how it goes 👌👌👌

Since 3pm closed, the following ATMs are far away or do not give money, shameful

The truth is that it was very bad that I went to the ATM to get money and they asked me for my biometric signature and I couldn't leave. I asked for help from the lady who was serving me in the office, very rude. He didn't give me that option and he didn't care that later a guy who was next door came out but it has already been fixed. It seems to me that the customer service is very deplorable. We have our money and our Payroll like many people who at least have BETTER CARE Because if not, we'll look for another bank.

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