Kia Corregidora

Wonderful service, Manuel Herrera was a great and reliable salesman, understanding and happy to help me in English. I highly recommend him!

The dealership has really great people who are going to give you the best attention. The process was really smooth.

Great staff, everything is super clean, service department is always busy and they have so many people greeting customers and gathering information.
Only downside is the amount of time taken for fairly simple service procedures.

Six hours for oil change and rotate tires, change and add fluids. They bring you in early just to wait all day.

This time wasn't the best for giving me notice if my car was ready or not. I got a text from them NEXT DAY after picking up the car the night before.... needs some improvement

However, great care is taken handing the car back to me with verbal and visual explanations of what was done.

Other than the ridiculous waiting, it's a great place

Very slow. Not self starters. I was going to buy a car but they only waisted my time. To slow in response or any useful information. I hope they improve

Customer review for service from
Kia Corregidora, Querétaro
1) The Customer satisfaction survey came 3 days after the service occurred, so I was not eligible to fill it out.
2) I took my car into the Kia Corregidora, QRO for my 40,000 km service which should have been a quick easy experience. I had made my appointment on-line and indicated then that I would wait for my car. The last time I did this it was a 90 minute wait. This time it was over 4 hours.
3) When the service was completed, my assessor, Alejandra Duran, ran through the check list of all the items that had been serviced, assuring me that all was in good working order. However, on my drive back to San Miguel de Allende, the transmission would not downshift and engine light came on. I pulled over immediately, and tried to call my assessor. She did not answer, it was 5:14 pm.
4) I called my salesperson, Lizette, and even though she no longer works for Kia, she sent me the number for KIA ASSIST.
5) I had to go through 3 people to finally get a number and a person who could help me. My Spanish is quite good but I was having trouble understanding what the person at Kia Assist was telling me, and then he hung up. That left me sitting at the side of the highway, with no help on the way. My office, who called Kia Assist.
6) The person who spoke with my employee was rude but did eventually arrange for a tow truck. Help arrived from my company and we all went to the agency to drop off my car. The only people there were a night watchman who took my information and keys, and a salesperson, Manuel Herrera, who was working late - it was now 8:30 pm. Manuel was very helpful and assured me the car would be looked at first thing in the morning. By the time we arrived back in San Miguel, it was 10:30 pm.
7) The next morning, I took a taxi, a bus, and another taxi to arrive at Kia Corregidora QRO by 9:15, in hopes that I would be able to get my car. They had not yet requested a diagnosis when I arrived, and when they finally did, they could not find the keys. It turned out that the service manager had them in his pocket. The car was taken and hooked up to the diagnostics machine, and after an hour, they still could not tell me what was wrong. I had to leave it for further diagnosis.
8) I took an Uber back to San Miguel - the cost of this service was mounting, not only monetary, but in my time, and the time of my employees who came to help me.
9) Monday morning, November 14, I contacted Alejandra to find out what was going on with the car. After an hour she informed me that it was a wet connector from the "free" engine wash they had given the car and it would be ready today. No other explanation.
10) Alexandra asked what time I would arrive, so the car would be ready. I told her at 12:00 noon. I arrived at 1:00 pm. It was another 40 minutes before they brought my car out of the parking lot. No one offered an apology other than Manuel (who had been the only reassuring person) and I pointed this out to Alexandra. She assured me she would bring it to the attention of the service manager. I have never heard from any of them again.
11) Overall, I would give this service a 1 - one for Manuel who listened and apologized, unlike the service manager who walked right by me without acknowledging my presence, and the night watchman who did what he said he would. Other than that, though they assure you they are professional, they are not.

I am completely disappointed in this service and this dealership - this is the second time after a service that my car did not run properly, and particularly in KIA ASSIST, who would leave a client stranded at the side of a highway for hours and be rude on the phone for no reason.
As much as I like my car, the transmission has had small problems since the beginning and the service is not up to the standard that they claim it to be. My out of pocket cost for this whole ordeal is $1,625.00 plus the cost of wages and overtime for the men who came from my business to help me.

D. Jenifer Phillips Lopez

Cadillac, Buick y GMC Querétaro

Nice service, really focus on a good luxury car dealer. Nice COVID measures

Unprofessional agency in terms of after-sales service, I entered my unit due to a Chevrolet brand accident for bodywork and painting, I entered it there since they should have higher quality standards for the brand but they have less than a sidewalk workshop, they do low-cost repairs quality and they do not supervise the mais, apart from the fact that your car comes out all scratched

They did the basic service of my car (Buick Encore), when I got home I noticed that one of the rear reflectors was out of place... I called: can they fix it right now or do I go another day, young man? - Right now! - Here I go, 35 more minutes on the way - Young man, are you sure you didn't hit him? - Sure - We're going to have to disassemble the fascia - Mmm - Come tomorrow and just give the technician what he likes - listen but they said they were doing it right now - you have to disassemble the fascia - I left.
I fixed it because I didn't want to go around again so they could fix what they neglected to get away 🤷🏻‍♂️

It was not premium or luxury service :/

They owe me my invoice, by the way, which they said they sent the same day…

Excellent Service is not enough for a truck of that price but I want to say that it is a first-class agency just by having visited it once.

Distribuidora Volkswagen del Bajío (Camiones y Buses)

It is a company that provides excellent service and maintenance for freight cars and buses. Quality care.

Excellent personalized attention, if they do not have the part they support you to locate it and get it in a good response time to your needs

Excellent attention, they have all the models and offer several alternatives for you to release your truck.

Those who serve spare parts are despots, I go there as a last option.

Very good automotive agency. It is part of VW but dedicated to cargo vehicles. The attention they offer in the sales process, the resolution of doubts and maintenance of the purchased equipment as well as the sale of spare parts make the buyer or user of a VW MAN equipment feel well supported with highly qualified personnel to assist them.

CHEVROLET AUTOS SS DE QUERÉTARO

Great people taking care of your car.
Excellent service

Bought a Beat, stick shift all equiped. Great service so far.

The service is polite and quick. The part that I ordered was on time and the pricing was competitive with eBay and without shipping cost. They offer convenient parking, free coffee, and goodies.

Very helpful and curtious service! Unfortunately, they did not have both items I needed.

NISSAN QUERETARO ZARAGOZA

I was stuck in a parking lot with the car's battery run out, it happened that the Nissan Agency was next to this parking lot, so I walked in and ask if they could help with my battery, the guys were so nice and helped me to get back on the road in less than five minutes, they didn't charge any dime for their service which I truly appreciate. Friendly personnel and clean auto shop. Whenever I am in Queretaro, I will come to this place for my car service or anything related to my car (Nissan X-Trail)

Honda Fame Corregidora

An excellent place to buy a car, but the attention at the car service lacks organization.

Poor service for a Honda dealiship. Going downhill!

August 29, they tell me that the spare part arrives on SEP 15 and they still do not ensure its arrival. What would be 4 months to receive the spare part. 🫣 *On May 15 they received my CRV 2012 in service. Steering module failure. Pay the spare part. The advisor Mr. Villegas told me that it would take 2 months, today, August 18, he does not assure me if he will have it by Tuesday the 22nd. He had told me that it would arrive on July 31!!! I request you to help me solve the problem in your customer service and poor service in spare parts. It is my only vehicle in which we travel to the Medical Service to studies and specialties of the IMSS. We are two elderly people, so I beg you to take care of us. I very much appreciate your support and attention. Extended to September 15 😡 the receipt of the piece and they do not ensure its delivery would already be 4 months of waiting 🙏 Please help.

Zoom Motors

I bought a Mini Cooper 4 months ago. I waited a while to do the review to check the quality of the car over time. I can highly recommend the service from Zoom Motors, the quality and authenticity of the car and the mileage recorded. Excellent attention from the staff and great quality of cars.

Excellent cars!!!
Very safe place to shop. Widely recommended, I have made several purchases with him and no car has gone wrong in all aspects and we have already bought several cars from him.

Very good service, my car has not had any problems and the procedures were super fast. Quite recommended.

I have not had any problems of any kind with the three cars I have purchased, I highly recommend them.

The minute he shows the cars he is very rude, he doesn't even move from his bench to serve us and he doesn't lend himself to conversation. That's why they don't sell. Very bad

Vacqsa Queretaro Corregidora

Don't understand,  I took my car on Tuesday and is Saturday,  nobody called, I don't get it if they receive 45 cars a day, how many cars they have parked there to give an appraisal?   This is unreal.
I used to take my car there before they changed to this administration and was ready in two days.
I'm very disappointed and can't figure out where my car and all the 45 cars they receive per day are parked...outside???
We need our car, and who knows when it is going to be even diagnosed,  less fixed.  Very expensive  parking lot.
Certainly not using this place anymore!

Terrible service

One of the best client service I have ever received.

Friendly and efficient VW dealer. They service my car very well.

Terrible service, the seller promised me my first service for free and they didn't keep it, they gave me the car with rust on the side arrows, the stereo is not the same one they promised me and after the first service the cigarette lighter was stuck.
This branch is not recommended at all.

Das WeltAuto Vaqcsa Corregidora

My first experience buying a 2016 Golf here was very bad. When I wanted to verify it, they notified me that it has a pending debt of 3500, which they did not notify you. More than a month to deliver my vehicle and the driver's license plate that was changed before giving it to me by Do not open, after 3 months it just failed again. And they wash their hands after paying them more than it's worth, you trust yourself because you think it's the same agency, but it's disgusting, they don't check them and so they sell them at prices in excellent condition when they don't.

Bad experience from the beginning.
As of today, I haven't received a refund of $200,000 that I put down for a vehicle that interested me in a month and a half; Transaction was canceled due to poor sales experience at this used car dealer:

1. The sellers fighting over the commission, since the person who sent me the vehicle information was an advisor and the person who showed it to me and gave the section was another, which shows that communication does not flow between them, which is why the seller calls me. advisor telling me to support him by telling his manager to be the one to handle the sale, I agreed.

2. They changed the price of the vehicle, originally at $275,000 and then the advisor told me that the price was $315,000 and that the manager had made a mistake. According to this, they looked for financing for me with Banregio so that the payments would be similar to those with their financial company, considering the previous price, still accept.

3. The jewel in the Crown, the advisor tells me to go to any Banregio branch to open an account, after I had already settled the agreed down payment ($200,000), I ask for leave from work, I go to the Banregio branch and they tell me that they have not been notified of anything, that if it is for a car loan it is in another branch... etc., finally I left, I called the advisor and he told me that he had seen him with an executive from another entity and it was a shame that he told me They would have wasted my time.

From the above, I proceeded to cancel the purchase since the lack of communication, planning and quality of attention from the advisors and the manager was clear, who told me that she did not know, the advisor told me that this happened in all the agencies and I I limit myself to informing them that I had previously purchased vehicles from agencies and had never seen such a lack of communication.

The manager was left to process the return of the down payment in 15 to 20 days, something that has not happened after a month and a half. I went to see her on Monday, August 22, she told me that on Friday the 26th they would return my down payment during the day, which did not happen.

Recommendation, do not buy there.

Very good experience, all very professional and very satisfied with my purchase and the treatment of my adviser.

Super good attention and service, they solve all your doubts.

Toyota Corregidora

Excellent attention, good service and very attentive Karina Campis

Excellent attention from Ana Lilia Rojas, a person with extensive knowledge, I was very satisfied

Excellent service and very good attention from Karina Campis

They do not have backup for power failure, before taking the car to the service they asked me for the payment method, credit card, for which I did not have enough cash, I proposed payment by transfer, and they could not validate it and although who will show them the transfer, they could not deliver the vehicle to me until a day later.
It is incomprehensible that a serious and large company does not have electrical backup, by the way; Even the employees were tripping and are prone to accidents due to lack of light.
And the discomfort of the clients who did not deliver their vehicles, returning home by taxi and returning the next day.
Ahh but don't take me to the service with them and you lose the warranty.

An extraordinary attention and service by adviser Karina Campis . Totally recommended.

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