Shell

Cashier stole a $10 winning lottery ticket from me.  After I went back and demanded my money he reluctantly gave it to me.  He has been reported to the Georgia Lottery Commission.

I bought an exhange gas cylinder and I went to complain because it only lasted one night and the next day I went to ask them to change it because it was heavy, it had gas but the valve didn't work and they told me you should call the company that makes it, what's up? why do they sell something if they can't answer bad service don't waste your time here or lose money a garbage business

I think a person can pump much faster by hand than this gas station's pump. Took me 10 minutes and 17 seconds to pump rest 16 gallons when I noticed at 2 gallons that it's too slow. No rush, only one other car was pumping besides mine. System response itself was slow. When i put nozzle back, screen on pump was flashing like a Dumbo blinks her eyes to respond to a question, she never understood. After several seconds, it finally asked for receipt and upon hitting YES, it spit out a sound like big 10 sec long fart and displayed "PLEASE SEE CASHIER". As if you wanna know who farted.

employee was on his phone entire time didn’t greet me upon entrance or even look up during transaction for real.

This place is poorly maintained and the staff is always hostile. I bought a few items and the cashier refused to give me a bag or receipt because he was talking on the phone.

Ive also seen them sneeze on the snacks and drinks, the hygiene here is nasty and the items sold are covered in dust and god knows what else.

0/10 Id rather go to the gas station across the street.

Close to auction for cars. Take precautions in bathrooms and public places, not the cleanest place. Use your gloves and masks.

The owners are great people. Hometown Vibes.

Good selection of material inside store clean restrooms

Wow the cashier really just tried to play me for my rewards card. I had 15c off gas and he said he only took of 5c. NEVER GONNA COME HERE AGAIN?!?

Don’t pay with a card! Their pumps have a pin theft system going. You enter your debit card pin, it says you entered it incorrectly and takes you to a second screen (white screen dodgy graphics) where it demands the pin again - DO NOT re-enter your pin, wait till it cancels out, take your card and your business elsewhere.

** NB on the response from owner .. I contacted Shell immediately after the issue (before I ever got a response from this review) and they have never responded to the concerns I raised - just the automated 'your message has been received' Shell do not take this seriously at all. I have visited a few Shell garages across the USA and found similar card cloning scams running - incredibly disappointing to see a brand reputation ruined in this way **

Beware, if you pay for gas with a credit or debit card, this station puts high holds on your card in addition to your charge for gas. I purchased $38 in gas with a credit card and an additional $100 hold was put on my card, which won't be released for several days. After 20 years of purchasing gas, this is the first occurrence of this practice I've encountered. When I asked the attendant, I was very disappointed that they didn't admit to this being their business practice but instead blamed it on my credit card company in a less than polite manner. The credit card company confirmed that this policy is initiated by individual gas station owners and they are receiving lots of complaints from their customers all over the country with holds being as high as $250 in some cases.

The attendant acted as if scum would have been more appealing to ring up. I had to ask for a bag, which was given with attitude. First and last time coming here

Highly disappointed to see the support for a racist, Trump supporting gubernatorial candidate proudly displayed in a shop full of brown-skinned people in an area with a massive IMMIGRANT population.  I'll take my business elsewhere.

This is the WORST gas station ever. Do not go here! The pumps are *usually* broken, and when they "work", they pump gas at about a half gallon per minute! NOT WORTH YOUR TIME. Plus, the attendant stared right at me as I stood in the blowing rain trying to get the pump to work faster, as if he wanted to see how I'd react!

I went here out of desperation. Find yourself another station!

Price gouging gas station. I just got $5.00 worth of gas, and paid cash. The price of gas on the sign said 2.98. But as I was pumping I noticed the price on the pump said $3.08. I went back inside to ask the female cashier, but she just kept saying "I don't know". Thank the universe that I only got $5 just to get me back to Decatur where it's greater, and gas is cheaper.

Best gas station ever had. Awesome people... we go to gas station to fill gas not to ask wet towel. Wet towel 😂.... you aspect too much...

The gas pump doesn't stop automatically. Gas overflowed!

Extremely slow pump no bathroom no wet towels would not come here again

I was over charged for 3  (79 cent cigars, 1 pack of $1.49 pork skin, and 10.00 cigarettes) 25.05 due the math and no receipt  I will never go back and of course they not answer their phone. He was more focused on the the couple that owe him 2 dollars that he probably charged me twice for the cigarettes.

looks to sketchy my passenger had a stop here. They got left and didn’t feel safe

Pleasently surprised.  I was there last night and left my purse in the bathroom with a lot of things that a criminal would enjoy having.  I returned 2 hours later and someone had turned it into the cashiers and they held it for me.  There are still good people in this world and a big thank you to the honest person who did the right thing and to the 2 male attendants who did the right thing too!

DONT EVEN WASTE YOUR TIME HERE!

What started as an amazing day turned out to be the worst after leaving this gas station. Literally the Worst experience I’ve ever had at a gas station. I went to this Shell to fuel up on gas while using the Fuel Rewards program. (I get .15 cents off) I told the attendant I would like $30 on pump 5. I showed him I had $25 in cash and $5 on my card. Here at this location you also have to tell them you have Fuel Rewards, otherwise,  they won’t ask you or they bypass the screen asking for your ALT ID. Anyways, as I proceed to pay. The attendant did not follow instructions. He put .15 cents on the $5 for my card and then did the $25 with the .5 cents you typically get off for having Fuel Rewards.Before I completed this transaction I confirmed if he had put the full .15 cents on the $30 transaction. He confirmed. This was all FALSE. I went back into the station and asked him again. He came up with a story that he could not do split tenders. Why would you not inform someone prior to just spending their money that you couldn’t do split tenders? I would have shopped elsewhere. To make matters worse as I am pumping the gas so I can leave, I look in and the attendants are in there looking at me and laughing because they know what they did was wrong and they don’t care!

Also, I’ve purchased multiple products (snacks) from this location and they have a bunch of expired products just sitting on the shelf from 04/2019. I definitely recommend checking your expiration dates because the workers here obviously don’t.

Maybe the greatest gas experience I’ve had in the ATL hood. I was way past E and desperate for Shell gas. Google gave me three choices. This station, though deep in the hood, was the closest so I took a chance. I pulled in, got my gas quickly and then thought. “Buy lottery tickets?  Why Not!” so I did. The cashier asked, “What you do with all that PowerBall?”  I truthfully answered, “Help with World Peace”.
All in all, a good experience. Now if I win the PowerBall then, “A GREAT EXPERIENCE!”

This place has turned into a dump! Garbage everywhere, potholes in the pavement and numerous pumps that don't work or are the slowest pumps you will ever use. The guys that run this place are clueless.

Open now after being remodeled. Nice big interior with beer, chips, etc...

Always a good price, but don’t stop if you’re in a hurry. I’ve never had a pump that goes so slowly. Still standing here writing this review, still waiting… Only 4 gallons so far… This is ridiculous.

This place was taken over by corporate a couple of years ago because of the terrible service level.

They remodeled and apparently franchised it again.

Went there tonight to gas up and buy some ice. In the entire gas station not one single squeegee.

Went inside to buy ice - no ice either.

Complained to the attendant and he told me don't come back again.

Went to QuikTrip gassed up purchased ice and cleaned the windows. Quik Trip was sick busy while Shell was empty.

Great location!! Best & lowest gas prices in the area . Staff are friendly & nice .I come here often & will continue. Thank u for your services.

I just paid for 3 gallons of gas…… and my car is not registering that any gas was put inside… I went to qt and my car filled right up……… just lost $12 yay they do also randomly change prices on items in the store at whim.

ETA - they still continue to change prices arbitrarily on items I get the same things every time - and a different price for each item every time I go- planning on reducing trips here but location is convenient

When I was in here, the cashier told me that I could use my mobile coupon for a pack of Marlboro cigarettes. On the app, once I hit the use coupon button, it gives me five minutes for the cashier to scan it. Well, he never ended up scanning it at all. He told me that they don’t accept those here, right before he told me that they did. So because of that I lost a $1.50 coupon. Another lady came in at the same time as me and requested gas for her car. She gave them a $50 bill and said that it would not completely fill the tank and that whatever the change was she would be able to get it back. Well, her gas came out to $16. So, they owed her $34 then. It was taking them forever to correct this problem for her. She had to be at the airport to catch her flight in time. They were still dragging of course, and then I had to get very stern with them and explained to them, several times, the math behind it, as well as what they owed her. They still didn’t respond to that, so after that I told them that if they did not give her her change, they would be sorry. After I said that finally, they gave her back her change. The woman was so kind, that since the gas station wasted my coupon for $1.50, she gave me $2.00 to make up for it. That was really nice of her. This was literally some of the most insane and terrible customer service that I have seen in a very long time. I highly do not recommend this business at all.

They take advantage of people here.

Not only do they charge way too much for gas, but they sell broken things. You can't refund or exchange something as simple as a $3 tire gauge. Excuse they gave me was that it's not their fault because it's packaged and they can't check it.

They also don't post prices honestly.

Do not buy anything inside store.
Prices posted do NOT match what register will ring and then will be given non-sensical reasons why they charged you 20% more.

If you are going to post your prices on the internet make sure they're accurate. There is no reason to have a $0.30 discrepancy

Put a $200 hold on my AMEX because I swiped my card but didn’t get any gas because they were out of premium and the tiny paper sign they put on each pump fell off.

Still waiting for the hold to disappear, if it doesn’t I will be reporting as fraud.

I could MAYBE see a $50 hold or even $100, but $200? That is absolutely insane and should be illegal.

The service is spectacular the manager is a very nice person he takes care of his customers and the gas station very well. We only come here because of the manager 100% recommended gas station.

All lights on. Completely open. Guy starts yelling at me NO SELL, NO SELL. So i turned and left. They obviously dont appreciate customers and need to be run out of business.

The rudest most dismissive staff with over priced products. The man behind the counter today made me feel as if my business unwanted. Like others mentioned they are DEFINITELY racist! Terrible.

The staff is full of older racist employees. They accuse and harass you. I have mental health issues and have conveyed that to them, and at every chance they get they are rude and disrespectful. This is with reoccurring customers and new. Their patience is little and non existent for anyone of African American decent. Please get gas, vapes, snack, and anything you need literally anywhere else.

1 of the guys names I believe is Muhammad real nasty attitude everyday with everyone.

I never ever write reviews. I’m so unpleased. I had multiple transactions just for $5 worth of gas. He cancel the first transaction to allow me to make another one and with the same card I tried making another but it didn’t go through. This card was just my gas station card I use or to make other simple purchases. After that I went to get  my actual debit card I make more purchases with  and the transaction was successful. The first transaction I tried to previously make went through with the first attempt even with him canceling. Which means I paid for that gas & I tried explaining that to him but he was not trying to here me out. I also tried explaining this is not my usual bank card so money will not be able to deposit back onto this card within 2 business days due to the fact that it’s not linked to my bank accounts. I’ve waited more then two days and have not received a refund. The gas station is not in my normal route to school, work or home. I don’t feel like driving to get just $5 but it’s my $5 nor do I want to make a big fuss about it. I honestly just didn’t appreciate how he communicated with me and what I told him about the money being retired was true.

Gas was insanely overpriced (2.40 a gallon with cash vs other gas stations near by were only 1.94 cash or debit) and seemed diluted in comparison to others.
Only put $5 in since my destination was right up the road anyways. The man running the register ((and possibly the owner)) was completely rude. Also there is a “pending transaction” for an astounding $85 hold on my card.

If you’re looking for better gas and regular prices, go up a little bit further.
If I could rate it negative 20 stars I would. 🤷🏽‍♂️

Good location to get gas. Nice gentlemen behind the counter. Bought an awesome knife for my husband birthday! They had a great, small collection of knives at this store.

Toliet out of order, must have been a long time out of order because of the way it is blocked. I am shocked shell usually straps their name from gas stations that do not meet requirements.

Although outdated, I don't think most realize that this business is located on Virginia avenue; it's a gritty part of east point. About a square mile or so off the exit has been sugarcoated enough to accommodate traveller's experience but it's also not the area to socialize, go for a walk or leave your car unlocked while going inside the store.

Not safe - Don't stop here.  In broad daylight my iPhone and computer bag with laptop stolen from rental car while getting gas.  No one in the store cared.  I will not be back.  Do not stop - not safe in the daylight.  I can't imagine what its like at night in the dark.

The bathroom smelled like it hadn't been cleaned in a decade and there was a literal puddle of urine. It seemed more sanitary not to wash your hands than touch that faucet...

Selected grade 87 gas was charged for 93. Told manager or owner in station he said it was fault that I hit the wrong one. The pump selects 93 after you press 87. He probably does this to all the customers. Check your receipt if you get gas here.

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