BBVA

As a foreigner I had a very good experience with this branch. The staff was very nice and welcoming. Mr. Antonio P., who was taking care of my case, was professional and very helpful and he was speaking English, which was a great asset.

A shame. After sitting down with the director to study a mortgage, being a more than solvent couple and accepting the mortgage conditions, he does not answer the phone. If you call him from another mobile, he picks it up. Since I don't understand the situation, I went to the bank that opened today in the afternoon. He hasn't even deigned to come out, the man from the register hasn't opened the door for me and has limited himself to telling me that if I didn't have an appointment he wouldn't attend me, to which I replied that it's difficult to make an appointment if the car doesn't pick me up. phone. I do not understand the situation at all, I suppose that as a new rate rise is expected they are extending the gum. That said, a shame, not even pick up the phone to give an explanation.

The man who responded to my request as to why my NFC was not working gave me a lesson in rudeness and lack of respect. His manners and responses were completely nonsense as well as tacky. I had to call customer service and file a full-blown complaint. And tell me that the director will call me the next day. The director did well, covering what he could, despite being aware of his subordinate's crudeness. And from Madrid, very good. They called me back and apologized. They understood the situation and, during the call, searched for the office's rating on Google to compare. I missed an apology from the employee, not for putting himself down but rather on the contrary, for honesty and humility. I hope the worker is up to the task and my case has been the exception to the rule. And that if one day I appear in the office, I will be treated with the dignity and manners that I deserve.

The most painful office on the island. Something always happens to them. They don't have a line or the ATM is out of service. Every time I go there are problems. They can never help you.

They did not help me to open an account. Very unfriendly employee