BBVA

I am a soldier, I am currently deployed on a mission abroad, my multichannel is blocked, no matter how hard I try, no one helps me, without being able to pay the rent, loans or send money for 5 months, my card is deactivated and they do not offer me any solution, I have to wait until I get to the country, months in Africa where I can't even review my payroll, transfers and collections, the excuse is security, when they are doing me much more damage than they imagine, in June when I return, I will take all my capital to another bank.
The only thing I need is for the damn application to be unlocked, I've been like this for a month and a half now, it's incredible that for some things two pieces of information are requested and for others even my mere presence is required, when I have justified my identity countless times.
As I said, in a few months, I took everything to another bank.
I have already made a few calls to this office and I always get call forwarding.
Greetings.

Antonia and the other worker are very attentive but the gentleman who is working does not have good customer service.
Once on the phone he hung up on me without finishing explaining a problem he was having and also in the physical office he treats people with reluctance, as if we knew everything without providing help. I understand that there are fewer and fewer staff in the offices but that does not exempt us from having good customer service because it is not the client's problem.

Very poorly attended to by a worker, and with an arrogant and humiliating attitude

For the use they give to the phone, they could remove it from the branch.

An office where its workers are incompetent.
The man at one of the tables did not have the decency to attend, help and speak respectfully to my 75-year-old grandmother when the office was empty.
Along with the director, who was told about the case and in addition to not solving the problem for us, and answering us in bad ways, she did not even want to give us a complaint sheet.
If you are not trained to face the public, you better stay in your homes, scoundrels.
Without a doubt, we will open a claim in another way and cancel all our accounts.

I arrive at the ATM on a Sunday at 10 in the morning and find it closed. Aren't ATMs supposed to provide service if the office is closed?

Since Bea the director left, it is impossible for someone to serve you, shameful, two companies in this branch for a short time.

Now I understand why they are closing most of the branches, for the service you provide, better closed, less expense.

This office is a shame. They close the counter at 11 in the morning and there is always a queue that you need to take the day off to do a 5-minute queue. Any time. There are people who take over because it's time to go to work.

Edit: You won't feel it so much, because a year later we are all the same. Greetings

My experience is disastrous, there is no way to contact by phone. The one that appears on the website says that it does not exist. They do not open any day in the afternoon for those of us who work in the mornings. In short, all negative.

I find the service regrettable, I have been calling for days and they don't even pick up the phone, after making an appointment through the app they tell me that they will call me on that day and I am still waiting for the call. (terrible service)

If you are thinking of depositing your money in this branch, I recommend that you do not do so.
Apparently quite incompetent people work here, there are not one or two problems that I have had in a period of 5 years with this bank.
The situation is the following, last year they broke into my account and carried out an online robbery through the pi application, of which the bank does not take responsibility, which no longer seems right to me, but without taking that into account, they have me for 3 months paralyzed.
First, there were a lot of problems getting the card home, I go to the branch and they tell me that I have to talk to my manager who is not there, that I should contact him by mail, I do it and this person doesn't help me. ABSOLUTELY NOTHING.
I'm still without cards, two months, when I understand that today 48 hours to receive a card at home are enough.
Not only with that, I find myself with a card that I cannot use, don't ask me why, nor can I access the bank's application because my identity has been phished, for this they do recognize that there is identity theft.
They tell me again to go to a Bbva office, which, by the way, with how unhelpful and inefficient the people who work in these are, I don't know why they exist.
I show up there, nothing, the same guy as the manager, in short I spent 3 months without being able to access my bank application, in these 3 months, I called 40 BBVA numbers that didn't solve anything for me either.
A very old-fashioned bank, which solves problems in a very slow and ineffective way.
The other situation, quite similar, I mention:
They stole my wallet 2 months ago, I ask for a card from the application, I don't know why they send me a duplicate of the lost one, but a duplicate that doesn't work, that doesn't even appear active from the application, they send me a card home INACTIVE, how can you be so inefficient?????????
We continued, he made a complaint and they sent me another card that takes about 15 days to arrive, well the really bad thing about this is that the card never arrived, it was never delivered to my home but in the application it says yes, it has been delivered on a Monday, when we were waiting for it to be delivered and it was not delivered.
We made another complaint, and they told us that the card would arrive in 48 hours, lie, false, lie after lie and deception after deception.
Now it says in the application that it will arrive on May 12, scary, another 3 months without a card and depending on my parents, who fortunately can help me.
But another person in my situation dies because they paralyze his life and don't give him any solution.
.
Do not put your money and trust in people who work so poorly and in this way.
Go to other types of banks that are better self-managed and more efficient.
By the way, comment that they have a 2.3 in the reviews speaks for itself.
I hope to save someone from putting their trust in these people.

I can't put zero stars because I don't have a choice, but they don't even deserve 1 star. The person who is in information (who is the face of the bank before the user) is rude, attends without wanting to help and from the start speaks to you without respect or kindness. Come on, I'm not going to EVER open an account in this entity and my husband, who has his account here, also retires. Lack of tact and respect towards bank users. If the first service is with this lady, I'll pass the bank.

In general, BBVA makes you very bad subrogation offers when a few years ago they would have fought, and they take a long time to respond.

It is a lack of respect and modesty the level of neglect to the client that exists in this bank branch, supposedly being the central one. THE WORST THING IS THAT THESE PEOPLE HAVE NO MANNER TO OFFER WHAT IS CALLED CUSTOMER SERVICE. A LITTLE DISGUSTING.

Having to wait 53 minutes to pay a simple receipt that, YES OR IF YOU HAVE TO DO IT BY CASHIER, is equally inefficient.

The worst thing, when asking why, the lady points out that they do not attend in order of arrival but DEPENDING ON WHETHER YOU ARE A CUSTOMER OR NOT AND YOUR AGE. So far, you can understand the AGE thing.

However, that you are there and 20 people who have come after you are attended to reflects the VERY HIGH level of LACK OF COORDINATION, LACK OF LEADERSHIP AND BAD ORGANIZATION OF CUSTOMER SERVICE.

Just a recommendation, what you can do if you want attention to flow more and, at least people will know that it is so, you have to do, at least:

queue for customers
Queue for non-customers
Line for the elderly, pregnant women and people with functional diversity.

Based on that, organize.

Del Pozo Abogados

Eduardo is a great professional, he totally understood me, making his availability when I needed it.
Thank you for the attention, treatment and help received.
Highly recommended.

I needed labor legal advice, Eduardo attended to me immediately and clarified my doubts in detail.
I only have to wait and report my resolution so I can continue advancing on my problem with Del Pozo Abogados.

Excellent, always available with all my questions, phenomenal work team, I recommend it.

Immediate legal, precise, close and versatile attention to any legal doubt, they resolved it for me on the spot.

Very happy with the work carried out in immigration matters by the lawyers of the Castellón Del Pozo Abogados office. I have already renewed my residence permit twice with them.

Madrid Ferrando Traver Asociados

Very happy with the treatment and professionalism of Miquel Traver Saiz. I handled the case very well and with a lot of dedication.

My experience has been totally positive. I have to mention Miquel Traver Saiz for being a great professional, fast and efficient; very important qualities. However, I would like to highlight your great empathy and humility. Both make him a great person, close and kind.

Great professionalism, attention and closeness, they have successfully carried out a criminal and later civil procedure, giving us great confidence from the first moment, thanks to the entire team and in particular to Miquel.

Miguel, congratulations for your good work and even more so for your kindness, empathy and sympathy. Young but very feisty and with a work ethic!
A pleasure to have you as a lawyer!!!

A very close, friendly and clear treatment. Excellent professionals and experts in the judicial system. Very pleased with how they handled the whole issue and the outcome of the trial.

Tudón Abogados

Ac Global Consulting

Alejandro has advised me excellently on which is the best policy to hire. When you talk to an insurance expert it's instantly noticeable and Alejandro certainly is.

Very happy with the treatment received.

In my building, each owner is required to pay 4,000 euros for a new elevator, but the president of the community refused to show accounts or a works contract, so I went to AC Consulting.
There the (supposed) professional told me that I had the obligation to show accounts and a contract and I sent him a burofax claiming it, but the president simply replied that the only accounts he had were the global cost -almost 50,000 euros- and what contract... there was not! A work of that amount with a company as formal as OTIS... without a contract???

Strange as it may seem, AC Consulting accepts this answer - that is, I accept that whoever they told me was in violation, would continue in violation. In other words, he left me as before going to see them - only having had to pay his fees, and with the president more angry with me...

It is the most serious and professional office in Castellón. I especially recommend it for topics related to legal, tax, labor and business consulting. They have years of experience in Castellón and the customer service is unbeatable.

Highly satisfactory, immediate problem solving.
I called for an incident and in less than 15 minutes, the competent technical service had contacted me

In response to Mrs. Perla Dominguez's review... her story is false and the counseling should denounce her

Terrible service at the checkout, only one person serving and many customers accumulating and there is no room to wait. The teller at this bank is very slow, it seems like she does it on purpose, of course because she is paid for her hours, she serves 20 or a single client in her schedule but it is a lack of respect for other clients to have to wait 2 hours to be served . Terrible service

I was at the branch this morning to collect a settlement that the Oropesa branch was not able to. The girl who assisted me (after this being the 3rd time I have tried to collect it), explained to us how we would proceed, and while I contacted the telephone number of my old position, she went out of her way to help me as much as possible.
A decisive, efficient, pleasant person with a desire to work.
Finally, we were able to collect it. In Castellón, not in Oropesa, where I temporarily reside.
People like her make it a pleasure to serve you.

The attention in the office is disastrous, little predisposition to help the client and even less desire to do their job

I sent an email to Arantxa, from the first table, months ago, asking her a question, and she has not answered me. In that bank I have my payroll domiciled and in the end I have to look for my life with the application or with the general customer service telephone number.

Today I went to this office - all excited - to open a Youth account for my son. Disappointing service. Unfortunately they have lost a customer.

A huge line. Only one person, the cashier. Nobody else. I ask if someone can help me to open an account. The cashier kindly invites me to stand in line (~20 minute wait) to make an appointment and..... come back another time.

Yes, of course, I could have opened the online account, but I moved because I wanted to see the service "in situ" before being a customer of this bank.

Too bad!

ATC Asesoria De Empresas Y Profesionales. Laboral, Fiscal, Tributario y Juridico.

He consulted twice for tax and labor issues and on both occasions they gave us a good solution. Good people and with a vocation for service.

Professionalism to services and solutions

Excellent and personalized treatment.
Clear and correct answers

Area Juridica Castellon

Super decisive and professional, they are a team of ten. The experience is evident both in the legal, real estate and heritage fields. The treatment at all times has been very close and friendly, making me perfectly understand the procedures carried out at all times. I recommend their services 100%

Very good professionals. They carry out all the procedures with great rigor and make you feel very comfortable.
They have solved problems that I thought were impossible to solve. I am very grateful and recommend them.

I am delighted with the work done, fast and efficient, also a very familiar treatment, I would recommend it without a doubt.

The professionalism of the company is excellent. They have a very familiar treatment and make you feel very comfortable. I totally recommend them.

Very close and professional treatment. They have resolved all my doubts and helped me with my case. 100% recommendable

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