Pizza Hut

Never had a bad pie from this place. The online deals are always incredible. You can get much more food here than you can at any fast food place for the same price. The pizza is always fresh, the staff is always friendly, and the time they give you to pick up your order is always accurate. Big fan. I'll keep this store afloat alone from coming back here so often.

Katie, store manager, was great to work with for a large delivery on 9/30.  She took the time to take our order for an event a few days ahead and followed through to the day of delivery for accuracy, quality and promptness.  Also, great job to Michael for getting our delivery there early.  Diann R.

I absolutely love the vibes and the hometown feel! Food is always great and fresh. The customer service is incredible, a fine young man named Travis served me and he was so unbelievably kind and professional. 10/10 plan to visit again!! #Nooneoutpizza’sthehut

I love this pizza hut, it is well managed and clean. Food is always great. Used to come to this store after coach-pitch games when I was a kid, and it's almost as magical now as a mom.

Ever see the commercial pizzas. Finally, a perfect pizza, perfect sauce amount everything is just perfect as well as the wings we ordered. Quite pleased

The price was expensive, 18$ large pizza, but the pizza that they made was like medium pizza, when I asked them fot ketchup she was asking more money for kitchup , The who worked there, she is so rude, the restrooms are when you just enter the pizza hut I asked her to let me use the restrooms for a minute she answered rudely that restrooms are not public.

I was skeptical to order based on the reviews over the last view months. My hungur and craving overcame my skepticism and I placed my order.
Food came quick and it arrived perfect. I will order again.

Driver could keep his hands out of his pants when standing at the door or at all times. When I opened the door he quickly pulled his hands out from the front of his pants. Was strange but the food was good and safe, I extra checked it before eating it or giving any to my son.

7/10. Well I tried again but this time it was cold and missing toppings, I called back at 7:16pm to inform them of the mistakes. Was told they would remake the order and have it delivered, It's 8:42pm and still nothing.. I am done ordering from them. This one will be cold again.

Another PERFECT delivery tonight 8/6/2021!! I had to call the manager and COMPLIMENT them! The driver ensured social distancing (which is awesome because of the delta increase). He explained my order. I just have to say this restaurant, as far as pizza, pasta, wings is great. This is my go to place after long hours working at the hospital. Thank you!!

This RESTAURANT works to ensure your order is perfect. UNFORTUNATELY the Pizza Hut app isn't so great. It is difficult to order "sides" like jalapeños, parmesan cheese, peppwroncini or other complements to the pizza or pasta. Pizza Hut should acknowledge this is additional revenue for the company. Make it easy for customers to enhance their pizza delivery experience!Delivery and pizza has improved from a while back. Maybe it's because of covid? The pizza arrives hot and fresh. Very hot! They don't get the crust flavors right, but the pizza is good. Toppings are off and not distributed evenly. Yet, I'll order from them again. Thus my rating. I am disappointed they charge now for parm and peppers. As expensive as their pizza is and as frequent as I order, they should throw in some parm and peppers. Come on pizza hut. Papa John's does does!

This particular location on wadsworth has always been outstanding! The employees are always nice and efficient with our dinner. Hot and yummy! We'll be back again!

I ordered 14 medium pizzas for the crew for lunch. They were fast, and everyone was happy. THANK YOU! I did call the day before to prepare them (please have courtesy folks).
Excellent job. We will be ordering pizzas for lunch again from them.

I ordered the New Yorker with pepperoni and pineapple. It came with hardly any toppings on it. I spoke to and I showed the manager and he said that is how it comes. Long story short, I gave back the pizza and got my money back. On the way out the door, the manager said," it will be like that at any location."
Before leaving, I took a picture of the pizza. Then I went to DOMINO'S PIZZA and ordered a simple pepperoni and pineapple pizza. A picture was taken of their pizza for comparison. Plus, DOMINO'S PIZZA was less expensive and had a greater amount of toppings.

My personal pepperoni pizza was delicious, as always with Pizza Hut. I'm a huge fan of their individual pizzas.
The service was excellent. My pizza came out piping hot. They had a deal going on that day (a Thursday) that was less than $7 for a personal pizza with a drink. I'd say that's a pretty good deal for this 2023 economy...!
Also, they had Bob Ross on one of the tvs, so I can't complain about that!

After placing my order online (I paid for 2 pizzas and was trying to redeem my hut rewards points for the cinna sticks), I noticed that my rewards item wasn't part of my confirmed order. I called the store & spoke to an employee name,Isaiah.
I explained the situation & asked if he could check the order on his side to confirm if it went through.
Isaiah said he did not see it as part of my order. I then asked "how can I make sure it gets added to my order or what can I do to not lose my points?" He said, "That has nothing to do with me on this end."
I said I understood that it was not something he could physically control on his end but asked if he could explain the process of how I can redeem my points or ensure that I don't lose the ones I was trying to use. He then hung up on me.
I called back & spoke to Chris, stated he was the general manager. I explained what happened & he too was rude. I cancelled my order and asked for a refund.
I also reached out to the corporate office to discuss my complaint as I'm still waiting for my refund!!
I then ordered from another pizza hut store where the customer service was much better, Thanks Mason location!!

Pizza hut is just not the same anymore
I got a pan crust pizza , it's usually my favorite but now Domino's are better and I usually do not like Domino's but they are way better now plus you get nooooo meat little Caesars put more meat on pizza then them ! I had a medium pan pizza and two slices had either no meat or just one sausage on it 😔 depressing and the cinnamon rolls are overrated

Papa Murphy's | Take 'N' Bake Pizza

I feel compelled to write a review in support of this Papa Murphy's location. We ordered four to seven pizzas a week from the Erie location and the orders are always ready on time and with high quality.

This year, when Halloween landed on their Tuesday special, it was clear that the app system had no way to throttle orders and the orders completely overwhelmed this location. When I arrived at 4 pm the line was out the door. There could not have been more people working. Every staff member was racing to try to help people as best they could. Amazingly, the staff remained positive and helpful in the face of an astounding amount of entitlement from many of the customers in the room. I was watching them come up with creative solutions to organize orders and help people out. It was really impressive.

The Papa Murphy's app should be able to prevent a single location from being completely overwhelmed with orders. There is a physical limit to the number of pizzas that a group of people can make in a single building. I'm confident this team made that many pizzas and probably a few more.

I look forward to continuing to support this location for many years to come.

Normally, I love Papa Murphy’s pizza, especially the thin crust. Today I ordered Papa Murphy’s big stuffed crust pizza. It was horrendously big. Very difficult to cook and had way too much crust. Doesn’t look anything like the pictures in the advertisement the pizza itself was 2 inches thick. The ingredients are good. However, this type of pizza just wasn’t for my liking and I Love Pizza!!

Normally Papa Murphy’s is our go to pizza place. We have been doing online orders and I stop and pick them up on my way home. Tonight, Oct 31st, I stopped to pick up my pizzas that I ordered at 7:30 this morning and the line to check in for online orders was out the door, into the parking lot, almost sticking out  into traffic. And, even though my order was tagged as complete in the app for my 4:00 pickup, when I arrived at 4:30 to pick it up, the pizzas weren’t even made!!
The whole point of online orders, especially on a super busy night like Halloween, is to get people in and out of your location fast. This was completely ridiculous and was not what I have come to expect from this Papa Murphy’s location. In the past, they had racks for the online orders and it was literally no waiting. Very poorly done for a location that has been around for many Halloweens.

I love Papa Murphy's and its normally excellent. But I ordered online from the Erie location and I was surprised at the lack of topping on my stuffed pizza. I didn't notice walking out because it was stacked under the other pizzas I ordered. Normally it looks similar to the pictures on the website, but I also ordered from a different location.

Ordered early for Halloween special, it's a nightmare.  Not like they couldn't see this coming.  "Manager" should be let go

I was there last Friday late afternoon and everyone working so kind and helpful. It’s uncommon to get great customer service anymore and Papa Murphy’s was an absolute delight. Thanks Guys!

Love Papa Murphy's! They have great Pizza,w/ a large variety ,they have a Tues pizza night, everyone that works there is super friendly &helpful, and anytime u go in to order or pick up your order,it's a really clean environment! Have been eating at Papa Murphy's for 5+ yrs

Poor customer experience.  Dirty location. Asked about loyalty reward as last time at another location said one more visit and then reward.   It said the same again,  asked why I cannot get ward, she had no answer.  Just kept saying I don't know and offered no solution

It was a very busy day and their customer service definitely could use ALOT of work. They said it would be a 35 minute wait hoping more people would get out of line to leave.

A moment ago

I will start this by saying I've ordered here, give or take, half a dozen times and it's been pretty decent each time. This particular review is because of my last visit.

I have ordered the big ny each time. The first time I tried to order with extra cheese and was informed they could not customize the pizza as it was a promo offer. While it seems strange to not be able to upcharge and edit a pizza, the king food for customizing and what business doesn't like to make more money, I can forgive this. I always do ask for light sauce as I am not a fan of their pizza sauce and this has always been done as I am not adding to the pizza.

My last visit I was told they could not do light sauce. I explained I understood not ADDING as they could not upcharge but I was asking for less for the same price. Girl behind the register then told me she "didn't have a button for that". I told her to just tell the guy standing 3 feet from her and she refused trying to say it was policy not to customize the pizza in any way. The combination between her excuses, snide attitude about not accommodating the order each time I asked a question, and the general policy of not allowing a pizza, even with additional charge added, to be customized, has made me decide I will not be ordering here again. There are just a few other pizza places out there and this policy, along with the inability to recognize I was asking for less and willing to pay the same price by an arrogant employee, has made this place no longer worth dealing with.

It's a hit or miss with this place. We ordered last Sunday it was awesome, the girl made it perfectly and she was so nice. We ordered today 9/20 at 5:30 pm. The pizza was horrible, and the girl who made it (a different girl) obviously didn't care about what she was doing. To make things worse she was pretty rude. So who ever worked tonight really should think about doing a job that she cares about. The pizza was made wrong. I'll only order from now on when the other girl (the nice one) is working. Hey management take a look at what front end employee worked tonight. Good luck ha, doesn't look like any management ever checks these reviews.

Very dissatisfied at my last experience. This pizza is looking pathetic compared to the pizzas I have had before from here. And the toppings, what little there was, was all in the middle. I spread it out and it looked like a lame pizza. Surely not worth the 15 bucks I spent and I will think twice about what pizza place I go to next.

Mama Roni's is fresh made, they bake it for you, and they are open later. I think I'll go there next time, I do recommend them over my last experience with this papa murphy's. I don't know if this kid made it but he was very young and sweeping right by my pizza. Not an overly friendly guy. Perhaps he is new and needs retraining on Papa Murphy's pizza making process on the line.

What would rectify my review and my experience is if I got this pizza refunded as it was not worth it at all and I only had a couple pieces when usually I'll eat almost the whole thing for dinner a couple nights in a row. I could have asked him to fix it but I'm sure it wouldn't be much better because clearly they were upset I ordered 38 minutes before close or something like that and I'm not going to deal with risk the retaliation to my already poor pizza. Thanks.

I come here on Tuesday's for the Tuesday deal, but I'm thinking of starting to go to the other locations. The phone hold for this location specifically is ridiculous. So I even started placing online orders, which they still messed up. I called them twice to let them know that they are forgetting toppings, which shouldn't be hard, especially on an online pick placed hours ahead. They still refused to give me a refund or a free pizza when I went in two days later.. because "I came in too late".

Service ,food and timeliness has always exceeded expectations. They work as a team and despite being a busy day they were stacking pies quickly ready for pick up.

Placed an order online through their website this weekend for pick up.

Entire process was smooth & easy. Location was easy to find and pick up was no issue whatsoever. Order was ready with my name on it. A quick grab & go.

Btw - when you put the pizza in the oven...leave it on the baking tray it came on :)

Mahalo Papa Murphys! 🤙

9/10 times that I have had this Pizza Hut has been great. The staff is really friendly and welcoming. I was only not satisified once with some wings I ordered, other than that this is a above average Pizza Hut location. Keep up the good work!

Only good experiences for me here. Consistent service and food. Pizzas are always great with the perfect amount of cheese and sauce every time.

I requested lite sauce but there is so much damn sauce it’s caked to the box. It’s inedible. It’s ridiculous.

This Pizza Hut started out good but now not so good. Using Doordash and food is cold when you get it. If you're going to use Doordash for delivering at least give them insulated bags to keep it warm. No I don't recommend.

We ordered a pizza and some chicken wings. They got our order wrong and completely forgot about chicken wings. I called the store and talked to a guy who claimed himself to be a manager. This guy put me on hold for 8 minutes and offered no help to me. He told me that I was cussing at him and was not appropriate my attitude when I asked him to correct my order. I was not being rude to him at all. After reading all reviews for the store, I realized that this probably is the way that they handle their customers when something went wrong. They would avoid fixing their mistakes by telling you that you are being rude to them and then hang up on you. We will not be coming back to this store because of what happened today.

Well Papa you threw one by me. Savor the flavor, because it sure as hell won't happen again.

One star rating for the ordering process. The pizzas are tasty and the staff here are friendly & hard working.

If you've read this far I'll entice you to read a bit further.

So I offered to pick up pizza on the way home and asked family to place the order. My subpar hand eye coordination and delayed response times = no ordering while driving for me. And oh, yeah, it's illegal & stupid to text and drive (you'd never guess it while driving around in CO...more Coloradoans text & drive than speed...and everyone in CO speeds).

Arrived at Papas to discover a 15% tip on the order. Huh.

Got to car and called family. I'm told they did not add a tip. After all, this is counter-service and take home and bake yourself, can't fathom how a tip makes sense here. The staff aren't paid measly $2.13 server wages (sure they're not making bank, but most of us don't get tipped for doing our jobs, yes even tough jobs outside service/hospitality).

Back home went through a mock online order. Papa Murphy's adds a 15% tip by default. Other suggestions are 20% and 25% (WTH?!!). If you're paying close attention you can remove it, but if you're moving fast you'll be tipping them for I don't know what.

Unhappy experience.

My family simply loves Tuesdays here. We typically buy 2 specialty pizzas, upgrade them to family size, and a side, either a salad or cheesesticks or a desert, for around $28, give or take. We have a family size of 7, which can often times be extremely expensive to feed, especially out to eat or restaraunt type food. But here, with their Tuesday specials, it makes it possible to feed my entire family, plus have leftovers, for less than it cost me at the store. Simply love it, and we are here every Tuesday.

Remember no-gimmick plain-delicious pizza? That's Papa Murphy's take and bake. No gimmicks. Not salty. Not greasy. Not oily. Just really good pizza. We had the 16" family, hand-made loaded with sausage, black olives, sun dried tomatoes, garlic and mushrooms. We have enough left for tomorrow's lunch. I'm into pizza and usually make my own but haven't had time, so Plan B was Papa Murphy. I loaded up mine with fresh basil after it came out of my oven. The shop was well-staffed. My custom order took about five minutes to create. There were online and phone-in orders all prepped and waiting for pick up. The staff is friendly, the store is clean and bright. Fresh made take and bake pizza was a great concept when Papa Murphy introduced it years ago and it still is. It's a great, healthy option.

The staff, Evan, Zach Ethan are top shelf. The pizza is always fresh, whenever I walk in I am greated by name. The price of Tuesday & Friday specials has not gone up, that fact alone earns my support.  Thanks for being a great pizza shop, visit early & often.

UPDATE

December 23

Price has been raised for the Tuesday deal.

They are usually good at following the instructions, but this time an employee named Tyler did a pretty terrible job. We ordered the pizza as light cheese for HALF of the pizza since that cheese is vegan and he put THE ENTIRE BAG, and put some toppings on the wrong side, we had to remove a good portion of cheese so there is still too much cheese on my side, and he seemed rushed to make the pizza. Pictured is some of the cheese we were able to remove without destroying my side of the pizza, and the other photo is of what it looks like after that removal of cheese, still way to much cheese on my side.

Please have the women put their hair up when they are making pizzas or a hairnet or something. I should have canceled my order after watching the hair drag across the top of someone’s pizza - super unappetizing. Salad looked great on the top, but was wilted and going bad underneath.

My appointment across the street took a lot less time than expected, so I showed up almost an hour before my scheduled pickup to get the food. The staff there was awesome, helped me out, and were very polite. Great crew tonight!!!

The website is confusing when you want to customize. Wanted half cowboy, half pepperoni. Order showed customized Cowboy, but clerks print out showed both halves customized the same way. A phone call confirming the order would have been nice, but employee didn’t care…that’s what the website order said. Even though she knew it looked weird to her…maybe if something looks weird, it is weird. Could pick up the phone and at least ask.   Why would someone order a Cowboy and take all the ingredients off when they could have just ordered a pepperoni?? No common sense. Second time my order has been messed up at Papa Murphy’s online. Won’t order online again.

This has got to be the worst location ever, horrible service, errors on orders, but this last visit takes the cake. Placed my order online with a pickup time of 6:00pm, I even arrived at 6:30 to give them extra time in case they were busy. My pizza was not ready when I got there, and I was told they had not even started making it yet and I would need to wait another 40 minutes for it to be ready. No apologies and when I said that was unacceptable and I could not wait and to please cancel and refund my order, they became even more rude and said they would try but it would be tomorrow at the earliest and they could not guarantee I would get a refund. Truly horrible and sad business practices and a terrible representation of the Papa Murphy’s name.

Ordered a triple  pepperoni pizza. 3 different kinds of pepperoni  the pizza was more like a cheese pizza  with very little pepperoni.  Very disappointed.  Also tried to call in my order twice.  No one ever  answered the phone. Had to go there to order. Most times papa Murphy's is great.. not today

I ordered here and agreed to pick it up so I could pull the ol "wow, they ate a slice of our pizza!" on my wife. To my surprise when I bit into it l, it was raw. I had questions on why it was so soggy, then I looked up to see take&BAKE. You gotta bring this shi home and cook into yourself, don't be like me. Always read first.

We ordered online and were told that they were a little behind, 5 to ten minutes... no problem. I asked if my pizza was in queue and he said yes. I waited 40 mins out of the store 40 mins in the store for 80 minutes for no pizza after being reassured - it's on its way... repeatedly. Never again.

Love this location!! They are always doing a great job! Clean location, they are friendly and helpful. Most of all they answer the phone. I have called other locations and they just don’t answer the phone. I drive out of my way to go to this specific location. Great service!

Amazing pizza best around at a affordable price will always use papa Murphys for our pizza needs love the New York style option my favorite.

This place is good. Fresh pizza that you cook at home. I really recommend the double stuffed pizza, it's literally two pizzas stacked on top of each other. On Tuesday,  it's only $10. The place is clean with friendly staff. Only issue I had was sometimes they don't have enough staff for the pizzas they have to make. Ordered here several times and always been satisfied.

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