Papa Murphy's | Take 'N' Bake Pizza

Food was good but they were short staffed. We ordered online and our order was placed behind several in store orders. Waited longer than needed.

Sorry didn't get the boys name that is working tonight Sat 7/26/2023 at 7:15 but was very professional, super nice and answered all my questions. I would give him a score 10 keep this nice polite worker. CAROL MERRITT

Pizza was fine but service wasn't. It's a little frustrating when you have to repeat everything & then wait while counter girl pauses her
Airpods. Minimum wage is too much for such poor service. My visit was 1/29/23 afternoon. If you don't want to repeat everything to a distracted employee, go somewhere else.
If she were my employee I would give her another chance- without the airpods.

Do wish the staff was a little more friendlier, but they always prepare a wonderful pizza with quality ingredients.

Hoping Papa Murphy's starts coupons again.

I always go to the ones in Springfield and always a good experience I work in nixa so stopped at this one for the 1st time I ordered and paid for a family sized 5 meat stuffed ahead of time got there to pick it up it was alot smaller than normal and the sauce and stuff they usually put on the top didn't even cover half of it. Springfield locations are way better. Won't be returning to this location ever again. Was in such a hurry from a long day didn't even notice until I got halfway home at the red-light and I wasn't about to turn around.

Pizza Hut

Ordered a large meat lovers pizza with cinnamon sticks and soda. They were ahead of the time they told me. The driver was polite and my pizza was hot and good 😊.

Service was great. Food was hot and early. Driver was polite and respectful. I recommend this Pizza Hut location if you are in the Lakewood area.

I want to thank the store for taking care of us and for being a good location for pizza.

The worse pizza that I ever had, I order a pizza with ham, pepperoni and cheese on the crust but the pizza came out very dry and burn.I call the location and a person with the name Cody answered I explain what happened and I told him we always order from you guys and he told me you only order with us twice  I meant like we always order from Pizza Hut but I would never order again, I didn’t expect that kind of customer service! The worseeeee….

Crust was burnt and dry, to the point of crumbling. Overall the pizza was burnt (cheese and pepperoni too). The dough was uneven so I got 3 decent pieces and the rest were inedible.

10/6/2023 10:30pm ish..
I ordered a medium meat thin crust meat lovers and a medium Hawaiian chicken plus cheese sticks.. whoever was in charge of making that order freaking nailed it!! From the toppings to the crisp bites the freshness of the pizza and cheese sticks you guys and gals deserve a big kudos in tjis side of the Colfax this crew rite here!!, can make my pizza any day! Thanks you guys big kudos and hopefully recognition in pizza 🔥 🎃🔥🎃🔥🎃

Joseph has amazing customer service,my kids enjoy talking to him every time we come in I enjoy this pizza hut because it's fast, convenient,friendly. Thank you for making us feel welcomed every time.

Pizza Hut Express

I ordered online and they waited 45 minutes before they had the door dash driver call me to cancel my order because they had “issues” at the store. What issues? You make pizza, it can’t be that hard!

I ordered on line. Spent 20 minutes driving there to be told my pizza wouldn't be started for 30 minutes. - they were behind.
My last worst experience

The employees are terrible at this location

Update! 7/30/23. Our pizzas were spectacular fresh and hot. I loved my pizza 🍕 😋

Update: they remade all of it and it looks amazing! They even made my medium a large so thank you 😊!

My husband order me pizza for dinner after working all night. I start eating and there is no sauce on my pizza and a hair long curly in my mouth in the dough. His pizza was easy sauce and had non. We call and the employee proceeds to tell us ,oh they have sauce on them.
I have photo and video and there is no sauce! They are remaking it but the point is I didn't ask you if you think u did your job. I'm telling as a customer with proof there is no sauce and long hair in my food! Way to out pizza yourself!

My food was warm, not hot, took 24 minutes to get less than 3 miles, and my order was incomplete.

Pizza Hut on Lowell must pride themselves on bad customer service. It never fails. They never get my orders right. Each time I order from them my order is messed up. It ranges from the order being completely wrong, wrong toppings, food cold upon arrival, order just put together and sent out any sort of way. I will not order from them again. They’ve shown me time and time again that they lack the skills need to provide good customer service.

Best stuffed crust pepperoni and jalapeno with extra cheese pizza I ever had, will continue my pizza rendezvous at this location

I ordered food this evening and it took an hour to deliver. On top of that, the pizza was cold, there was no sauce, and the cheese was mushy and soggy.
Will not be ordering from them again. A COMPLETE disappointment and total waste of money.

I am giving Papa Murphy's 5 stars all the way as we normally get awesome pizza, and service. Don't know what happened the other day. Didn't notice it until we got home. Somebody did a terrible job. Just check your pizza before you leave!!

I waited an hour and a half to pick this order. It was  supposed to be ready by 5:45. I got there and it wasn't ready I said I'd come back in an hour. I showed up he still hadn't made it. I finally got it but this is unacceptable I feel like the owner needs to hire some more people. Or have longer wait times don't guarantee something if it's not going to be ready. Also I had asked for a refund. But neither employee that was there knew how to give one. I think some people need to be trained

Did not get monkey bread with order. No red sauce on either pizza. Asked for no cheese got cheese. Did not get cheese on pizza that was supposed to have cheese. Paid for extra sausage and extra beef. Sausage and beef were not even visible on top
Will never order from this papa Murphys ever again

Placed an order online and realized forgot to add my toppings. I called the store to ask if they can add them. They said they said they’ll take care of it. When I Got my pizza, they added them! So very happy they saved the day!

100% Disappointed and feel totally ripped off! $11 for a tiny calzone and the dude working could care less 😡 haven't been there in 6 months and won't be going back anytime soon!  Honestly 711 pizza is better and they cook for you! Do Not Recommend.

This is the second time there was a mix up with my order. The first time I ordered the cinnamon monkey bread and despite ordering it 1.5 hrs in advance when I got there to pick it up there was no monkey bread left. The second attempt at ordering it, there was bread but the frosting was not with my order and I didn’t know I needed to ask for it. I assumed it came ready with the bread if it wasn’t set aside with my ordered pizzas. At this point I have 3 little kids and can’t just load them up to go all the way back to the store to pick it up. Pretty disappointed in the service. The food is usually okay.

My family loves coming here to get pizza because of how well we are treated. I believe the owner who is a gentleman always takes the time to talk to my son before we order and it makes my son's day to be able to make friends wherever he goes. The food is always fresh and tastes great. Highly recommended.

I ordered in person I repeated my order several times and my order was still made incorrectly. I  think the gentleman may have been hearing impaired but it was an inconvenience. The food prep team did not have their hiar properly out of the way most the girls had hair hanging over the food. One team member wore gloves bit did not replace them after touching his face. WHAT A DISGRACE VERY  UNCLEAN HERE

DELICIOUS. I love this take a bake place!!! Is always so fresh and is a weekly must in my house for pizza night. Is a little spendy but is very worth it. Desserts are delicious! And salads are super good. Make sure on Tuesday  order online and pay in advance. It's very busy and the staff is always hauling ass. You don't have to wait in the giant line and you can just grab your pizza and go! Staff is always working hard to get pizzas out the door, so just have patience.

We usually order pick-up online and it's always ready when we get there. Folks in the store have always been friendly when we come in and the impulse buys of deserts always come easy with prompt service.
No complaints. Also, the pizzas are great!

I’ve ordered a pizza every Tuesday for about 5 or so years now and just want to say, Haley is one of the Best employees I’ve seen!  She is always paying attention to everything that is going on and takes the extra step.  She remembers me every time I come in and is very friendly!  When things aren’t going so well, mainly on Tuesdays, she consistently handles things in a very professional manner.  That girl deserves top dollar!!  My only complaint with this Papa Murphys location is the phone lines, way to often you can’t get through to someone. Love the pizza!!!

I was just in this Papa Murphy’s on a busy afternoon before Halloween. This staff was working so hard and they were being so kind. The man who was working clearly was the manager deserves an absolute applause, his attitude, professionalism, and Hardwork really showed. I hope he gets a pat on the back or something special for encouraging the staff to be positive and work hard in such a busy busy time with a lot of grumpy grumpy people. We will be back for sure. Keep up the good work and thank you guys for working so hard. !

Nasty nasty all around been a long time customer and have never written a review but my experience was. Not good at all. Dough smelled old but gave it a try. Sick immediately after. The new management or owner I donot know is driving this once loved place to the ground

Franchise owner would rather spend 20k on a personal firework show, drink and gamble than fix equipment, get rid of bug infestation, clean the store or maybe if he felt up to it, pay his employees a fair wage. Sayer the new general manager is on the line smelling like burnt plastic, working around underpaid teens. You’ll have a better experience getting a frozen pizza from the king Soopers next door. Do not contribute to this cycle. You are funding his Range Rover and designer dogs, not the wages of those making the food you take home to your family.

We spent over $40 on dinner this evening. One particular item was a s'mores dessert My husband brought it home the marshmallows were completely missing. We live 20 minutes away.... (40 minutes round trip! We just drove! We weren't about to make another trip.) I called to advise that the marshmallows were missing off of our s'mores, I was advised that I could come back so marshmallows could be added. I told the lady on the phone that I was unable to travel back 20 minutes away and I would like a refund on the dessert. I was rudely told that there was no way that was getting a refund back. I was mocked and laughed at and hung up on. I called back to get owners information. I was then told they were unable to give out his information and was told I would get a call back as employee laughed while hanging up... This location is being ran by punks, the owner should be embarrassed.

I paid with card and when the girl dropped it off she didn’t knock and just put the pizza in the floor and the food was cold because it was just sitting there outside and since this girl didn’t knock no one knew the food was dropped off such a bad service in my opinion.

Nasty pizza. Old and cold when it was finally delivered. Rewards points did not work for the  wings I got. Probably live less than a mile away and it took close to 90 mins. So glad I tipped 20%. Never eating at pizza hut again. Also looks like he took a pepperoni for himself

Ordered 2 large pizzas, 3 garlic sauces, 1 order of Cajun fries and 1 chocolate chip cookie.  Ordered it as delivery.  First delivery time was 5:47, then it was changed to 6:30 and the food finally was delivered at 6:45.  The Cajun fries were cold, the pizzas were room temperature, none of the garlic sauce was included.  It was the worst pizza hut order I have ever received.  Spending $72.00 for 2 pizzas, an order of fries and a cookie seems quite excessive especially based on what was delivered.  Between the delivery fee and the tip this meal was extremely over priced.  I called the store and asked to speak to the Manager and was forwarded to a line in Pittsburg.  I have been a pizza hut customer for 50 years, seriously considering giving up on pizza hut and finding a new Pizza company!  Very disappointed customer!  I did not want to give any stars at all but had to pick at least 1 star in order to post this.

Update 01/07/2023: thought I'd give this place another chance as there weren't many other delivery options for the time I ordered. Paid $2 extra for pan crust and instead got dry hand tossed and a poorly constructed pizza, again. Don't waste your money, tombstone frozen pizza is better.

Breadsticks had 0 seasoning and half the pizza had slices that were more crust than actual pizza because of the bubbles that formed I guess? Such a waste of money.

Brought my daughter in for a free personal pan pizza for reading.  The employees were very friendly and helpful.  Went above and beyond and were very kind to my daughter.  Thank you Karen and Mark! Pizza was great

Normally very good. But I have to order mine without mushrooms as I am allergic. Tonight my pizza was loaded with mushrooms and I could not eat it.

Pizza was loaded with lotsa sauce and a huge amount of toppings! Always a good experience at this Papa Murphy’s ; even better today! Been ordering here since this location opened years ago, and still awesome!

Wrong order and wrong attitude.  Ordered Chicken Bacon Stuffed crust (and much more $67) unfortunately I did not check before leaving store (have ordered many times with no issues). Received something with peppers and olives instead. Because it was a bit late, with family over, did not want to go back out to replace it as employee suggested, he told me he would have a manager call me Monday. No call, so on Wednesday I called talked (1:30pm non busy time) with manager who was a bit short (NO I AM SORRY) asked if I could bring the pizza in (from Sunday) . . finally agreed to refund that pizza (thank you for not letting me pay for a pizza that wasn't what we ordered).

I normally order online because we are busy and it saves time. This time we decided on pizza for dinner last minute and had to order inside. Our pizza was made before I finished paying. I had special requests for extra salad dressing and extra icing for the cinnamon wheel and I actually received them!! It was a great visit good job team

Called tonight at 7:41 to order a pizza for pick up and was told it was too late to order a pizza, which is the second time this has happened to us. We called back because they are supposed to be open until 8:00 and it’s take and bake pizza so shouldn’t take that long, and were still told no without any reasoning. We told the guy on the phone we were going to write a bad review and call and talk to a manager, he said “no problem” and hung up on us. No explanation, no “I understand, but we have to ____, which is why we can’t take orders after a certain time,” nothing. If you don’t want to be open until 8, close earlier. We’ll go find another place that actually honors their hours, wants business, and won’t hang up on their customers. So ridiculous and such awful customer service to hang up on us. RUDE.

Just 3 stars for this location. The parking lot sucks. You can't just park close and run in quickly to grab orders. Most of the time I still have to wait for my order to be done even through its past time to pick up my order. No one is at the counter. You have to wait until the come around to check. There is some benches to wait thankfully.

Beyond Sausage is so tasty! Love it more than than regular and finally a pizza my vegetarian wife and I can share and enjoy equally.PLEASE PLEASE don't stop serving this option. This specific pizza hut has always had our orders right and been very consistent. Customer service is better than expected as are the pizzas. Keep up the great work and KEEP that amazing beyond sausage option avaliable!

2nd time ordering this thru DD and again, No chicken in the pasta. And i never get my extra marinara sauces so with the pasta you get bread sticks and 1 sauce. I also ordered cheese sticks and that comes with 1 sauce. And there was 1 extra which is 3. I ordered 3 extra sauces. Not 3 sauces total. And im complaining cuz you charge $0.90 per extra sauce. I should have gotten 5 sauces total. Done with pizza delivery. Ill just go get it myself so I can make sure i get my sauces... Geesh yall.
The cups are not full all the way thats why i order extra.

Super clean and friendly employees. Pizza is always great will not go anywhere else!

Best location I've been to in the area. Perfect for carryout. Will be returning again.

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