Banco BBVA

At Mapaton 2017 we visited BBVA Bancomer Plaza Las Américas branch, determining that the establishment is fully accessible for people with disabilities since it has ramps that allow easy access and inside the branch we found no steps that would make it difficult for wheelchairs to pass.

Slow service due to many customers and few checkouts

On Google it tells you that it is open, you come from very far away and you find that it is closed. Appalling.

At the bank they always respond quickly and are well informed.

Attention 10⭐️!!! Excellent service 👍

Terrible service, inept! They can never solve anything for you, unfortunately it is the branch that is closest to me but only one gets to waste their time, better in another branch I do my procedures.

Very good location and accessible to make banking transactions

A procedure is carried out at the branch and they do not resolve it. They talk by phone and they do not resolve. Regret the decision to open an account with BBVA.

There are few branches open and the waiting time is very excessive in the branches like this one available, to go through with an executive you wait even longer, only 2 people go through in the span of 1 hour, many security measures inside the bank but no matter how the users are, they are standing in long lines outside.
The line to go to the bank goes around the entire square.

I just went to the ATM to make a firm deposit

Bancomer

They take too long to assist customers with any problems they may have.

My last experience was unsatisfactory. It is a mistake that they have a wall phone in such a bustling space with all the sounds of ATMs, etc... When communicating with an executive that way, it was almost useless to listen to him; The horn volume is very low and the ambient noise inside and outside is annoying. Normally, almost no one comes to the bank to use these phones, but when this happens, I suggest isolating them in another area or silencing the ATM buttons and that loud welcome voice that is repeated.

The location is not to my liking, the bank is small but functional, the attention of all the staff is impeccable, as is the director.

An intern from my company was denied her debit card for the account where she will receive the scholarship, nor did they check the system and tell her that the deposit will be deposited in her current account, when she already has an account created as an intern. . These are times of pandemic, there is a lot of queuing and there is a risk in going again and queuing again. Unconscious executives of Bancomer

It has a good location, and has parking in the square. The ATM area is spacious and well organized.

It is an innovative bank that occasionally you have to wait in line. Excellent customer service

Terrible service, the bank is empty and you have to wait 50 minutes to be served. In addition, people come in without a turn and they tend it... This is a mockery for customers. Maybe BBVA. It has a first class customer policy and some other classification. What a disappointment for a bank that has several modules, few clients, if not zero, and a waiting time of more than 50 minutes. What will happen to the people who come on days when the bank is really full... In short, infeciveness? Mediocrity? Bad system? blame. Thank you BBVA for allowing me to waste 50 minutes of my life.

I went to the bank to use the ATM, I had no problems with its use and availability

Terrible service, you wait more than 2 hours until at the end they say that they will close, terrible service

BBVA Bancomer CENTER Tuxtla Gutierrez

A terrible experience happened today, I could not make a transfer from my bank and it turns out that they had already made 5 transfers on the same day, I went to the bank to clarify that and the lady who assisted me, very rude, answered that I did want to do it I made a demand, but they weren't going to resolve anything for me 😡. I am going to proceed with the lawsuit even if they do not give me a solution, but be very careful

Terrible service. I passed by an executive and he treated me very badly; He didn't even pay me the proper attention and didn't know how to give me a solution to my problem. I ended up resolving it with an agent via video call (from CDMX) who was super friendly

The staff is cool, but they should organize the aforementioned lines, you no longer know who becomes the cashier, window or executive

There are many ATMs, about 15 I think, so there is something to choose from, they should put more employees to help people who don't know, in order to speed up the queue

The bad thing is that there is a long line that gives until the sun, they should put a tarp or something outside so as not to make customers suffer

In summary 7/10 bank with average teller, but a little better

More than 25 people at the ATMs and only 1 executive to help them with procedures in the easy ATMs, there were 6 not working, of course everything was slow and I didn't even enter the branch

Excellent service, very agile compared to other banks that have several windows but not all of them use them

Terrible service, I wanted a debit account, from the entrance the lady who gives the shifts said that there was a cost, when the executive GIANCARLO DARINEL assisted me, he charged me for 3100 pesos, according to what they were to open the debit account, and it turned out that It was medical insurance, which I did NOT ask for, from the beginning they are colluding, to earn their commission they do things that they shouldn't, after so much fighting they returned my money, and so many people do the same thing, that's why they lose clients, they preferred Go to Banco Azteca and open a cheap account, than spend 3 thousand pesos foolishly, it's a scam, nothing more, you complain to the manager and he doesn't say anything, the Plaza Palmas branch is very bad, they serve very poorly attitude, only those who allow themselves to be scammed are served well, bad for this branch. The only good thing is the cashiers who are friendly and very fast. REMEMBER! LIBRETON ACCOUNTS ARE FREE, YOU DON'T HAVE TO PAY ANYTHING, YOU DON'T HAVE TO PAY 3 THOUSAND PESOS TO OPENING IT, DON'T BE FOOLED BY THESE HOLES.

There are 3 practice rooms and 3 ATMs, although there is a line that goes by quickly. Good service, I have never had problems with the practice. It's very clean

Terrible service, for attention with executives they do not respect the shifts, the reception staff give preference to their acquaintances and pass them directly as they arrive; from an estimated wait of 27 minutes in which we were only 3 people, it became 2 hours, an elderly client had to withdraw because he could not stand that long. The manager's excuse was that several of the "cold" were customers who had arrived earlier in another shift another day, and who returned to continue with their process, or who only came for an account statement or problems with their mobile banking, which They were the same reasons why those of us who did take turns were waiting. In total I managed to count 6 "colados".

Disappointing and zero interest on the part of the branch manager to resolve situations for HER CLIENTS. The app is very nice and everything, but in terms of customer service, the service is very lousy. They are not interested in knowing what or why; You are a number for them, I felt like I was in a government office where the last thing they want is to serve you, and not only that, they don't want to solve ANYTHING for you.

I do not recommend it, what's more, if you have a payroll with them, I recommend that you port it to any other bank where they are given importance as customers, whatever the procedure you want to carry out.

Saturday January 30, 2021, 11:45 am.

It is a place with good attention, excellent.

They left me last and I was the 3rd to pass, there were more people behind me and they didn't even pass me... Terrible service, I waited because I had something important to do.

ATMs are a total nightmare. You cannot make deposits because the machine does not recognize the bills and it wastes a lot of time. Plus there are always a lot of people

In this branch in particular they tend to take a long time to attend. Whether with executives or at counters, not to mention the fact that the practices are almost always broken, just like normal cashiers. I don't know if it is due to lack of staff, maintenance or some other issue but if you are in a hurry I do not recommend this branch at all.

A small branch but a place where you can go to make your transfers from that bank in Plasa Poliforum de Soriana

Terrible service. WITH PREFERENCES without EFFICIENCY. For example. 2 cashiers for 50 people or 100, terrible management. It's always the same. Only one of the rows is shown. Of the 3 that are made to provide a S.E.R.V.I.C.I.O. Terrible coordination and managerial management. Appalling.

Too bad because they don't give preference to pregnant women, in other branches they do

Good service, spacious place, top-notch cashiers, recommended

Casas y Coches .MX

Excellent 👌 complies with everything it tells you Excellent price and attention

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