Banco BBVA

Good

Terrible service, I wanted a debit account, from the entrance the lady who gives the shifts said that there was a cost, when the executive GIANCARLO DARINEL assisted me, he charged me for 3100 pesos, according to what they were to open the debit account, and it turned out that It was medical insurance, which I did NOT ask for, from the beginning they are colluding, to earn their commission they do things that they shouldn't, after so much fighting they returned my money, and so many people do the same thing, that's why they lose clients, they preferred Go to Banco Azteca and open a cheap account, than spend 3 thousand pesos foolishly, it's a scam, nothing more, you complain to the manager and he doesn't say anything, the Plaza Palmas branch is very bad, they serve very poorly attitude, only those who allow themselves to be scammed are served well, bad for this branch. The only good thing is the cashiers who are friendly and very fast. REMEMBER! LIBRETON ACCOUNTS ARE FREE, YOU DON'T HAVE TO PAY ANYTHING, YOU DON'T HAVE TO PAY 3 THOUSAND PESOS TO OPENING IT, DON'T BE FOOLED BY THESE HOLES.

There are 3 practice rooms and 3 ATMs, although there is a line that goes by quickly. Good service, I have never had problems with the practice. It's very clean

Terrible service, for attention with executives they do not respect the shifts, the reception staff give preference to their acquaintances and pass them directly as they arrive; from an estimated wait of 27 minutes in which we were only 3 people, it became 2 hours, an elderly client had to withdraw because he could not stand that long. The manager's excuse was that several of the "cold" were customers who had arrived earlier in another shift another day, and who returned to continue with their process, or who only came for an account statement or problems with their mobile banking, which They were the same reasons why those of us who did take turns were waiting. In total I managed to count 6 "colados".

Disappointing and zero interest on the part of the branch manager to resolve situations for HER CLIENTS. The app is very nice and everything, but in terms of customer service, the service is very lousy. They are not interested in knowing what or why; You are a number for them, I felt like I was in a government office where the last thing they want is to serve you, and not only that, they don't want to solve ANYTHING for you. I do not recommend it, what's more, if you have a payroll with them, I recommend that you port it to any other bank where they are given importance as customers, whatever the procedure you want to carry out. Saturday January 30, 2021, 11:45 am.