Oficina Sanitas Donostia-San Sebastián

I do not recommend joining. It is rare that they provide good care in their own centers.
And sometimes you meet good professionals in private hospitals and clinics that serve members (Sanitas members).
At the Customer Service Center in Barcelona, ​​Av Diagonal, they treated me GREATLY, because the employee spent 10 minutes lying to me.
The only Sanitas promoter and employee who always took good care of me was the one from Donostia. (Customer Service Office).
Your App on my cell phone never worked for me.
When you talk on the phone to complain, they tell you that.... the conversation can be recorded... I wish this were true, because I have spoken to make complaints and... What a surprise, no employee who answers the telephone exchange, has a record of my complaints.
They bother to send you a survey, after an appointment. Why do they go to that trouble, if the Sanitas staff never reads the satisfaction responses.
Why did I join? Being a foreigner, they do not treat me in public hospitals (it is understandable that this is the case, I am not Spanish, and Spaniards do not have to be paying for my health care with their taxes).
A few months ago, a Dr. from a Sanitas Center gave me a wrong prescription. And about a medication that I had to take that day and didn't have. I have to take it every day because I have myoclonus.
Today in Donostia I went to the Oncology Center and had an appointment at 6:00 p.m. with a Dr. A patient came by, then another and it was 7:30 p.m. In the waiting room and having seizures, I got tired of waiting and left.
Plan B: I went to the Poliklinika Guipúzcoa, directly to the emergency room. The employee tells me: I need proof that you are being prescribed rivotril. And since I had all the studies that they have been doing on me, inside my backpack, I took out one where it said that I was taking rivotril, with the seal of Dr. Fernández Torrón, from the Quiron Hospital. But there was a "Dr" who was next to the emergency room employee and told me: I need your medical history. BOYFRIEND?? THE PAPER that I gave to the employee who was next to her and who had just shown it to her?
He didn't realize that now I no longer have medication. I have myoclonus (involuntary movements of the head and arms). Which doesn't let me sleep. In a few days I take a plane and I hope that due to the INEPTITUDE of all of you, the plane does not make an emergency landing.

Atención Comercial y al Cliente. Delegación ASISA Seguros San Sebastián

Hello,
I've been trying to talk to the Donostia office on the phone for days, since in person it's going to be difficult, since we have the same work schedule, I wouldn't like to get there and have them give me any problems. I will continue to insist but of course the telephone service is terrible. We will see how it continues

I am paying an insurance for absolutely NOTHING, it turns out that they have to remove a berruguita and it is a nonsense intervention, I am waiting for the authorization to be validated, 5 days go by and it turns out that on the eve of having to go for the preoperative they tell me that I have deficiencies and that I have to wait 7 months to be able to remove it and if I don't call by phone, they don't even contact me to tell me.
A shame for sure.

They do not authorize us an ordinary test without justified cause. Impossible to contact the office by phone. 10 years with private insurance, we registered with ASISA this year and everything is problems

We have been in ASISA for 40 years, we are a family of four and the treatment is unbeatable, very friendly and they will solve anything for you both personally and by telephone, the change of location to me is great as it is closer to my home and I repeat, the people who serve are very decisive.

They charged me for a year's policy and had terminated me without prior notice.
You go to ask for explanations and they shamelessly wipe their hands.
Terrible attention from Arancha and some others who don't show their face, in the office on San Martin Street.
An experience to forget about an insurance that is cheaper than others, but that leaves much to be desired.

Agente exclusivo SegurCaixa Adeslas

We have contracted several company insurances with this agent, excellent service and very competitive prices. THANK YOU VERY MUCH

Thank you Luis for the attention received, we are very happy and despite it being somewhat cumbersome to change the insurance, we have saved a lot of money

FANTASTIC, very agile with hiring, solid experience in insurance, greetings

Oficina Sanitas Segovia

Delegación SegurCaixa Adeslas

The truth is that it was bad, very kind in assisting me but fatal in the resolution of what I was going to do.
"I went with two flyers to request that they be authorized for TWO MRIs, and once the Miss. carried out the same, she gave me said authorizations. When I go to the Hospital to perform the aforementioned MRIs for my wife, the Miss. tells me that said MRIs "The authorizations are for 20 rehabilitation sessions and with those it was not possible to do the Resonances, thank goodness they solved it right there and they were able to perform these Resonances."
I have saved the authorizations and a copy of the two flyers.
In that aspect, it's bad because I have to travel 40 km away, I will continue doing it online

I've been waiting for months for them to process a change of address, since they won't let you do it by phone. A procedure that seems simple, turns it into something that seems practically impossible. The truth is that I am not dissatisfied with the insurance, the insurance service in general is good and the coverage too, but I am very dissatisfied with the care and service of this specific office.

Impossible to make inquiries by phone.
They neither attend to you nor solve problems or doubts.
Sirs from Adeslas, the website does not have everything.

I recently hired Adeslas, it is the first time I go to that office, and I meet rude people, no empathy towards the new Adeslas clients, they do not want to explain and they tell you to explain where you have contracted the insurance, indignant with the deal..!!

I have called several times and there is no way they answer the phone, the answering machine says that the chosen option is not understood, the one that does not understand is me that they do not answer the calls.

Bradesco Insurance and Pension

I took out insurance from this company 3 years ago, and I've always been renewing it with them, and now that I need it after 3 years, I already regret it! There is no suitable workshop recommended by this insurance company! My car had a collision over a month ago, I had it checked at a workshop recommended by her, so far so good! But it took more than a month for three damaged items to arrive! After several changes to the budget, after a month of waiting the workshop called me asking to take the vehicle! I take the vehicle to that workshop and they inform me that it is necessary for the vehicle to spend two weeks to carry out the service, with all the parts already in the workshop, and the repair takes no more than a week! I speak to the person responsible for the workshop and he tells me that there are other vehicles in front to carry out the service! My indignation is, why do they make us take the vehicle to park it, when we could be using it, they should only call us when they actually want to move the vehicle! Here it will be another waste of my time to vent because the insurance company does nothing about these types of problems that occur in these workshops accredited by them! What's left for me is to wait and use a car borrowed from a relative or even cars via apps! and in the future change insurers but first research their accredited workshops and their market ratings!

They want to breach the contract by using a reconditioned part in my vehicle. Since 08/05/2022, my vehicle has been in a workshop recommended by Bradesco Seguros, they can't find any parts and they don't want to compensate the vehicle. When it comes to paying for many years of insurance, they don’t complain about anything. When it comes to ensuring what we pay for and are entitled to...they don't comply. Until today 20/12/2022 without the vehicle. I've had my car for almost 6 months. They leave the car in a corner and don't solve anything. Sinister 104202208086373

Once my location is corrected, I will no longer have problems when I call an app or even when a relative from another city comes to my house.
I hope I helped and helped improve my location.

HORRIBLE!
I OPENING A CLAIM ON 04/27/17. AND UNTIL THE PRESENT MOMENT I DO NOT HAVE ANY POSITION OF THIS INSURER. WE HAVE ONLY WAITING REQUESTS... AND GIVING DEADLINES AND MORE DEADLINES AND NONE OF THEM FULFILLED!
I CALL EVERY 48 HOURS... WHICH IS THE DEADLINE THEY ALWAYS GIVE ME... AND NOTHING!! ....AND MORE AND MORE RETURNS WITHOUT ANSWER
TOTAL DISREGARD WITH THE CUSTOMER!
THE NEGLIGENCE SINCE THE REQUEST FOR A GUIDE (PROCEDURE, APPARENTLY VERY SIMPLE, AND ORDINARY FOR A LARGE INSURER LIKE BRADESCO SEGURO)
THE COLLISION HAPPENED INSIDE A CAPITAL (WHAT BY THE WAY THE THIRD MOST VIOLENT IN BRAZIL) THEY GAVE ME AN INITIAL DEADLINE OF 120 MINUTES... THEN I CONTACTED AGAIN.... ANOTHER DEADLINE CORRESPONDING TO 4 HOURS.... BUT THEY ARRIVED AT THE PLACE 7 HOURS AFTER THE ORDER. IN THE MIDDLE OF THE NIGHT, AND I AM ALONE, AND IN ALL THE PHONE CALLS, I WAS CLEAR REGARDING THAT I WAS ALONE AT THE ACCIDENT SITE!!! UNJUSTIFIABLE FACT! BECAUSE IT WAS INSIDE CAPITAL!!! AND AT NO TIME DID I GET AN ANSWER TO THIS DISCLAIMER, WHICH I'VE PASSED ON TO THEM (BY EMAIL/PHONE CALLS/INCLUDING IN PERSON AT BRADESCO SEGUROS TERESINA)!!
IF IT WASN'T ENOUGH.... THEY NEVER FULFILLED EVEN A DEADLINE TO RESOLVE THE SITUATION OF MY VEHICLE. AND UNTIL THE PRESENT MOMENT WE FIND THE INCESSENT WAITING!
I CALL EVERY 48 HOURS AND NOTHING...

TOTAL DISTURBANCE TO THE CUSTOMER!
WHO HAS THIS INSURANCE, I ESTIMATE YOU WILL NEVER NEED IT!
BECAUSE I DO NOT WISH ANYONE TO GO THROUGH WHAT I AM GOING THROUGH!

I want to be a top TAXIST service provider zap 87999603349

Oficina Sanitas Logroño

Don't get insurance at that office, they are scammers...and the treatment is terrible, the best DKV insurance without a doubt

I had a problem and Laura helped me, very kind and decisive.

Oficina Sanitas Huelva

It seems terrible to me that you call 10 times and they don't answer the phone
If you call the office it is for something important
In my case, I have left the specialist and I needed to make an urgent consultation and you do not answer the phone. If I have not gone to the office it is because I saw that you closed at 7 and it is now impossible for me to get there.

They close at 2:00 p.m. Pathetic they don't even update the schedule

Acunsa

I had doubts about the Navarra Clinic's preference when it came to offering availability of spaces if you came from one insurer or another. I believed that the Clinic would have a little deference towards Acunsa policyholders or at least that we would have the same waiting list. Poor deluded. Today it occurred to me to check it through their app (I invite all Acunsa policyholders to take the test) and all the appointments have been later or they have not even given me an appointment if I compared it with a policyholder who pays for the consultation, a real nonsense.

Edit Review after reply:
In the example that I show, I obviously cannot compare with other insurance companies because I am from Acunsa and the system, when saying that "I will use insurance", only offers me the possibility of selecting "Acunsa" or paying for the consultation, and of course, it is very It is easy to say without evidence that Acunsa has the best appointment times, because I cannot believe that more than 90 days for a sad dermatology consultation is acceptable for an insurance that claims to have privileges compared to other companies.

The waiting lists can be improved but the attention when you really have a problem is good. I trust that soon that first part can improve.
Thanks in my case to Alicia for the attention received.

The only reason why I took out insurance from this company is because of the coverage it offers through the University Clinic of Navarra, this justifies paying a significantly higher premium than that offered by other insurers. The reality after four years insured with a global policy is that the service gets worse every year. The University Clinic of Navarra does not give any priority to acunsa policyholders. Waiting times are months for any specialty. If we talk about digestive or internal medicine, the unit of measurement becomes quarters. The deterioration of the service is really disappointing and how, if it is not paying for a consultation without an insurance company, they do not attend to you.

The service leaves a lot to be desired. I have had a great disappointment with this company.
My wife became a member because of the prestige that the University of Navarra clinic has at a national level and the range of services they offered, all very nice, but, for two occasions when she had to use it (one of them with a large outlay), It was nonsense.
We went to Madrid to have a body CT scan for which we had to pay, apart from travel and accommodation, more than 600 euros about two years ago. When the results of the study arrive, they send a meaningless report, indicating normality in some organs that my wife has not had for 20 years 🤦🏻‍♂️. We got in touch to complain about such a mistake and all we received was a “Sorry for the inconvenience”, but they kept the money.
Now, she is trying to expand her insurance coverage and they tell her that they will not admit her because of her thyroid history (she is now asymptomatic) from fifteen years ago. Ridiculous.
Anyway, waiting for this year to end (they don't let you cancel before) to leave. They are only good at “selling you the motorcycle”, then they wash their hands.
Very little seriousness and less humanity. Just to be safe.

I was going to ask about this insurance but if the pathologies you suffer from are excluded, why do you want medical insurance, what's the point? There isn't a single positive opinion about anything, social security does more than you, so you pay.

Oficina Sanitas Pozuelo de Alarcón

It's happened to me more than 4 times now. When I get a woman of retirement age, the management I have to do becomes complicated and has a bad attitude, making me feel like I'm stupid. But when I get a young person like Lidia, it's a delight. Quick, efficient, friendly and polite. Anyone who doesn't want to work should go home and make way for those who want to work.

Lídia's service was spectacular, facilitating the procedures and clarifying all my doubts. A charm! With staff like this it's nice

We were there this morning and we were pleasantly surprised by the efficiency, kindness and professionalism both in the treatment and in the ability demonstrated by Ms. Lidia to resolve our doubts.

Dr David Balade is fantastic. His personal treatment, closeness, kindness and great professionalism have made me have a 10 experience. I definitely recommend him to anyone who wants quality and high standards.

I've been calling the Pozuelo office for days and someone picked up the phone. INCREDIBLE.

He gives me an email to which they do not respond either.

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