Delegación SegurCaixa Adeslas

Five people in the office. , only two are serving the public. Which generates a considerable queue. To hire all facilities... to unsubscribe many problems. I should mention separately the services provided by the company, each day they are fewer and of lower quality. Hospitals and professionals who do not work with the company and who continue to advertise in their medical charts.

Good morning, on Tuesday I went to the hospital to talk to the doctor and I had canceled all the appointments, he doesn't come until the 27th, apart from wasting my time, my gasoline and my mental health, I've been dealing with this for a month, the truth is that you don't have Forgive me, as a center, you should have control of the tests that patients undergo in a database, for that we ask for authorization, that is not recorded anywhere??? If not, let me tell you that you work very poorly, wishing I could unsubscribe, that with the 140 e that I pay I will save it and when I am offered a test I will give it and I will have more than what I pay per year, you are shameless They eat our brains to make us feel confident and everything is rosy and when we are offered a simple piece of paper for a test that I am not going to take, they give me a thousand problems, yours truly and please don't bother me more than when Please have the paper, I'm sending it because more than anyone, you don't want it, like me, I can't even shower alone anymore because of the pain in my arm, thanks to you, and on the other hand, I'm going to give you a lot of publicity. Ladies and gentlemen, I have had an operation canceled due to a piece of paper that I am missing for a test where the report has to say which doctor ordered me to do an MRI, but in the end I am not going to perform that test and it has nothing to do with it. with the operation, they have been doing it for a month, and with my data they cannot see who sent me that test, it is assumed that they are the ones who give us the authorization, it is also assumed that someone sent the test to you, I haven't been leaving for a while. Alone, who do we pay anyway, right? Well, why don't they bother to talk to the hospital??? I don't know, let them fool you with what we pay per year, and we have enough left over for tests. These people take your money and your mental health because they make me bitter, apart from the pain I'm going through, I should have had surgery last week, thank you for nothing super adeslas.

Getting worse. I've been waiting for weeks for a rehabilitation appointment because they only work with ICOT and, apparently, this center tells me that it has agreements with social security, so the waiting list is long, so I wonder why I pay private insurance yes, in the end, I have to wait in line for social security anyway.
On the other hand, customer service via telephone is nil. You call by phone because you need an authorization and you can't wait because there wasn't enough time before the appointment and, after having you type numbers for a while, the recording sends you to the web and hangs up. You then call the phone number that appears on the back of the card and, after enduring the same recording, the operator that attends you redirects you to the web. You tell him your problem and nothing, that the web, zero interest in helping. I tell him about the telephone number of this delegation and he tells me that you have to go to the office, that they don't answer the phone, to which I reply that there is a contact telephone number and, simply, he tells me that they are aware. Result: I have missed the appointment and now who knows until when because the center does not have appointments available even for next month, they will call me.
I would not recommend this insurance to anyone.

Let's hope they never need a neurologist, they have 3 hospitals and none of them have a neurologist, Santa Catalina only for private patients if you come through insurance you can die waiting, San Roque clinic does not have an appointment until the end of the year and perpetual aid does not serve armed forces personnel What I said, you can die

I have been in Adeslas for 3 and a half years and many years in other companies,
Now I comment my case:
Almost a month ago I sent an authorization to have surgery for a herniated cervical disc and after a week without news they told me by phone to go through this delegation in the palms, that's the surprise I got, I go with a pain in the arm for the pathology that I had and the nerves because I could no longer with so much medication that I was taking and not having surgery for me was to continue suffering, I talk to a girl from there and not to mention she would not let me, she stepped on me when she spoke all the time and her voice began to rise, incredible !!!!! I also started to raise my voice there and so much so that I asked for the claims book, freaking out with that woman (to call her in some way, empathy 0) when I was filling out the claim, a girl from inside approached me as if she was from Atemcion to the patient or no who right now but we are the person in charge at that moment or I don't know, well I fill out the claim and he asks me what the problem is, I explain that the next day he operated on me and that I needed the authorization before 2:00 p.m. and it being 10:30 a.m. in the morning, he tells me that they can't find it and that they asked for my health questionnaire (the one I did when I took out the insurance) and that they hadn't sent it to him, he started calling and going up and down and waiting I go out into the street and I call the one who called me to contract the insurance and he tells me that the questionnaire had already been sent, I'm still waiting and when it's 1:00 p.m. he tells me that I didn't put in that I had kidney surgery and that he needs the report 🤷🏻 (I'm 41 and I underwent surgery when I was 17 years old and I don't even know exactly what they did to me to see what it has to do with the pathology of the cervicals, NOTHING) I take my car and go to kill myself at my mother's house to see if in their I had some papers, I found the report, I don't know how my mother had it (we already know how mothers are, they keep everything) and I go back because they closed at 2:00 p.m. to kill me in the car (I couldn't drive) and take Once delivered, he takes it inside and gives it to whoever assesses it and tells me that they can't authorize it, I tell him and I explain why and he tells me that I put it in the questionnaire, he can't explain what they put me through, in the end After asking him for explanations, he goes into an office and after a while he comes out telling me that I have to sign an exclusion in case he has something related to the kidney again and something about mental health, all because in the report it said that he was not very cooperative when he was admitted to the hospital. hospital (normally 17 years old and in bed for 2 months to stay still at that age) I go to sign it and in the end they gave me the authorization, they can't even imagine what I went through there, without shame is what they are…. I am still in Adeslas and now I have been operated for 15 days and when I can I will take measures for this that happened to me without shame because another qualifier does not have to see what an operation for a cervical hernia has to do with a kidney operation due to a traffic accident 24 years being a minor 🤷‍♂️ don't even think about coming to Adeslas, it's better to pay a little more and heal in Health, rather... ahhhh and it's not new when I commented on the case to several people dedicated to insurance and doctors they tell me that it is not nothing new this happens every day in my case by signing I manage to operate but others do not give war as I did and have been left without surgery…. Hopefully this insurance disappears, 0 empathy, 0 quality and above all 0 Health with them since when you really need it they will not be up to the task

Oficina Sanitas Telde

The truth is that I couldn't be happier! The treatment received has been super professional, as well as friendly, they resolve any questions, and the insurance is great, very complete. I totally recommend it

The other day I approached this office. I had a problem that they resolved very professionally and quickly. They treated me with kindness and closeness. I don't usually put reviews on Google, but this great team certainly deserved it. Many thanks for everything!!

The truth is that they treated me very well, very attentive as life is today, in short it was a pleasure to have found qualified people who were also kind and very professional. THANK YOU VERY MUCH FOR ALL THE SERVICE PROVIDED.

The attention received by the employees is unbeatable, providing exhaustive and personalized advice according to the needs that you present.
With regard to policies, they have a wide variety, with different prices and coverages as appropriate.

They are very professional, in my case Tania has informed me with every detail and has cared about what interested me.
I loved it, because they are very decisive and give you all the options

Oficina Atención Comercial SegurCaixa Adeslas

Great service, the girls who serve you are very friendly at all times.

Oficina Sanitas Avila

Every time I go to the clinic they treat me great, they are very professional and friendly as always, highly recommended!

Very good attention and excellent treatment

Very attentive, friendly and professional staff

Excellent attention! Ana clarified all my doubts and more. I'm leaving super happy. I was treated with kindness, ethics and professionalism.

Excellent attention from Ana. Very decisive.

The doctor who was my turn was kind, but she did not attend me: having adeslas in Ávila is like not having a doctor. You call and they tell you that you have to make an appointment with a family doctor, you ask for it, they give it for two days later; When you go, they tell you that they don't take care of you, that you have to go to the emergency room, go down to the emergency room (if there is someone in an emergency, they really die before they take care of them) and they say that they don't take care of the emergency room either. Total that after losing an hour you leave the same (or worse). Now I am calling the general telephone number of adeslas, and it does not seem that they are going to answer

Home insurance is shameful, you have a traffic jam, you have it covered in the policy and they tell you that it doesn't cover it and that you should make a living and pay for it yourself... shameless

Quite unpleasant treatment from a man in the office, arrogant and very rude tone.

Very happy, every time I go to the branch they serve me very well and solve my doubts

IMQ Seguros Atención al Cliente | Vitoria-Gasteiz

They do not give you any facility to cancel your insurance and they necessarily punish you in their offices for a bureaucratic procedure that could be done online. They continue with outdated anticovid measures that are no longer valid

I have been a member of the Igualatorio practically since I was born, 60 years ago, and what I perceive is that the services to the insured are increasingly scarce and meager despite the fact that the contributions continue to rise without stopping.
The last one was that needing to do a blood test, I went as always to the Oquiñena Laboratory, in Vitoria, and they told me that they can no longer serve IMQ policyholders because they have canceled their contract.
Fundamentally, what IMQ intends is to centralize all its services in its own centers, to give policyholders mass and non-personalized attention.
With actions like these, what I ask myself is whether it is worth continuing to pay for medical insurance, which was once characterized by personalized attention, and which is only becoming a money-saver for its policyholders.

Extremely bad experience with this insurance contracted by the company. Not recommended at all. I recommend considering any other solution.

Insurance denies tests and services on false grounds. Customer service is inefficient. They make the withdrawal process difficult by introducing additional obstacles.

Shameful service and not recommended for companies. Without just cause, they have denied medical tests to Acceleration Robotics workers against medical opinion.

In addition to this, customer service has unfairly and threateningly pressured and insisted on signing documents that implied the waiver of our claim rights. This is a clear sign of bad faith. Finally, the web infrastructure is fragile and not updated.

Highly discouraged.

They have stopped the Neurology specialist service in the entire province of Alava, without warning! and with sultry night. Leaving dozens of chronic patients stranded who have been paying for private insurance for decades

Asesoría en Vitoria-Gasteiz | Despachos BK ETL GLOBAL

Brilliant. You are no longer just looking for the management to be perfect, the treatment is also very good.
Friendly, professional, decisive, fast.....don't hesitate.

Good morning !
All our meetings with professionals from Bk consulting have been very satisfactory for us....they have provided us with important information necessary for our economic affairs...but above all, the treatment they have always offered us has been a pleasure...close...friendly and very...very professional. We will continue to trust them. Thank you so much.

I've been with them for a while and I'm super happy. Yes, it is more expensive than other similar businesses, but how much? €20 or €30 more per month, professionalism is paid for and having everything in one place too. Accounting and labor with honors, tax 11 out of 10 and insurance, magnificent service and speed. THANK YOU

Wonderful professional firm, not only for its advisory services, but also for the people behind it, who serve you with all five senses. Thanks great team.

Personalized attention, quality advice and speed of services.
100% professional team

Oficina Sanitas Vitoria

They are scammers. They tell you that they are calling you to renew and then it is a lie. They renew you without warning. Tomorrow an email. And with that you give your consent. When I made the policy they told me that they were going to call me, which was a lie. Now I have to pay for another year outside. Do not contract with them. They say anything to sell

I put one star because I can't put less. It turns out that my mother is being denied insurance because she is overweight... The discrimination complaint that is going to fall on you means that she is going to be overweight...especially because of the arrogant and arrogant attitude of the lady who told her about it by phone. phone.

Sanitas Office, very good treatment, excellent for resolving medical insurance questions

It would be recommended that they add the public service hours to the website.

IMQ Donostia bulegoa

IMQ insured for life, with a policy taken out in Bizkaia. If you go to General Medicine in Gipuzkoa there is a co-payment, as if it were a specialist, which at least did not happen in Bizkaia. In the area where I live there is no home care, no doctor or nursing unless the person who has a consultation in that municipality agrees to do so. Several complaints to the IMQ because there have been times with patients with significant pathologies or who needed cures or nursing care and the problem remains unsolved years later. In this case I pay for a service that I do not receive and it is clear that I will not receive it. For the rest, the correct assistance and without putting too many obstacles as contracted. Friendly and diligent telephone service. APP could be improved but very useful, including medical chat that I have used once and it can get you out of a momentary trouble. The main aspect to improve, I insist, is home care.

They have always taken good care of me. They have offered me all the information, authorizations, catalogs, etc... that I have needed. Friendly and professional.

The service in the offices is really terrible. I went with the flyer that my imq doctor made for me to pay for TrisoNIM Premium, just as the flyer and the informed consent said, and the offices didn't know what it was. After 30 wasted minutes, their dataphone doesn't work and instead of giving me facilities, such as making a transfer, they tell me that I have to go to their bank, pay and come back, making me waste the entire morning. Finally, I had to go to another laboratory where they did know what the flyer said and they didn't waste my time.

I want to thank Gorka, the guy who does MRIs, a super attentive and very nice professional. Thank you very much.

Deplorable telephone service, every time you ask for authorization they tell you "we have a broken computer system."
He doesn't even believe it, but it's his excuse for not doing anything.

Sanitas

Professionals and pleasant treatment. Very satisfied with the treatments received.

The truth is, Professionals, thank you 🙂

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