Hospital Virgen De La Luz

It is a hospital where today, unfortunately, the waiting list is longer than the Camino de Santiago. And the care in general leaves a lot to be desired, of course there are professionals who are wonderful and care about patients!! It is unfortunate that I say this, being from Cuenca, but I have experienced it firsthand and with family members. The management of it leaves a lot to be desired, now and in times past!! The furniture is old and is repaired, but not changed, an example is the passenger chairs that are from the 80s. I hope in the future!! In the new hospital the situation is very different, for the good of all citizens...

I am going to the hospital quite regularly because my wife is pregnant and I consider two things unacceptable.
The first is that the parking closest to the hospital is for employees, when in any establishment the opposite is normal, patients have to park in the field.
The second, the line of cars occupying the sidewalks that reach the polyclinic, on top of having to park in the field, you go in the middle of the road...
One day I'm going to call the locals to fine everyone who parks on the sidewalk, it's already hard that access to a hospital for people, the sick, baby strollers and people with reduced mobility has to be through the road.

A disgraceful hospital. If you go to the ER, you have to wait 3 hours (literally) without anyone telling you anything at all.

You go with chest pains and they don't do any tests to rule out options, after waiting 3 hours, they send you home and that's it.

Even if you have an appointment at otorhinolaryngology, you have to wait another 3 hours… COMPLETELY EMBARRASSING.

I put one star because I can't put less.
Terrible hospital, disastrous administrative management, what they want disappears from the medical history. I just have to thank David Mateos from the emergency room and Teodoro from internal medicine. The rest of the doctors are truly a shame and look at how they pass for specialists. Above all traumatology, Dr. Gil treated her patients inhumanely.
Doctor Pulido sent me a resident doctor without deigning to appear himself, the poor boy diagnosed something simple in the face of significant seriousness, leading to the death of my family member.
It is a hospital worthy of having health inspectors everywhere and for days, so that they can see the disastrous care that is provided.
I don't recommend it for anything in the world.
If you want to die soon, go to that hospital, you will see what easier way they have to kill you

I have been treated in the Emergency Department and later in Cardiology (Dr. Viñas) in an exquisite way. Since there was no place, they admitted me to Surgery, which has an extraordinary team of nurses and assistants. Thank you very much for a job well done.

Recoletas

I can only say Thank you 🙂. In admission they have always treated me adequately on all the occasions that I have had to go and there have been many. Dr. Jiménez operated on both legs 🦵 double saphenectomy .. without any complaints .. starting with the diagnosis / preoperative / postoperative and follow-up of 10. Dr. Ponciano is the eminence of gastroscopies and polypectomies another 10 .. Medical tests .. more of the same in the super friendly laboratory .. X-rays and Tac the same. Rehabilitation without any complaints...explains what it will consist of and above all they listen that it is important...
Thanks 🙂

Terrible management at many levels, even refusing to do radiological tests ordered by another doctor, going so far as to throw the patient out of the office screaming and crying. Furthermore, we have not received any solution on how to allow the test to be done or how to manage the problem, much less has the option of performing another test been considered.

I went to the emergency room this afternoon because I had COVID and the part of my breasts hurt a lot and it already happened to me the other two times and they sent me Ventolin and other medications. Since I was feeling pretty bad today, I went to the emergency room. I was treated by a lovely nurse but the disastrous Doctor Miguel, at first he didn't want to treat me and shouted at his partner “the girl should go to her damn house” “we are not going to treat people with COVID, how sad it is that she stays locked up “and words like that. He wasn't able to get close to me, he was shouting from four rooms away.
If you go to a patient who is sick with COVID, I can't imagine how it could be someone who has another type of illness and see that they are not treated or talked to like that.
In this work as a doctor you have to have more empathy and respect for patients and also for your own colleagues.
What a pity that things like this happen in this city.

It's a pity, we don't have anything... The emergencies with a "believe", renal colic, don't have a plate at night, not even to do analysis. ...nothing at all.. You come back in the morning very bad and if that, they will make an appointment for you to see the Urologist... Anyway, assuming that it is what they have said as a diagnosis. Total abandonment.... so this morning to Madrid, out of here.... either Adeslas lets you go to the "Virgen de la Luz" Hospital or here you literally die in this city.

C.M. MGO Cuenca

Clinica Veternaria San Antom

Clínica ALMED - Consultorio médico

They get to the point that they advertise with a company because they are worse than a pain in the gut, the forest and hunting people who manage reserves send emails like Cossacks, on top of that they say that they make you 10%, they know that they no longer know what to do to raise your head

I have known Juanjo for many years, in my town, when I was still studying medicine. He was always charming.
After about 20 years I met him in this clinic and since then I always go to him. The humane treatment he has with the patient makes him an exceptional doctor. It calms you down when you need it.
Regarding the psychologist, as mentioned by a lady, it is true that he is a bit unpleasant to deal with, nothing like Juanjo.
The only drawback is the waiting time to enter the consultation. But it speeds up a lot if you only go for prescriptions, which are made upon admission, but then Juanjo signs them.

I started going to this clinic at a bad time in my health. (After getting my position as a civil servant, I did not have a family doctor when I changed to MUFACE and chose private healthcare). I also did not have good memories of the family doctors that I had throughout my life, but I must admit that in this clinic and especially Juanjo, made me feel cared for and cared for.
It is true that I sometimes had to wait longer than desired, but it is also true that once it was my turn, the humane and close treatment, added to his good work as a doctor, has always compensated me.
I currently wouldn't change my primary care doctor for anyone else, and I dread the day he retires. Fortunately, my health is now much better. But I know that if I need it, he will be there to help me and offer me the best medical and human care.

Incredible what happened to me today in this small-time clinic. On December 7, my husband made an appointment at this "clinic" to perform an Antigen test on December 24 at 9:00 a.m. My surprise was that this afternoon, by chance, I called to corroborate tomorrow's appointment and check that everything was correct and a very rude guy told me who apparently is the psychologist from the "clinic" that they had called us yesterday to tell us that they did not carry out tests on the 24th and that we had not picked up the phone, which apparently they had insisted on only once (today, everything is recorded on the phone and in the event of a coverage failure, we would have received the notification of calls). I have a trip scheduled on December 25 and if it doesn't happen because I call this afternoon and I have been able to make an appointment at another clinic, will I lose my trip?
To all this, the man told me "that's what it is" without asking for any kind of apology and, in addition, he hung up on me. Couldn't you have contacted us via WhatsApp? Because of your lack of seriousness and, above all, lack of professionalism, could we have lost our trip?
You are ones without... and of course, Almed clinic this does not stay like that!
Tell the psychologist that what he should do is empathize more with the patient, who certainly seemed unprofessional to me with the treatment he gave us.
Do not take any type of test at this clinic as the same thing that happened to us could happen to you the day before we took our flight.

It's very bad that they ask you for information about your health and then in trials they give away those on the other side so that you lose the case and Juanjo feels so arrogant to see cattle and the ozone guy another scoundrel for selling a patient, well, god. I want the evil they have done to one day bounce back in their faces. Null score. Nothing, humans are very arrogant, Juanjo only thinks about winning trials by stabbing patients, making fun of people's problems, what a shame...

Sanatorio San Julian

A pity that it has been abandoned for so many years and to build the nursing home, they are going to tear it down instead of restoring it just to make the parking lot.

MARIA TERESA SOCUELLAMOS LOPEZ

Centro De Especialidades De Cuenca

Very good treatment of my mother and I support the families that have mentally ill people, because the work of Dr. Solano is unbeatable and Dr. Santos more. They listen and are very supportive of patients and families. I am very grateful to Dr. Solano because he always helps me and listens to me to try to improve my mother.

There is a lack of empathy and professionals are almost all bad people if they need a superior to visualize the work of psychiatrists.

The treatment is shameful. I called on the phone to ask about some appointments that changed and it turns out that the woman was not able to go to breakfast peacefully and was doing nothing more than speaking to me with an air of superiority when at all times I was speaking to her with respect. They are becoming more and more lazy and more rude, what a shame that these people continue to keep their jobs. Painful. Madam, go have your coffee quietly.

It was already necessary to transfer the consultations to this specialty center, especially for me in the mental health consultations as a patient, since the consultations at the Virgen de la Luz hospital were depressing, for the doctors, nurses and all the professionals, sick and relatives.

ADESLAS Medical Center

I am a Canadian citizen living in Jaen until May 2024. Adjustment has been an absolute nightmare in some regards, but I honestly have to say having complex medical diagnoses in a foreign country where I do not speak the language…. Has been so humbling. This time of year is difficult to be away - especially away from family/friends - so the anxiety and worry I feel adds to my medical condition triple fold. I was seen today for yet another medical issue today and I was greeted with humanity and kindness by all who helped me. I also love Google translate so much. It’s helped me ALOT since my Spanish is limited. As a registered nurse or 10 years, I encourage those who face medical issues to take a minute and reflect before writing these reviews - people are just human beings and although we strive for greatness - most of the time we fall short merely due to things out of our control. I give 5/5 stars for the compassion and gentle approach with a worried sick young lady who’s Spanish is at a Dora the explorer level. I thank you from the bottom of my heart. Each of you make a difference - I hope you know that :)

My husband was sent a test that was carried out on 7/19/2023 and the results were given on 9/11/2023, that is, almost two months to receive a result that is very important.... I am even more surprised when I call to see if it is possible to refer me to another Cardiologist to see the results since they are important and the answer was that everyone is on vacation, I think there is a long wait for important things and I have to say that I travel 100km why not? At the clinic closest to my city, it was impossible to get them to answer the phone. I will not hesitate to leave this company because I greatly doubt the service they offer to their clients, at least to me.

I have been calling for several days to make an appointment to monitor my pregnancy, since they are taking it exclusively there; More than 100km from my town, because it is the closest center, they do not answer my phone and when they do they tell me that they cannot make an appointment for the week that corresponds to me; that I have to wait one more month... one more month for something that we know has its procedures and when the doctor requests that appointment (the doctor is charming and super happy with her, to be honest).

A REAL SCAM

I have been waiting for more than a month for an appointment with a doctor so he can refer me to another specialty. When I finally go through the first consultation, they give me a flyer for 10 sessions for a specialist. Since they never pick up the phone, I physically show up to make an appointment, they give it to me in a space of only 3 days but in less than 12 hours they call me to cancel it and tell me that there is no longer availability until August 16 because the doctor, the The same as the day before they assured me on several occasions that he would be there throughout the month of August, he is going on vacation.

When it comes to finding another specialist, they wash their hands and tell me that I should look for him and that if I want to wait until the 16th, that's what it is.

In addition to repeating the same argument like a robot, lying about availability, they do not offer me any solution.

Oh, and be careful because they haven't even provided me with the physical catalog with the medical chart.

A good looting of this business

Impossible to make an appointment online, much less register for it, I have been trying to contact by phone for about two hours and there is no way, either they have more staff to answer the phone or I no longer know what to do. Like for a rush.

09-04-2023.- It turns out that an appointment is made for the endocrinologist, by order of the endocrinologist and delivering the endocrinologist's report, since they make an appointment for the neurologist and the endocrinologist, on vacation. Laughter.

Hedonai Jaén

Very dissatisfied with the treatment received from hedonai. First of all, when I contracted a laser session voucher, they did not make me sign or give me any document certifying what I was contracting, very informal on their part. When I wanted to start the sessions they told me that the machines were not working and that's how they have been extending the months since May. Due to this type of mishap I wanted to cancel the contract and request a refund, which they initially refused but after my insistence they relented. I have been requesting a refund since June, I signed the document they asked me for and I still have not received a response from them. I request my refund urgently, since I have not yet started the session bonus and I have the right to claim the amount I paid. All the workers are very incompetent.
It's been 3 months since I requested my return, and nothing and I'm super pissed off😡

I don't give it a lower score because it's not possible, it seems like a shameful clinic to me, I had been waiting for my appointment for five months at the clinic in Jaén capital, well two days before the appointment, they send me a WhatsApp telling me that a machine has broken that they cancel it, when in my case I had to take medication and take a self-vaccine, which I have not taken while waiting for the appointment, so that they would not burn me since you cannot take medication, waiting without taking it at all, now I They cancel it and on top of that the solution they give me is that I go to another center in another city, when I am working and they tell me that they are waiting for the technician to come, incredibly embarrassing, the worst clinic of all, the terrible treatment, no education . Now I want them to return the remaining money for the treatment, which they are obviously not going to do, scoundrels, a total and absolute deception!!!!!!!!!

It is unfortunate about this clinic for saying a word…they leave me without doing some laser sessions that I already paid for when I was still Vivanta because the file has supposedly been lost…I give them a vote of confidence again and buy a voucher again to continue with waxing, now finding myself in the situation of not being able to perform the waxing that I have already paid for because the machines are under maintenance... SHAMEFUL!! The second time I pay for NOTHING.

I had an IPL when I was Vivanta and despite the fact that I told them that I did not see it convenient to remove a small spot from my eyebrow due to the risk of having my eyebrow hair removed, they insisted that nothing would happen.. Indeed I lost that eyebrow hair. the eyebrow definitely. The spots have also reappeared despite always applying sunscreen.

*UPDATE*
After 5 months of being told they would refund my money for a treatment that was not performed, I am still waiting. The treatment that was contracted was 3 years ago, what a way to scam people for 3 YEARS and 5 MONTHS. Don't go to any of these people's clinics.

My case is that I paid 800e for complete legs which they said could be done without doing a study or anything. When the time came, months after months they said it couldn't be done. After two tired years, we requested the money that belongs to us since said treatment was not performed. Well, we have been fighting for a year and 5 months.
This franchise is not worth a penny. Look for better ones.

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