Westlake Ace Hardware

Perhaps the coolest and most special part about this Westlake Ace Hardware is Ace himself - the cat! We love visiting this store to make sure we get a spotting or run in with Ace. Not to mention everyone is super helpful and the store is always clean and organized, especially to the liking of Ace. Thanks for always making our trip to Ace fun and make sure to check the back of the store for Ace just in case! You know it’s his helpful place!

There are few places you can go in this day and age and find an associate if you have a question. At Westlake, they will come up to you and check in multiple times. So refreshing! They also have a great rewards program.

Found the checker and the woman I assume was the manager (she was working the paint area at the time) to be rather unprofessional as they repeatedly yelled back and forth at each other in front of customers. The man working the floor however was very helpful in getting me what I was there for.

Great place when needing something in a pinch. Have a good selection.

Had a job interview, 1st class people, very friendly.  Hope I get to join the team!!

Walmart Supercenter

This wal mart had a lot of good deals. The store was clean and the staff was friendly

I've been a bit surprised with the art supplies that is available here. No not in a bad way; in a good way.  so I'll keep going here for my art supplies. Now I do have a  wish, I wish they would carry more oil oil painting supplies. ? Will they? So let's wait and see.

This Walmart has been modernized. While I don’t normally shop at this particular store, I came here because the one I normally go to is still in the process of remodeling. It was pretty easy to find what I needed, and the lady watching the self-checkouts was pretty helpful. Again, I’ve said it before, sometimes I like Walmart and sometimes I don’t.

Too many giant cart by Employees parking in he middle of isles.  Alot of large bottled water aren't brought forward. Top shelves are to high. Stock on top shelf small items need to be restocking the same lower shelves that are out.

One actual cashier that was closing their register at 7am and grumpy as hell. If I wanted to work as a cashier, I'd apply for a job! I had a full cart and one item didn't scan correctly. The lady supervising the self checkout acted like I was trying to steal something! $400+ in products and I'd try stealing a $2 item. Give me a break. Beeping everywhere so it sounded like I scanned my item too. Next time I'll just leave everything if it's just self checkout only. I'm not getting paid to do there job too! At least try not being so damn rude. Good grief.

Lowe's Home Improvement

Tamika, you are wonderful! I very much appreciate your levity and turning my frown into a big grin.   I’ve always had the best service at this particular Lowe’s. I will drive out of the way to go there because their manager and they’re on duty managers down to everybody is just really really helpful and polite. They do a great job that’s not always easy and they’re so polite and kind, it’s the kind of service You just don’t see very often anymore and I’m grateful for their kind assistance.  I don’t do a ton of reviews and wasn’t asked to do this one and I’m voluntarily doing it because the service was so superlative I felt I had to spread the positive word so often we just spread negative information and here’s one that’s really wonderful and positive so whatever you need for your home repair, lawn or DIY project this is the place to go.

I needed a replacement wheel for my wheelbarrow.  Xavier was stocking but he stopped what he was doing and walked me half way across the store.  They were on the bottom shelf all the way in back but he found the perfect match for me!!  Thanks.

Blanca Customer service agent helped me with finding my receipt and previous had 2 other associates who kept putting me on hold and she literally took her time , addressed my concern and even help show me how the lockers worked. Great agent and very patient and hardworking . Thank you Blanca !

This place has gone downhill dramatically.  There is NOONE available to assist.   Waited for 20 min in the paint department at 5 pm on a Saturday.   They have been out of many items, and they are poorly stocked with what they do have.

Lots of selection, on lots of items....except for the outdoor sheds, which was why I was there.   The employees were helpful in trying to answer my questions...but just my luck,  the one that knew the most was on lunch. Overall a great store.

False advertising, offering this deal until the third of October but I can’t find a single store to honor it, as a business owner I think it shows your company’s colors not honoring a current promotion. Home Depot was willing to honor your advertisement before you! Ridiculous. Unfortunately they didn’t have the items I wanted in stock but I appreciate the willingness. Go to Home Depot if you need any tools they have better prices, honor their deals, and other companies when they won’t apparently!

This review builds on my last review of how much Lowe's sucks.  After selling me a non-working washer, and expecting me to buy another one so that they'd swap out the non-working one for a  working one, I told them to just pick this one up.  They were supposed to text me and let me know the 4 hour window that they would pick it up.  They did not text and did not pick it up.  I've now been on old with their "delivery service" line for fifteen minutes.  I think I'm going to simply have to file with my bank for a fraudulent charge - which is accurate, since I paid for a functional clothes washer and did not receive one.  Good God, what a horrible company.  Don't even consider buying anything from them.

I bought a dishwasher on November 24th and had an install date set for early December. The first install date came and the contractor Lowes uses no call no showed. They rescheduled me for December 27th, and cancelled on me again. A quick google of the contractor that Lowes uses (CRST Home Solutions) showed they have a 1.3 star rating with 150 reviews. At this point it is comical how bad of an experience this was, with many other reviews matching mine. Lowes does nothing to try and make it right. Strongly recommend you use a competitor like Home Depot over Lowes. Its frustrating to even have to waste time writing a review, hope this helps someone. Its also comical to get the equivalent of a "that sucks" from Lowes customer service and there is no offer to even try to make things right.

Everyone was so incredibly nice and helpful today during my two trips. From managers, paint dept, checking out and just in general. Everyone was great and I’ll definitely be shopping here for my home needs from now on.

7 month disaster!  We went to Lowe's to purchase 4 new kitchen appliances.  They require their "professional installer partner" to measure everything.  When he arrived he promptly dropped our double wall one (which there was nothing wrong with) and broke the glass out of the door.  He was also unable to get it back in place.  This is the very beginning of a 7 month ordeal. Multiple incorrect appliances.  Installer taking a sawzall to our cabinets making it look like a 7th grader did the cuts.  Multiple appointments not kept, etc.  Lowe's has stopped communicating when I explained that the microwave they put in is NOT what I ordered and paid for.  Their excuse:  "We ordered the right one".  What an absolute fiasco. Do yourself a favor, unless you are going to carry out the appliances and install them yourself, find another vendor.

The Home Depot

Hortencia helped us out at the register and managed to help us figure out our exempt stuff for the church and was super helpful in the process. She has a great smile and great customer service!

We were able to find all the things we needed for our Gaga Ball Pit construction and the boards were straight. Can't ask for much else.

Home Depot should be more considerate of people who don't get around well.  They set the store up so you come in one door, get what you need, then walk to the other end of the store to check out. Then have to walk to the other end of the store to go back to your car.  I realize they have pickup, but some of the elderly don't know how to use computers to set that up.
Thank goodness for Kevin. He was working at the return desk and was very kind.  He took pity on my 87 year old friend, and checked her out there.
I could have checked her out at the other end of the store, but would have had to leave here there alone. She likes to take care of her own business, like most of us.
Kevin was thoughtful and kind. We need more young men like him.

Off topic- Deserted on Christmas- Not a soul in sight.
Anyways, most the time has what me and my Grandma needs, we like building small things, she's a fan of decor for cats.... No issues with home Depot 9.8/10

I tried to do the survey on the receipt and it didn’t work 😫My husband and I were painting a small apartment and needed to get some paint matched. We dealt with Ed (a few times now!) and he was happy to help us WITH EVERYTHING! He made it easy and less stressful on us. He knew what he was doing and knew what he was talking about! Needless to say the apartment turned out marvelous! Couldn’t have done it without ya Ed!

Great site with friendly staff.  Everything is clean and organized so I read able to find what I needed quickly and get back to work!

My Ego Power Plus Self-Propelled lawn mower would not start. I called Ego and they stepped me through troubleshooting steps and determined it required repair.

This store was the closest authorized repair center to the Northland. I dropped it off with the warranty certificate Ego emailed me and the mower was fully repaired the next day. John was very professional and explained how Ego is good about warranty claims.  John said the brand is solid and doesn’t have products fail very often. Great experience getting my lawn mower repaired before the new mowing season.

They have a knowledgeable staff that is terrific. I needed help in the plumbing section, in a few minutes, the man verified a matching cut out Valve and also showed me the sale on the Tank fill assembly.

Employees are helpful and seem to know where items are located and have the knowledge to help you if you don’t fully know how to fix what you’re working on. The prices are marginally higher than big box stores but you can save time by coming here instead of walking around the competitors. They carry Stihl products that you won’t find at HD, Lowes etc. and repair them as well. Many of the big name products are price protected Dewalt, Milwaukee, Webber Etc.

High prices. Very high. Staff no longer seems informative regarding products or fixing things. Unique products.  Fun to look around.  Just can't afford them.

I went into the 87th St. store in Lenexa twice in one week & both times Sandy helped me, once to help me decide on paint for a project & once to find a missing piece of hardware on another project. Both times he went above & beyond by spending time helping me.

Walked around the store for 20 minutes, could not find an employee anywhere. Finally went up front and asked a 20 something yr old kid if anybody was working in electrical. He grabbed another 20 something yr old kid who acted like i was wrecking his day by asking where a particular cord was located. I assumed the cord would be located with all the other cords, but it was not, it was in a separate isle on the very bottom, in a bag. The kid who checked me out also acted like being at work was the worst thing he ever had to do. I did get what i needed, but it truly felt like customer service was NOT what this store was all about. Most ACE's are known for service, not this one.

Nice clean store, well stocked and properly faced. We cleaned up on the clearance veggies and perennials in the end of season sale. The cashier we had did not seem too enthusiastic about being at work but that doesn't negate the overall experience and could just be an off day.

Always help me find items I'm looking for then give me helpful tips regarding application.  Plus I got 5.00 off for my birthday.

I usually do not shop at this ACE Hardware, but today I was in the Olathe area and stopped in to see what they had. It was well worth the stop I found a beautiful large lighted wreath for $19.00. It was the last one on the shelf. The store is well lighted and the staff is friendly.

Terrible service. Online order was ready a day late. The person at the register was on his phone when I walked in and didn’t look up until I said hi I’m here for a pick up. He looked around and said I’m sorry it’s in the back at the “Helpful Hub”. I waited at the helpful hub for 10 minutes while someone just started a random conversation with a customer when I was clearly waiting. I went back to the front to ask for assistance again. It took another 5 minutes of waiting before someone came out from the back. They went back in the back to look. They came back to say oh it’s actually up front. Which is extremely frustrating because I asked the person up front when I got to the store. Why order online for quick and easy pick up when it takes twice, maybe three times as long? I will never spend money at this location again. Train your staff.

I was overcharged multiple times for items that did not ring up correctly at the listed price. Whenever I call to address this, I was told I would have to come into the store to take care of it. I do not have additional time to have to make another trip to receive a refund on something that was not my error in incorrect pricing in Walmarts check out center. This is a very common issue I have when shopping at Walmart.

My experience at Walmart on Boardwalk today:
I showed up on my way to the airport to buy an electric razor and everything was under lock and key. While I might understand that that is done to protect the merchandise, most of these things come in boxes that are 4x8 in and not easily put in one's pocket.  Add to that the fact that nobody in the store had keys to the cabinet. Four associates tried to open the cabinet and could not, so I ended up having to leave without a razor and having lost about 25 minutes of my time. If you look at the picture, I fail to find something I could put in my pocket and walk out of the store with.
While I am not a frequent shopper to that Walmart I'm probably not going to go back there unless I really need to because chances are it might be under lock and key.

Wal-Mart Corporate really needs to take a close look at the downward direction this location is taking.  The overwhelming consensus from the surrounding area's customer-base is "The Boardwalk/Kansas City Wal-Mart Store #2857 is Dirty, Unorganized and has become a breeding-ground for a Less Than Favorable Crowd, regardless of the time of day".  Comparatively speaking, the Wal-Mart Store #1120 located in Gladstone, MO has quickly become the location of choice.  Clean, Organized and a Much More Enjoyable Shopping Experience...

Always a fun trip never know what u may see & experience. We counted...30 empty check out lanes, 7 so called shift leaders, managers talking & screwing off, & only 1 staffed check out lane w 10 huge full carts waiting. Good thing we only had 8 items & all of the self check out lanes were open. What exactly are we paying Wal-Mart front end help to do? Because it does not have anything to do w helping the public or customer service!!!!

The Asian gentleman with a thick accent (didn’t remember his name) really went out of his way to help me find what I needed, which I really appreciated. Everyone there’s seems very friendly. The reason I’m not giving 5 stars is because almost all of the products I was looking for was in the wrong spot and therefore not priced correctly. This poor man was trying to rearrange everything into the correct spot. Employees that are stocking need to double check that the items are in the correct spot instead of just throwing them in wherever they feel like and creating more work for the rest of their employees.

Ace Hardware

Always have what I need, but went to get a wheelbarrow and there was no price on any of them. It may be near winter but still plenty of leaves on the ground. I needed a price and no employees around to help me. I'll go back, and hopefully, there'll be more employees scheduled to work.
Update: went today to get some double-sided tape, young man at checkout told me exactly where the tape was. And they have vegetable seeds, 3 for .99 cents. This is a HUGE bargain. Other stores are selling seeds for 2 or 3 dollars. Definitely a great thing to have Westlake.
The only issue I had today was trying to find a small plastic tub to put my used grease in. You have lids but not the tub size I need. Hopefully those smaller tubs with lids will be coming soon

We love this hardware store. The associates are helpful and friendly. Today, after consulting numerous online videos that weren’t able to help me, Bob H showed me  how to detangle and reload the line in my weed eater, with which I’ve had a long-standing love/hate relationship. Thank you sincerely Bob H. My daughter and I are delighted and grateful!!

I recently visited Ace Hardware and had the pleasure of interacting with two exceptional employees, Store Manager Jerry and Cashier Mary. Their outstanding service and expertise left a lasting impression on me.

From the moment I stepped into the store, Mary's warm greeting made me feel welcome and valued as a customer. Her friendly demeanor and willingness to assist created a positive atmosphere right from the start. It was evident that she genuinely cares about providing excellent customer service.

However, the exceptional service didn't stop there. Jerry, the Store Manager, went above and beyond to ensure I found exactly what I needed. He personally approached me and took the time to understand my requirements for a spark plug for my pressure washer. Jerry's extensive knowledge and expertise in the field were evident as he guided me through the store, pointing out the correct one for my pressure washer!

Will not price match Amazon 🫤

edit: owner is either out of touch or doesn’t know what “brick & mortar” means

“brick & mortar” ≠ “mom & pop”

These are not interchangeable terms. Plenty of brick & mortar stores will price match Amazon, including some Ace Hardware locations.

I needed a T20 torx screwdriver for a car repair, I looked at the regular auto parts stores, Walmart, two home improvement stores, and even Harbor Freight and not a single one had one for immediate purchase, that is until I checked Ace Hardware in Shawnee. I was so pleased!! I went in and with a little search, found the exact thing that I needed. Also, there was a cashier fellow who was so cheerful and friendly, even taking the time to enroll me in the rewards program. Although, the man behind me was irritated by my delay, the cashier was polite and apologetic. I am definitely going back and would recommend, especially if you have a specific hardware item, go to Ace Hardware!!😉

Harbor Freight Tools

Friendliest people you could ever meet help you with tools have knowledge on tools and know how to keep inventory have pretty much anything a man or woman can want when it comes to tools and if they don't have it they can get it

Love this place, good products for a good price, friendly and knowledgeable staff, very nice shopping experience.

Went in for 9 mil nitrile gloves and found all of the pre-black Friday deals so picked up a few extras while I was there!

There's always something fun to buy that I didn't know I needed. Like a candy store for grown-ups. Update* If like me you buy a lot of tools, spend the $29 & join the Inside Track Club, I've saved 5 times my annual membership fee in just 6 months .

Junk tools...
Got a saws all...
1st one wouldn't hold a blade.
2nd one after exchange would turn on and off on its own.

Got a finishing nail gun... first one broke after 2 panels where hung...

Exchanged it for a new one moments ago and it won't even work out of the box....

So done with that place. I'll happily spend double the money on a tool that works and not have to drive to harbor freight more than once to keep exchanging tools till I get one that works!!! In fact I probably spend as much on harbor freight tools through wear and tare on the car through exchanges let alone the hour each trip doing the damned exchange!!!!

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