Banco BBVA

I used my Australian debit card in theirs ATM, I got the withdrawal and voucher but the card not. The ATM show an offline message. I asked the general manager to return my card using my passport and voucher, they only offered to destroy in front on me the card. I use that card in Colombia, Perú, Brazil, Dubai, Panamá without problem. This is truly a bad experience in BBVA Bancomer/México.

Always all services available, modern and with super friendly and prepared staff. I highly recommend them.

Terrible attention from all the staff, they do not give solutions, they make you call the BBVA line and those on the line mention that the branch should provide a solution. In short, they don't give a solution anywhere, it's been 20 days and they can't clarify a deposit for me due to "communication problems." The manager's attention is arrogant, despotic and disinterested in providing solutions and instructions.
They work from Monday to Friday, they close at 4 pm... Recommendation: do not go to that branch.

The service of the executives is below average. The service of the male employee who greets you is terrible, zero kindness and empathy. Today I went to do an urgent procedure and they had no system and their response was "we don't know when he will return." It is unnerving to have to do a procedure at this specific branch, because, even if there are few people, the executives take a long time to pass to the people, even if they are unoccupied. It's a real shame because it's the one closest to my work. The worst thing is that it greatly stains BBVA's reputation in general and I considered changing banks just because of this inconvenience. I hope this branch improves a lot and quickly due to its location, it is very necessary. Train staff to provide better customer service.

Be careful with the ATM 8863; It's practical. This is the second time I withdraw and the cash is never delivered to me. In the result of my clarification they tell me that there was no shortage **Surplus** and therefore my ticket did not apply. Such a subtle way to waste your money.

BBVA Bank

There is no rail to chain bikes. The response from BBVA officials was “parking is not our responsibility.”
I would have liked to hear: “we will do everything in our power to install a bike rail.”

The saddest thing of all is the response I got from BBVA, apparently they didn't even read my suggestion. They don't even deserve 3 stars

Be careful with ATMs, I had an experience where the ATM ate my deposit and the person in charge of the machines took advantage of the system failure and did nothing to help me other than she didn't tell me the reason why they couldn't find my cash in the machine. Mrs. Tal didn't even know what to tell me why my cash wasn't there! The truth is, they stole it from me, so I told them when I went!…

Despite having an account, the attention is not optimal, your doubts are not clarified well, and support to obtain a receipt if the ATM does not print the receipt, they only tell you that it will arrive by mail in 24 HRS, if you do not show up to a branch to request an account statement

Terrible service, every time I go I have to wait an hour. I will change branches

Do not go to this bank for any reason with the executives, I will tell you what happened to us on Saturday and it was very ugly.
We went to get our new card since the one we had had expired and they sent us to the boxes up to there everything was fine, when we went through and they started to process the process, we were left with doubts since that account is joint and the one with the box told us We had to do it with the executive since it appears to them that they have to give each other 2 cards.
We went through the executive who is called José Luis Pérez and he is a despotic executive and he has no kindness and he thinks that one is stupid because he is young now I can't imagine an adult person.
First he told me that the account belonged to a legal entity and I told him no and he said yes and I repeated that no until he searched or wanted to search he told us that the account is joint and we told him my partner and I already knew that but when we wanted to open the account we said that neither of us could withdraw money if the other wasn't there because that's called a joint venture and he replied that this is only to write a check and we told him that if he sees In the system we never asked for a checkbook and from then on he was very rude and said that we had to call a number and I think they do it so that you can leave. From there we asked for the manager and she told us that she was not there and we went to ask one of the bank and she said that now they were talking to her and after that everyone said that she was not there and we wanted to wait and until a very tall executive with dyed hair from wero and who was sitting next to the director's office, I don't know his name, he stood up from his place and yelled at my partner and said "TOUCH THE BUTTON PAD" that means for those who don't know is to talk to the police.
And the executive said that we were threatening her and that it was recorded with the cameras, when we weren't even talking to her, so when she said that my partner went to tell her that it was on the contrary that she was threatening us because she asked for the button panel and that they will touch her because of the In the end, in the cameras it was going to be seen that at no time were we with her and there they did nothing.
We had to leave since the manager did not come out, José Luis told us to retire and they told us to go on Monday.
It was a horror to go through this situation and even more so that they threaten you in this way, do not be left behind by inept and uneducated people.

The branch director (0039) is incompetent or unaware of the processes of the services offered by the bank.

He does half-hearted procedures, he has to ask the bankers (account executives) how to do the processes.

And when the already upset client complains, he hides and sends him to an account executive (banker) to calm the client down or delay the process.

Bad service, long waiting time and inefficient. More staff and organization are needed

The service to go to the window is VERYYYYYYY SLOWOOOOOOOO!!!!!! And the times I have had to go to that branch it is early when they don't have people, I don't want to imagine the hours of waiting when they have people...
Streamline your processes or put more advisors at the counter because the wait at this bank is truly a nightmare.

This bank gave me counterfeit money out of their ATM. Two 500’s and a 200. I have worked in banking for over a decade and am shocked to have received counterfeit money from an ATM in a bank branch. unfortunately they were closed when i withdrew the cash so i couldn’t dispute. I would suggest going to another bank to withdraw cash or you may loose your money.

Is one of the most popular bands from Mexico City but be careful if you want to get cash because the tax is high

Terrible service: very long service and they wanted to sell me another card that I didn't want. I went to another branch and everything was fine.

Very good service and very quick attention.

BBVA Bancomer Farias

I tell you, I went to make the change for the SEP scholarship payment, they asked me for my voter ID when I was not yet inside the branch since there were many people with the issue of expediting but in reality they were doing it with the purpose of checking you to give you a credit card when you never gave them authorization, well, since you refuse, they get upset and from there I go to the counter and the lady who helped me told me that if I didn't give her my account number, she wouldn't do my procedure and I said sorry, there he says that you shouldn't deposit it with me and he says now that's how it's handled but if he doesn't want to I won't do the procedure so he's already upset I told him you give me back my papers and I'm going to leave. However, I went to the branch that is in the Balbuena garden and they have a very efficient service.

Excellent service and attention from the staff, availability of ATMs. I would only recommend fixing the air conditioners, it is very hot. Thank you

⚠️⚠️ Some cleaning people take photos when you take money and send it to someone else so they can be mugged. On weekends there is no police to take care of this situation

I really like BBVA as a banking institution, but in this branch their tellers at the counter are not at all friendly and not empathetic, because apparently they are more concerned about selling you a loan when you are only going to make a payment for a procedure, their financial advisors are excellent. The truth is, the first deal was with them and they solved my problem super quickly together with the girl at the reception. To my surprise, the next day I went to make my payment, a lady at the counter helped me, a little rude and lacking in empathy, since my payment process The payment was on a loan, and he was offering me another despite explaining my situation. I think there is a time when they have to stop insisting you buy something that you do not require and that you do not need. Good location and very clean

Terrible service, they denied me access to the window even though they had no clients waiting, commenting that it was on instructions from their manager. Not only me but two other hospital workers who requested an appointment to go to the window.

The bank is inside the hospital and they do not give you access. They should remove this address from Google maps, waste of time going to that address.

In reality it does not deserve any Star, its staff denied us access to the window, we asked the reason, they simply denied us direct attention at the window.

They don't let you use it, it's exclusive to the hospital.

Terrible customer service, they lie with procedures that are not

This lady spends her time taking photos of the customers at the ATMs and sends them via WSP. I couldn't take the photo where the screen could be seen, but when she realized that I was watching what she was doing, she put the cell phone away and started cleaning outside. . Be careful, he takes photos and sends them by WSP, it is obvious that he is notifying someone, which is why I was afraid to notify the plaza's security. This happened to me on Sunday at noon.

Too bad they don't have their information updated, it says that they open on Saturdays but it's not true, they only waste people's time, I give them one star just to allow me to leave a comment if I could, I wouldn't even give them one.

I don't know about their service, but I wanted a quick ATM and this is on the second floor and at the back. I wasted a lot of time. I thought it was on the street, so it wouldn't happen to someone else.

Bad service. There are 5 employees, 2 executives, of which if you add them up, as if they were paid to waste their time: Today I lost 1 hour of my day, waiting for them to give me another debit card. They didn't get it! They hid that my card was more than 10 years old, so I decided to close my account. It's a shame, because the offices of this bank, within Spain, are excellent. I have been very disappointed.

Branch closed and cannot modify the opening information as they are not open on Saturdays. They only waste time

Avoid BBVA at all costs, especially expats.  They fraudulently signed me up for life insurance charging me monthly.  It has been impossible to cancel the policy and get a refund.  Fraud and robbery.

Best place to lose your debit card. I accidentally left the ATM without retrieving my card, and didn't realize until SIX HOURS later. I went back to the bank (after they had closed) and the people working there were still kind enough to help me. Best part... they actually had saved my card, and returned it to me after verifying my ID. Amazing service.

Excelent place and service. Clean and relatively quiet.

Hello, I am a client and I have attended the branch on Coahuila Street a lot, since I have my office in that area, however in these 3 weeks when I have attended I have noticed that a cleaning worker is coughing a lot, also she is not wearing a face mask and she is not It doesn't matter if people are in front of her, in a polite way I asked her to put on a mask and she told me that she didn't have one and she even laughed, she thought it was important that they pay more attention to the employees, it's annoying since they must follow each other. certain protocols and more in establishments as important as banks.

Fast and with parking and very attentive people starting with the parking attendant

Be careful in Bancomer Jamaica, an executive told my mother that they charge 40 pesos to print her account statement, all to cover up the fact that they stole 6 thousand pesos, it already looks like Banco Aztec

They denied me access to the ATMs in a very discriminatory way for bringing a bicycle

The staff takes a long time to help you with any procedure

BBVA Bancomer

Terrible service, I just wanted to make some payments, but the cashier told me that it couldn't be done, that she as a cashier couldn't do it, that's what the practice is for, I told her that I had had problems with the practice that's why I preferred to go to the counter, and that they always attended to me without any detail, I reiterate that I couldn't and that it was a practical matter, I don't understand that type of treatment, that it was difficult for them to attend to me and solve my problem.

I want to make a formal complaint, but unfortunately there is no where to follow up on it. This branch HAS STAFF without the desire to work, every time I have gone to the promoters to request a loan or information, they make mistakes that other agencies have never denied me help. Saturdays are worse, they don't let you in or let you talk, when they look for a way to keep you from staying at the agency and leaving. I don't know how they will manage their productivity goals. Annoyed on Saturdays because they want to leave at 1:30pm. Either they change them or they close on Saturdays. Since there is no productivity in the advisors

Terrible, disastrous and horrible, they blocked my card and they didn't know how to solve it. It is worth mentioning that they made me wait almost 2 hours. A Fat woman attended me at the desk. see more criminal than anything

Terrible service I will never go to that bank again

Bad. They don't answer the phone, you go in person and they don't give you complete information. Many users came with complaints. I didn't like it, I couldn't open my account, there is no printing nearby. Bad, bad.

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