Banco BBVA

I used my Australian debit card in theirs ATM, I got the withdrawal and voucher but the card not. The ATM show an offline message. I asked the general manager to return my card using my passport and voucher, they only offered to destroy in front on me the card. I use that card in Colombia, Perú, Brazil, Dubai, Panamá without problem. This is truly a bad experience in BBVA Bancomer/México.

Always all services available, modern and with super friendly and prepared staff. I highly recommend them.

Terrible attention from all the staff, they do not give solutions, they make you call the BBVA line and those on the line mention that the branch should provide a solution. In short, they don't give a solution anywhere, it's been 20 days and they can't clarify a deposit for me due to "communication problems." The manager's attention is arrogant, despotic and disinterested in providing solutions and instructions. They work from Monday to Friday, they close at 4 pm... Recommendation: do not go to that branch.

The service of the executives is below average. The service of the male employee who greets you is terrible, zero kindness and empathy. Today I went to do an urgent procedure and they had no system and their response was "we don't know when he will return." It is unnerving to have to do a procedure at this specific branch, because, even if there are few people, the executives take a long time to pass to the people, even if they are unoccupied. It's a real shame because it's the one closest to my work. The worst thing is that it greatly stains BBVA's reputation in general and I considered changing banks just because of this inconvenience. I hope this branch improves a lot and quickly due to its location, it is very necessary. Train staff to provide better customer service.

Be careful with the ATM 8863; It's practical. This is the second time I withdraw and the cash is never delivered to me. In the result of my clarification they tell me that there was no shortage **Surplus** and therefore my ticket did not apply. Such a subtle way to waste your money.