Banco BBVA

They do not follow the processes as they should when an ATM keeps your money, they are rude and arrogant, they say that the manager is not going to serve us, I have been here for 3 months and since they think that customers do not know how it works, they take advantage, at least that is my experience. My company is going to turn it over to condusef. Don't leave it and demand that they are here to guide you, not to steal your money. This happened at the CD branch. Hidalgo Michoacán I don't know if the manager is aware or her employees are doing things wrong. But what a bad image their hires give. And customers do know how an ATM outage works. It's the same day so they don't have to keep your money any longer. These are processes and they are not eternal.

There is no service, they no longer serve after 3:30 p.m., the branch or cleaning staff do not allow cash to be withdrawn from any till or box if they are unoccupied, and since August 28, ATMs or branch service have not been operating.

It is very good that there is a branch in Ciudad Hidalgo. The problem is that your staff is not sufficiently trained for the excessive number of customers.

They have several modern ATMs, for deposits and more operations, very good.

There is a teller in this branch who does whatever he wants, I asked him to make separate deposits but he asked me to give him all the cash together (he didn't listen to me), plus I didn't know that it was my obligation to bring him the bills all in order, without Let this none be the other way around, and by denomination so that he wouldn't have to do it. That guy's service is terrible, I hope BBVA really does something to resolve it because when an error occurs due to doing what he wants, he will not be responsible

Terrible service in this branch, only one executive, they don't respect shifts, the executive is super slow. She does not understand that providing good service implies being direct and giving speed to the service as she is the only one serving and the Manager starts talking to a friend and in the same way she says that she only has one executive and that you have to be patient. BBVA has to train its staff to be more effective.

Once again a terrible experience in this branch thanks to its employees, rude those at the entrance, two of them refused to help me with a question at the ATMs, such an attitude from these employees is not possible, I will definitely cancel my accounts at this bank

Terrible bank, terrible employees and decadent attention, it is the worst bank that I have had to have a payroll, truly terrible attention, if you do not have a payroll, never choose BBVA, look for another bank, anyone is better than BBVA. I give it one star because I can't give it less

Terrible service, decadent and rude attention from the staff and they treat you very badly if you are going to cancel something

I believe that this bank should no longer have staff, today I went to make a payment I showed my card to request an appointment and go to the window I did not finish approaching and the advisor told me it is not at the ATMs here, I have doubts regarding my payment and he didn't even want to support me, every day people want to do less things

Grateful for the human warmth of his staff. The young people were super attentive when we went with my mother in a wheelchair. They gave us priority, very respectful.

Unfortunately in other banking institutions we suffer a lot, which is why I highly recommend this BBVA branch, which also has parking for its clients. !! Congratulations!!

5 times trying to solve facial recognition of the app, they can't help me, they are a bunch of inept people, in the end I'm going to cancel the account, their app doesn't work

BBVA Bancomer Basque Quiroga

Terrible attention, terrible service, they scam! The ATMs scam, I deposited some money on October 6, 2023 and the ATM swallowed it, they are thieves and now they say that the money did not come out in the count and one needs the money, I don't know why they are such thieves😡 it's in the Suc de bucareli el ATM 7487

If there is a definition of poor and slow service, it would be this bank, 1 hour on a normal day for them to serve me and all because they were taking a woman's money by giving her loans just because. Greetings to the cashier and the Director for not having made the effort to serve those of us who had been there for an hour + what had accumulated.

Terrible service, a lady treated my mother very badly today, she did not want to attend to her because my mother is not a customer, she was only going to make a payment and she had her waiting for more than an hour to attend to her, when my mother asked the Miss, Sisa could attend to her since she didn't have people and my mother had her turn and all of her he answered no, he would attend to her whenever she wanted, what kind of bank is that?! Are we not worth it if we are not clients, terrible service?

Terrible service from those who are there when you enter the branch, they do not allow you to enter the cashier and they force you to use the ATMs supposedly supporting you and they do things poorly, the times I went to follow up on my clarification I saw several people in the same situation and they saying the same thing they even say that the system does not allow those movements to be made at the cash register

Very slow service, and a terrible choice in that you have to deposit large amounts outside at the ATMs and not at the counter safely. In the external row, anyone can see and hear what you deposit or withdraw, giving users a little more security.

It is the closest to my work, excellent service.

It is one of the banks where there is more queue, especially if you are a user without an account. One hour to be attended. There is also no special line for the elderly or the disabled. See that for these people waiting an hour is a real torture.

Terrible service, they give shifts that never pass, I went to make my tax payments and since they are not services that generate profits for them, they leave us behind, I wasted my time in vain!!

I went to the bank today, April 12, 2022 at 12:32 p.m. to make a deposit to an account number that with reference and the ATM did not accept it, going with a lady to help me make the deposit in Said cashier but he told me to wait for a while and now I would return something that never happened and I had to make the deposit at the window since it took about 10 minutes. and he never showed up to help me at the cashier

arrogant mrs. cleaning maybe old age or less pause but I won't tolerate Ami yelling at me and at a girl who was simply waiting her turn, I hope it doesn't last long for yelling at customers just for asking to borrow paper (I asked her) I HOPE THEY RUNS HER FROM THE HEART I say it

I always have the same problem, I have to be behind the person to give me a turn for up to 40 minutes and I had to wait being the 1st in line and then they have a face that leaves a lot to say, the other services are very friendly even though Yes, it takes a while to serve you, but the other services are excellent.

I don't understand, since a bank doesn't have change, for the simple fact of not having change I will change my portability somewhere else ❤👌🏻

I asked the same question repeatedly to different employees and each one gave different answers, so if you are going to ask what are the different account options you have to open one at that bank, you end up with doubts.

Of the worst in attention, on the other hand, they do not know the processes, some tell me one thing and other executives another.

Terrible service, very slow for the simple fact of a problem that I cannot log in to the application on my cell phone, it took 2 hours I hope they can change their receptionist soon, the guy is not given the job, he has no idea what he is doing there the poor thing.

The photograph was taken with the support of the person on the phone. I'm not very good at technology, but I followed the instructions. What I don't know is if it was done completely, since I wasn't at home and my battery ran out. of the cell phone

Good attention. Although very slow, there was only one person serving at the window.

The executive Jesús Vienna and the manager on duty are pedants and arrogant, they treated me in a way never seen before in any bank. I went to request that money withheld from a transfer be released and it seemed that they were going to pay with their money. The money was there and only my credential was taken care of and the executive Jesús Vienna with a strange and rude attitude ignored me as if he were doing me a personal favor. Later I went to management to explain what happened but the woman who was there took the executive's side in such a way that it seemed that they were even a couple and also in a pedantic attitude. I don't know what the problem was with this executive, I don't know him in my life, I've seen him but it seems like he had done something to him in the past. I CALL ON THE BANCOMER AUTHORITIES TO BRING ORDER WITH THIS EXECUTIVE AND THE MANAGER WHO INSTEAD OF LISTENING TO THE CUSTOMER OWNS TO BE THE OFFENDED AND ATTACKED ONE. THERE ARE THE CAMERAS AND AS I TOLD HER, I WILL GET TO THE LAST LEGAL CONSEQUENCES WITH YOUR BANK. THIS IS JUST BEGINNING

Terrible attention from the lady who is handing over shifts.
* poor treatment of an elderly person who clearly needed support. He received the opposite.
*made me wait longer than necessary. Does not guide the client correctly

Terrible experience in every sense, the waiting time is excessive and unnecessary, I had shift B316 when they attended shift B311 with a waiting time of 29 minutes that became 40, even though the previous shifts did not even pass.
In the end the wait was in vain and nothing was solved for me, due to lack of empathy and desire to work.
If you have to go, I recommend that you be prepared to waste a lot of time, because at that time I had to see many people who went to the bank in vain and were very poorly advised.

I went to the ATMs and everything was in order and very clean.

There is a long wait to do anything in the branch, the commissions are higher than what they advertise, it is very difficult to hear them when you talk on the phone because their telephone system is terrible, too many "security measures" that seem to me to only hinder the use of its services. The good thing is that there are many ATMs

Bad service I went to the bank and they told me that they had closed the system that I had to wait

Those who serve are very friendly. ATMs fail often.

Quick attention from executives if you arrive early. ATMs always clean and there is not so much line

Well located, no parking, attentive staff, only 3 ATMs serving, lots of people, clean facilities, with cameras,

The shifts say a waiting time of 3 minutes when in reality it takes you 3 hours waiting for an executive to serve you, the tons of people waiting and only 2 executives serving, it really takes a while

Clean and good service. There are times when it is full of people, so keep in mind that it may take a while.

Yesterday, January 9, from 23 to 1:00 p.m., I was there for almost two hours. For them to serve me, there was only 1 open box
I think it was the worst attention in that branch and all because of a returned check that they had. No, the money had already left the account, lousy

They take a long time to serve executives, they do not respect the order of the shifts, more than an hour and 20 minutes waiting for attention and there were almost no clients.

At the window the service is good, but it depends on what time you go.

One of the worst branches to go to do some procedure or clarification, one or two executives attending and they do not know how to do the procedures, they are lazy or they just don't want to do anything, very very long waiting time and they do not give an answer, I went to the same twice process with two different advisors and none of them gave me a solution, in suc. Excellent center, they immediately resolved what they could not do in this branch

Best Finance services

Retail & Franchises

Industries

Partners

Resources