Banco BBVA

Good service.

Terrible attention from the lady who is handing over shifts. * poor treatment of an elderly person who clearly needed support. He received the opposite. *made me wait longer than necessary. Does not guide the client correctly

Terrible experience in every sense, the waiting time is excessive and unnecessary, I had shift B316 when they attended shift B311 with a waiting time of 29 minutes that became 40, even though the previous shifts did not even pass. In the end the wait was in vain and nothing was solved for me, due to lack of empathy and desire to work. If you have to go, I recommend that you be prepared to waste a lot of time, because at that time I had to see many people who went to the bank in vain and were very poorly advised.

I went to the ATMs and everything was in order and very clean.

There is a long wait to do anything in the branch, the commissions are higher than what they advertise, it is very difficult to hear them when you talk on the phone because their telephone system is terrible, too many "security measures" that seem to me to only hinder the use of its services. The good thing is that there are many ATMs