BBVA Bancomer

Very bad service. I don't speak for all banks, I speak for this bank in particular. Their workers only prefer to be chatting as if it were their free time and they let people accumulate, especially those who need attention from executives. The turns do not advance, but there was no shortage of laughter.

TERRIBLE ATTENTION FROM THE CASHIER TODAY AT THE CASH OFFICE 3 PAY ATTENTION TO YOUR EMPLOYEES

Terrible experience, I went to make a deposit to my account at the ATM and he swallowed a bill. The report was filed before cutting off the ATM and the person who answered said that they would call as soon as they could check the surplus, which did not happen and at the same time Go ask and they say that the cut came out without any leftover. It is obvious that they steal what is left. Apparently the employee who makes the cut is so poorly paid that they have to resort to stealing the clients' money. I don't think he is the first or the last time this happens to you and I would never recommend their services or use their ATMs

BBVA Bancomer Sucursal Parque Morelos

Excellent service received at this branch! They have a very good coordination and organization with the clients, I left very satisfied with the attention received.

Response time within the banking institution 6 min. maximum excellent service from the executives and the entire staff

They never give an answer to the procedures you do, they always have to notify you and they never do it

Suddenly the girls in the entrance module are in a bad mood

Banco BBVA

Terrible service, I have been waiting for more than 2 hours to be served by an executive, apparently only one executive is serving, many people chose to leave, the whole day wasted here!

They served me much better than in other banks and they helped me put the bank application on my cell phone, the service was very good.

Terrible attention in auto credit by Karla Anahí, and bbva consumer finance, say on their page that they resolve in minutes and 1 month has passed without an answer, what a bad experience.

Terrible service, I've been waiting for more than an hour when the waiting time is supposed to be 26 minutes.

Simply poor service, lack of organization, extremely and ridiculously slow and inefficient executives

Terrible customer service! Approximately 1 year ago I went to cancel a debit card but they put me through a guy who told me that the card was frozen and that due to lack of use by itself it was going to be canceled... but apparently when the boy asked me do you want us to reactivate it? And I said no at the end of the day if I reactivate it!

And I'm saying this because recently I wanted to get a new card and they ended up telling me that the account was still active, but for the process of getting a new card while keeping the same account, those who attended me only half explained everything and asked me Give it several turns in immediate attention and through the window for the new plastic!.

Appalling! They take a long time and they only serve you from one window. Having the philonones

The most POOR branch!! Only one box serving and more than 40 people waiting 30 minutes each!!

I went today to change my check and the one who attended me at the window when scratching the code
He did it with currency and erased the numbers
When the check at the bottom says that it is with the fingernail so that the code is not erased to be able to cash the check at the end of the day, the bank could not give me my money. And they only told me, well, go have another one made and you come when the insurance takes a long process and now due to their mistakes I have to wait more than a month to be able to collect my money When the indications are very clear on paper.

This BBVA has about 5 ATM's 2 of them are also for deposits also. There's underground parking although I think you have to have your ticket stamped in order for it to be free or for a discount.

Excellent service, super attentive and fast. More branches this efficient (I was hesitant to go because of the bad comments)

Horrible cashier service, very slow than at the IMSS, more than 1 hour to wait for a cashier to clear up, don't waste your time and look for another branch if you have to do the cashiering process. Required a certified cashier seal. Thank you very much for your unhelpful response to this situation. Updating, I arrived looking for advice from executives, 1 as always solving internal problems before serving a client, another 2 super slow and there was only 1 person ahead of me, again terrible service in this branch. Favorites or just being very lucky to be treated properly. If I could I would give it 0 stars

Service at checkouts and for executives is slow. Sometimes only one ATM during peak hours.

Very bad attention, they invent things when you ask for clarifications, sums made that do not add up. Focus on improving the quality of care, in the first instance I would point out the following aspects:
- Proactivity
- Knowledge of issues that cause imbalances in account statements
- Customer Support

BBVA Bancomer Oficina Principal

They should eliminate Saturday hours, the branch does not open that day.

It has a good area, it is not dirty and there is good security.

Fluctuating clean of people short waiting time at ATM

I had a doubt, I was only occupying security from the staff and I left yelled at, they insulted my intelligence, from an adviser with little experience. I especially needed training for that young lady who feels she owns the bank..I didn't come to ask for money..I was in charge of consulting, not that they will raise their voices to me....👎...Very bad service...

This branch for any procedure, the truth is, ladies, no, the workers there never want to assist you, they tell you that everything is not possible and the fact is that not even if you are the owner, you ask to speak to the manager, he is never there, you ask to speak to the manager, yes, and that according to it is in the bathroom 😡

I went to pay taxes (I don't have an account with the bank) and after 1 hour I left without attention and ran to another bank (HSBC) 2 blocks away and in 20 minutes I paid

I would like them to send more security to patrol the area because there is a woman who is extremely dangerous, she becomes very aggressive to the point of hitting people, she has no fixed time, suddenly she arrives and sits outside, how can I do it? I need you to send more security. I would appreciate it.

It is an easily accessible place, has good parking and several ATMs available.

Terrible attention, I went to replace my debit card at window 2, when I present my INE they tell me that it is not enough as a means of identification, that I need another one as a passport, I explain that I only have the voting card, that your " "system" requests it, and that the only way to carry out the procedure is to request a credit card and then there would be no inconvenience. At Sucursal Andares they gave me my card in less than 10 minutes, all I had to do was make a correction to my last name.

No one fucking answers any of the 4 phones. I've been trying to communicate with someone, anyone, for over an hour. Terrible customer service.

The ATMs are never used by the customer service staff nor are they of any use.

What phone number can I contact to be attended at that branch?

Here it is open on Saturdays and there are staff providing service.

BE CAREFUL WITH THE ATMS! They are not trained, they give false authorizations, and they are not afraid of you losing your money. They are not responsible for what they tell you, it is easier for them to leave you without food all week than for them to help solve their own mistakes. Especially Laura Hernandez (a white woman with Chinese hair, I don't know if it's her real name)

This place is the Wild West, no one helps you, neither does the line, they lie to you and manipulate you at will, but they will never take responsibility, take care of your money and do everything you can so they don't take it out of your hands.

Bank located in good location. The agency staff is friendly and the security staff are very friendly although strict. Unfortunately, being on a busy road, there is the problem of parking and it is impossible to stop during rush hour.

Terrible service, they made me go around waiting for a long time so that they didn't help me with ANYTHING and they blamed me when when they asked me for my INE they must check your account, or at least that's how they serve me at BANBAJIO AND BANORTE, my here it is more out of obligation than pleasure, both the physical attention and their platforms are terrible

I often go to that branch and they always serve me very well.
The waiting time is not much even when there are too many people.

I went to the branch to make a school payment which asked me to make the payment directly at the cashier, however the lady limited herself to just saying that payments at the cashier are no longer accepted, I told her that the institution asked us to make that payment at the cashier due to the seal they provide and again he only told me that they no longer accept payments there.

It is really annoying that we come for the service and that they do not even try to give you help or explanation, I do not know if it is true that they no longer receive it, honestly if they gave us more options we would not have the need to go to them.

Terrible service I went to process my payroll card and the staff only told me that I should have the bank's application on my cell phone and that I should also take data to carry out the process since the bank cannot give me access to Wi-Fi, the next day I I present and the processing of my card could not be carried out either because according to what it could not be done on my cell phone and the staff told me that I would fill out the application at home and that I would present myself another day to finish the process. And I am surprised by this bank that the sales agent has never captured any information from my INE, or from the letter from my work to give me the payroll card, everything they wanted to do on my mobile. little trained staff to work in the institution. thank you

The ATMs are sometimes not available, especially due to the practices that often have to be maintained... the staff is friendly... and you generally don't have to wait in line for the ATMs...

Attentive and friendly staff, they solved my problem in a quick time

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